Comentarios de los clientes para Compass Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Compass Self Storage

Clasificación general:

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CARLOS E.
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El cliente no dejó un comentario.

Gary A.
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El cliente no dejó un comentario.

Gary A.
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El cliente no dejó un comentario.

Jamie K.
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I have never had a bad experience with any uhaul company, but this was by far my best experience. The woman at the counter was engaging, funny, professional, and just a pleasure to deal with. Very COVID conscientious as well. Highly recommend!

arthur B.
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TOP SCALE ESTABLISHMENT NOT A DINGY SHODY OPERATION LIKE THE ONE THAT DUMPED THIS TRUCK ON ME

GISELA E.
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Excellent customer service

Jason D.
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Service was amazing from start to finish. Makes me want to back and rent a truck even when I have nothing to move. Highly recommend THIS location (Compass Self Storage) for anyone in the Spring Hill area.

bob T.
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El cliente no dejó un comentario.

don M.
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Very welcoming customer service If I ever need a uhaul again, I will certainly go back!

deborah B.
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El cliente no dejó un comentario.

Dustin R.
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El cliente no dejó un comentario.

Susan O.
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El cliente no dejó un comentario.

Anthony S.
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El cliente no dejó un comentario.

Karen M.
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This is the first time that Mobile PickUp & DropOff worked for me. Thanks for fixing whatever issues were happening.

Kenneth R.
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Staff was efficient and helpful she was one bright spot in a day moving in nearly 100 degree weather

Judith C.
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Have customer service to return your call wen you had a issue with the last truck I rented which had small holes on the top of the truck and my clothes which were damaged for a grand total of close to 3,000 dollars were ruined. The store and storage was good . But your customer service call center unprofessional manner in which my past experience was handled left me pist off.

Marie B.
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It was very customer friendly

JEFFREY T.
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El cliente no dejó un comentario.

Shawn N.
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staff at self storage very friendly

Jennifer B.
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Rental process was painless. Staff were incredible! Pleasant and efficient. Rental fees were reasonable and equipment in tip top shape. I rented a 10 ft cargo van and it was easy to handle. I would not hesitate to send my friends here.

ALAN K.
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El cliente no dejó un comentario.

Charles F.
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El cliente no dejó un comentario.

Debora O.
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El cliente no dejó un comentario.

Kevin E.
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This was not the original place I tried to rent a uhaul from But the original spot sent my order to this spot which was a lot farther away. But I figured maybe this was the only place that had a 26' truck. I picked the 24-7 pickup but then was told they didn't open until 9 so I couldn't pick up the truck until 9:30. Why have a 24-7 option? Then when I got there none of the equipment was in the truck. Further more to end the ordeal I got billed for three day rental when I only had it for two days had to talk to a couple people to get them to understand from Saturday morning to Sunday night is not three days. I got charged for not putting enough fuel into the truck when I only missed the mark by a 1/16. This turned a 216 dollar rental into 350.00 that now I can't have that money back for 3-5 days. Overall very unsatisfied with uhaul.

Gerald M.
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Tracey (mgr) was easy to do business with.

Jessica S.
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Nothing! The ladies at this location were wonderful!! I really appreciate all the help they offered. You need more employees like them!!

Alexander S.
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Super friendly and very professional and helpful wish more places were like this.

Virgilio G.
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El cliente no dejó un comentario.

Virgilio G.
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El cliente no dejó un comentario.

ANDREW W.
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Well the fact that the employee never checked the dolly in the back of the truck to make sure it was secured before I left with the truck, then of course decided to charge me the $7 and still never received a refund. Must be how u haul makes more money.

kathy W.
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El cliente no dejó un comentario.

Matthew H.
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El cliente no dejó un comentario.

Rebecca R.
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El cliente no dejó un comentario.

Melba N.
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El cliente no dejó un comentario.

George W.
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I wasn't very happy or impressed with the way the employees treated my husband and I yesterday. The 2 women never walked around the Uhaul truck before and after we returned it. Not very professional at all.

Chris F.
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Inconvenience scheduling I had to bring the truck back a couple of times to accommodate another customers rental I really needed to keep the truck and not have to go to the office in return that one for another truck that was available it really was an annoyance and very inconveniencing. I probably will try renting elsewhere if ever I need to rent a truck.

