Customer Reviews for Completed Automotive Repair Specialists
(U-Haul Neighborhood Dealer)

376 reviews

160 Sebethe Dr   Cromwell, CT 06416

(860) 316-2904

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/22/2024: Closed
  • 3/23/2024: Closed
  • 3/24/2024: Closed

Services at this Location:

Contact Us

(860) 316-2904

160 Sebethe Dr
Cromwell, CT 06416

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/22/2024: Closed
  • 3/23/2024: Closed
  • 3/24/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Inside of back of truck was dirty and truck left on empty for gas

ERIK MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Camille I. 
Rating:
5.0

Customer did not leave a comment.

Sadiq J. 
Rating:
5.0

Very professional and accommodating.

Bradford D. 
Rating:
3.0

Customer did not leave a comment.

shantanu P. 
Rating:
5.0

This place was great. Friendly folks and great service

Anthony M. 
Rating:
5.0

Nothing everything is perfect

Luisa A. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Marlene F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Catrice P. 
Rating:
5.0

Owner was pleasant and quick to get me on my way. Return was effortless. I will return here again.

Mitch V. 
Rating:
5.0

Great service, nothing to improve in my opinion

Ron N. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
3.0

The person who helped me was polite, but the cost of the vehicle was very shady and misleading. When 19.95 is displayed massively on the side, one expects to be near that with some taxes, etc. I was charged over $50, which is ridiculous for two hours use.

dirk D. 
Rating:
1.0

I was not happy and they stated that I broke a mirror that was already broken.

Carmin L. 
Rating:
3.0

N/A

Allan M. 
Rating:
5.0

Great location, great equipment.

Gary F. 
Rating:
1.0

Reported issues. Awaiting reply

Alison H. 
Rating:
5.0

The folks at the Cromwell location are very helpful and make the process easy

Richard H. 
Rating:
4.0

Easy to deal with, knowledgeable staff, fair rates. Will definitely use again next time.

Timothy P. 
Rating:
3.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

None

Vannak S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Convenient to deal with, friendly people, and the nicest uhaul truck I've rented.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Maureen F. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Newton S. 
Rating:
5.0

Couldn't be easier or better.

Brian R. 
Rating:
3.0

Customer did not leave a comment.

abdulazir A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Sebastiano C. 
Rating:
5.0

Excellent customer service!

Steven L. 
Rating:
3.0

This location looks very limited on the equipment ready to rent. I wouldn't recommend it chances are you wouldn't find what you're looking for.

alex D. 
Rating:
5.0

Customer did not leave a comment.

Manfredo M. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

keith T. 
Rating:
5.0

Perfect

Mustafa K. 
Rating:
4.0

The service manager went above and beyond to make sure I was all set with my trailer.

Jessica P. 
Rating:
5.0

Friendly staff, fast, and made sure before I went down the road I wouldn't get in any trouble with the law being in a new state! If you're looking for a I haul look no further.

Harry H. 
Rating:
4.0

Customer did not leave a comment.

TYLER R. 
Rating:
4.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

John and his team were very friendly, knowledgeable, and professional. Pickup and drop of was a breeze. Met with John a few days prior to my rental to test my trailer connections to ensure no issues were encountered the day of my rental. The day of the rental he helped connect the trailer to my vehicle and check all the trailer lights. Complete Automotive Repair Specialists is going to be my go to for all my U-Haul rental needs. Excellent experience!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Didn't understand what the recovery fee on my total bill was

Rob E. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

LEO M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Claudinei N. 
Rating:
5.0

Customer did not leave a comment.

Roberta O. 
Rating:
3.0

Customer service was great at this location

Briana J. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Rosa V. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Beth D. 
Rating:
1.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Need to be a little clearer on drop off procedures

william G. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Thanks

Fernando V. 
Rating:
5.0

I mistakenly went to the Middletown ct location and she was rude. They made move maneuver an26 ft uhaul through narrow passageways to turn around and go to the location on Cromwell. They would not move the uhaul in front of me in the checkin line so I had to back up and squeeze through. Very unprofessional establishment. Completed automotive on the other hand was a great experience.

JODY A. 
Rating:
5.0

Customer did not leave a comment.

Kira V. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Second time renting from this location. Polite and professional and great service.

Leslie M. 
Rating:
2.0

The truck was FILTHY. I felt like I needed a shower just by looking at it. The truck only had 1/4 tank of gas which made it unusable for my roadtrip move. I spent about $180 in gas with the two fill ups. You people should allow unaffiliated places to refill the gas if you're going to charge the previous customer because you're only penalizing the next customer for the previous customer's mistake. The roll up cargo door was extremely difficult to open. Finally, the engine light came on just before I dropped the truck off. I wish I was able to pick the truck up from the Meriden location like I originally ordered. They always keep their equipment clean and well maintained.

Blayne A. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
5.0

John is helpful and personable, not much to be improved here.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Salli M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Truck filled with dog hair and smelled,also had an exhaust leak

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

Ray M. 
Rating:
1.0

The trailer I received had splitting tires. I called roadside assistance 40 miles into my trip due to excessive vibration. They had three people look at the trailer, only to tell me nothing was wrong with it. It wasn't until after I drove 800 miles - with it ruining my gas mileage - and demanded a new trailer on the other end that a competent person inspected the trailer and found the splitting tires. Then, to add insult to injury, I was charged twice for the rental - once for the entire trip with the original trailer, and then once for a half trip with the replacement. I plan to dispute both charges. This is the single worst U-Haul experience I have ever had.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
4.0

Customer did not leave a comment.

ILYA P. 
Rating:
4.0

I requested a furniture dolly that was not available. I understand that some items may not be available but I should have gotten a notice about it.

Patrick G. 
Rating:
5.0

Very nice staff, I would rent from this location again for sure!

teres M. 
Rating:
5.0

Customer did not leave a comment.

MAREK B. 
Rating:
5.0

Great operator at this location. Nice family run feel. Have rented multiple times in last month and every time smooth transition. ⭐⭐⭐⭐⭐!

Thomas E. 
Rating:
5.0

Pleasure dealing with John

Chris G. 
Rating:
3.0

Trucks transmission was slipping Front drivers doors dented hard time opening filled truck with fuel per guidelines stil got charged for 3 gallons not happy at all

Scott D. 
Rating:
4.0

Customer did not leave a comment.

TOM O. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Helpful staff

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Adlai R. 
Rating:
5.0

Great attitude, assisted with hooking up. I'll be back

JOSEPH S. 
No reviews have been submitted for this location.

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