Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

146 reviews

2404 Nicholson Rd   Sewickley, PA 15143

(412) 528-1157

Office Hours

  • Mon: 10 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(412) 528-1157

2404 Nicholson Rd
Sewickley, PA 15143

Services at this Location:

Office Hours

  • Mon: 10 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 9:30 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was clean and it was easy to rent it

faith M. 
Rating:
5.0

Customer did not leave a comment.

Joanne V. 
Rating:
5.0

Customer did not leave a comment.

Alix O. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
5.0

The truck was filthy and I had to put a tarp down to protect my furniture.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

donald L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

You did a great job!

ANGELA W. 
Rating:
4.0

Rear roll up door was frozen shut. Took 30 minutes to get it open

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Earle K. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Additional hand truck and straps for inside of U-Haul truck

Laura S. 
Rating:
5.0

Kelsey was great! Very helpful!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

j C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Kelly Strathen was super helpful and friendly!!

Lela M. 
Rating:
5.0

Best U Haul drop off ever. Manager met me at the truck and let me know I was all set to go. Never even had to turn off the engine. In and out in less than a couple of minutes.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

DeAnna P. 
Rating:
4.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Ron was just fantastic. He went above and beyond his job description to accommodate my needs for the move. Great job.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Friendly on-site staff. Easy process

Chethan P. 
Rating:
5.0

GM is very nice.

Rebecca L. 
Rating:
5.0

Check in process went smoothly & they accommodated us to return the truck after hours since they were closed early for New Year's Eve.

Lou H. 
Rating:
5.0

Customer did not leave a comment.

Harshit R. 
Rating:
5.0

Service with Mark was great. He troubleshot a conflict with the utmost professionalism and we are appreciative and would use this location as n the future!

mark C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Nothing, there are three Uhaul operations I go to and each one is an amazing experience. Quick and reliably friendly staff. At one place the a/c in their neighborhood drive was broke for over a month during our hottest period this summer, that's unfortunate for the staff. I have also noticed that your computer systems are a bit spotty, recently an update that none of the staff knew about was rolled out, I think sending out emails to your staff and letting them know what changes are being made would be helpful. At the end of the day, I have never had a bad experience with a Uhaul dealer near me.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

The truck NEEDS new windshield wipers! And judging by the squeaking the breaks should be checked too.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

The manager was courteous and professional.

SHERRELLLAVELL B. 
Rating:
5.0

I have used this facility for sports car storage and now truck rental. Very helpful friendly staff onsite.

Lynn V. 
Rating:
5.0

Customer did not leave a comment.

Ravi M. 
Rating:
5.0

Customer did not leave a comment.

LYNN M. 
Rating:
3.0

check out didn't work through web even though location was turned on in the browser. Had to download app, create account with multiple text message confirmations to finally get code to box that had key. Gate code was not with the key. I don't know how they expected me to retrieve the truck without the gate code. Had to have agent on line give it to me. Should have been a ten minute process but ended being almost 30 minutes. Pads were also wet and frozen.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Roman S. 
Rating:
3.0

While I had a great experience with all the workers and they were all very kind. I was not happy with the way my reservation was completely disregarded just because someone from corporate wanted the truck. I was extremely disappointed with uhaul. I had originally RESERVED a 10 foot truck and got a call about an hour before I was supposed to get the truck saying that someone from corporate basically disregarded the fact that I had a RESERVATION for the truck and took it upon themselves to take it. The worker was very sweet and was trying to find another truck for me and gave me the number for corporate to call. The women from corporate also very helpful and was able to find me another truck. However, when I got to where the truck was I was informed that since the first customer was a half hour late then it was mine. I think it's absolutely unacceptable that a reservation is able to be disregarded by someone "entitled" at corporate.

COREY C. 
Rating:
5.0

Marc and Ron were great to work with

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Great job. Team at pick up were awesome

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

What an excellent location. Ron the general manager was over the top in regard to a customer service representative. Can't say enough about him.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
4.0

No problem with the location or equipment. The thing that made location this best was the on-site employee that aided the pick up as the U-Haul website was experiencing problems but to be fair, the drop off via online platform worked flawlessly.

Stephen G. 
Rating:
1.0

I did not have a recent experience since last year. (Maybe May 2029) Has my credit card been used?

Leonard V. 
Rating:
5.0

The employees were helpful and professional and it made for a pleasant experience.