Paul M.
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Windshield was disgusting. No moving mats in truck and was charged for them. No tie downs. The truck was returned same evening using drop box and was called twice the next day from service person asking when we were returning truck!! No one checked drop box!!

Danny B.
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Customer service was excellent. She was very pleasant.

Gladys S.
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Very good condition storage business. Well management. Sussy and Tracey, helpful and knowledgeable making us feel confident about keeping everything as they offered such as temperature, cleanliness and follow up. Recommen this storage business. Thankful

Trent H.
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El cliente no dejó un comentario.

LYNISELLE A.
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El cliente no dejó un comentario.

James W.
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Improve your online system. This location does not have all the features despite your website promising them.

Racheal G.
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Very helpful staff and great storage options too.

Kevin S.
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El cliente no dejó un comentario.

Linda W.
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El cliente no dejó un comentario.

art M.
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have the software that is used to photo the front and back of the ID item more user friendly

Ernest L.
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El cliente no dejó un comentario.

Renaldo K.
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Keep the good work.

Amanda C.
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El cliente no dejó un comentario.

Kevin T.
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El cliente no dejó un comentario.

daniela L.
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El cliente no dejó un comentario.

thomas R.
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very well maintained, great people work there

sharon T.
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El cliente no dejó un comentario.

Richard F.
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Fabulous staff.

Mario G.
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El cliente no dejó un comentario.

Walter K.
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Outstanding service, they were concerned in every which was, and showed the truck, which I found to one of the most cleanest trucks, I've ever rented, and believe you me, I've rented dozens of them... the truc performed perfectly, drove smooth, did not pull, bounce, etc. I was impressed.......

victor B.
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El cliente no dejó un comentario.

DENISE D.
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El cliente no dejó un comentario.

Rick N.
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was told to bring back with little over half tank of fuel which I did. then get invoice and was charged for 2.3 gal of fuel at $4.25/gal which is almost twice what pump price was. will never use uhaul again if this is how they treat repeat customers.

Deborah P.
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El cliente no dejó un comentario.

josie R.
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El cliente no dejó un comentario.

stephanie G.
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El cliente no dejó un comentario.

david W.
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El cliente no dejó un comentario.

harry H.
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Tracy was a fantastic and enjoyable to be around . Almost didn't wanna leave . Tracy made everything so easy for me and my family . Tracy was very informative about the products they offer and the pricing was competitive from other agents . I would not hesitate to rent a storage unit or rent another U-Haul product from that location. Thank you Tracy . Happy Easter weekend .

Barton S.
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Customer service was great. Wasn't totally prepared for the $0.99/mi rate, but probably didn't ask enough questions when booking. Doubled the overall cost on a short, 25 mi round trip. Perhaps this could be pointed out better, upfront, to avoid the surprise. Otherwise, a very good experience. Tracy, customer rep, is a hoot!

Dominick C.
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They got it done, even when the road construction cut off their internet access...A+

Jimmy L.
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El cliente no dejó un comentario.

Michelle A.
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El cliente no dejó un comentario.

Marjorie M.
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Love this place. The Manager is AWESOME!!!!!!!!!!!!!!!!The emploeyees who work with her are the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rebecca C.
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El cliente no dejó un comentario.

Robert B.
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The women at the front desk was outstanding. Extremely helpful!!

DAVID S.
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El cliente no dejó un comentario.

KENNETH R.
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El cliente no dejó un comentario.

KIMBERLY F.
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El cliente no dejó un comentario.

diana P.
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Was close when left the truck.

richelle T.
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Susan was amazing from the very beginning. Polite and good to all the customers in there. Two people came in behind us and she assured there needs were addressed along with ours.

Misha B.
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Great service! Reserved the u-haul only 30 minutes prior to pick-up and they had it ready! The truck was clean- and free of any damage! Drop off was easy and billing was simplistic- highly recommend for any u-haul needs in Spring Hill!!

TARA K.
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El cliente no dejó un comentario.

DAVID S.
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I use U-Haul often. The girls that work at compass are AWESOME !!!!!!! They made the intire process painless.

