Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

977 comentarios

40900 Grand River Ave   Novi, MI 48375
(Meadowbrook)

(248) 306-9093

Horario

  • Mon–Fri
    10 a. m. - 6 p. m.
  • Sábado
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 306-9093

40900 Grand River Ave
Novi, MI 48375
(Meadowbrook)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 6 p. m.
  • Sábado
    10 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The ladies do a great job.

dan D. 
Clasificación:
5.0

Thank you so much you guys are excellent 👌👍

Tai N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan D. 
Clasificación:
5.0

Ninguno

dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jun H. 
Clasificación:
2.0

Not only was there issues with the vehicle, we were charged for fuel that was not needed. We fueled at the corner less than .15 miles from the location prior to returning. We will not use this location again. *I normally take photos of the dash before and after for this specific reason. Unethical business practices.

Danielle H. 
Clasificación:
5.0

Very Pleasant Experience

S-M-Asif I. 
Clasificación:
4.0

5 minutes after I took the uhaul I had the low pressure light came on I spend 2 hours trying to get contact with any one and no body call me back so I had to return it back

haithm B. 
Clasificación:
5.0

Overall the truck rental went smoothly; however, driving at night indicated that the front headlights needed to be replaced on the driver's side only. The truck drove very smoothly.

Samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

The regional person who was there was excellent. Very friendly and helped me with the directions for mobil check in and out. Enjoyable experience.

Michael T. 
Clasificación:
1.0

The mileage you counted is incorrect. I drove started from 118985, NOT 118928. Please revive the receipt.

Hidefumi S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Avinash Y. 
Clasificación:
5.0

Very helpful at the counter. Took the time to explain everything in detail.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhangjie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen R. 
Clasificación:
5.0

Lee Ann is a great ambassador for U Haul.

LAWRENCE W. 
Clasificación:
5.0

The service as always was friendly

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
3.0

Old truck, A/C did not work

Mike L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dipak M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kevin B. 
Clasificación:
5.0

Vehicle is consuming more fuel. Used 64 mile and I have put gas for 10 gallons.. this is not acceptable

KARTHIKEYAN P. 
Clasificación:
5.0

Not sure customer service can improve. Staff is great and extremely helpful at the Compass Storage site. Pickup and return was. super easy. Only place I'll go.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara M. 
Clasificación:
5.0

The manager was great - pickup and drop-off were very easy. Highly recommended!

Bruce B. 
Clasificación:
5.0

Very good service person and good price

Joseph K. 
Clasificación:
4.0

The vehicle is not complete full when I pick it up. I drove only 10 miles and when I filled up the tank it got 2.5 gallons.

Adevan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MHD WAEL A. 
Clasificación:
2.0

I rented truck for a day and location did not save vehicle. I could only use truck for 3 hours. Very poor service.

David B. 
Clasificación:
5.0

The young man who checked me in was very upbeat and helpful. I walked away thinking that you should be glad that he represents you company.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

The customer service agent was great!

Michael K. 
Clasificación:
5.0

Not sure if it can be improved. Staff pleasant and helpful. Equipment well maintained.

Renee W. 
Clasificación:
5.0

Very helpful and friendly staff on pick up and drop off.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramdurai B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul W. 
Clasificación:
5.0

Very friendly people.

David W. 
Clasificación:
5.0

They were very helpful with all the details needed for after hours pick up and delivery

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Leanne, who was working the front desk, was amazing! She went above and beyond to make sure I understood how to use the uhaul. She was friendly and really made my day. She is an amazing employee and you should give her a raise!!

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenny C. 
Clasificación:
5.0

Nada

debbie P. 
Clasificación:
2.0

I was told the van was had a full tank. I needed to fill the tank back up on drop off, which is usually. I drove the van 50 miles. When I filled up I had to put 7.5 gallons of gas in the van. That would mean that your van was getting 6.6 mpg. I doubt that. When I brought this up to the women at the counter I was totally dismissed and told "Did you take a picture of the gas gauge?" She didn't care at all. Buyer beware.

