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Julia G
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad left mirrior, high mileage, warning lights, low tire pressure all made for a horrible trip.
PETER PPerson working was nice and helpful
COREY WFriendly customer service. Easy to deal with and convenient spot!
Greg SI was inaccurately charged for a gas refill even thought I had only driven 12 miles and added gas. The guage seems broken.
Brian Mdon't charge me $20 to rent when i book the reservation then ask for $80 when i walk to the truck. also try to clean the actual feces out of the truck before renting it to people. horrible scam of a service.
Wilson DWe rent U-Haul's from Compass Self Storage all the time, and always have a great experience. This is the only time that I can say it was not as excellent. The van we rented was the only one available at the time, and the interior smelled like someone threw up in it. It smelled like someone was chain smoking while drinking sour milk. Yinz need to invest in an ionizer!!!
Richard NStrong smell, could have been cleaner
Raaja PThe rental van was absolutely disgusting. Potent stench like a horse barn. Even with Lysol and windows down it couldn’t be overcome. Never should have been rented to a customer.
Richard HThe app was TERRIBLE. Reasons: 1. The first step in using the app was for it to recognize my location. This took 15 minutes. I reloaded the app a few times. I walked around the parking lot. It would not recognize my location. Finally, it just did. I did nothing different. 2. The authorization process then took another 10 minutes. After I had uploaded my driver's license and my photo and answered all the questions, a person evidently had to physically check that information, and that took forever. 3. The payment method was glitchy. I would fill out all of the information, yet the continue button was greyed out. The only thing that fixed this was reloading the page multiple times. But sometimes, when I reloaded the page, it lost all my information and I had to start over. 4. Ultimately it took me 30 minutes to check out the van and get the keys using the app. Whenever I have done this in store, it takes 5 to 10 mins max. I will not be using that app again. If I need to pick up a truck, I will wait till a U-Haul store is open.
Kelsey DHappy with everything, but I did order 6 pads and none were inside the truck
Debra MExperience was overall excellent. No issues.
Joseph AFast - friendly - easy. Exactly how you want a rental to go.
Geoff LEverything at this location is always excellent. This time around the only issue that wasn't really an issue, is that the drivers side tail light was out.
Richard NThe truck was filthy inside. Very beat up and no backup camera.
Kathleen DBoth employees working were very friendly. Parking lot was easy to enter No improvements needed
Gail PStaff was very polite & helpful. I recommend them highly!
BARRY RThe location was understaffed resulting in a long counter wait time.
Garry WHave to make the website more user friendly. Spent a lot of time figuring out the mobile pick up and drop off. (And I’m a young person who knows how to use a phone)
Eunice ANothing to improve, in my opinion. I had been a bit nervous about how congested the drop off location might be, as it was in Pittsburgh, but it was very easy to find and the process of dropping the U-Haul off was fast & easy..
ellen hMake sure the truck is in good shape the breaks were terrible I think I got the worst truck on the lot it was very hard to drive.
Karen BEverything was good
Karen BI used the contactless pick up and drop off and as long as you are good with a smart phone, it was super easy to use. When you show up, you open the app and uhaul tells you exactly what to do, where to pick up the key from a lock box, and which truck is yours. I added someone else as a driver and uhaul sent him an approval text and he uploaded a picture of his ID and said the process was seamless. I was really happy with it! It made my moving day stress free! I didn't have to wait in any lines or talk to anyone. It was great! I just showed up and was on the road in 5 minutes! If you plan on using this method, go in and "check in" the day before so its quicker when you pick up. The only issue I had was that when I picked up the truck, it was legitimately on empty; no gas at all. Luckily there was a gas station right next door that we were able to pop over to and fill up the tank. I was only taking it about 15 miles, but I filled it up a little more than that so that the next person wasn't in a bind like I was when I picked up the truck. I'm not going to donate a tank of gas to a big company. I also was surprised that the truck was dirty inside. It looked like everyone takes out all their trash etc, but nobody has actually vacuumed it out in over a year. cupholders were sticky, there was dirt and dust everywhere, and the cab smelled like smoke and sweat. I mean, it was drivable and there was no actual trash in the cab, but it was not clean by any means.
