Comentarios del cliente para Compass Self Storage LLC
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Compass Self Storage LLC
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JOSHUA E. en
LeAnn at Compass Self Storage is dishonest and not customer friendly. I rented a U-Haul truck for a total use of 16 miles (truck only ran while driving - no idling). The trucks fuel level at pick-up was recorded at 1/4 tank, which when I started the vehicle, was a generous misrepresentation to say the least. None-the-less, after I was finished, I refueled at Haggerty and Grand River. The fuel gauge when I parked the truck was between 1/4 & 3/8 (Carol had been kind enough to point out on the U-Haul rental agreement, how many gallons you should refill based on the total number of miles driven), dropped the keys through the door slot and went about my day. The next day I received an email copy of a final bill with a claim the truck was left below 1/4 and a total charge of $45.30 for 3.6 gallons of gas (More than the cost of the entire rental). After calling to ask that they look again, LeAnn gave me a story of how "the truck gauges are never very accurate and can vary overnight". Beware... the facts don't add up here, and the customer should not be left with the only recourse of having to post a review (after having his money stolen). Not sure what kind of bonus she got for being crooked, but other renters, BEWARE!
MARK Z. en
Everything went very well and I can't think of any way to improve.
Randy R. en
Luann and Carol did a professional job.
Keegan H. en
Let people know that some 10ft trucks don’t come with ramps cuz I was told that every I closed I haul truck does but come to find out that is false... my own fault but please let it be known that not every truck comes with a ramp :/
Shaham H. en
I refueled according to the instructions but it was a little over what I got when I returned the van. I expected some refund regarding that, but there was no refund in my bill. Quite disappointing
BRADLEY N. en
Your online mobile app totally sucks... good thing the people here gave awesome in-person customer service!! Thanks! You will never be replaced by mobile pickup!
Ed L. en
Windshield wipers were a little squeaky. Lee Ann was great.
Scott H. en
While the employee was wonderful, this is not the location that I booked a truck at. It is unacceptable that Uhaul accepts a reservation and then just changes the location! This change costs over an hour and was further from our house. Very upsetting, especially since we initially went to the location that we booked. Frustrating!!
willonna g. en
Caroline is a very caring person and she made sure my needs for a truck rental was provided. I would recommend my family and friends to this location. Make sure you keep Caroline working for you, she's WONDERFUL!!!
Mohamed R. en
Staff made everything easy and simple
Ratheesh K. en
Was a great experience, the staff were really helping.
Benjamin D. en
Thanks went super well
Zachary C. en
I had the best U-Haul Rental Pick Up Location experience ever. The staff was friendly and warm. Very kind and helpful, and they gave me hospitality that I was not expecting. Well done.
Lori W. en
When I arrived, I listed that I needed a dozen furniture pads. Apparently, they gave 48 pads to a previous customer and left me with none, blaming it on some "rep" that didn't give them any more. They had me drive a mile down the road to another Uhaul, only their pads had oil and dirt all over them. They managed to scrounge up 3 of them for me from a back room. After I left with the truck, I saw the gas tank was not on 5/8 but at 1/2 a tank. Then I was supposed to get an appliance dolly, ~never did and was charged $20.00 for it. They should have known to fix that BEFORE billing me. I had to call to correct the situation. VERY, VERY POOR EXPERIENCE THIS TIME AROUND.
Jürgen w. en
The lady at check-out was very friendly and efficient; the van i./ had multiple damages, ii./ the sliding door could only be opened with extra forxce iii./ the cabin was quite dirty
Barbara S. en
Both women in customer service were perfect to deal with. Thank you
kaila k. en
Just wish could have taken to Gladwin uhaul to return due to weather. Waiting for deposit still.
Thomas w. en
They over charged me for mileage 49.5 miles and max I drove was 31 miles
Edmund S. en
Great customer service. Great equipment. They make it very easy to rent whatever is needed, and cost effective as well.
Nitesh S. en
Issue with returning truck after hrs. Code was not working. Wanted to park truck.
