El cliente no dejó un comentario.Paul T.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very convenient location for pick up and friendly service.Catty P.
El cliente no dejó un comentario.GARY DUANE K.
El cliente no dejó un comentario.Linhui S.
The option to do everything online is awful. It is way too slow compared to walk-in service. I will never use it again.Elizabeth H.
Thankfully, the UHaul was ready for pickup via mobile option.Todd D.
El cliente no dejó un comentario.Blake T.
Once the vehicle is returned through the process defined in the app, an email acknowledgment that the vehicle return has been returned instead of just displaying a message on the app would help improve overall experience.Rahul N.
El cliente no dejó un comentario.Molly B.
The mobile check in didn't work. I had to wait until the office opened to get help. This isn't really a location comment but a Uhaul comment.Erin S.
El cliente no dejó un comentario.Keith E.
El cliente no dejó un comentario.Edward A.
Give more time for the link to do inspection.Diana D.
Great staff here Very helpfulJanice P.
I was charged $76 for a $19.99 in town move with 9 miles in transportation. My husband returned the truck in less than 3 hours, his phone was dead, I tried to do the return from a different location when he got to me but it wouldn't work. So we payed almost triple.Donald L.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.David H.
I rented a storage unit at compass storage off of Hunkster in East lansing and the same place where I rented my uhaul! Bridgett was Awsome! She gave great customer service and made both very easy and actually corrected something for us as well and handled it very professionally and fast too, went out of her way with every step! She is the best!Tracy O.
El cliente no dejó un comentario.Kimberely R.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.Zack K.
I would not recommend uhaul at all to anyone ever. I had a horrific experience and the person at this location had to deal with multiple blunders from the phone calls i had with uhaul previous to pickup. She didn't do a great job, but she was also left with a bunch of garbage to manage. After multiple calls with people who had no clue and were all wrong, I finally reached someone in scheduling that was amazing named Jane. She straightened out the entire mess and opened a complaint for me. I haven't heard from anyone regarding this complaint, but I had a horrible experience.David K.
Rental experience was very good. Only issue was when returning the truck I was unable to complete the online process to check it back in. The issue was resolved quickly thoughDennis K.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Jeffery O.
They said I returned truck less with less gas than when I received it. But, I put in 13.5 gallons of gas for the 90 miles I drove and actually left it with 1/8 take more gas then when I received it. Shocked when I was charged $30 refuel charge and $34 for gas! Had to wait on hold for over an hour to get through to customer service to get this resolved!!! And, when I finally got through, rep said there was a picture of the dash showing the higher gas gauge so she refunded my money, but what a waste of my time!!Leslye D.
Provide trucks that are in working order.MARK L.
A representative was there behind the desk, but she told me to check my truck in myself. It was hard to find the location code to scan. There were so many trucks parked at the location that they were lined up along the road. It was hard to find a place to park.Elizabeth H.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.timothy G.
Was charged $1 for cleaning/damage without explanation. Not a big deal, but annoying nonetheless.Stephen P.
Friendly and quick service.Silvia R.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.BALDWIN R.
El cliente no dejó un comentario.Joshua R.
nothing. Price was fair, van was available on short notice and Cameron was very polite and helpful.Maribeth K.
Truck was dirty. The trunk/cargo area was full of dust, small little pebbles/rocks/small leaves. The front had empty wrappers stuffed in the middle compartment. Brakes were squeaky.Danny B.
El cliente no dejó un comentario.Miwa N.
El cliente no dejó un comentario.Jonathan S.
The young man at the counter was extremely nice and helpfulJeff K.
Rep was very professional, and accommodating with all requests. Genuinely cared about the customer's needs - rare refreshing in todays world.Suzanne W.
El cliente no dejó un comentario.Tina B.
Fix the damn app and website. It crashes every 15 seconds and doesn't let you successfully pick up or return a truck. That's the bare minimum.Benjamin J.
El cliente no dejó un comentario.Nancy R.
El cliente no dejó un comentario.Patrick R.
The Helping Hand Movers LLC provides us with an excellent service but I couldn't rate them in your page. Please consider a full 5 star for them.Mehdi S.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Rachelle G.
The hours on the UHaul website are incorrect for this storage facility. Was supposed to pick up U-Haul at 9 am and wasn't able to pick it up until after 10 am. U-Haul app is very glitchy and I never received a call about the time change. Wasted an hour waiting for the location to open. Associate was nice enough but U-Haul has some work to do in regards to their app, website, and call center.Todd D.
El cliente no dejó un comentario.Tristan M.
Bridgette was very nice, couteuos, friendly. We will recommend this location to everyone becuase of Bridgett's great service.kariyawasam W.
El cliente no dejó un comentario.Scott H.
The only problem I had was the website wasn't working properly when I returned the truck. However I was not charged extra because of it.Margaret B.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.Zachary H.
