Comentarios del cliente para Compass Self Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Compass Self Storage
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Thomas U. en
Customer service great
Pauliette B. en
Customers Service reps were very nice. Thank you also for your kindness and God bless you.
Mark E. en
Worst experience I ever had with U-Haul. I had a confirmation number at another location, but when I got there, they didn't have my truck. Not sure what happened, but suspect they rented to someone else. In any case, after complaining the attendant made another reservation for a much smaller truck at this location. I had to have it back by 4 PM (which was extremely difficult for my schedule) and had to drive it all the way from Clayton NC to Goldsboro costing me an extra $30 in miles. My original reservation had me dropping it off in Clayton. I'm still unhappy with the entire process. How does a company lose a reservation that has a confirmation number? If you want more information please e-mail me back at: etheridgemarkc@gmail.com I'd like to hear what happened to my original reservation: confirmation number was 91376171 and when my wife made the reservation she confirmed it several times on the phone. Terrible process.
Jason D. en
This is the second time I have rented a utility trailer with a motorcycle chock and the second time the incorrect one was made available for pickup that did not have the motorcycle chock. The first time, I reserved the trailer online and the picture showed the chock. When I picked it up the attendant said the system does not distinguish between trailers with and without chock and I need to reserve them in person. The second time I went to a Uhaul facility and talked to a person. Explained the problem I had last time and I needed a trailer with a motorcycle chock. They assured me the system does differentiate between trailers and if the picture shows a chock then the trailer will have a chock. I found out this was incorrect when I picked up the trailer a few days later, it did not have a chock. Another one was available at a different location but it was very frustrating. Uhaul needs to inventory their trailers to specify trailers with and without motorcycle chocks. I was moving out of state and drove 200 miles to pickup the trailer to get my motorcycle. I would have wasted a lot of time and money if the correct trailer that I was promised was not available.
Heather A. en
I used the 24/7 so was disappointed when I did not have a dolly I ordered. At check in the agent was very amenable though, and explained that dollies were rare like 'gold' and did not charge me.
Gary S. en
The woman who checked me out was very helpful.
Walter D. en
i was pleased with the help given. the office manager was very helpful.
Gloria B. en
I had a horrible experience the person who rented me the truck was not knowledgeable of U-Haul policy they just took my money and played dumb as if they did not know or had never leased a truck before could not accurately answer questions
Monique T. en
No complaints
Lisa C. en
Very helpful at this location.
Bettye L. en
Nothing that I can think of. Just let them be exposed to the personnel that worked with us.
MARY D. en
Very pleasant experience
Kirk B. en
Very friendly customer service and best U-Haul experience I have had!
Campbell V. en
Dropped off about 8:30, no one was there, other than that thank you so very much. If I need you all again I will choose you.