Comentarios del cliente para Compass Self Storage of Kennesaw

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Compass Self Storage of Kennesaw

Grado total:

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Joshua G. en

Grado:

Customer Service was extremely helpful and positive and great to work with !!! The weren't any serious problems with the truck, but the blind thing on drivers side was broke and missing.

Nadine M. en

Grado:

El cliente no dejó un comentario.

Trevor H. en

Grado:

Donald and Maryann are awesome

Sam H. en

Grado:

El cliente no dejó un comentario.

Igor S. en

Grado:

El cliente no dejó un comentario.

Gary W and Linda K. en

Grado:

Great people. They allowed me to park loaded truck in their secure area for two days prior to move into an apartment.

Scott S. en

Grado:

I believe this location turns many trucks and therefore the cab and bed of truck were somewhat dirty. Not horrible just not as clean as probably should have been. Staff is very friendly and accommodating though. They look out for the customer.

JAIRUS D. en

Grado:

Create a better space for after hours drop off. There's no room to drop off after hours without blocking the gate, but if you aren't going to be there, than either don't allow after hours drop offs, or help customers find a better place to drop off.

brenda h. en

Grado:

I was going to be late returning the truck by a couple of hours and could not get anyone on the phone to let them know. they were closed by 3pm and I got there at 3:15

Michael M. en

Grado:

El cliente no dejó un comentario.

Shahab M. en

Grado:

The pick up via phone method took forever. It just sat at awaiting approval for 15 minutes. The return was horrendous as there wasn’t any space to drop it off and then once I got inside the lot was stuck inside for at least 10 minutes until someone opened the gate.

Mckenna leigh H. en

Grado:

The front desk ladies were great!! Helped me with everything and answered all my questions!

Warren M. en

Grado:

Quick and efficient drop off.

Tim P. en

Grado:

The staff was very helpful and friendly.

bruce p. en

Grado:

We had to go to a new location to pick up our truck. We received a call the day before indicating that the truck could not be picked up where we had rented it and had to go to another location that was much less convenient and caused us to have to get the truck and leave later than we had planned. The new location, though, was very accommodating and helped eased the tight issue we were put into.

Christian C. en

Grado:

Excellent customer service. The truck was clean and in perfect running condition. Cold AC. Highly recommend for all your moving needs!

Alexandra C. en

Grado:

My reservation time was confirmed on the phone but saved incorrectly in the system so the attendant wasn't available which delayed my pick up. She was a very nice lady :)

phyllis d. en

Grado:

El cliente no dejó un comentario.

CHARLOTTE J. en

Grado:

El cliente no dejó un comentario.

walter s. en

Grado:

Absolutely nothing.

Thomas K. en

Grado:

There were only 2 parking spaces near the office. The re,aiming parking spaces and trucks were scattered throughout the complex.

Stefan B. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

Deidra D. en

Grado:

To be available when calling during open hours instead of answering service who couldn't answer questions.

Muthukumar P. en

Grado:

El cliente no dejó un comentario.

Dontae J. en

Grado:

El cliente no dejó un comentario.

Nakia B. en

Grado:

El cliente no dejó un comentario.

Nathaniel L. en

Grado:

Excellent customer service. Staff very friendly and helpful.

David B. en

Grado:

Donald was very nice and accommodating. The location was the closest to where I needed to load the trailer. He allowed me gate access to pick up on my schedule. The trailer was dirty and needed a large amount of dirt swept out and only had light functional on one side.

TAMRA L. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

There was a miss reading on the amount of fuel that was in the truck but after attendant looked it over an adjustment was made to my paperwork but NOT to the contract fuel was lower then reported on contract.

Peerawat S. en

Grado:

El cliente no dejó un comentario.

Taylor S. en

Grado:

Smile

Erick C. en

Grado:

Everything was great! No suggestions for improvement

Jack T. en

Grado:

El cliente no dejó un comentario.

Jessica C. en

Grado:

El cliente no dejó un comentario.

Dawn M. en

Grado:

Customer service was top notch. Can't say enough about the service I was provided.

David R. en

Grado:

El cliente no dejó un comentario.

Demetrius J. en

Grado:

El cliente no dejó un comentario.

Jonie L. en

Grado:

El cliente no dejó un comentario.

Melissa L. en

Grado:

El cliente no dejó un comentario.

Charles N. en

Grado:

Short staffing. Difficult to reach by phone. But they were helpful to me.

duane m. en

Grado:

Great customer service !

William D. en

Grado:

El cliente no dejó un comentario.

Melissa C. en

Grado:

EVERYTHING WAS PERFECT

Ed K. en

Grado:

I can not think of anything your employees could have done to make the experience any better. They were very friendly, and the service was excellent.

Eugene R. en

Grado:

Based upon my rental of a 10' truck and a car dolly it required extra time to drive the truck to pickup the car dolly and hook it up myself. The front desk person just generated the paperwork and I was left on my own to put "things together". The driver's door of the truck had issues closing properly.

Sade S. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

El cliente no dejó un comentario.

DEBORA S. en

Grado:

At this location “NOTHING “ Donald Housholder is an exceptional person. He was so friendly, professional and very helpful person. I will use this location for all my Uhaul and storage needs. Great Job Donald ??

Brianna P. en

Grado:

When we went to drop of the trailer the lady rushed us to the spot to drop off the trailer however she didnt want it where we placed it so she asked us to put us in a difficult place and walked away. She didnt even stay to help.guide us. She was very rude.

