Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

24 reviews

1370 W Highland Rd   Howell, MI 48843

Office Hours

  • Mon: 10 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 10 am–6 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

1370 W Highland Rd
Howell, MI 48843

Services at this Location:

Office Hours

  • Mon: 10 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 10 am–6 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service at the location was wonderful, and the rental went smoothly except for the online check-in. You guys need to improve that considerably. The process is long. The pictures that you show of the vehicle are impossible to see clearly. After I receive the keys, I just gave up. Made sure I took very detailed video and pictures of the whole inner and outer vehicle in case there was any discrepancies. I also thought it was a bit ridiculous as I had to provide two peoples names, so U-Haul could call them to verify that I existed. And during that process I had to sit and wait for U-Haul to contact them and then get back with me so they knew I was a real person. Having my Reservation number, and some type of code, and maybe a picture of your drivers license at the max should’ve been asked on the Internet instead of trying to jump through all those hoops I will never rent again that way! Who wants to deal with that hassle? Nobody!

Kelli Dehaan 
Rating:
4.0

I accidentally closed the window on my U-Haul app before I was sure I completed the rental return. Not sure if I can add an an addendem. I hope I completed it sufficiently. If not, please contact me. Jan Belanger.

JANICE MARIE BELANGER 
Rating:
5.0

Customer did not leave a comment.

Karen Fisher 
Rating:
5.0

The truck was had a lot of mud on it.

Steven Combs 
Rating:
5.0

it was a very enjoyable experience

Nicholas Natoli 
Rating:
5.0

Customer did not leave a comment.

kathy keip 
Rating:
5.0

very courteous, made the experience painless

KATHRYN SALMON 
Rating:
5.0

Customer did not leave a comment.

Zachary Kotch 
Rating:
3.0

Way overpriced for the short amount of time I used it for! U-Haul get greedier and greedier every year!

Shane Griffiths 
Rating:
5.0

Customer did not leave a comment.

Jesse Arquette 
Rating:
5.0

Wash truck

KARENJEANETTE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Janet Jennetti 
Rating:
3.0

Customer did not leave a comment.

Kaylie Scott 
Rating:
4.0

Customer did not leave a comment.

Riley Swisher 
Rating:
5.0

Customer did not leave a comment.

Maureen Belanger 
Rating:
5.0

Cameron was very friendly and efficient.

Robert Farmer 
Rating:
5.0

Customer did not leave a comment.

Amy McLeod 
Rating:
5.0

Customer did not leave a comment.

james giachino 
Rating:
5.0

Not take a week to check in my drop off

Randy Hopps 
Rating:
5.0

I don’t know if there is anything you can do, but the lock to get the key had ice on it when we put it back when we were done. We had to use our breath to defrost it. Other than that, it was a great experience!

Nathaniel King 
Rating:
3.0

Takes to long to get the vehicle with the 24/7 self rental to many steps.

Joe Greene 
Rating:
5.0

Keep up the great service!! Thank you.

rich matticks 
Rating:
5.0

Customer did not leave a comment.

James Foram 
Rating:
5.0

I don’t know, it was great

Kurt Maxwell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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