Customer Reviews for Concord Rental
(U-Haul Neighborhood Dealer)

160 reviews

8109 Crile Rd   Painesville, OH 44077
(Next to 84 Lumber just south of I-90 off Exit 200)

(440) 354-5833

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 354-5833

8109 Crile Rd
Painesville, OH 44077
(Next to 84 Lumber just south of I-90 off Exit 200)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

melissa reese 
Rating:
5.0

The service was excellent. The interior of the truck was very clean. The engine seemed to strain.

LINDA PENTTILA 
Rating:
5.0

Customer did not leave a comment.

Dustin Budy 
Rating:
4.0

My only complaint was that someone tied the straps in a knot, and because of the cold, they froze. I had a hard time getting them apart & ready to load my vehicle.

Terry Bittner 
Rating:
5.0

Customer did not leave a comment.

Patrick Scully 
Rating:
5.0

A great spot for pick up or drop off. Not far from the highway. Lots of parking space.

Deborah Lord 
Rating:
5.0

Customer did not leave a comment.

David Jack 
Rating:
5.0

Outside mirror on passenger side was broken.

CYNTHIA OGDEN 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
5.0

Customer did not leave a comment.

frances tuckerman 
Rating:
5.0

Customer did not leave a comment.

Joe Zunic 
Rating:
5.0

Friendly/Easy to Deal With

Mark Hull 
Rating:
4.0

Customer did not leave a comment.

Dan Jekutis 
Rating:
5.0

Customer did not leave a comment.

Thomas Grenwis 
Rating:
5.0

Customer service was excellent. Very friendly and polite staff. Facility was clean and welcoming. The truck on the other hand, not so much. The inside was filthy. Dash and guages were very dusty and dirty along with the floors. Trash under the seat and cigarette butts in the ash tray. Also the a/c did not work. Was expecting a lot better for as much as it cost to rent the truck

Justen Blair 
Rating:
5.0

Great staff. Quick service.Checkout was a breeze! Thank You!

WILLIAM GLASER 
Rating:
5.0

Customer did not leave a comment.

Kathy Taylor 
Rating:
5.0

Customer did not leave a comment.

BETH ZEALOR 
Rating:
5.0

Nothing everything was good

Mary Janor 
Rating:
3.0

Inform the customer of ALL possible costs involved with renting a vehicle. I was surprised with hidden fees that were not disclosed to me

Brian O'Brien 
Rating:
5.0

Brian was an absolute help and great to work with! I would definitely rent from him again!

Rebecca Croucher 
Rating:
5.0

Customer did not leave a comment.

Roger Mueller 
Rating:
5.0

Everyone there was so friendly and helpful. Next time I need to rent a uhaul, I know where I will be going.

smarissa sender 
Rating:
3.0

Customer did not leave a comment.

mark neely 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

KEVIN CAMPBELL 
Rating:
5.0

Very friendly staff.

Paul Cossick 
Rating:
5.0

U-Haul reps at this Location were top notch

Steven Mandic 
Rating:
5.0

Include rental equipment that was in the contract. Trucks were available at closer locations but was forced to get truck farther out.

Anthony Smrdel 
Rating:
5.0

the people were extremely nice and very helpful. they do not need to improve anything. this place was outstanding.

ROBERT CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Michael Jeckel 
Rating:
5.0

Customer did not leave a comment.

Thomas Williams 
Rating:
4.0

Customer did not leave a comment.

Jerry Asbury 
Rating:
5.0

Rental staff at Concord Motorsports was friendly and helpful with our last minute reservation for a one way 20' van truck. Go there, you be glad you did.

Jeffery Ferg 
Rating:
5.0

Fine and courteous staff. Very helpful.

jeff horne 
Rating:
5.0

Customer did not leave a comment.

ann pike 
Rating:
5.0

Customer did not leave a comment.

Brad Miller 
Rating:
5.0

The Truck was unsafe to drive. Bad brakes, loose steering,swayed when going over 50 MPH. Transmission going into 2nd gear is bad. Cab was dirty.

