Comentarios del cliente para Compass Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Compass Self Storage

Grado total:

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Derrick M. en

Grado:

This was the best experience renting a uhaul I have ever had. The staff was very nice and easy to work with. Pickup and drop off was quick and easy. Thank you

MARC N. en

Grado:

El cliente no dejó un comentario.

Gregory M. en

Grado:

Karen, the office lady was awesome to work with. Very helpful

Jamal M. en

Grado:

The staff person was very helpful in getting me setup when the mobile setup was not working promptly. The issue I had was with the truck. The visor on the driver side kept falling into my view which was not safe. The person in staff acknowledged the issue after I returned the truck. Second, the stabilitrack warning system kept coming on indicating it needed service. Lastly, the truck smelled horribly of smoke and made the drive miserable. The trucks need to be safely maintained and this truck clearly was not.

Davi K. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

Very pleasant experience, easy in and out. The staff was very helpful & friendly.

Mark O. en

Grado:

El cliente no dejó un comentario.

Carol B. en

Grado:

El cliente no dejó un comentario.

Bob C. en

Grado:

We use uhaul alot I will NEVER use you again we had the truck for 3 hours dropped it back off after that and because they were closed you charged me 20 dollar after hour fee when I could have dropped it off this morning you are ridiculous will never use you again. Will let everyone I know about this you have lost a long time customer over 20 dollars.

Nathan H. en

Grado:

The agent kn site was amazing!! Very friendly and helpful!! Ecellent customer service!!

Charles H. en

Grado:

El cliente no dejó un comentario.

TAD G. en

Grado:

El cliente no dejó un comentario.

Laura B. en

Grado:

Lady was very nice. I will definitely use this location again.

Jesse M. en

Grado:

Make sure the trucks are clean. Ours smelled like a barn yard so the girl sprayed febreeze in it.

Rose M. en

Grado:

nothing. great experience

William B. en

Grado:

Everything went very well and return was quick. Appreciate that there was no wait to return the unit and love the emailed receipt.

Keith W. en

Grado:

El cliente no dejó un comentario.

Alvin M. en

Grado:

My problem is with u-haul base & app. Was suppose to pick up my truck between 7a & 7:30a. Did not receive a code to get into lock box. Called 800 number. All I got was the run around. Transferred to 3 different station & nine helped did not get my truck

Pam Z. en

Grado:

El cliente no dejó un comentario.

Gerald F. en

Grado:

El cliente no dejó un comentario.

FLOYD H. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

lavon H. en

Grado:

Very friendly, knowledgable and courteous ladies. Efficient. There is nothing to improve upon their service. A pleasure to work with.

Maryland S. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

El cliente no dejó un comentario.

Kenneth B. en

Grado:

It was absolutely perfect!

Grant D. en

Grado:

El cliente no dejó un comentario.

Lee Ann O. en

Grado:

This company charged my card twice causing my account to be overdrawn and an important transaction to be declined. We won't be going back.

Donald K. en

Grado:

I wish that I could have rented the truck earlier in the day. However, probably due to high demand, none of your locations could provide a truck any earlier than this one at 9 am.

Alyshia K. en

Grado:

very friendly and helpful staff. efficient check in and drop off.

don T. en

Grado:

This location is very convenient and accessible. Since I am a senior citizen, that is important to me. The staff is very pleasant, another plus. For someone who occasionally needs a truck, this location has been great. How about having a couple of pickups an old guy could rent occasionally?

Marshal M. en

Grado:

Not a thing. Very pleasant

Carol F. en

Grado:

El cliente no dejó un comentario.

Brandy C. en

Grado:

Watch your bank statements. They triple charged our card.

Teri W. en

Grado:

El cliente no dejó un comentario.

susan P. en

Grado:

El cliente no dejó un comentario.

Greg C. en

Grado:

The customer service was wonderful at check in- Kearan was so friendly and personable!! The truck was well maintained and clean!! Check in on the website was very easy and user friendly!! Definitely recommend to others and will use UHaul again!!

