Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)

953 comentarios

10000 Sam Neace Dr   Florence, KY 41042

(859) 371-1289

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 5/30/2022: 9:30 a. m. - 2:00 p. m.
  • 11/24/2022: cerrado
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 371-1289

10000 Sam Neace Dr
Florence, KY 41042

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
Horario especial
  • 5/30/2022: 9:30 a. m. - 2:00 p. m.
  • 11/24/2022: cerrado
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

ND

Billy C. 
Clasificación:
4.0

Van was a little dirty

Gary B. 
Clasificación:
4.0

after hours drop off, but an 10x difference from the other location. i felt more welcomed at this unmanned location than the pick up . except the Uhaul App has got to be fixed so you can upload pictures of odo/gas. very disappointed in app.

David B. 
Clasificación:
5.0

Excellent service!

Carnelo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhnea T. 
Clasificación:
5.0

Best experience I've ever had with a Uhaul rental. The staff was very friendly and helpful and the equipment was in great shape.

Scott C. 
Clasificación:
5.0

Staff was awesome, in and out.

Wanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britton H. 
Clasificación:
5.0

I used this location many times very nice friendly respectful and always good price

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

Everything seemed good and fine. I like the uhaul app and doing everything on the phone because I don't wanna deal with people and that makes it nice. Overall very satisfied with everything.

MICHAEL C. 
Clasificación:
5.0

The staff is very patient and the manager has a great personality!

Francine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseLuis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
2.0

I personally filed up the gas gage to where I got it at and they're claiming I used another 3 gallons of gas in a matter of 2 miles which isn't accurate I was charged an additional $20 for things I was not aware of lots of hidden fees I'm not thrilled with the customer service at this location.

Shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha R. 
Clasificación:
4.0

The lady in the office who assisted me was very friendly, kind , courteous and helpful. She clearly went over the instructions of what I had to do for my rental. I had a pleasant experience.

latrice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

very friendly and knowledgeable.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
3.0

The inside of the rental truck cab was filthy dirty. Potato chips, trash etc.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDWAYNE S. 
Clasificación:
5.0

The staff was amazing they made it go smooth and easy fast simple you couldn't ask for more from a U-Haul I will always use them and if you need a U-Haul definitely look into this place

NINA H. 
Clasificación:
5.0

Not much. This location has always been extremely nice to work with on my moving needs...

KYLE A. 
Clasificación:
3.0

Wrong equipment was reserved by rep on phone. Wanted truck and they had van. Van door would Not shut property. Had to go back to pick up another truck. Was charged fuel for $30 was told it had a full tank and it only had a quarter. Have it in dispute for three days and still no call

SALLY R. 
Clasificación:
2.0

Trailer was not ready to go. Iced to the ground to the point I had to use a screw driver to chip ice away from wiring harness and chains. Ice sheets on the roof of the trailer that could have seriously damaged trailing vehicles on the expressway. Spent over an hour at location due to them only having one staff member and then received nothing but attitude and excuses that it was an all female staff when asked for assistance. Then I had to wait until the following day to return the trailer because they wanted it left behind the gate, which they could have just given me a temporary code for. Most certainly will not be back. I have used several other U-Haul locations in the area over the years and this was by far the worst managed location I have ever seen.

JEFFREY S. 
Clasificación:
3.0

I picked up the truck with 3/4 of a tank of gas in it. I drove from the store to buttermilk exit and back. Didn't use much gas and actually put $10 in the tank to fill it back up to what it was when I got in. Finished returning it only to find that I was charged $25 for gas. I spoke to the woman working and she said she didn't know what to tell me. Will not be renting from here again.

Amber B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

The representative I worked with at this location in order to rent the vehicle was knowledgeable, and very nice.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Printer was slow but that was mechanical not personnel! They were both friendly and professional!

Charlie M. 
Clasificación:
3.0

Explain that you must check in vehicle on your mobile device.

CATHIE B. 
Clasificación:
5.0

Renting a Uhaul was a new experience for me. My wife and I made a roundtrip to Tennessee to pick up some equipment. Everything went well, and the process for returning the van is reasonably straightforward as long as you are comfortable with your smartphone. I have no complaints.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIE H. 
Clasificación:
4.0

Fix drink holder. Vacuum cabin floor.

FRANCES P. 
Clasificación:
1.0

When checking in to pick up trailer, the person working the counter simply pointed me to the back of the lot where the trailer was located and told me to stop by the office on my way out so that she could take a picture to validate that I hooked up the trailer correctly. No support was offered nor given to assist in attaching the trailer. Upon return, it was exactly the same, "go drop it where you picked it up and I will email you a receipt". This is very poor customer service on the part of Uhaul's dealer, very disappointing. We use Uhaul for all of our needs and will never use this location again.

Leonard R. 
Clasificación:
1.0

Be more empathetic towards costumers because moving is extremely stressful enough without the added stress of people not knowing how to do their jobs. Not everyone's circumstances are the same and you guys should take that into accountability when doing your job or attempting to anyway. Not only should i be getting my deposit back! But I should also be getting reimbursed for the gas I wasted driving to ghost locations, my time and money because I paid people to help me move and I couldn't even get a truck. So when i finally got the truck I had no help and had to move my whole house with my sister. Which lead to shit tons of other problems.