Ralph Tirabassi 
Rating:
5.0

More units available in different sizes at all locations!

JASON BASINGER 
Rating:
4.0

Customer did not leave a comment.

philp romano 
Rating:
5.0

Concord Rentals was probably the easiest and fastest location I have ever rented a U-haul from. The customer service was great!!

Keith McCrory 
Rating:
5.0

Customer did not leave a comment.

Robert Davies 
Rating:
5.0

Customer did not leave a comment.

John Shaker 
Rating:
5.0

Easy pick up and service. Thanks

jack gibson 
Rating:
5.0

Customer did not leave a comment.

KEITH NELSON 
Rating:
5.0

They was very fair, in very understanding in friendly will tell other people about this location in the wait I was in and out in no time

Brittany Merriweather 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO NAPPO 
Rating:
5.0

Customer did not leave a comment.

EDWIN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

EDWIN WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE ENARUSAI 
Rating:
5.0

Very helpful and friendly

KEITH MYERS 
Rating:
5.0

Customer did not leave a comment.

Rob DeRue 
Rating:
5.0

Customer did not leave a comment.

ROLAND ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Ryan Lukjare 
Rating:
5.0

Improving your on line system would be extremely helpful.

William Eging 
Rating:
5.0

Convenient…easy …quick

George Polasko 
Rating:
1.0

I requested mats to keep my furniture clean and from scratching. No mats were provided. They took about 15 minutes to verify me. The location was put further away then the original reservation. I lost about a half hour in extra driving and waiting for that verification. This location change cost me miles, which cost me money. I’m not thrilled with the experience. The cost of the mats was taken off, but the scratches on my furniture is my problem now. Thanks…

Noah Hamilton 
Rating:
5.0

Great service!

Timothy Mandell 
Rating:
3.0

Customer did not leave a comment.

KENNETH JANIA 
Rating:
5.0

Customer did not leave a comment.

Mark Malchesky 
Rating:
5.0

Customer did not leave a comment.

DAN DE PIERO 
Rating:
5.0

Customer did not leave a comment.

Thomas Robbins 
Rating:
5.0

Rental price is too much. Thought it was going to be $100.00. After all the BS was added ended up south of $150.00. Have my own trailer but for $100.00 I'd save a trip home to get it. Not next time.

JOHN BADMAN 
Rating:
5.0

Great people

DAVID RHOADS 
Rating:
5.0

Customer did not leave a comment.

MELVIN MICHELSON 
Rating:
5.0

Customer did not leave a comment.

CRAIG MC CONNELL 
Rating:
5.0

System went down, spent 45 minutes on phone to set up new rental. Concord staff work hard and did everything they could do to help. Kept apologizing for the delay and the mess with u haul system not working. Got several wrong messages and texts even after picking up the truck. I only went inside because I wanted to do a cash depoist but the u haul employe on the phone ignored me and use my bank card. Was not a fast and easy process

Janet Waltermire 
Rating:
5.0

Customer did not leave a comment.

CRAIG MC CONNELL 
Rating:
5.0

Customer did not leave a comment.

Dominic Matteo 
Rating:
5.0

The Concord Rental location was very friendly extremely helpful. The original pick up location (Federico Tire) did not have the truck that I had reserved for the day. FT person was helpful in calling around to find the size truck needed and available for use.

Michele Buterbaugh 
Rating:
3.0

Customer did not leave a comment.

Rory Eustace 
Rating:
5.0

Customer did not leave a comment.

CHERYL SCHAFER 
Rating:
2.0

Workers couldn’t use new system. And the credit card reader didn’t work as my card had to put in manually by the check -in worker which exposed me to potential virus... guy was cordial but had no idea how to work system

BOB DOYLE 
Rating:
5.0

Great customer service!! Will return to their shop for sure!! Highly recommended!!

Ron Kruty 
Rating:
3.0

It felt the wait at the counter once I checked in on the app was a little long, but other than that it was a smooth experience.