Jason D. en

Grado:

Kari and Lindsey are AWESOME!! They were very polite and helpful. The overall service was excellent very smooth for a stressful move. They provided all the info without having to ask any questions. If you need a u-haul these are the girls you need to contact. Thank You both SO much.

William R. en

Grado:

Nice people

Karma D. en

Grado:

Although I did not get the names of the two ladies working at Compass self storage, I wanted to give a huge shoutout to them..... they greeted me immediately by name when I entered the door, and could not have made the return process any easier. Definitely a great experience after a long night of moving furniture and driving. Big “thanks” to those ladies for sure!!!!

Tim G. en

Grado:

When I call U-Haul, I cannot talk to the actual place from which I pick up the rental. I had a question about the contract and was forwarded to the central number and then put on hold and then transferred and then put on hold and then transferred and this happened three time and my question was never resolved. This seems to be universally true for all U-Haul locations. I was and still am eternally frustrated.

Richard B. en

Grado:

Location was fine, but not sure why I was charged over $60. It was clear Bardstown had not communicated with Florence.

Myron H. en

Grado:

I reserved my rental 5 days prior to pick up for a pick up in Louisville, KY. I was notified by uhaul at 5pm the night before my scheduled pick up date that my original location did not have my rental at its location. I was directed that my new location for pick up would be 35 miles north of Louisville, KY. I was not at all happy at being notified at 5 pm the night before my scheduled pick up that I would have to drone an additional 35 miles to pick up my rental at a different location. I feel that uhaul withheld this information until the last minute in hope that I really needed the rental (which I did) and would have no choice but to except the new conditions of picking up my rental. Not happy at all with this type of customer service!!!

Bill F. en

Grado:

The people at this location are GREAT! Very nice people who detail what you need to do. I have used this location before and will continue to go there for all my needs! U-haul on Sam Niece Road, Florence, KY

FRANK S. en

Grado:

Everything was very smooth and pleasant!

Wade G. en

Grado:

Very poor customer service when tried to resolve an issue with checking truck back in. Don't bother calling them, they either don't answer or very unhelpful if you do happen to get someone on the line. Would absolutely not recommend Uhaul to others!!

Michael B. en

Grado:

El cliente no dejó un comentario.

Alan C. en

Grado:

The only negative about the trailer I rented was no way to manually lift the trailer to hook it up.

Jennifer B. en

Grado:

The people at Compass Self Storage made this an easy and pleasant experience!!! We will rent from Compass again; I know we will need them at least 5 more times before our daughter graduates from college. Thanks for such great customer service!!

terry R. en

Grado:

These young ladies who helped us are amazing. We just showed up and they got us exactly what we asked for. We could not be happier. Very friendly and professional.

Bradley D. en

Grado:

El cliente no dejó un comentario.

jose E. en

Grado:

Loved the service!! Lindsey was friendly. Professional and responsive to any questions that I had.

Karen F. en

Grado:

El cliente no dejó un comentario.

Gay K. en

Grado:

El cliente no dejó un comentario.

Keara K. en

Grado:

Fast process, very friendly & fun service... Will definitely come to this location for future needs!!

Derek S. en

Grado:

The location was fine just further than I wanted to drive to pick up a truck, I passed multiple u haul location between where I was and this location that had the size truck I was renting.

james S. en

Grado:

Staff were very friendly and efficient. Very easy out and back in.

Larry H. en

Grado:

Perfect. No need for anything

Kevin N. en

Grado:

SHE DID A GREAT JOB AND LOOK FORWARD TO DOING BUSINESS WITH THEM AGAIN IN THE FUTURE.

