Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

42 reviews

422 Elfinwild Rd   Allison Park, PA 15101

(412) 453-5283

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Wed: 10 am–2 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(412) 453-5283

422 Elfinwild Rd
Allison Park, PA 15101

Services at this Location:

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Wed: 10 am–2 pm
  • Thur: Closed
  • Fri-Sat: 9:30 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Doug G 
Rating:
4.0

Location and personnel information is not applicable as the vehicle was dropped off after hours.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Krystal O 
Rating:
5.0

I "googled" a Uhaul near me and drove from work to pick up a Van from this location. I passed 2 other Uhauls and thought why didn't I just go there? Upon arrive the woman at the front desk was extremely nice, felt like a friend who was very helpful explaining what I should expect with billing, drop off, etc. The location actually, was perfect, it was halfway between where I needed to pick up a large TV and my house. Actually, it was only 10 min from my house, thanks google! The day went as smooth as possible and I liked how this location was in a quiet area which allowed me to pull in and pull out of the lot easily. Def going there again soon as I need a van to move items from a house. Thank you!

Matthew S 
Rating:
5.0

Woman at friend desk was very friendly and informative.

Lisa G 
Rating:
1.0

The women was very rude and even said she had no idea . The van was dirty and smelled like drugs when I got it ,but charged me a fee cleaning. 0/10 for this location

Megan E 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Good customer service.

Mark L 
Rating:
4.0

We had some issues with the “self-serve” option, but thankfully the office was open. The woman working was so nice and helpful.

Ryan V 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Jeff J 
Rating:
5.0

Better parking options for returns, there were not many options when returning equipment to this location as they only have very limited parking available and several other uhauls trucks had been returned

Trayton R 
Rating:
5.0

A very nice experience by a great team. Convenient was excellent. Equipment was very nice. Will use them again. Employees were very friendly and helpful.

Stephen N 
Rating:
5.0

There was no air conditioning. I submitted a dispute for a full refund.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Customer did not leave a comment.

August C 
Rating:
3.0

Customer did not leave a comment.

Robb R 
Rating:
5.0

Everything went well and the customer service by Austin was really good!

Jarrett T 
Rating:
5.0

Customer did not leave a comment.

Christine G 
Rating:
5.0

Great experience

Tod H 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Perfect as it is!

Mervyn N 
Rating:
5.0

Outstanding Service, Thank you U-Haul. I've been using U-Haul for over 49 years and never received less then excellent service,

Gary M 
Rating:
5.0

Had a pleasant experience here, no recommendations.

Jamie B 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Customer did not leave a comment.

Adriana B 
Rating:
1.0

I received a charge for fuel when I just came from the gas station and filled up the tank. The gas pump clicked. So I know it was full. Only drove 4 miles from the gas station to return it. The gentleman working said nothing to me when I acknowledged him that I was returning a truck. I handed him the keys and he said nothing. I asked if he needed anything else from me or if we could look over the truck. He said nothing, so I left. I should not be getting charged for fuel when the tank was full.

Angela F 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
3.0

Could not get the rental return to operate. I ended up in hold for 45 minutes. Then we got charge $59+ for a $19 rental. NOT COOL !!!

Robert M 
Rating:
5.0

Customer did not leave a comment.

KAREN S 
Rating:
3.0

Drop box issues. Could not get key in. Bad reception in area took 1/2 hour for approval.

Nicole W 
Rating:
4.0

Customer did not leave a comment.

Rich B 
Rating:
5.0

Nothing specifically. We used the phone app to rent and were a little confused initially. Overall things went well.

Paul S 
Rating:
5.0

The drivers seat needs replaced the vehicle has 82k on it and the seat is lop sided. Typical for a drivers seat because all the sliding out. Motor was strong for 82k and transmission worked well. The Uhaul decals need replaced on the box

Gregory B 
Rating:
5.0

The staff at Compass was friendly and provided clear instructions on picking up and returning the vehicle.

ANDREW B 
Rating:
5.0

The people were great. They all displayed a real sense of caring. They were all fun to talk with. The truck was top notch and very clean. Made my move very easy. There actual location is awkward to get in and out of but that is just the geography of the land, which is out of their control.

John B 
Rating:
5.0

Nice new truck, very clean, Rob at U-Haul is great.

Alan C 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Tracy L 
Rating:
5.0

Customer did not leave a comment.

jeffrey r 
Rating:
5.0

Yes, very convenient for my companies location. We always rented from U-Haul in Glenshaw PA, but this is much closer. Not much to do, service was great and vehicle ran well. Thank you...

Lynn L 
Rating:
5.0

Our original scheduled location did not have an available truck for us. We were forced to drive another 20 minutes to the new location. While I appreciated the sincere apology from customer service , this caused a slight delay in our plans

LISA G 
No reviews have been submitted for this location.

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