All told it was a fine experience. Returning the truck was an issue as there wasn't anyone there to receive the return. I used the drop box but was charged for an extra day. After a bit of time on hold I was able to get the extra day refunded so that worked out. Otherwise I will rent from them again. Nice trucks close to home. ¡Gracias!kevin N.
Customer Reviews for Compass Self Storage
(Distribuidor de U-Haul del vecindario)
Marietta, GA 30064
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dan S.
The UHaul online process of reserving and picking up a truck was ridiculous & repetitive. Required too much duplication. Took way too long.Charles M.
Customer service was top notch, could not have been more helpful. Van perfect and great priceVanessa G.
Cheaper costCharles S.
Great service.Obadiah S.
El cliente no dejó un comentario.PENNI B.
El cliente no dejó un comentario.Thomas T.
Everything was great! The service was friendly, and efficient!Dori F.
El cliente no dejó un comentario.Peter J.
Nothing at this time.Robert S.
Rick did a great job of getting me checked in and set up with the equipment.Kenneth L.
This location said U-Haul did not send our reservation to them. Nothing was ready. Our online and no contact pickup never existed and we were never told. We had to pay an extra hour for our 2 workers just because UHaul doesn't respect it's clients!Sergio Queiroz S.
El cliente no dejó un comentario.Cesar J.
there was a little confusion at checkout, but overall, above average.JAMES S.
El cliente no dejó un comentario.DENNIS D.
The uhaul was a tad bit dirty in the ground area of the driver & passenger seat, however not dirty enough to to leave a bad taste in our mouths. Overall the experience was still great!Royleisha R.
Very friendlyJohn S.
The. Whichever was filthy when I picked up. The lady working there was 20 minutes late for me to pickup.Tommy H.
The picture of the truck didn't match the truck you were actually looking for during the online check in and the key code lock didn't open well. I had to get an associate to help. Other than that good experience.Kermecia D.
El cliente no dejó un comentario.Valerie H.
The team was great. Asked a few questions as I was checking out and uncovered that the equipment I reserved would not have worked well for my use case. Made my move so much easier.Nic C.
It was excellent. Keep itThomas L.
The lady at the front desk was very nice and personable.CASEY Q.
When I got to the location, they had a sign on the door saying to be back at 1:45 they didn't get back till after two. Also, when I brought the truck back. They said I had less fuel in it than It did. And they charged my card for those charges. I did talk to customer service and get it resolved. But it should never of happened!BRION C.
El cliente no dejó un comentario.Matthew H.
Our original pick up location at 43 Dallas Nebo Rd. was terrible. The truck was not as advertised and the manager was inflexible. We called U-Haul and got this new location and he was great.BRANDON D.
Would nor recommend it. When I returned vehicle i was charged miles I estimated, which was more than the actual.MIGUEL R.
Cargo Bed was not even broom swept, house dirty, oily substance // bed extremely slippery, passenger door would not open from outside, Drivers seat would not adjust forward, ASHES in ass tray,greg B.
El cliente no dejó un comentario.David S.
Clean the uhaul trucks.The truck smelled of stale cigarettes and some other odor. The employee wanted to talk about religion and her opinion on what's going on in the world which made me feel very uncomfortable .inga W.
El cliente no dejó un comentario.Linda D.
It was great the way it was..... Thanks!Mark A.
Nothing to improve for next customer. Great experience. I think the gentleman's name was Rick. He helped decide which size trailer was best and hooked it up for me. Place was busy and observing social distancing. Even though I had to wait to go in, he was courteous to acknowledge that he would be with me soon.Teresa V.
Customer service was terrible. I called earlier that day before I had to return the vehicle and told them I was going to be returning it that day, then the lady called and was EXTREMELY rude bc I was 2 hours late and told me she was going to file a police report if I didn't bring it back in 2 hours, even though j talked to them that morning letting them know. She said I needed to do the right thing because someone had rented it before I did and I got it first. She made me feel like it was my fault that I got the vehicle before someone else. I will never use them again!!!!!!!!!!!!!!!!!!! Added extra stress to my life.Brittany S.
El cliente no dejó un comentario.Larita B.
Staff were very friendly and helpful. It was nice to see all the health precautions being followed.Michael G.
El cliente no dejó un comentario.Carl S.
El cliente no dejó un comentario.Johnathan W.
El cliente no dejó un comentario.CALVIN H.
First time renting using the mobile phone pick up option, it was easy to use no hassle's or problems. Would definitely recommend to others to use the mobile pick up and drop off option.Robert T.
El cliente no dejó un comentario.Constance H.
I was quoted by the call center a rate 97$ for the the tow dolly with a 15' truck. When I arrived at my reserved time to pick up the tow dolly and truck, this location stated the price for the tow dolly was 475$. I explained this was not the correct quoted price and the location only deferred to the computer and said I would have to pay that full amount up front to pick up my reserved items. As with most of your customers I was on a tight schedule with no choice but to pay the incorrect amount. I found out later that 97$ was the correct price for a tow dolly rented as a combo with a truck and that a uhaul employee/contractor should know this as basic information. This location made no attempt to correct the mistake which tells me they knowingly took 378$ out of my pocket. The locations only advice was to file a claim for that amount after the items were returned.Jodie M.
