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Laura H
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment (utility dolly & furniture dolly) and pads that I had ordered were not in the the truck when I self checked out the truck. I had to wait 1 1/2 hrs until someone showed up in the office to get them however they did not have a utility dolly at all. Not having a dolly made the move much tougher and inconvenient since I had to get one at the destination. Very disappointing that nothing was in the truck to start and completely unacceptable that they didn’t gave something at all and made no attempt to fix it or credit it
JOHN AThe bed of the truck was so sticky we had to put cloths down before loading anything.
Kenneth GEverything was perfect
Phyllis PThe staff member was very helpful and friendly. Very nice guy to do business with. Thank you!
Amy BThe rep was amazing and she was very kind and understanding of what was going on.
David EThe lady I spoke with was very friendly and understanding.
Robert JWhen I arrived to pick up my rental truck I was greeted by a kind and accommodating lady named La Toya. I can't recommend La Toya high enough to justify her expertise, and professionalism, which honestly are nothing compared to her genuine kindness and willingness to make sure I got checked out and back in flawlessly. She is a true class-act professional and human being, and my experience could not have been better! Thank you, La Toya! Ellis
Ellis LStaff was wonderful to work with and very helpful in every way. I’ll use them again.
Pettus REverything was done Professional. Thanks🙏!!!
Eddie Kvery friendly and helpful
michele tWell done guys.
SONEL VWe arrived early and the employee was willing to open early and let us get our equipment. Very nice of them and would use them again.
Pat BThe keys don’t fit in the return box slot. And the guy added extra stuff to our bill we didn’t ask for. When I called uhaul to get it fixed, they caught him in his lie.
Riley BNot location specific, but the trucks need a few options. 1. Remote controlled mirrors. 2. Cruise control 3. Bluetooth inputs on the sound system.
James HThe lady who rented the truck was very nice and helpful.
Donna TAfter reserving a truck at another location in Murfreesboro and the store never opened, I was growing frustrated calling around to find something available. I'm thankful I found this location that had a 15' truck and an appliance dolly. LaToya was incredibly sweet and helpful and calming. I'll just go straight to this location next time
Cheree NBoth uhaul customer service and customer service at this location were wildly unhelpful and gave contradicting information about how I could change what card was being charged.
Quinn Bpublic restroom
cheyler SThe truck had tons of styrofoam in it from the last customer. Had to sweep it out before loading my stuff.
Bayley RInside of the cab part STUNK. Im not even sure what the smell was. Sour wet fabric comes to mind that set in milk. It needed to be swept out and I did when I got it to the house. When renting. There was trouble getting logged in to system by the uhaul place. I was patient and eventually had to help. Man was nice. Then he had me sign paperwork then he took me to the truck. He told me it had 7/8 of a tank of gas in it. However I told him that it didnt. It was 3/4 full. I also said i dont know what 7/8 of something is but it’s setting on 3/4 Meaning 1/4 was gone. He said ok and I drove off. That was it. I went 8 miles in truck and put 1 gallon of gas back in it thinking that was enough. The mark on the truck never moved from 3/4 but i did it anyway. So i return the truck and there is another guy operating the desk. He went immediately and checked the truck. Came back inside and told me thAt owed gas. I showed him my receipt and told him about the day before. He insisted that I had used the gas. I argued with him about only going 8 miles. I told him there was no way. It was on 3/4 when i left. I looked over and pointed to the other man. He never looked up. They are crazy. They didn’t charge me for it but added some other crazy charge. I paid more than I expected to use it for 3 hours. 65.26. Was balance they told me. My Card was charged 78.65 from Compass storage. My End receipt is still showing 7/8 on fuel level so I guess they will try to get someone else. Beware.
Kelly MVery friendly
David DI went to the location on Friday to confirm my rental for Saturday. A man named Jim was there on Saturday and unfortunately he was new and did not know what he was doing my husband was the one who was at the facility and it was a very bad and difficult experience. I called and reported it to customer service because the gentleman needs training it was an unfortunate experience with this one inexperienced employees.