Cliff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith J. 
Clasificación:
3.0

vehicle was not clean and too many dents

chandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masakazu N. 
Clasificación:
5.0

Nothing everything was good

Steve B. 
Clasificación:
2.0

El cliente no dejó un comentario.

chandra S. 
Clasificación:
5.0

The people at the office were super nice and friendly and very helpful. All was well explained for after hours pick up except for the call verification which was fine but we waited for about 10-15 mins for someone to call to get completed. Also for some reason my pick up page was not located on the app. This took another 15 mins. I had to open chat to get assistance. She sent a link to me but it was a bit frustrating for a few mins. Last, I had already entered all driver information for both drivers prior to pick up but they asked for it all over again. Overall it really was a good experience. I was so happy to get the van early because we had a definite time frame to stick too. I just would have allowed a little more time to pick up. I did get there 15 mins early but would recommend a half hour to complete after hour pick up process. I suppose now that I've done it once, next time might go a little quicker

Julie S. 
Clasificación:
5.0

Super kind staff enjoyed the experience

Ryan R. 
Clasificación:
2.0

The clerk unfortunately had an attitude may be she had a bad day. Though, I may be a disabled individual she still didn't have to make smart comments that I should have known better how to use the App and was rude at certain time when she tried to give me instructions. I was always a loyal u haul customer but now I'm reconsidering renting from your company due to your employee unprofessional attitude. Thank you kindly.

Bill A. 
Clasificación:
5.0

I'm not going to knock the location; they just front for UHaul. But, I'm not pleased that bc my gas refill was like 1/64th of a gallon off, I got hit with a $30 fee. Bullshit

Justin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

Jennifer was awesome. She was very friendly and helpful with what I needed

William J. 
Clasificación:
4.0

I dropped my Truck at 8.30 pm but forgot to to call or update on mobile app. They charged me full amt. Almost 25 dollars extra. Is there anyway to address this if some genuinely forgot to update on app about return after office hrs? Thank you for service Prasad Oraskar

Prasad O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

on line check in process is easy to follow but cumbersome on how long it takesto process

Scott W. 
Clasificación:
5.0

More price transparency. The amount charged was fair but also came as a bit of a shock. The $19 daily rental rate on the site and side of the truck became $130 at rentals end.

Thomas D. 
Clasificación:
5.0

I used the smartphone app to rent a van and everything went very smoothly. Only one annoying thing was that the driver's window was not sealed properly and was quite loud on the highway. Other than that, I could not have asked for a better experience.

Louise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elikem A. 
Clasificación:
5.0

Elizabeth was amazing! Such a great experience.

Abbie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANTABRAHAM T. 
Clasificación:
5.0

They were prompt. The registration was quick. Van was ready.

Linda M. 
Clasificación:
5.0

I can't blame them for the missing blankets. Drop off was very smooth.

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali G. 
Clasificación:
5.0

I was not given an invoice, therefore, I'm not sure what what total costs are?

WILLIE EARL P. 
Clasificación:
4.0

Great customer relations and friendly personnel

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN GREGORY F. 
Clasificación:
5.0

They was able to fix some of the problems created by the first location ....but some things still was not repairable ..but this location made it bearable

CORNELL LEYONNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER PHILIP P. 
Clasificación:
5.0

The sales representative was awesome. She was very informative and pleasant. She made the experience quick and easy. I would definitely recommend this location because of her. She deserves a raise.

AJANAE DEANNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY RENEE O. 
Clasificación:
5.0

Very helpful and friendly. Answered all my questions and had me out of there in a timely manner. Loved my experience

ROBERT AVERY K. 
Clasificación:
5.0

Woman who helped me at the rental desk was very friendly and knowledgeable. Great experience!

LEE PATRICK H. 
Clasificación:
5.0

Staff was cordial and friendly !

MICHAEL PATRICK B. 
Clasificación:
5.0

Very friendly and accommodating. I would absolutely rent here again

HEATHER RENEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY ALEXANDER S. 
Clasificación:
5.0

The truck was dirty.

PAUL EDWARD D. 
Clasificación:
5.0

Exceeded my expectations  I will always use that particular location for any such needs. Thanks for your professionalism.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalyana S M. 
Clasificación:
4.0

The app does not work.

Joshua R. 
Clasificación:
4.0

1. The space in fro t of store is very congested and it's difficult to park and remove trucks from parking slots with very little space to backup the truck. 2. Truck did not have a reverse camera. All the earlier trucks I had hired had it. It really helps, as you do not have mirror in center.

AMEY J. 
Clasificación:
5.0

Great Employees very helpful and friendly excellent service👍

jason K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARLA HELENE R. 
Clasificación:
2.0

Front desk team was good, vehicle had a stinky smell.. uhaul app does not work with latest Android software. I struggled for 1 hr then I had to give up and borrow my friends iPhone to get it work.

MOHAN L. 
No se han enviado comentarios para esta ubicación.

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