Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

605 comentarios

1022 Nissan Dr   Smyrna, TN 37167

(615) 355-4029

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 355-4029

1022 Nissan Dr
Smyrna, TN 37167

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: 12:30 p. m. - 3:30 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Trudy J. 
Clasificación:
5.0

Everything was great! This is why I always use this location!

Douglas H. 
Clasificación:
5.0

I liked the customer service I received. This was my second rental truck in two weeks.

James M. 
Clasificación:
5.0

Location was great. The truck itslef was not. After loading the truck the battery was dead and had to wait an hour for someone to come adn fix it. By that time the movers time had expired and left so I had to unload myself. Sitll waiting to hear about compensaiton of the moving cost. Talk to several people and sent emails, with no response.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

Easy no hassle, thanks guys I had enough going on so I appreciate this process being seamless

Jodi Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant W. 
Clasificación:
2.0

Wasn't clean. Smelled of smoke and found a dip can in the cab. The a/c only half worked. There was a dolly and blanket set that was left in my way. Oh snd the guy changed my reservation drop-off location that took longer at checkout after trying to con me into dropping back off st this location instead.

Ronald L. 
Clasificación:
5.0

The truck is getting a little old, so might be time for some love. Also, the number on the uHaul website is not in fact the phone number for the faculty. Might want to update that.

Kim G. 
Clasificación:
1.0

the truck was bad could not go up hills used a lot of gas because of this, the guy at counter was rude very bad customer service

Shalba A. 
Clasificación:
5.0

Check the tires. That is my only suggestion. Otherwise, the van performed well and met my needs.

William V. 
Clasificación:
2.0

Took me 2 hours through customer service to get my rental, messed up my time frame, then front desk was rude and wanted to charge me an additional 100$ for U-Haul's mistake.

Tyler D. 
Clasificación:
2.0

Make sure the trucks are in great condition for people to travel in an make sure there is gas in it.

Judy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trikendra L. 
Clasificación:
1.0

I scheduled pick up for the smallest they had. And the lady kept telling me I needed a 15' when I didn't. I even went back the next day to confirm the schedule pick up time and day because I felt like there was some confusion. She didn't look @ my appointment at all and told me everything was good. I go for my pick up that Saturday, my order had already been canceled without anyone contacting me to let me know. While I was standing there I noticed the size truck I needed was outside I asked if I could rent the truck for a couple of hours. Luckily I could rent it, when the guy in the front office gave me my paperwork, he put a big yellow circle around the gas gage I really didn't know how much gas I was suppose to put in it. So I filled it back to where the line was when I picked it up. He charged me for 2gallons of gas because the line wasn't quiet there just a tiny, tiny mark. He said he couldn't tell so he charged me for it anyway. I will never use this uhaul company ever again unprofessional no cancellation notice reschedule me for a uhaul place 28 miles away, ripped me off for 2 gallons of gas because he wasn't sure. Yes I filled it back to the mark where it was when I picked it up. Unprofessional and rip-off never use this place again. And neither will anybody I know

Sheron T. 
Clasificación:
3.0

Explain itemized costs, help with loading equipment.

Elishia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A. 
Clasificación:
4.0

Keep up the great work….U-Haul these people outdid their selves…Awesomeness!!!!!!!

Collins H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tongsheng Z. 
Clasificación:
3.0

The location was awesome and actually helped with some of the problems with U-Haul themselves. The app sucks. The pickup process is flawed beyond reason.

Robert D. 
Clasificación:
5.0

Great staff. Awesome service.

emmitt T. 
Clasificación:
5.0

Nada

Kevin M. 
Clasificación:
5.0

Self check in is it user friendly and I was unable to return the truck via Uhaul website. Truck did not run well.

Angela K. 
Clasificación:
1.0

The employee that was working in Smyrna Tennessee was extremely rude rude not at all all helpful. Told me one thing and did another. Very disappointing I have rented trailers from this location location Mini many times I will no longer be doing that you can guarantee that not that this will put a damage or a damper on the income of u-haul

Mason A. 
Clasificación:
5.0

No suggestions

Benjamin F. 
Clasificación:
3.0

I dropped aff the truck after hours. I put key in lockbox. I thought turning the truck in early would be good. However when I got receipt for the extra miles they also charged me 20 bucks for an after hours drop off. Nobody told me here would be a charge. All I did was parked the vehicle and dropped the key in box and was charged 20 bucks the next day. I am not happy about the charge. If I had been told thus upfront I would hv just turned. In the next day

JAMES R. 
Clasificación:
1.0

Make sure people are aware of the 25 dollar cleaning fee yall are charging at drop off.the truck was not clean when i picked it up so the last person got charged the 25 dollar cleaning fee and the truck was not cleaned.easy 25 dollar scam

Jarod T. 
Clasificación:
5.0

The lady that helped me was beyond helpful both times that I went !!!