STEPHANIE W. 
Clasificación:
5.0

Lady at front desk was very helpful and nice to work with. She help make rental go very smooth.

MICHAEL B. 
Clasificación:
5.0

Madison was very professional and courteous. She explained the differences between two add-on programs ( insurance and roadside assistance) that was hard for me to understand. The place is always clean and tidy inside the office. Grounds were ok with some wet spots fro earlier rain which was right in front of my storage unit. This will be my place to get Uhauls I. The future and will be recommending Compass to friends and family. Thank you Madison!

JUSTIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Don't over book your vehicles. Had to drive a box truck when I booked a van. Not cool

Cody H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley S. 
Clasificación:
5.0

Agent was friendly and helpful. About as easy of a time I've ever had renting anything...

RANDALL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie C. 
Clasificación:
5.0

Kera was extremely helpful and very courteous. Excellent service with a smile!

TOD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Maddie and Wanda made renting a U-Haul a great experience! They were very nice and professional!

RICK J. 
Clasificación:
1.0

Information was not given to owner and 24/7 wasn't set up and 3 vehicles were blocking the trucks that we were renting-causing a delay in pick up. Worker was very angry and was visibly agitated at the situation. While I was on phone with CSR from U-Haul she repeatedly told me to “hang up on them, they are useless”. She did give me some extra mile allowance and the CSR rep stated she would credit my account back $50 but instead I was somehow charged an additional $14.84. There is NO WAY I am contacting that Compass storage rep, and I do feel that I should get the $50 credit or at the very least the $14.84 taken off.

JONNA S. 
Clasificación:
5.0

They were perfect

Lucas B. 
Clasificación:
5.0

Ninguno

Justin M. 
Clasificación:
5.0

This was my first time renting at the Compass location. It will be my go to place going forward. The contact less pickup through the app worked perfectly for I had to pick up before opening hours. On my return, the staff was welcoming and courteous. An all around great experience!

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN M. 
Clasificación:
5.0

The people there are so nice and helpful. They are awsome.

TERRY R. 
Clasificación:
2.0

When I called to book ahead of time. I received very poor info. told them I had a Ford Explorer and reserved a 6 by 12 trailer. Never told I couldn't pull a trailer with my vehicle. Drove 75 miles where I would pick it up to drive furniture home, then told when I tried to pick it up I couldn't pull it with my vehicle. I had to pay more money, rent a van, leave my vehicle, drive home and unload, drop the rental van off, and get a ride back to Florene to pick up my vehicle. Thanks for the inconvenience and extra expense. The lady in the office when I picked up in Florence was very helpful and nice.

TED C. 
Clasificación:
5.0

Both employees i interacted with were WONDERFUL. Nice and clean store front too!

REBECCA DIANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHUL P. 
Clasificación:
5.0

Excellent location to rent your U-Haul.

LESLIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

excellent customer service

Barry T. 
Clasificación:
5.0

Very easy experience

ROBERT S. 
Clasificación:
5.0

Quick, good value. In and Out in no time. Friendly service.

JOHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUNG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW A. 
Clasificación:
5.0

Cara is awesome! The best customer service around! Thank you!!!

DUSTIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY R. 
Clasificación:
5.0

Everything went smooth as silk!

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
1.0

Horrible experience. Was charged additional cost for dropping unit during non-business hours even though it was listed as a 24 hour drop off location.

THOMAS E. 
Clasificación:
3.0

The insight manager was very pleasant and helpful paperwork wise. The location had no one to help connect the trailer, it's simply the weight of the tongue. This is more then one person can lift safely. If it's identified no assist on the reservation I would have brought help. Uhaul needs to update their web sight to reflect the isolated location.

John W. 
Clasificación:
5.0

The return app was difficult to use. It would not find my location to return the truck even after double checking my location. The app could be better.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN ALBERT R. 
Clasificación:
5.0

Sarah was very helpful

Donald M. 
Clasificación:
4.0

Truck broke down during move. Could not finish move because of all the extra time waiting on the side of the road for it to be repaired. Your repairmen drove it to your location so I couldn't actually finish my move. If this was a 1-10 scale I'd give uhaul a 1. There should be some kind of discount of the daily fee or insurance I opted for since I could only physically use the truck for 9 of the 24 hours I had paid for before it broke down. So far not happy with the billing process or follow up. I honestly feel that I should only be billed for the miles because your truck wasn't reliable and your repairmen said it was “ fixed enough” to get it back to your rental location. “Fixed enough” was not enough for me to feel safe finishing my move since they said it “should” make it back to the dealership.

JAYSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina R. 
Clasificación:
4.0

I was there at 12:45 pm and had ordered packing pads online but they were out. This was a huge inconvenience for me. I did not have time to run to another location to pick them up.

MARK S. 
No se han enviado comentarios para esta ubicación.

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