Have the office better staffed. The poor woman was the only employee there on a busy weekend with MSU winding down for the semester. She was lovely, but could have benefited from another hand or two.Katie M.
Check in barcodes took me to a page that did not exist, and I had to go in and talk to the office. Otherwise great customer service and easy place to find!Shaylyn S.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.NICHOLAS CHARLES M.
El cliente no dejó un comentario.Susan V.
El cliente no dejó un comentario.Jordan C.
El cliente no dejó un comentario.Angela R.
El cliente no dejó un comentario.Gideon L.
El cliente no dejó un comentario.Nathan Q.
El cliente no dejó un comentario.Barb H.
El cliente no dejó un comentario.David O.
Wow! What a good experience. The equipment was immediately available the day I called with an urgent need. The truck was clean and in good repair with smooth and easy operation. blankets and a dolly were easily available on the truck in case one forgot to bring or inquire about such things.. Best of all the service was as kind as can be. The agent, Bridgett, went wonderfully and cheerfully above and beyond in her care of us as customers. Her service, with a big smile, a kind heart, and very effective and efficient technical expertise, made what could have been a trying day into one of ease and good humor. Thank you Bridgett and thank you U-Haul.Ann R.
Excellent service quick in and outMarty W.
John, @ In Compass Self Storage and U-haul contractor, provided me with the best customer experience I've ever dealt with; he was so helpful, kind, and willing to to do what it takes to have leave the store with smile in my face, he is the bestTARIG A-M-S E.
Way to expensive!JAYCOB ROY-VAUGH S.
Extraordinario servicio al clienteTERRA TANISHA L.
Staff was great. The van got the job done.OCTAVIS LAQUAN L.
I was picking up my truck a few days after a snow storm. When I arrived none of the trucks had been cleaned off or shoveled out of the snow. I was given a key but the staff wasn't sure which truck it was so I trudged through the snow trying every door on 4 different trucks. I then had to spend the first 30 minutes of my rental cleaning a foot of snow off my truck and digging it out of the snow so it wouldn't get stuck before I could even leave the parking lot - the staff jokingly said sorry they hadn't had a chance to do it and then watched me as I cleaned it off myself. The back of the truck was filthy and spent another 30 minutes cleaning it out before I could put my own furniture in it.CLAIRE ALLISON C.
The attendant onsite didn't know how to disconnect the trailer from the hitch. She was nice and willing to help. Just didn't know how.TIMOTHY S.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.Babur K.
El cliente no dejó un comentario.SAMANTHA MICHELL M.
El cliente no dejó un comentario.Babur K.
The verification process needs improvement. It timed out multiple times while trying to go through the steps and it seems excessive to have to call contacts or have a passport, lease, etc. I already had to take a picture/scan my drivers license, put in my credit card info, and take a picture of myself. Possibly leaving it at that could make for a smoother pick up process. It also seems redundant to have no contact/mobile pickup process but then need to actually go in and talk to someone to get the key. Lastly the minimum 2day requirement for me to move from east Lansing to Detroit seemed a bit extreme. I understand wanting customers to be safe and leave time to move but requiring a 2 day rental for an hour and half drive is unnecessary.Brandon B.
Great service, the ladies in the office were very helpful and kind. GraciasJODY ANN E.
Very disappointed by the front desk person. Did not help how the online returning system works. Told me to go back to the truck and get the mileage and gas meter, which I never had done. I just drop off the key outside and left. She was just sitting on her desk and looking at her phone.JAMUNA KHATIWADA B.
El cliente no dejó un comentario.Bryan K.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.RICKY DUANE S.
El cliente no dejó un comentario.Paulo C.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Alan H.
The app sucks. I wasn't able to use it for the checkout process because my image would not upload. I was also unable to use it for the return process for the same reason. On the return I took a picture of the odometer at least 10 times before giving up and turning it in in the office.Robert D.
El cliente no dejó un comentario.Brian B.
Fix the app so it can upload photos of the odometer reading!Joshua N.
El cliente no dejó un comentario.Taylor E.
This women was extremely rude unhelpful gave me so much anxiety and made my moving day so much worse with her attitude and not being understanding of someone's situation then notes in my account that I started off being rude and I was just rude to deal with the whole time. When she is the one that started the attitude first when all I did was ask questions. Sorry for having anxiety and panics attacks ma'am but when you call someone and give them that information it's going to effect them and possibly send them into an attack be more understanding of everyone's situationMELISSA MICHAEL W.
Very flexible when I had to extend the return of the truckSydney R.
El cliente no dejó un comentario.DONALD DELON M.
Provide staff who do not rip off the customer by charging fees that are not warranted. Truck was cleaned prior to drop off, and was still charged cleaning fee. Photograph of fuel level at 1/2 upon pickup in North Branch, paperwork showed 5/8. Made sure to advise drop off point person of this.... brought truck back with a little over 1/2 tank was still charged for fuel I did not have upon pickup.craig B.