Teri B10/10 would recommend to a friend to rent here
Shea SOffice was closed
diane hVery nice. Fast service.
RICHARD TThe truck passenger mirror was broken and unusable. It could not be adjusted and it couldn't be tightened because the screw was stripped. This indicates that it has been a problem for some time. I was driving alone and I had zero visibility to my rear and right side of the truck. I had to drive out of my way to find a place that I could safely change lanes and turn right. I took the truck back and rented another truck from a different location the same day.
denise mPerson at counter took over 30 minutes to complete transaction, when I had already reserved online. Truck was dirty and damaged, but it was only option at location
Barry LMaybe, have a couple of different sized trucks available on location.
Yvonne WI reserved 2 dozen pads and when I got there to pick up the truck and furniture pads, there were only 2 available. If I had known that I would have gone to another location to get the rental
Jacque YReserved a cargo van 1 mile from my house. Got a phone call stating the van was not available at that location, and they moved it to one 7 miles from our house. On the day of pick-up, I received a text that my van reservation was NOW located 20 miles from my house. While the staff were nice enough, the van was beat up. Dents, major scratches, a chip out of the windshield... If I had known on the front end that I'd have to drive 20 miles to/from the location for the van, I would have rented from Enterprise.
Tracy EWe booked a truck at Compass Self Storage - 3 weeks before our move. The day before our move, U-Haul texted that our truck would be at Sell & Trade. Went to that location and truck was there with a lock on back door (not given a combination or notice it would be locked), business was closed with sign on door stating closed for renovation. Called phone listed on door and got an answering machine - left name & number and never heard from them. Later that day, we noticed Compass had a truck in their yard and Jennifer at Compass Self Storage allowed me to cancel first reservation and rent truck at Compass to complete my move. Jennifer was fantastic going out of her way to make our move go great. She gets 5 stars in our opinion.
Richard DVery nice and professional!! Quick and easy process! I will definitely refer others and come back for any of my moving needs!
Bridget HThey were very nice and helpful!
Ann HAsked customer if they need other equipment
HAZEL HI feel your service is excellent. I had excellent service and convenience.
Sally KIt would be a better experience if someone had cleaned the cab console; cupholders and door pockets.
Ken HThe back of the truck was clean but not the front beside that the experience was very positive.
Marie AThe cargo van I rented was very dirty and had a potent smell of cow manure and mildew. The man who served me was very kind and helpful and I had no problems of any kind. The smell of the van was just unbearable.
marlon pAwesome customer service!
WILLIAM VDue to location of this particular Uhaul site it is a busy center on a corner lot of one of the main intersections in an ever growing city. This makes it a little more dangerous to enter and exit. However, it maintains a courteous and helpful staff at each point as I have consistently used this location.
Patricia EThank you for requesting feedback. Two points that might be improved upon at least in my experience. The quotes cost of the rental proved to be less than what I actually paid for the rental. The fuel on the contract read half a tank when in reality it was less than half a tank. I returned the equipment with more than half a tank and there was no mention of a credit. Not a hige deal but if I brought the equipment back with the amount of fuel in the equipment that I received I guarantee I would have been penalized. Not cool.
David UVery nice lady who helped us
AMBER DAttendant should know how to instruct person who is renting how to operate the cargo door properly.
Jimmie RSelf driving vans (smiley face)
Gary CThe lady behind the counter was polite and professional. The extra $20 in fees and taxes were a bit of a surprise, but the only negative would be the overwhelming cigarette smoke as you entered the building - that would be the only reason not to return.
karen gEverything was great. The employee was very helpful. However the computer network had problems processing and printing my reservation.
Jeffry ROnce again. Excellent service. The representative was helpful and answered all of my questions. She even helped me with renting a storage unit.
Glynn L