The air-conditioning in the truck did not work.Gardner C.
The staff was greatDonnie L.
El cliente no dejó un comentario.Kenneth A.
Pick up was quick and easy. Very friendly staffNicole Q.
Final invoice way over pricedJosue C.
El cliente no dejó un comentario.KEKE C.
Mary was extremely helpful and friendly. My experience was Fantastic.Nicole Q.
Nothing. Oh, the correct picture of equipment would be all I could suggest. My rental truck did not match the photograph on the app, it's extremely minor but it's something.Kayla M.
Everything was great.Angela M H.
The store I reserved my truck did not have my truck and they sent me to another store. That truck had ants all in it. I spent my time driving and keeping ants off of me.Scott M.
El cliente no dejó un comentario.Charles B.
On Saturday 8/22/2020, the female customer service representative told me to wait outside because only one person was allowed in the building. While I was waiting outside the building, two more customers were allowed to go inside the building to wait. I felt discriminated against because of my race. To make sure the next customer does not feel discriminated against, please be sure to ask ALL guests to wait outside until the customer service representative is available.Donald R.
Mary Ann and Rick were professional, congenial and very accommodating. I will return to them for my future rental needs.Phillip W.
El cliente no dejó un comentario.David M.
The person who helped me was Rick, I believe. He was super helpful and made the pickup quick and easy.Chris J.
Both employees of Compass that I dealt with were great!James J.
The clerk I worked with (Mary-Ann?) was extremely helpful! No special recommendations, as service was great!Howard L.
El cliente no dejó un comentario.Paul M.
Additional help onsite would be great. It would help with expediting the process.Craig S.
El cliente no dejó un comentario.Sandra B.
El cliente no dejó un comentario.KEKE C.
The staff was very friendly and helpful. They worked with me when a move did not go as planned. I will use them for my every truck rental need!Ronda R.
Nothing- Rick amf Mary Ann at the West Marietta GA location are friendly and efficient; wonderful customer serviceKevin P.
El cliente no dejó un comentario.Lorna M.
El cliente no dejó un comentario.Steven Y.
Mary Ann and Rick were efficient and truly professional. A friendly demeanor helped not just me, but others as they arrived. The equipment was clean, well taken care of, and hitched to my truck quickly. I will use them again in the near future. Col Jackson R. Dobbins, USAF, RetRandolph D.
The Windshield Wiper Blade, especially the driver's side, needs to be replaced. Mary was very friendly and she provided excellent customer service! I will be using this location again!Randy T.
Online service was great! In person service was great. All of my questions were answered. Plenty of room to move all of my furniture. After hours return truck was very easy to complete and convenient.Daniel R.
El cliente no dejó un comentario.Tony M.
El cliente no dejó un comentario.Gregory V.
El cliente no dejó un comentario.Ronald V.
El cliente no dejó un comentario.Diana M.
Rick Anderson was very professional and polite. He made the process of renting and returning the truck easy. Gracias.Maria L.
Had some computer issues so there was a short delay.Henry O.
Arrived late but location was friendly and accommodating.Andrea W.
El cliente no dejó un comentario.Chris J.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Robert C.
Long check in to pick up a reserved truck. 45 minutes seemed very inefficient. Vehicle needs new windshield wipers in a downpour. Not good.Jim D.
Vehicle was clean but the AC did not work and it was mid 80's in GA. However Rick, the customer service rep closed the experience on a good note. I would go there again.JONAS P.
Best service ever! Thank you so much. Mary Ann Ellison is the bestMichael M.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Stacey A.
Fix the computer issue. It took me over an hour to get the transaction completed. Was not the clerk's fault.Marilyn P.
No issues - great location, friendly staffGary A.
Excellent customer service and experience.David C.
El cliente no dejó un comentario.George W.
El cliente no dejó un comentario.Brandon D.
El cliente no dejó un comentario.HIAWATHA F.
El cliente no dejó un comentario.Rafael D.
El cliente no dejó un comentario.Robert D.
The online experience was mixed at best - very simple to reserve a reservation, but screwed up in every other way including the corporate contacts in reservations this morning. I did everything correctly to reserve and set up for mobile pickup prior to the location opening. Upon arrival today I had new instructions to wait for the location to open in order to pick up my vehicle. When talking to corporate reservations they said it was because the location had not left the keys in the mobile pickup box, but the Manager retrieved the keys from the mobile pick up box and said everything was set and ready to go for my pickup today. We lost 45 minutes of time waiting to pick up the vehicle. Again, the Compass Storage Manager was great - very sorry for the inconvenience and went out of his way to make sure I was OK at pick up and return; but I felt the reservations support was awful.Bill P.
El cliente no dejó un comentario.David C.
Rep over charged me the gas was not full and i brought it back on the same but she insisted it was fullEdwana B.
MaryAnn and Rick are the best !!!!Evelyn R.
nothing, very good and friendly personnel.Luis C.