FRANK W. en

Grado:

El cliente no dejó un comentario.

Bonnie B. en

Grado:

No change stay kind and thoughtful of other customers As You Are

Derek B. en

Grado:

My experience was great! The whole team was awesome and made the whole process smooth and simple.

John G. en

Grado:

I'm very thankful they were here and open on a Sunday! I will come here again.

Olivia T. en

Grado:

El cliente no dejó un comentario.

jasman m. en

Grado:

Manger we extremely rude threatens to call police when they failed to take the funds out of my account for the rental and report the truck stolen I quickly gave them the information requested but they dropped the ball and was quick to push the blame while in the middle of packing and moving it was extremely upset

James H. en

Grado:

El cliente no dejó un comentario.

Greg H. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

I have never had such rapid service. All good!

dianne g. en

Grado:

El cliente no dejó un comentario.

Debbie D. en

Grado:

El cliente no dejó un comentario.

Laura G. en

Grado:

Nothing... I have used U-haul off and on for 20yrs. This experience was above all expectations. The staff was the friendliest and most personable I have experienced I all my 20yrs of using U-haul. Not only would I recommend this particular facility, it is the only one I will ever deal with again. Kiddos to the staff.

Fabrice B. en

Grado:

:)

Karla M. en

Grado:

Everything was great! Would definitely recommend

James P. en

Grado:

El cliente no dejó un comentario.

Millard C N. en

Grado:

The staff at this facility is top notch. We had several issues that we encountered and they helped us fix our errors. Your company is very fortunate to have such dedicated and enthusiastic employees. I would recommend this facility to anyone.

David L. en

Grado:

El cliente no dejó un comentario.

BRIAN H. en

Grado:

I was charged a missing item fee and rental fee for a hand truck which I never picked up. Attempts to reach the location to have this resolved have gone unanswered.

John Q. en

Grado:

We had reserved the truck & was told at one location found out UHAUL screwed up AGAIN

Mark G. en

Grado:

Fire the general manager at the highway 92 facility

Fabrice B. en

Grado:

Great people :)

John V. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

Everything was great and the person I dealt with was great. I drove 34 miles and when I filled up the tank it took $22.34. The truck was on a hill when I picked it up, so it looked full, maybe not. $65 for the smallest truck and only 3 hours..... I will check other places next time but that’s not this locations fault.

Vicki H. en

Grado:

El cliente no dejó un comentario.

Jimoh A. en

Grado:

Need to be more prise in the fuel gauge

Jay C. en

Grado:

El cliente no dejó un comentario.

brent b. en

Grado:

It appears that Uhaul Corp has changed the way they are scheduling the fleet and the change is not well received in the field. I had to go to 2 locations for my trailer, during the transition to the 2nd location, I was rescheduled to a 3rd. If I had not been able to pick up at the 2nd location, I would not have been a happy Uhaul customer.

AARON H. en

Grado:

El cliente no dejó un comentario.

Pedro C. en

Grado:

El cliente no dejó un comentario.

sharfudeen s. en

Grado:

Paid for a handtruck that wasn't in the truck at the time of pick up (facility was closed). I had to travel over 12 miles to finally rent a handtruck from another facility the next day , which delayed the move by 1 day. I sent an email requesting some type of compensation and did not receive a response. Since I was charged extra mileage looking for a handtruck , I thought they'd understand. Apparently not

Luciene L. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

First place that I contacted was unhelpful and would not even answer phone. The Frey location was fantastic. Very helpful and friendly. A+

Heather P. en

Grado:

El cliente no dejó un comentario.

Billy K. en

Grado:

Every thing was great

Al S. en

Grado:

El cliente no dejó un comentario.

Markeya W. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

great, was able to rent a van on very short notice

William D. en

Grado:

Don’t understand the point of an appointment if I’m going to have to wait for 20 minutes for the people in front of my who walked in and the vans and trucks should be locked. Someone tried to climb into the van I was renting before I got to it.

Kevon G. en

Grado:

El cliente no dejó un comentario.

Kevon G. en

Grado:

El cliente no dejó un comentario.

Peerawat S. en

Grado:

Speed up mobile verification of validating picture and driver's license

brian c. en

Grado:

Trailer had tire leak from nail, and rear latch very difficult to close, I use these latches at my work and unsure about the issue, I have notified the drop location. The reason poor review of pickup is the access thru and especially exiting facility. Helpful staff there tho. Thanks

Sharon A. en

Grado:

El cliente no dejó un comentario.

Pamela K. en

Grado:

When I walked in another customer had rented a uhaul only to arrive and learned the truck would not be there for another two hours. I was called and asked if I could get the truck I rented back on time because someone had reserved 15 minutes after the four hours I reserved. Moves are unpredictable so I find it amazing that Uhaul would schedule one truck so close together and force such schedule conflicts amongst customers. The agent was also not the most engaging. She wanted me to just hand her the keys and wait for my receipt so she could work on closing and going to the restroom.

Whitnie D. en

Grado:

El cliente no dejó un comentario.

Cydney g. en

Grado:

Make sure there are no flat tires on autotransports before customer pickup.

Troy P. en

Grado:

El cliente no dejó un comentario.

Tania M. en

Grado:

El cliente no dejó un comentario.