Phil C. en

Grado:

I'm a bit peeved that I can't open the receipt file attachment sent via e-mail on any of my phones or computers and have not yet received a reply from customer service as to what application I need to open it. I still don't know what it cost me to rent the truck and what was charged to my credit card! I was also a bit concerned with the steering on the truck I rented, as it had way too much side to side slop of the steering wheel and the truck was difficult to keep in it's lane, especially at lower speeds (not quite so bad out on the highway). I mentioned this to the Uhaul agent when I turned in the truck and was told the this had been reported previously and that they were aware of this issue. If that's the case, I'm more than a bit concerned that this truck was still in the active rental fleet, as this could cause a serious accident. Otherwise, the truck was just what we needed and we got the job done without issues, but I must admit that I will be less likely to rent from Uhaul again because of this safety related issue and the lack of addressing it when previously reported.

Whitney K. en

Grado:

I was happy with the service but was told i would receive a $50 credit since my reservation had to be changed an hour before expected pick up, and i was not given the credit. I reached out 2 different times with no responses

Jared B. en

Grado:

Awesome customer service and very friendly and helpful staff. The best uhaul experience I've ever had.

David R. en

Grado:

El cliente no dejó un comentario.

Grant D. en

Grado:

El cliente no dejó un comentario.

Austin S. en

Grado:

El cliente no dejó un comentario.

David M R. en

Grado:

El cliente no dejó un comentario.

Chad T. en

Grado:

U-Haul should provide a spare tire with all trailer rentals.

Eric F. en

Grado:

The two women working the desk were extremely nice and helpful. This is the second time I have rented from this location and both times I had great experience.

Michael L. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Doug A. en

Grado:

Couldn’t have gone better for me. Called minutes beforehand and they had one available. Within minutes I was driving the truck. Paperwork was ready, Keara was wonderful and quick. Not one complaint here.

Ricardo T. en

Grado:

El cliente no dejó un comentario.

Keara K. en

Grado:

Quick, easy process, friendly people to work with...

DALE E. en

Grado:

Cost per mile is a bit much. .69 per mile suggested

Paul D. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

Excellent customer service!

Douglas S. en

Grado:

El cliente no dejó un comentario.

Adrian S. en

Grado:

Convenient location. Keara was very helpful and friendly. The location clean and pleasant. My only comment will be for U-Haul to alert renters when a vehicle uses E85 fuel and which gas stations sells it locally. I wasted 20 minutes driving around looking for the fuel and finally gave up in frustration. I paid the penalty fee to U-Haul rather than deal with the frustration of finding an E85 station.

Hannah W. en

Grado:

El cliente no dejó un comentario.

Marcy G. en

Grado:

El cliente no dejó un comentario.

Bruce R. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Great job the rates are a little surprising but the staff was informative and professional.

Kimberly M. en

Grado:

Quick and easy! Staff was awesome.

Indianapolis O. en

Grado:

Nothing just keep doing your best

Marshall H. en

Grado:

Cheaper cost !

Joshua J. en

Grado:

El cliente no dejó un comentario.

Dana H. en

Grado:

In my opinion there is nothing you could do at self Compass Storage to improve customer service. I rented my van and dealt with a girl named Lindsey and when I returned the van I dealt with a girl named Kyra and those girls were amazing! I have been in customer service for 25 years and that was probably some of the best customer service I have ever experienced. I will never rent from another company or another location again. Thank you!

Brittany P. en

Grado:

El cliente no dejó un comentario.

Michelle H. en

Grado:

The truck smelled like an ashtray. It was a little pricey to use for 2 hours. We will never use U-Haul again.

Karol M. en

Grado:

El cliente no dejó un comentario.

Sharon W. en

Grado:

The service was great.

Patricia B. en

Grado:

El cliente no dejó un comentario.

Jeff B. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

Great place, wonderful service!

Bruce H. en

Grado:

El cliente no dejó un comentario.

Sharon W. en

Grado:

El cliente no dejó un comentario.

Robert V. en

Grado:

El cliente no dejó un comentario.

Doug P. en

Grado:

El cliente no dejó un comentario.

Douglas S. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

Only issue I had was it was almost out of fuel when I got the truck it would have been nice to only have to fill up once at the end of the trip thanks