Customer Reviews for Compass Self Storage LLC
(Distribuidor de U-Haul del vecindario)
West Palm Beach, FL 33415
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4:30 p. m.
- Dom.: 10 a. m. - 1:30 p. m.
- 7/4/2021: cerrado
- 11/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARQUIS B.
Only issue I have with U-Haul is corporate. I have rented numerous times recently and every time I log in and need to add my license and then sit waiting for approval. If I have a U-Haul account it would make sense to store that data and be pre-approved prior to showing up at location. Not a show stopper form using your firm just a convenience thing.JOHN S.
Good costumer service!SERGIO M.
The interior of the vehicle was very dirty inside when I received it. I told the representative but it appeared to me that they were not really concerned.DALE K.
I want to thank the helpful staff, and the very nice truck I rented to help in my move.ANTONIO P.
El cliente no dejó un comentario.Nicole J.
You are doing a great job!SHEFFIAN A.
El cliente no dejó un comentario.NIVALDO A.
The location was cleaner and nicer than most uhaul locations. My complaints are not about the location but about uhaul and your process for reserving a vehicle and picking it up. You don't honor your reservation and you don't respond to requests or issues. Your customer service is non existent. I had to go to five locations to try to get the 17' truck I had reserved, and I could only get a 10' truck after all that. I was on hold three separate times with corporate with no answer. I was on a chat three times with no response. I will never use uhaul again and I will make sure no one in my sphere of influence does either.Jeremy H.
The service and how you provide is great BUT YOU OVERCHARGED ME FOR NO REASON! Im still waiting for a reponse!!!!!!! AT CHECKOUT IT SAID 75$ then it went to 99$ And now i get charged 145$ what is going on????Christian F.
Fuel was exactly whaat it was supposed to be. Only had one rolling dolly even after reserving two. Location had three on the floor for box display but told me I could only rent one. After asking no short of 5 times got charged for both fuel and dolly never used.MORRIS B.
This location was very welcoming and kind. Very professional. I surely be glad to use their services again.GREGORY C.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.RICHARD L.
Excelente servicioMARIO C.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.ELAINE L.
El cliente no dejó un comentario.BEATRICE T.
Make the app process better. It glitches and makes you start over.Manuel S.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.OSVALDO G.
Awesome customer service. Ed is super great. Answers all the questions and is very helpful. I will recommend to my friends. GraciasWILLIAM E.
El cliente no dejó un comentario.REBECCA G.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Samuel S.
Awesome experience. Compass self storage were very professional and made the process quick and easy.Erik S.
ED WAS VERY HELPFUL AND AND HE ACTUALLY SOLD ME AND STORAGE , AND I WAS JUST THERE TO PICK UP THE TRUCK THAT I RENTED ON LINE. SO NOW i AM TRANSFERING EVERYTHING THAT I HAVE IN MU OTHER STORAGE TO THIS ONE.Ricardo F.
El cliente no dejó un comentario.TAYLOR B.
Man at the location was rude and unhelpful. Had to return the truck via the Uhaul website as the man could not be bothered to assist customers.William C.
best service and very convenientMADELYN R.
El cliente no dejó un comentario.MARCY Z.
El cliente no dejó un comentario.Nick T.
El cliente no dejó un comentario.RICKERT P.
El cliente no dejó un comentario.Jadeen N.
El cliente no dejó un comentario.bryan F.
El cliente no dejó un comentario.Yianny P.
El cliente no dejó un comentario.Manuel H.
Please provide copy of receipt. I did not receive itDenecia J.
El cliente no dejó un comentario.Hermione F.
El cliente no dejó un comentario.Jamel A.
Clean & sanitizer great locationLAKESHIA R.
This was a last minute rental compass self storage was very helpful I was very happy that they had the exact truck size that I needed the representative was very kind professional and truly engaged in helping me to get the correct equipment from U-Haul to close out my storage I have been using U-Haul for many years and will continue in doing so and recommending it to my family and friends thank youIrving S.
Just keep smiling thank youAman H.
Keep up the good work and thank you.shahpour E.
During pick up of the truck, the driver's license was requested which was fine, but, they use a personal phone to scan your license into a database for background check. I asked the representative if they had a separate scanner and if that was her personal phone. I was uncomfortable with the process. The truck had a pungent smell to make matter worse and during the return of the truck, a large size palmetto bug/roach was in the truck. I was so disgusted.CHERYL Y.
El cliente no dejó un comentario.yilian H.
