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The staff is professional and nice - what a great combination. The equipment was well maintained and worked well. We would rent through this location again.
Excellent service and staff!
Everything was fine!
I tried calling multipel times the day I was picking up the truck but it rang and rang and was never picked up and didn't go to voicemail either. I am wondering if the number provided to me for them was invalid???
Excellent customer service at this location. Friendly people happy to help.
Because I paid $38 to rent a U-Haul and when I returned it they said I used the exact amount and said I went 17 miles and I only 8.4 miles round trip
I can not think of anything I could put down to improve my experience. Michelle was kind and listened to what I needed. I was in and out quickly because of her knowledge of the business. I will always recommend this place.
Staff was the best. I would go there. They were very professional. Made the process easy.
Even though the system was down the agent was very polite and did everything he can to make a smooth rental. He was very friendly and helpful, clean office and property. Will recommend.
This was my first time using u haul, and it was great. The 24/7 online pick and drop off was super easy.
More trucks available
The truck was clean overall, but the floor on the driver's side was dirty. Also, I submitted my driver's license photos the day before I picked up the truck, but had to do it again when I picked up the truck.
Good job. we were very satisfied.
Great customer service
The only problem I have is that your app allowed me a pickup time time of 8am. They DO NOT open until 9am central. I had to wait over an hour. The people at the pickup location were WONDERFUL!
There is nothing to improve. The attendant was very friendly and helpful. She even gave me and offered others a bottle of water while we waited. I loved my experience. Great job. Leslie Martin Powell
Not overcharge me. In what started out as a 39.00 rental turned into a 105.00 rental in which you charged my card 255.00 and now I have to go back to this place to figure out why there's is a extra 150 dollars being taken off my card when then there should have been money added back and I turned it back in in good condition....horrible experience i wouldn't recommend it to my worst enemy
Outstanding service and attention to detail!
Everything was just fine
Location was closed, dropped off truck.
The staff has always been helpful and personable the last few years I have had a storage here.
The material on the seat in the truck was cracked and split so it rubbed my skin enough to irritate me while driving, but not a major deal.
I booked 10' truck in advance but later when i came to pickup a truck it was not the 10' at all. my mattress got damage during transfer because of this goof-up. I brought to notice this at the time of picking the truck to executive but got the answer is, its an only option we have this time. Its not done and feeling despoilment.
The cashier was very friendly and the process was quick and easy!!! I will only use this location for my Uhaul needs.
I've had two good experiences with this location in the last two months. I'll definitely use them again.
Staff was very helpful.
This is the second time I have requested a 17' U-Haul only to show up finding a 15'. This time they at least had the couresty to call me and let me know that they screwed up. But because of this, I was forced to take an extra trip that would not have been needed with the 17. Making my mileage and gas costs more.
We were not given additional mileage for any problems in weather or road conditions. Due to flooding in the midwest we had to travel south and pay for extra miles.
Very good customer service. I'll definitely return to this location the next time I need to rent a truck
I rented a vehicle to pick up my son's belongings. He passed away at the end of last year. The truck as dirty inside and out. I stared at two warnings for 5 hours. The first one “Change Engine Oil Soonâ€. The second one was as “Tire Pressure Lowâ€. Before I left I checked with the office. They told me to ignore them. I doubt that my wife and I will ever use U-Haul again. I worried every mile of the way.
The app was awful, very slow and not smooth. Also the key was in the wrong lockbox and delayed me about 15 mins
Great customer service and the truck was in excellent condition.
Nice staff there. Friendly and and helpful.
Location and service was above average. Uhaul issued wrong password and had to wait for an hour past scheduled time for pick-up. Dolly was not requested and was in the way, we had to cut the seal to move it out of the way and will likely be charged for it.
Easy pick up and drop off, great customer service and smooth ride!
There are no improvements necessary in my opinion. We have used this location for U-Haul Rental on 3 occasions. Each rental was very quick to reserve (online) and the Customer Agent at Compass Storage is a wonderful person. She is helpful, courteous, and one of the kindest ladies I have met . She is the reason we keep coming back to this location. The proximity to Smyrna is great, also. Diana Sullivan
My experience was perfect. The Rep took all the verifications needed to rent the truck and I was on my way.The lady was very nice,and the truck was clean.
I had a pleasant experience from beginning to the end..
Easy and simple.
The young lady on staff was very kind, offered a bottle of water , good customer service is rare these days.
Great experience. Thanks.
My initial pickup went well. The customer service agent was awesome. When I returned because I forgot I had left my cleaning supplies , broom and mop inside the van the new agent on duty had charged me $19.99 plus tax cleaning fee. I informed her that I had left a vocie message because she was not answering the phone that I had left the items and was on my way to pick them up. She informed me that if she has to fold a furniture pad that she charges a cleaning fee .
Great service, very professional. U-Haul was clean and ready to roll when we arrived and the process took 15 mins at max. Thank you so much U-Haul Lavergne, TN. :)
I traveled 22 mi and put 2+ gallons of fuel in and then they charged me another $12 to add three more gallons Rip off!