Rob R.
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Very friendly staff that immediately helped turn truck in.

Betty P.
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El cliente no dejó un comentario.

CLARE D.
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Nothing!

JAMES L.
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El cliente no dejó un comentario.

Edward C.
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El cliente no dejó un comentario.

Gary C.
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El cliente no dejó un comentario.

Pablo P.
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El cliente no dejó un comentario.

Nick D.
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LOVELY AWESOME STAFF! Felt so welcome and after a long day even chatted with me and advised on a good lunch spot and for someone who doesn't eat fast food and most certainly not McDonald's.. It was an AWESOME experience!!

pedro C.
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El cliente no dejó un comentario.

Joseph J.
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El cliente no dejó un comentario.

Kelly R.
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The lady that we dealt with was AWESOME! She had a great personality and even joked with my 5yr old son (which made him feel important and recognized). I would definitely recommend them to a friend or family member.

Charles M.
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Have boxes and hand trucks for the customers. I was told I had to go to another dealer for boxes, and a hand truck.

FRANCISCO M.
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Excellent service from the staff and the truck was fantastic.

PAT S.
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what an awesome experience. The staff was super-friendly and informative, the service was fast, and the process painless. I will totally use this service again.

patricia B.
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El cliente no dejó un comentario.

ARCHIE P.
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Great experience! Tracy was wonderful!

CHRISTINE M.
Clasificación:

I owed a balance to you ppl and I TRIED TO PAY IT WITH ANOTHER CARD AND THE LADY THAT ANSWERED THE PHONE TOLD ME THAT THE ACCOUNT WAS CLOSED OUT SO I HAD TO CALL ANOTHER NUMBER TO PAY THE BALANCE. I CALLED THAT NUMBER AND THE LADY THAT ANSWERED SAID NO, THATS THEY WERE NOT THE PEOPLE I WOULD PAY THE BALNCE TO!!!! THEN I GET AN EMAIL SAYING I HAD SEVEN DAYS TO PAY IT YOU YOU SON OF A B****ES WENT INTO MY ACCOUNT THAT I USE MONEY TO FEED MY CHILD AS AN ONLY MOTHER I AM IRRATE!!!!! HOW DARE NO ONE KNOW WHAT THE HELL THEY ARE DOING . I DID EVERYTHING IN MY POWEER TO GET THAT DEBT RESOLVED BUT NO SEEMED TO KNOW THERE A***S FROM THE ELBOWS. SO **** YOU AND YOUR COMPANY. I HOPE YOU ****OLES CAN SLEEP AT NIGHT KNOWING THAT YOU JUST EMPTIED THE BANK ACOUNT I NEEDED TO FEED MY DAUGHTER WITH. I AM A SINGLE MOTHER AND YOU SENT ME AN EMAIL SAYING I HAD SEVEN DAYS TO RESOLVE THIS MATTER. HAD ANYONE WORKING FOR YOU KNEW WHAT THEY WERE DOING I WOULD OF HAD THAT DEBT PAID BY MY MOTHER AND I WOULD NOT BE WITH A EMPTY BANK ACCOUNT RIGHT NOW. I WILL MAKE SURE NOOOOOO ONE I KNOW USES YOUR COMPANY EVER!!!!! YOU HORRIBLE ****OLES. DO NOT ****ING CALL EMAIL ANYTHING ME. YOU PPL SUCK AND DONT KNOW WHAT THE HELL YOUR DOING, ROT IN HELL.

JOHN T.
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Truck space was limited due to equipment in the truck I did not want or use such as furniture pads and a dolly. I also was harassed by the manager over what they claimed was me being 2 gallons short on gas. I also paid for 24 hrs but only used for 5 hours, instead of getting a credit or a thanks I was bothered about 2 gallons of gas.

CHRISTOPHER N.
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El cliente no dejó un comentario.

arisa M.
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Keep up the good work.

AUDREY D.
Clasificación:

many women like myself are small and light-weighted so climbing into your van can be a challenge. My arms and legs muscles are extremely sore because of having to climb and pull down the back door. maybe an extra long strap or cord without having to get in and out by climbing. when alone, there is no lock so the doors cannot be left open with belongings exposed.

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