Inside of the cab part STUNK. Im not even sure what the smell was. Sour wet fabric comes to mind that set in milk. It needed to be swept out and I did when I got it to the house. When renting. There was trouble getting logged in to system by the uhaul place. I was patient and eventually had to help. Man was nice. Then he had me sign paperwork then he took me to the truck. He told me it had 7/8 of a tank of gas in it. However I told him that it didnt. It was 3/4 full. I also said i dont know what 7/8 of something is but it's setting on 3/4 Meaning 1/4 was gone. He said ok and I drove off. That was it. I went 8 miles in truck and put 1 gallon of gas back in it thinking that was enough. The mark on the truck never moved from 3/4 but i did it anyway. So i return the truck and there is another guy operating the desk. He went immediately and checked the truck. Came back inside and told me thAt owed gas. I showed him my receipt and told him about the day before. He insisted that I had used the gas. I argued with him about only going 8 miles. I told him there was no way. It was on 3/4 when i left. I looked over and pointed to the other man. He never looked up. They are crazy. They didn't charge me for it but added some other crazy charge. I paid more than I expected to use it for 3 hours. 65.26. Was balance they told me. My Card was charged 78.65 from Compass storage. My End receipt is still showing 7/8 on fuel level so I guess they will try to get someone else. Beware.Kelly M.
Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendlyDavid D.
I went to the location on Friday to confirm my rental for Saturday. A man named Jim was there on Saturday and unfortunately he was new and did not know what he was doing my husband was the one who was at the facility and it was a very bad and difficult experience. I called and reported it to customer service because the gentleman needs training it was an unfortunate experience with this one inexperienced employees.Teri B.
10/10 would recommend to a friend to rent hereShea S.
El cliente no dejó un comentario.AMBER R.
Office was closeddiane H.
Very nice. Fast service.RICHARD T.
The truck passenger mirror was broken and unusable. It could not be adjusted and it couldn't be tightened because the screw was stripped. This indicates that it has been a problem for some time. I was driving alone and I had zero visibility to my rear and right side of the truck. I had to drive out of my way to find a place that I could safely change lanes and turn right. I took the truck back and rented another truck from a different location the same day.denise M.
Person at counter took over 30 minutes to complete transaction, when I had already reserved online. Truck was dirty and damaged, but it was only option at locationBarry Lee W.
Maybe, have a couple of different sized trucks available on location.Yvonne W.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.Sam K.
El cliente no dejó un comentario.Connie Q.
I reserved 2 dozen pads and when I got there to pick up the truck and furniture pads, there were only 2 available. If I had known that I would have gone to another location to get the rentalJacque Y.
El cliente no dejó un comentario.Raymond H.
El cliente no dejó un comentario.patricia D.
El cliente no dejó un comentario.Mark D.
Reserved a cargo van 1 mile from my house. Got a phone call stating the van was not available at that location, and they moved it to one 7 miles from our house. On the day of pick-up, I received a text that my van reservation was NOW located 20 miles from my house. While the staff were nice enough, the van was beat up. Dents, major scratches, a chip out of the windshield... If I had known on the front end that I'd have to drive 20 miles to/from the location for the van, I would have rented from Enterprise.Tracy E.
We booked a truck at Compass Self Storage - 3 weeks before our move. The day before our move, U-Haul texted that our truck would be at Sell & Trade. Went to that location and truck was there with a lock on back door (not given a combination or notice it would be locked), business was closed with sign on door stating closed for renovation. Called phone listed on door and got an answering machine - left name & number and never heard from them. Later that day, we noticed Compass had a truck in their yard and Jennifer at Compass Self Storage allowed me to cancel first reservation and rent truck at Compass to complete my move. Jennifer was fantastic going out of her way to make our move go great. She gets 5 stars in our opinion.Richard D.
El cliente no dejó un comentario.Bria B.
El cliente no dejó un comentario.Sally K.
Very nice and professional!! Quick and easy process! I will definitely refer others and come back for any of my moving needs!Bridget H.
El cliente no dejó un comentario.Rick K.
El cliente no dejó un comentario.Brad C.
El cliente no dejó un comentario.Takeenan M.
They were very nice and helpful!Ann H.
Asked customer if they need other equipmentHAZEL H.
I feel your service is excellent. I had excellent service and convenience.Sally K.
El cliente no dejó un comentario.Charity A.
El cliente no dejó un comentario.Michael V.
It would be a better experience if someone had cleaned the cab console; cupholders and door pockets.Ken H.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.KIMBERLY H.
The back of the truck was clean but not the front beside that the experience was very positive.Marie A.
El cliente no dejó un comentario.Pamela H.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Kyle S.
The cargo van I rented was very dirty and had a potent smell of cow manure and mildew. The man who served me was very kind and helpful and I had no problems of any kind. The smell of the van was just unbearable.marlon P.
El cliente no dejó un comentario.mary M.
El cliente no dejó un comentario.Larry U.
Awesome customer service!WILLIAM V.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.Paula C.
Due to location of this particular Uhaul site it is a busy center on a corner lot of one of the main intersections in an ever growing city. This makes it a little more dangerous to enter and exit. However, it maintains a courteous and helpful staff at each point as I have consistently used this location.Patricia E.
Thank you for requesting feedback. Two points that might be improved upon at least in my experience. The quotes cost of the rental proved to be less than what I actually paid for the rental. The fuel on the contract read half a tank when in reality it was less than half a tank. I returned the equipment with more than half a tank and there was no mention of a credit. Not a hige deal but if I brought the equipment back with the amount of fuel in the equipment that I received I guarantee I would have been penalized. Not cool.David U.
Very nice lady who helped usAMBER D.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.erin W.
El cliente no dejó un comentario.Krystal T.
Attendant should know how to instruct person who is renting how to operate the cargo door properly.Jimmie R.
El cliente no dejó un comentario.Sunni R.
El cliente no dejó un comentario.Stephanie A.
El cliente no dejó un comentario.gwyen M.
El cliente no dejó un comentario.linda B.
El cliente no dejó un comentario.hattie S.
Self driving vans (smiley face)Gary C.
El cliente no dejó un comentario.Stacey J.
El cliente no dejó un comentario.Steve G.
The lady behind the counter was polite and professional. The extra $20 in fees and taxes were a bit of a surprise, but the only negative would be the overwhelming cigarette smoke as you entered the building - that would be the only reason not to return.karen G.
Everything was great. The employee was very helpful. However the computer network had problems processing and printing my reservation.Jeffry R.
Once again. Excellent service. The representative was helpful and answered all of my questions. She even helped me with renting a storage unit.Glynn L.
El cliente no dejó un comentario.AHMAD M.
El cliente no dejó un comentario.Theodore W.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Glenn K.
Big thanks to Chris Hardwick made the process very simple and painless. We needed the truck a few extra days than expected and he arranged for all that as well. Thank you to Chris and I will recommend him/Compass Self Storage to anyone who asks.John I.
The 2 chains on the car dolly were too short and in the wrong place. It took me at least 30 minutes to get it detached so I could attach to the car and it was too short to make a secure connection. Please check your equipment before sending it outRobert T.
under construction, Tammy and Tom were very nice.DAN P.
Kevin at the location on Florida Blvd in Baton Rouge is the epitome of good business. He does business the way it should be done. Superb customer service. I would reccomend this location over any in the USA.Timmohty C.
Inside of truck needed cleaning as well as the drivers compartment. Had to sweep out back and wipe down the inside.Randy B.