Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

559 comentarios

2825 St Johns Bluff Rd S   Jacksonville, FL 32246

(904) 855-8017

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 855-8017

2825 St Johns Bluff Rd S
Jacksonville, FL 32246

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The employees were very: friendly helpful and knowledgeable. They made my experience great. I know where im going on future moves. Gracias

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CUONG N. 
Clasificación:
5.0

Friendly and courteous staff. All went smoothly. I would highly recommend.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Very courteous and professional staff especially Angela. I would recommend this location to anyone.

DeliaM D. 
Clasificación:
4.0

Make sure the gas inside the trucks are accurate. Truck was not given on half as on document. But I did take pictures.

Shuquanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

Always very friendly and helpful

Jerry T. 
Clasificación:
5.0

I have no suggestions for improvement, all was very professional and friendly. Gracias

antonio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cocoa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada N. 
Clasificación:
5.0

Everything was great thanks

John V. 
Clasificación:
5.0

Drop off location was wonderful, very friendly!

Calob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen O. 
Clasificación:
5.0

Many, many issues at pick up and drop off with the uhaul website trying to complete the check in/check out process. Took 45 minutes to pick up and 45 minutes to return due to poor instructions for the pick up process and the uhaul website kept crashing while trying to return the truck.

Lauren S. 
Clasificación:
5.0

Employee at the time of pick up was very professional and courteous. They also provided a lock with the rental to safely store my stuff overnight.

Praveen P. 
Clasificación:
5.0

Excelente servicio

Pedro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Nothing! It was great! They really worked with me to help me!

MARVIN M. 
Clasificación:
3.0

There were cockroaches in the container; not what you want to see when you're moving furniture.

NICHOLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY T. 
Clasificación:
1.0

The truck I reserved was not available so they upgraded me to a bigger truck which costed me over 300.00 in gas. Due to time constraints I had to take the bigger truck. In the future you should inform the customer about changes to their reservation in advance

ERNEST C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO V. 
Clasificación:
4.0

The self check out needs to be more user friendly, I did allow Uhaul to know my location and it still said it couldn't be found. That's after allowing it in settings and online. I stayed there 20 minutes and ended up taking a picture of the gages and leaving the key in the door.

STEPHANIE D. 
Clasificación:
4.0

location was fine my first experience i reserved was at different location and was not called to be informed the truck i reserved was broke down i was so upset that nobody attemped to call me but i drove there and was told at pick up there no truck then i went to ss and beach and the found me a small 15 truck at compass i had do do multiple trips and wasted alot gas and mileage but good news is i got moved

CHRISTINA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISAUNDRA R. 
Clasificación:
5.0

Nada

ILOUS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEEREE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD D. 
Clasificación:
5.0

Accommodated us last minute. Staff was very friendly!

TAYLOR D. 
Clasificación:
5.0

Fast and friendly service. Great job!!

LONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN G. 
Clasificación:
5.0

The staff was very helpful and made the process very easy. They were friendly and told us exactly what we needed to know.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana T. 
Clasificación:
1.0

Our truck was not ready for pick up as scheduled. We were there at 8pm. Spent 42 min on the phone waiting for U-Haul customer service for a lady to answer with kids and tv loud in the back ground to say the facility didn't leave the key. So we had to wait until 8:30 am the next day to pick up. We had 8 people to help move our home but due to no U-Haul Wednesday evening we (2 people) had to move a 4 bedroom home.

BRITTANY R. 
Clasificación:
5.0

Everything from the 1st contact with Dawn thru rental process to the very end when taking the Uhaul back was Phenomenal. Highly recommend Compass self storage to be where anyone rents a uhaul.

SALLY G. 
Clasificación:
5.0

There was a mix up with the first place that we were supposed to get the truck from but the uhaul customer support make it so easy to switch to the company that had the same truck right down the road.

lindsey B. 
Clasificación:
1.0

The problem wasn't with the location itself but with U-Haul misrepresenting this location. The advertisement for the reservation for this location indicates that a U-Haul truck can be picked up at any time using the mobile service, which is invalid. You may only pick up a truck from this location during business hours of this location but U-haul allowed me to still put the reservation before the location was even open therefore I had to wait 1 hour before someone even arrived in order for me to pick up my U-Haul. This is very very very poor on U-Haul's end and allowing a reserving from U-Haul from the site. I will not be recommending U-Haul to any friends or family members.

jesse E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANE T. 
Clasificación:
5.0

NEVER get rid let Dawn go she made my mother feel so happy. She made sure things were exactly as my mom needed them and easier for her to gettruck back and checked in. Thank you Dawn for caring enough to go the extra mile for my Mom!!!

Lorinda W. 
Clasificación:
5.0

Excellent staffs

Anthony T. 
Clasificación:
5.0

Staff was very friendly. Truck clean. I have no complaints

RONETTA W. 
Clasificación:
5.0

The staff at this location were incredibly kind and worked very hard to get me a replacement truck at a nearby location when there was an issue with my reservation truck. Dawn, the manager, was particularly helpful. I would definitely rent from this location again if need be!

Josh I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS Y. 
Clasificación:
1.0

Still charged me after Uhaul claimed FULL REFUND.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehab A. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
4.0

The customer service was great. But I was given a 26 ft truck. I requested for a 10 ft truck. I felt like I should have been given a discount for the gas I had to put In a bigger truck.

alberta S. 
Clasificación:
5.0

110% satisfied customer!!!!

Khema W. 
Clasificación:
1.0

Check engine light came on while driving and they did not provide me the right information. They also booked someone to pick up the truck while I still had it. They did not check Or clean the truck.

Arianna Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELWOOD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

The person that helped us was so friendly and informative. She did a great job

Diane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

The salesperson was awesome and understanding. The truck we rented had a severe exhaust problem that even filled the cab so we had to drive with the windows down because my husband has emphysema and COPD. We always use u-haul and have never had an issue like this. The sales lady was Extremely nice about it and apologized.

Cindy D. 
Clasificación:
5.0

Great experience! Would definitely rent from this location again!

Monique B. 
Clasificación:
4.0

Allow customers in the office with masks on when it is raining.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy K. 
Clasificación:
5.0

The best movers I have ever used. I will have them on speed dial from this point forward.

James M. 
Clasificación:
5.0

Na

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
2.0

Covid requirements made process ridiculous. Truck felt and sounded like it was falling apart. Glad it was only needed for very local use as gas mileage was awful. At least A/C was working.

Richard R. 
Clasificación:
5.0

Process was fast and easy, very nice customer service. Might just be better than the actual U-Haul stores!

Kayla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORTIA W. 
Clasificación:
5.0

Truck needs an alignment.

Adam B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada J. 
Clasificación:
2.0

Was charged twice for one dolly. Office people must not know how to read or do paperwork correctly. Such a scam.

Jordan O. 
Clasificación:
3.0

they gave me and old truck to travel 150 miles back to GA in and though i was going to roll back going up the bridge.

Adrice F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey B. 
Clasificación:
5.0

Very professional, friendly service.

michael M. 
Clasificación:
5.0

Customer service was excellent. There were several people outside waiting and she was very cordial to everyone. The check out was quick and the after hours return was simple. Great experience.

Lisa B. 
No se han enviado comentarios para esta ubicación.

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