William L. en
Thank you for your service.
Catherine B. en
Great experience with friendly, helpful staff!
Murugesan V. en
Staff members were really informative and helpful.
Marian M. en
Easy to get to; easy check in. The staff took care of everything...all I had to do was hand over the key to the truck! Easiest drop off ever.
LOIS T. en
They where very polite and got me on the road in a timely manner..
Alexandra B. en
Very friendly
Rebecca B. en
Staff was friendly and helpful.
alan B. en
Truck could have been swept better interior wise. Should have power mirrors and a rear camera. The value of a 17 footer vs 28 footer is not that good. 17 footer is overpriced.
CIRO O. en
I rented the truck with 1 dozen of furniture pads but there were only 5 available in the truck. I paid $10 for ir and it was not according to my request, I would like to be reimbursed for something because of this
Neal C. en
I've rented from Uhaul numerous times, but this was the first time at this facility. Very happy with the process and staff here!
Andre B. en
The staff was super nice and knowledgeable.
Steve R. en
Great location... easy to rent everything!
TaTanya L. en
Brakes were a little worn down on truck. Staff at center was great!
Jeff P. en
I was charged $11 for gas. I filled the tank to the exact level it was at when I received it. I didn’t appreciate that
Helen R. en
Linda & Corina were wonderful! Love these 2 ladies! Will be back.
aazer m. en
Excellent customer service by Ebony. Always ready to find out more details of equipment and Uhaul availability at other Centers.
Deborah C. en
For some reason my camera wouldn’t work through the uhaul.com website. The attendant was very helpful in getting us checked out!
Liesle E. en
Experience and customer service at this location was great. Unfortunately I did have communication errors with scheduling - I had scheduled online on a Friday and was promptly called. There were no trucks available Sunday for the desirable day the worker said so I inquired if something was available Saturday. He had said yes and we scheduled that. When I went to pick up said vehicle, it had been put into the computer system as a pick up for Sunday. I left without a truck and spent the next 45 minutes on the phone. Not cool! We shall see if there will be a “$50 quarntee” credited.
Alan B. en
It would have been nice and a great safety feature to have power adjustable mirrors and a rear back up camera. Suggestion.
vassoula a. en
Called me to see when I was planning on bringing it back so they could rent it out again and make more money. Not willing to give me a deal seeing I paid $29 for the day and they wanted it back after a couple hours to make more money on it. Plus having to pay mileage. What happened to when it was included?!
Wanling L. en
They were out of power in the morning when I pick up the truck, they directed me to Uhaul Farmington Hills location but there's no actual internal communication between 2 locations. Uhaul Farmington Hills was out of trucks but they suggested me to use 24/7 online pick up, which should be given as an option in the first place by this Compass storage branch. I understand this is not their fault but they are definitely unprofessional and not helping as all.
Jason S. en
Online pricing was different than actual rates/rules
Michael M. en
Nice experience
Jason M. en
There was some mixup on my paperwork concerning drop off locations but they were helpful and got me taken care of!
Claudine S. en
Keep doing what u all are doing. Everything was great!
Furat G. en
Very clean facility and truck. I highly recommend this location.
Kaushik D. en
Need to have more clear communication
JOAO D. en
Everything as expected.
Annesley R. en
Pl,let us know where is the jack and spare wheel, .
Melissa C. en
Very friendly and personable employees! Lots of smiles and helpful knowledge. :)
Charles D. en
If a rental is not available because of a customer being late returning a truck and you offer the customer a bigger truck at the same rental cost, offer the customer an additional $5 off. This might offset some of the cost of the bigger truck using more gas and therefore costing the customer more money to bring the fuel tank back to the original line.
KALI T. en
This location was FABULOUS! I had an impromptu / last minute situation where I needed to move. I called on a Saturday morning, close to noon, and there were able to accommodate beyond my expectations. The staff was knowledgeable and friendly which made it that much easier because as everyone knows, moving can be stressful. There were some old / yucky cigarette butts left in the back of the truck which was not ideal but other than that A+++