El cliente no dejó un comentario.Kelley B.
At THIS TIME I do not see any improvement NEED.the van run nice and smoothly. GOOD vehicle FOR MOVING stuff. THANKS for EVERYTHING.JOSE S.
I'm disappointed. Because. I only drove 6 miles and the agent charge me for 13. I was recommended this place and their honesty. My fiancÃ© in which she works for major newspaper. I don't want to tell her about review my experience here. But I just disappointed that I got charge moreRichard I.
El cliente no dejó un comentario.Harvey V.
El cliente no dejó un comentario.MAIKEL A.
El cliente no dejó un comentario.KEISHA E.
The dollys were not carried by the location i was at, the site let me rent them but since they were unavailable it made moving much harder.Ryan Z.
very good service, good communication and everything very easy with the documents. GraciasALEX M.
Wonderful experience. Staff fantastic, facility very clean and easy checking in and out. Highly recommend this location.MARGARET M.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.Argelio A.
Reasonable prices and great customer services will be using u haul again highly recommended ??Michaeal R.
I mean the young lady was jam packed with people and could have used another employee to help.Tressa P.
El cliente no dejó un comentario.Johan D.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Amir B.
El cliente no dejó un comentario.charlyn M.
Great location & excellent staffRandy M.
El cliente no dejó un comentario.Raul L.
Very polite and great customer serviceInshan S.
El cliente no dejó un comentario.Eduardo M.
The young woman who facilitated the rental was wonderful and explained everything. Great service at this location.Wendy S.
El cliente no dejó un comentario.Luz H.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Shallana M.
Eduardo, Gladys, and Lesli were phenomenal! They were very willing to accommodate the changes that I needed and made them smoothly!Janae D.
El cliente no dejó un comentario.LAKESHIA R.
Bad customer serviceHeather J.
El cliente no dejó un comentario.Timothy E.
El cliente no dejó un comentario.PETER D.
El cliente no dejó un comentario.Roland E.
I was charged for something i did not orderMargaret S.
El cliente no dejó un comentario.Gina D.
Excellent Service, the staff is very qualified and answered all my questions. The whole experience was very smooth. I really liked the location and easy access to trucks and srorage. Thanks a lotAlex M.
Friendly knowledgeable staffaudrey I.
My recommendation is that associates walked out with the costumer to choice the size of the truck and after rent show the truck,how access to the keys when you pick it up,and provide some other information for your drop off ( gas full tank is necessary m) living chat is not in the location and when provided my code to open the locker and get the keys I didn't know where the key supposed to be,also the cabin light was permanently on,I need to do my own search to find out how turn off,afraid of the battery power diminished,my experience wasn't totally traumatic but will be better with more information,this is the point,the receptionist was very nice and helpful but this is the weakness under my point of view,thanksLazaro M.
Tried to do the 24/7 truck share but couldn't locate the keybox. Based on a video I was expecting a keybox attached to the building. Instead the combo was to be used on the rear of the truck. When the app provides the combo, provide the specific location of the keybox. Fortunately staff saw me wondering around out front and came out to assist. If this was after their normal business hours I may not have been able to get things going.Michael R.
My experience at this location blew okeechobee and lake worth location out of the water. Friendly, helpful, clear and concise. Not sure the ladies name that helped me but she was pleasant and patient. I didn't incur any extra charges at the end as they explained gas usage and mileage very clearly. Will certainly recommend and use againHeather H.
Be honest to customers. I was lied about the amount of mileage on the truck I got and I got changed for the difference between miles. Not fair!Astor L.
How I was charged extra when the rental is 39.95 for 24hoursMELISSA F.
Better costumer service..Carlos V.
Nothing you work is excellentMirta D.
Way to expensivejanet R.
Being that the truck didn't have a ramp I told the office to cancel the dolly from my contract, they said I had to call uhaull so I called and they said they had to do it in the office as a result of the blaming game, I never got the dolly money refunded to meMartha S.
I made a reservation for 1pm with self pickup. When I arrived and went through the pickup process it turns out the key was not in the box and I had to go inside the office to pick them up. The place was closed and no way to get the keys until 2:15 when an employee finally arrived but my contract says I picked up at 1pm. When I dropped off the truck at 2pm left the keys in the dropbox. They checked in the truck at 3:30 and of course I get charged an extra day for bringing the truck back late.Ivan V.
El cliente no dejó un comentario.Marisa U.
The service was excellent, would definitely come back to this location.Fabian A.