Matthew RI chose to do check in and check out through the app, however, I did check in in the office which was more convenient and the lady was very nice. The office is called "U-Haul Neighborhood Dealer" or "compass self storage" on 6921 Fifth Ave, Pittsburgh, PA 15208. When I returned the uhaul on the next day, the office was close at 3.30pm. According to the office hours on the front door, the office closes at 6pm. I am saying this because I had problem to return the U-haul through the app and I would have been helpful to solve questions in the office or even the whole process. Luckily, I arrived in advance and the person on the phone from U-haul helped me and confirm the returned process was made.
Francisca EThe website and app were down while I was trying to pick up my truck. I understand technical difficulties, but for a company that strives to make moving easier, the hour wait to even talk to a representative (who was actually very helpful) was mentally exhausting. I also ordered a dolly but was not given the equipment, so that made moving even more strenuous. When I talked to the person at the desk however, she was kind very helpful. I suggest revamping the website, so there’s no bugs.
Miranda KComplete lack of customer service and add on charges weeks later … don’t recommend go down the road I wish I did
Sean BNothing against this location. Uhaul pick up process without anybody there needs t9 be clearer. This was far too difficult
Emily BHave windshield scrapers in the truck (although some customers will take them).
Bernard SRead and make sure customers knows the contract information time etc. No discrepancy. Even if the customers read information on own.
Joycette TIt was an easy check in and drive out experience. It went very well.
Paul DThe door to the back was off track and made it hard open.
Sheila LInclude a lock with the truck.
Shamir HUhaul stuff in that facility was not professional and rude.
Md MTammy is such a great help. Trucks are very clean and smelling good.
robert cBetter Use of technology... Instead of constant reference to U-Haul.com during troubleshooting (line of questioning). Discrepancy with gas tank ( return). Lacked attitude to correct issue knowing I had pics, (dropbox key episode) because csr gone before 6pm. Closing time ( sick). No assistance, 1employee working big place, Compass self storage.
Leslie HThe truck smelled and thr drivers side seat belt is broken.
Jonathan EI didn’t enter the premises. I just dropped the key through the door slot.
Benot BAwesome service
Herman SKeep doing what you’re doing!
Alex HTammy was so friendly and helped me after I had troubles with UHaul app. My only concern was the mirror on the truck was held in place with tape causing the mirror to move while driving. Since our trip was local it wasn’t too troublesome however it could cause a safety risk.
John RVery unprofessional, Kelly and Tammy.
jessica rGreat staff
James LCustomer service when checking in/out was less than satisfactory. Staff was short and visibly annoyed when customer asked for assistance saying she was “in the middle of something” and made the face-to-face experience less than enjoyable during both pick up and drop off. U-Haul itself was in good condition. Online rental process was simple and easy.
Kayla ATammy was awesome and I forget her colleague’s name. They had trucks in stock and were super helpful with the whole process. This location came through in a pinch for me and it was a great resource!
kaila rTammi in the office was very helpful and friendly
Lee WMy truck DC2002L had a loose drivers side mirror. While driving along the interstate and backroads, my mirror had adjusted itself away from the cab. This was very inconvienent and unsafe as i not only lost sight of my blindspot, but also the entire lane next to me and part of the other lane. No power windows also made it a hassle to reach out and adjust the mirror back. The mirror needs tightened or replaced to allow it to stay put
Corey MI think you did a great job!
Jackson KFantastic save! Error was made with another Uhaul and when we got to pick up our daughter claimed none available … went to 5th st and was a savior for us as she took the extra time to hook us up and get us a truck. Thank You!
David MWhile I forgot to mention this to the renting agent, two warning signs flashed on the van's screen. 1. Low oil message, 2. Some sort of suspension system warning. Regards,
Francis Si have yet to get my refund!!!!! I was charged three times one time before the truck was even returned they have a new women that works there very very over weight, that looks unclean and has a common unprofessional voice and attitude, very common! she charge the card without permission or letting me know what the charge was! Very disappointed at this haul after years of good service!
jane fGreat customer service
Frank B