Mark A. 
Rating:
5.0

It was a very good experience

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
4.0

The gas level was under a quarter tank, I did get a discount for the gas level.

JAMES H. 
Rating:
5.0

It was the cleanest and most well maintained U-Haul truck I've ever rented. The person who was working there when I returned it was very nice and helpful as well.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Davon M. 
Rating:
5.0

I picked up today on 8/9/20. The employee was very friendly, outgoing and helpful.

Keith F. 
Rating:
5.0

Ron & Sandy, You guys are the best, you all already go above & beyond there is nothing else you can do. Just keep doing what you guys do, thank you for everything. Blessings 🙏🏽 Luther

LUTHER S. 
Rating:
5.0

The two gentlemen were very cordial.

JAMES W. 
Rating:
1.0

I was told the cost of a rental truck was $19.95 plus mileage. I went 32 miles and ended up with a bill of over $80.00. I was charged for mileage plus gas as well as other incidentals I was not told about. I will not do business with you again.

Theresa C. 
Rating:
1.0

I picked the truck at 4:45 pm and dropped the truck at 5:30 pm same day which is within my 4hours of the booked time. Since their office is closed at 5 which is not my problem, Uhaul still charged me 20$ extra. This is the second they did this. Very bad service. Charging the customer credit card without proper upfront notification. And the uhaul app is glitchy and doesn't function right.

BHAVANI A. 
Rating:
5.0

Vacuum and clean driver seat area. It looked like sawdust was at back of seat.

Steven O. 
Rating:
4.0

Truck had sub shade missing a screw.

Francesco M. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Replace passenger side wiper blade because it it made driving in a rain storm a little difficult it is dragging the rubber on the bottom other than that excellent truck staff was great

Nicholas Golden N. 
Rating:
3.0

Sun visor on drivers side was broken. Some sort of dried mung was in the crease of the drivers seat. Floor was muddy. Was obvious it was not cleaned. Gas was not full when getting the truck. Drove it for 29 miles and pumped 9.3 gallons of gas on return! Not a good experience.

Robert Clair Jr K. 
Rating:
3.0

Customer did not leave a comment.

Shaker N. 
Rating:
5.0

The woman who helped us was very kind and helpful. I tried using the app to check in, but after several times of entering the same information, over and over again, I gave up. She was able to check us in very efficiently. She also helped us when we brought the truck back. I don't remember her name, but she did an awesome job!

Patty B. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

The manager was especially nice and helpful in assisting me to get the right size truck and making all of the paperwork painless.

John R. 
Rating:
5.0

The drivers seat wouldn't adjust. It was a little uncomfortable.

Josh J. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
2.0

I was not informed that there is after hour process ing fee and how to avoid it. I didn't get the message that to verify the return.

Xinjie D. 
Rating:
3.0

Customer did not leave a comment.

Terri S. 
Rating:
4.0

It was raining and the interior of the 10' truck was soaking wet with standing water in the back of it. We had to use towels and sheets to dry it off prior to being able to load the truck in an attempt to save my furniture from getting wet and ruined. The man working at the location was very nice and it was a smooth process.

Mark W. 
Rating:
5.0

The truck was slow to shift and seemed to struggle on hills. It got the job done! Daughter was moved into her apartment safe and sound! Thank you.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

larry D. 
Rating:
5.0

I didnt use the dolly but the seal snapped when we were moving stuff out of the truck so unfortunately I am being charged for that. Also the gas meter didn't move from when I took it. I only drove nine miles and you are charging me for gas.

Michael C. 
Rating:
5.0

I thoroughly enjoyed the experience. Thank you for making it easy!

Philip C. 
Rating:
3.0

Customer did not leave a comment.

Brian N. 
Rating:
4.0

I was billed Fuel when I filled up 2 miles from drop off and I was also charged a $25.00 Cleaning charge when all I moved was boxes. Not sure why either of these charges was applied.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Kristopher V. 
Rating:
5.0

The furniture pads and the Cart are in the way and took up my valuable moving space. I wish it wasn't there. The new ones don't have it. I like the padlock that was there. it was a nice helper

Mani M. 
Rating:
5.0

Customer did not leave a comment.

laura G. 
Rating:
5.0

Excellent service!! Keep up the good work!!!

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

The employees were great and they were friendly and made it all a good experience.

Gayle A. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Service was excellent. Very friendly and easily let us upgrade to the truck size we needed.

Kraig T. 
No reviews have been submitted for this location.

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