Saira A. 
Clasificación:
5.0

I really don't have any complaints. I did everything with I did everything with my phone. I felt that website easy to navigate to check myself in and check myself out.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JILLINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

brook G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy S. 
Clasificación:
5.0

Nada

Arlene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
3.0

The location messed up on my drop off location and then turned around and charge me an extra $200 overall experience for me is thumbs down

Nicole K. 
Clasificación:
2.0

Quit nickel and dimeing people. Put the dolly in the truck they paid for. Get rid of the 5/16 1/8 on the gas gauge make it 1/4-1/2-3/4 or full when you return it.

Mike L. 
Clasificación:
5.0

Great experience and the service was extremely exceptional. 5 Stars!!!

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome T. 
Clasificación:
1.0

Clean the uhaul better, there was dog hair and dust all in it and have a better attitude when dealing with customers. The guy who originally helped me was rude and seemed to want to rush me. He also tried to rush me when I just asked a simple question after drop off. Very dismissive and snobby. When I told him I needed the van for more than a few days it's like he took it personal like I was asking to borrow his personal car. It's not that serious, be professional.

Colleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
2.0

Be a bit more accurate and honest on charges. dont double the gas cost and expect a good review.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson C. 
Clasificación:
3.0

don't use the app it doesn't work just talk to a real person

JEFFERY P. 
Clasificación:
1.0

This was the worst experience I've ever had with U-Haul. The truck was supposed to be staged for remote pick up at 9 a.m. It was not. The location did not open until noon, I needed the truck at 9 a.m. Once I was able to get to the truck, the location did not have an appliance dolly that I reserved several days before, at the same time I reserved the truck. I was issued a VIP certificate for $50 for my troubles but it was not applied to my final bill. I will be calling directly.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDELVON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
3.0

The staff was friendly and straight forward and the equipment was in good condition. Only grievance that could be improved on was availability of desired equipment. I was offered a 26' truck when I only needed a 10. I was able to get the 20' but it was way too long an maneuvering the equipment through sharp parking lots and other areas proved to be challenging.

Zachary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Location was great, but the U-Haul app is very frustrating. It took several attempts of uploading images at pickup, and it would never upload images at drop off

JOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
3.0

Rented a van. Service was quick and great, BUT the guy there has no personality and comes across as extremely rude. So don't know if I would go back!

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMARKLIN T. 
Clasificación:
5.0

I just needed to wipe the front cab from prior spill. The people were very helpful and pleasant.

Judy T. 
Clasificación:
4.0

Limpio

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
4.0

Easy check in and check out. Loved the truck!

Jonathan W. 
Clasificación:
5.0

Na great customer service

Latrecia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
1.0

Have the items i ordered or warn me beforehand if you don't so I can make other arrangements.

James B. 
Clasificación:
5.0

Great job, thank you

MOHSEN N. 
Clasificación:
5.0

Derrick is great! Helped us out when we brought the truck back, past the due time. I would recommend getting your Uhaul here hands down!

Andria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela O. 
Clasificación:
5.0

Every things is good in this location

Dhia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margaret K. 
Clasificación:
5.0

Have used this location several times. Great employees and service.

Pam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atef N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maurice B. 
Clasificación:
5.0

Good friendly service

Kevin C. 
Clasificación:
4.0

I did the early pickup app. Got to the self photo and it would never go to that screen. I moved to another location in the back of the lot (closer to the trucks) and tried again...something stopped at the page where you click to take the photo. Luckily the onsite workers came in early. I got the truck an hour after my scheduled time.

Michel P. 
Clasificación:
3.0

Self pick up isn't convenience. Asked employment verification, passport, lease agreement for 2nd document verification? Self return after hours is great. Truck steer anti slippery material worn out. Sun shade felt apart.

Wirawati W. 
Clasificación:
1.0

The guy lied and said I rented the truck in Murfreesboro and he didn'thave a truck available. Then when I pulled up my emailed, he actually had one. His attitude was terrible.

Frankie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eleazar L. 
Clasificación:
3.0

The only issue we had was that somehow I was not in the system to log in. I had to call and was on hold for over 30 min for her to do something that allowed me to use the app to get in. Bc of this it showed I was late picking up. That was a little stressful, but other than that it was fine.

Alicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C. 
Clasificación:
3.0

Electronic pick up is cumbersome and not user friendly. Cargo van with filthy.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier Gildardo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malang F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tkeyah C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin L. 
Clasificación:
5.0

Loprise and more times

Vishnubhai P. 
No se han enviado comentarios para esta ubicación.

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