The truck was struggling to shift into gear. Customer Service was extremely nice from checking in to checking out seamless. Process
Allyson F
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks gear shift was actually stripped. This may need to be checked out the truck sputtered placed in drive
Ashley KMichelle P at the desk was wonderful to work with. Friendly, knowledgeable and an excellent communicator. I would highly recommend.
B MKeep it up, super service provision.
temael mMichelle is beyond wonderful. She’s such a kind person. Always willing to help.
RUTH TThe customer service representative was awesome!
Tahnee GExcellent customer service
DOYA MI'm sorry I can't remember the name of the lady that was at the counter but she does a phenomenal job every time we need to work with her. Major kudos!
Jonathan KMichelle was super friendly and helpful. The truck worked great.
Troy SIt was great!
Susan NThe ladies from check in and check out are amazing , excellent communication skills , compassion and I say this bcuz it’s true a nice conversation goes a long way thank u , h guys made my move better❤️🙏God Bless
Delia TThis is my preferred rental location. Friendly staff and easy to get in and out of.
RICHARD MMichelle was very helpful.
DARRYL JEvery step of the rental process was extremely difficult. They canceled my reservation and the gate code they provided did not open the door to the facility so I had to wait an hour for somebody to let me in and out.
Jory LNothing. You are exceptional. Best U Haul experience I have ever had. Will definitely use them again.
GLENDA FExcellent people to work with. Truck was great.
GLENDA FWasn’t washed
Safiyya Ja great experience as always with this location..
Anthony KThey worked very well with us!! Enjoyed doing business with them!!
Melo JMichelle and Carrie are the absolute best!! Renting a moving truck from this location and these ladies was easy, simple and even fun! These two,ladies know their stuff and have excellent customer service !!
Kate HThe staff was very friendly and helpful.
Kenneth BThe lady in the front desk have excellent customer service. She is friendly and efficient. Outstanding. Thanks
David MOffice staff are always efficient. They know what I need and always have everything set up and ready for me to go. They do not waste my time. They are very professional.
William RMichelle and Kerry are the best!!!
William RStaff is always friendly and helpful. I feel as though I’m doing business with family.
William RI wouldn’t recommend Uhaul to anyone. I reserved a truck and my location was changed four times. The air conditioner didn’t work and got hung up on when trying to call customer service.
Emma BRefund money. The brakes were leaking fluid on my new driveway and they were smoking.
Trevor NSuper friendly and helpful staff. Very pleased
Stephen HNothing. The lady was really nice that worked there and I liked how much easier to get in and out of this one was than the one a mile closer. I am actually glad they moved me.
Richard MCarey was very pleasant, and extremely helpful. Thanks!
Stephen HI did a mobile check in and never received the code. I called customer service and as if the hold time wasn’t bad enough I had to call back 3 times because I was hung up on. So I had to pay movers to sit on they behind basically for almost 2 hours. Then they charge my card more than the amount on the receipt. This was the worst experience!
leshana lThe lady that helped me very nice and professional and I am very satisfied with them
RUSSELL WStop increasing rent every so often
lilian wI ordered the self Pick up using mobile device for a cargo van and 2 utility carts, when we arrived to pick up the link wasn’t working. Then I called the 800 # and the rep said she fixed the issue. We opened the lockbox to find an empty box with no key. This wasted an hour of our time as we had to wait until 9:30 for the place to open. Then we got the van and there were no carts. The website directed me to go this facility because the items needed were “in stock” and when I spoke to the rep in the office she said they didn’t have any. She was kind enough to loan me her personal cart. Unfortunately this experience was not the best and I wouldn’t use this facility again.
Michael mLOWER YOUR PRICES
Heather BI will use again!
Ryan WEmployee very helpful and was a delight to work with.
James LI was supposed to have a $35 credit applied, gave the credit number to them, was assured it was going to be put on there but it wasn't. The 2 people working there didn't have a clue to what they were doing.
Brendan SThe lady was so nice
KENNETH KI’ve used this location multiple times for Uhauls and I have always had a great experience. The employees are very nice and professional and communicate very well!
Danielle SGreat staff at the Bells Ferry location. Pick up was smooth. No complaints.
CHARLES SGreat customer service and they was very accommodating. No hassle service and very nice ladies working the front that answered all my questions and was happy to help.
LLOYD LWe had to call customer service 5 times because we did not have all the necessary info to get our truck. We did not receive info to retrieve our key from the lockbox or the code to open the gate. We kept having to call to get the next step. The whole process took over 30 minutes while we had movers waiting for us at our house. I’m guessing we didn’t receive the info because our rental location changed twice, but getting the vehicle was very frustrating. Other than that, the experience was good.
Tyler MThe ladies were awesome, they made the process easy considering the stress of moving.
Ricky SVery friendly staff, in and out quickly.
Vonny BCasey at Compass was friendly and professional. She made the rental process smooth and easy. The van was new and in immaculate condition. A great experience!
Lisa RThe ladies up front are so nice and helpful. I love this location!
ALEXIS LLady that assisted me was very polite and helpful. I was by myself so she help me get the trailer hooked up and checked lights, etc. I would rate her above average in customer service.
ANGELINE ERV trailers 6x12 need a jack on the toung. It’s too heavy to lift by one person.
RICHARD B