This location is the absolute worst and will charge you for items not even received. Definitely reporting to all social medias and BBB
JANAY R
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect
Ronald HGreat customer service. Thank you!
Lachetis BI know it's not the location fault but the customer service on the phone terrible bad communication I talked to 15 different customer service reps just for on one to type in my information and I get a 91.00 over charge that I'm disputing horrible
courtney sThe uhaul app is absolutely horrible and kept freezing. It delayed my after hours return and left me unsure it was successfully completed.
Nicholas TSuper quick and easy process
Nina DThe equipment should be clean
Doris AGreat customer service
WILLIE SCharged double fees, too hard to pick up with truck share, cause late pick up then double charged.
STEVEN KThe check engine light came on in the truck twice while moving my things. Also it was kind smelly. But I got what I needed done so that's all that mattered to me I just didn't want it to break down on me.
Tacara RYour app and truck share is hard to use, taking too long to get truck
Steven KStaff was professional and courteous.
John RIt was a very smooth and efficient for check out and return. Nice and friendly staff.
Lish BI had two agents and both were very nice and understanding
Mike WMichele was excellent
Michelle KThe person who checked me in was extremely pleasant to interact with and she was very helpful and accommodating.
David GThe only thing that was difficult is that we had no ramp on the truck. This made things difficult when we had to move heavy items up in the truck. Especially since it was my husband and myself only doing the work.
Richard ENa
Stephanie TI was charged a fuel charge when I had it to where it was supposed to be
Christina BThe ladies that work there are top notch! They what they are doing but extremely personable and kind. Moving truck is a moving truck but it’s the people that make the experience.
Bradley HShe was very sweet, carried a smile, and very prompt. Her customer service was great.
Meaghan EGreat customer service! Nelly was super friendly and professional and helped us with a smooth and quick rental and the process. Great company!
Scott SThe billing price wasn’t what I expected
Muhamed CThe truck was clean but it started at the pick up location, but the rest of the time we had to jump it or leave it running. Air conditioner didn’t work. Didn’t know any of this till after leaving location.
Chase SThis was a very smooth transition! I will definitely use this location again!
Frederick BFriendly staff easy to work with
Antonio FService was great and instruction was clear. Employees were upfront and honest about everything. Great communication!
Byron NVan floor of the cargo van wasn't swept out .
Mark FNothing great customer service and facility
Robert MI like
Wilmer CBathroom
Jonathan MThe staff is professional and nice - what a great combination. The equipment was well maintained and worked well. We would rent through this location again.
Sheila BExcellent service and staff!
Larry GEverything was fine!
MARCUS WI tried calling multipel times the day I was picking up the truck but it rang and rang and was never picked up and didn't go to voicemail either. I am wondering if the number provided to me for them was invalid???
Susan MExcellent customer service at this location. Friendly people happy to help.
Richard GBecause I paid $38 to rent a U-Haul and when I returned it they said I used the exact amount and said I went 17 miles and I only 8.4 miles round trip
Robert MI can not think of anything I could put down to improve my experience. Michelle was kind and listened to what I needed. I was in and out quickly because of her knowledge of the business. I will always recommend this place.
Lloyd OStaff was the best. I would go there. They were very professional. Made the process easy.
Kayla DEven though the system was down the agent was very polite and did everything he can to make a smooth rental. He was very friendly and helpful, clean office and property. Will recommend.
zelizabeth DThis was my first time using u haul, and it was great. The 24/7 online pick and drop off was super easy.
Shelby WMore trucks available
Jontue HThe truck was clean overall, but the floor on the driver's side was dirty. Also, I submitted my driver's license photos the day before I picked up the truck, but had to do it again when I picked up the truck.
Bob RGood job. we were very satisfied.
Scott BGreat customer service
TRACY DThe only problem I have is that your app allowed me a pickup time time of 8am. They DO NOT open until 9am central. I had to wait over an hour. The people at the pickup location were WONDERFUL!
Thomas WThere is nothing to improve. The attendant was very friendly and helpful. She even gave me and offered others a bottle of water while we waited. I loved my experience. Great job. Leslie Martin Powell
LESLIE PNot overcharge me. In what started out as a 39.00 rental turned into a 105.00 rental in which you charged my card 255.00 and now I have to go back to this place to figure out why there's is a extra 150 dollars being taken off my card when then there should have been money added back and I turned it back in in good condition....horrible experience i wouldn't recommend it to my worst enemy
Larrell F