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Hailey A
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The pick up procedure was horrible. It is not as easy as portraited. Get a connection with a telephone and going through the prompts with a poor connection, the site kept dropping. No more 24/7 pickups for me anymore.
John FThis was the most frustrating vehicle rental experience I've ever had and will never rent at this location again. I prefer to interact with customer service people on site and will only rent from a staffed location.
Paul Athe people here were super nice and helpful
Josh GLocation and personnel information is not applicable as the vehicle was dropped off after hours.
Charles BI "googled" a Uhaul near me and drove from work to pick up a Van from this location. I passed 2 other Uhauls and thought why didn't I just go there? Upon arrive the woman at the front desk was extremely nice, felt like a friend who was very helpful explaining what I should expect with billing, drop off, etc. The location actually, was perfect, it was halfway between where I needed to pick up a large TV and my house. Actually, it was only 10 min from my house, thanks google! The day went as smooth as possible and I liked how this location was in a quiet area which allowed me to pull in and pull out of the lot easily. Def going there again soon as I need a van to move items from a house. ¡Gracias!
Matthew SWoman at friend desk was very friendly and informative.
Lisa GThe women was very rude and even said she had no idea . The van was dirty and smelled like drugs when I got it ,but charged me a fee cleaning. 0/10 for this location
Megan EGood customer service.
Mark LWe had some issues with the "self-serve" option, but thankfully the office was open. The woman working was so nice and helpful.
Ryan VBetter parking options for returns, there were not many options when returning equipment to this location as they only have very limited parking available and several other uhauls trucks had been returned
Trayton RA very nice experience by a great team. Convenient was excellent. Equipment was very nice. Will use them again. Employees were very friendly and helpful.
Stephen NThere was no air conditioning. I submitted a dispute for a full refund.
Jason WEverything went well and the customer service by Austin was really good!
Jarrett TGreat experience
Tod HPerfect as it is!
Mervyn NOutstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,
Gary MHad a pleasant experience here, no recommendations.
Jamie BI received a charge for fuel when I just came from the gas station and filled up the tank. The gas pump clicked. So I know it was full. Only drove 4 miles from the gas station to return it. The gentleman working said nothing to me when I acknowledged him that I was returning a truck. I handed him the keys and he said nothing. I asked if he needed anything else from me or if we could look over the truck. He said nothing, so I left. I should not be getting charged for fuel when the tank was full.
Angela FCould not get the rental return to operate. I ended up in hold for 45 minutes. Then we got charge $59+ for a $19 rental. NOT COOL !!!
Robert MDrop box issues. Could not get key in. Bad reception in area took 1/2 hour for approval.
Nicole WNothing specifically. We used the phone app to rent and were a little confused initially. Overall things went well.
Paul SThe drivers seat needs replaced the vehicle has 82k on it and the seat is lop sided. Typical for a drivers seat because all the sliding out. Motor was strong for 82k and transmission worked well. The Uhaul decals need replaced on the box
Gregory BThe staff at Compass was friendly and provided clear instructions on picking up and returning the vehicle.
ANDREW BThe people were great. They all displayed a real sense of caring. They were all fun to talk with. The truck was top notch and very clean. Made my move very easy. There actual location is awkward to get in and out of but that is just the geography of the land, which is out of their control.
John BNice new truck, very clean, Rob at U-Haul is great.
Alan CYes, very convenient for my companies location. We always rented from U-Haul in Glenshaw PA, but this is much closer. Not much to do, service was great and vehicle ran well. Thank you...
Lynn LOur original scheduled location did not have an available truck for us. We were forced to drive another 20 minutes to the new location. While I appreciated the sincere apology from customer service , this caused a slight delay in our plans
LISA G