Joshua Lemr 
Rating:
5.0

Customer did not leave a comment.

Nancy Lorenz 
Rating:
5.0

Customer did not leave a comment.

Sandra Batko 
Rating:
5.0

Very friendly and helpful in every way. We use the uhaul trucks for large deliveries to our job sites. We always come here!!

RONALD KRUTY 
Rating:
5.0

Friendly and prompt - thanks!

KEVIN MCCLEESE 
Rating:
5.0

On the first day that I phoned customer service to inquire about a rental, the woman I spoke with was very rude. She didn't want to give me her name when I asked who I was speaking with, and she seemed annoyed that I was asking questions about a unit I've never rented before. I've never experienced an attitude by any other u haul dealer that I've rented from. They need to work on their customer service skills, not a five star review by any means for her. The gentleman when we picked up the unit seemed annoyed as well, but he warmed up a little. Again, not the best at customer service. If they are short staffed, that is an easily solved problem - hire people who need a job. I was disappointed that this dealer is so close to home, but they just aren't appreciative of doing business with people it seems. Sorry I had to leave such a poor review on customer service. Maybe they will learn - better be soon or people will take their business elsewhere.

ROSEMARY EAGER 
Rating:
5.0

Customer did not leave a comment.

Tom Streng 
Rating:
5.0

Customer did not leave a comment.

Jeff Hall 
Rating:
5.0

Customer did not leave a comment.

LAVONNE WOLFE 
Rating:
5.0

Customer did not leave a comment.

THOMAS LORD 
Rating:
5.0

The mobile check in is useless. Wasted 10 minutes of my life trying to get it to work.

David Brickner 
Rating:
5.0

Customer did not leave a comment.

DEBRA MANUEL 
Rating:
4.0

Man who inspected my truck came in and said the truck was damaged and didn't have any check marks or something. Made me feel like I had damaged the truck when I had not. I explained I had no idea what a check mark was and that I was only texted pictures of the truck to confirm the picture matched the truck. The truck was obviously leaking gas from an issue it had when I picked it up, and yet I was made to feel like I was at fault for other things on the truck that were all clearly on the photos of the truck I acknowledged when I picked it up. Woman behind the counter was very nice and clearly concerned about the gas leak. Probably would use Budget Rental next time only because of the gas leak and the man who made me feel like I was the problem.

William Cox 
Rating:
5.0

The man that got me set up was very kind. 10 ft truck was brand new. It was so nice to drive a new vehicle.

Rebecca Grubbs 
Rating:
5.0

Customer did not leave a comment.

Ken Lynch 
Rating:
5.0

Customer did not leave a comment.

Susan Steinicke 
Rating:
5.0

Customer did not leave a comment.

CHRIS BULZAN 
Rating:
5.0

The gentleman who helped me hook it up was very friendly and helpful, as well as the service man who did the purchase

David Slater 
Rating:
5.0

too many questions during rental..... the only thing I did not have to answer is blood type. Come on Man! Really. I got married with fewers questions..... Must have been written by a lawyer with too much time on his hands or hers.....

JOHN WEBER 
Rating:
5.0

Customer did not leave a comment.

Janice Davis 
Rating:
5.0

Very friendly, walked me through the check out process. Would do service again with them.

Michael Marchio 
Rating:
5.0

Customer did not leave a comment.

Kyle Slater 
Rating:
5.0

Nice location, I would recommend this location for rentals.

KEVIN MCCLEESE 
Rating:
5.0

Super helpful, easy to deal with! Great work!

Jonathan Rohrer 
Rating:
5.0

I originally booked through Chardon location on Chardon Windsor rd. You should reconsider his representation of your company, he's an idiot (Joe). He messed up my reservations, Roy from Concord resolved the issue!

greg spear 
Rating:
5.0

800 number reservations found the trailer I needed nearby. Trailer ready to go, easy hook up.

julie tysl 
No reviews have been submitted for this location.

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