I was 100% pleased with the service I received at both the pick-up and drop-off locations in Indiana and Texas. I would wholeheartedly recommend either of those locations to friends. However, having to deal with the U-Haul website and (as a result) actual U-Haul personnel was a totally different story. I had originally reserved a U-Haul truck at your location in Boonville, IN. The day before my pick-up, I received an email from U-Haul that my pick-up location would actually be in Evansville, IN. That's no problem â€" except for the fact that when I logged into my U-Haul account to try to resolve the situation, it still indicated I would be picking up the truck in Boonville (!!!). I made the mistake of calling the U-Haul number (1-800-GO-UHAUL) and then had to deal with a â€˜Customer Service' (and I use that term VERY lightly) rep who was rude, somewhat confrontational, and totally and completely unhelpful. When I questioned which location I would be picking the truck up at, she informed me that I had received an email from U-Haul when I made the reservation that I would be picking up the truck in Evansville, not Boonville. That is totally & completely untrue; I DID receive a vague, non-specific email which told me that someone from U-Haul would call me the day before my pickup to finalize location and time. Regardless, when I contacted the actual Evansville location, they were able to straighten out the confusion caused by your website (and your â€˜Customer Service' rep). During the trip, I ended up interfacing with individuals at three of your locations and, when I told them about my difficulties in dealing directly with U-Haul, they all agreed that I should avoid using the website in the future (because it results in a multitude of booking errors and mistakes similar to what I encountered) and also avoid calling U-Haul (because of the unhelpful CS personnel which you employ â€¦ again, similar to what I encountered). They recommended I should call the individual locations directly in the future â€¦â€¦ which I will certainly do in the case I ever have the need to rent from U-Haul again (hopefully not).Rodney S.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No washer fluid in the truck and windshield was dirty.JOHN P.
El cliente no dejó un comentario.Regina W.
truck was dirty,( windshield was very dirty) and I ordered and was charged for a appliance Dolly and was not in the truck.so i will need credit for the 10.00 you charged my credit card.juan R.
I can't believe you guys are trying to bill me again after I returned your van and was given the final bills, which I've paid?Patrickk B.
El cliente no dejó un comentario.Chad T.
El cliente no dejó un comentario.MISRET A.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Ronnie H.
El cliente no dejó un comentario.Brandy D.
El cliente no dejó un comentario.jaquline D.
Easy to rent and return!!Felicia W.
Was understanding of issues at pick up and noted he would have refunded the reservation and recommended contact with uhaul for full refund.shane F.
Great experience, nice associates, but overpriced. It cost me 266 dollars for the rental with 2 different rental charge fees of over 100 dollars. I had the vehicle for less than a day, was also charged for mileage on top of the rental charges.William A.
Had requested 20 ft., but got 26 foot. Cost was more than expected!Brenda F.
More available sizes.David E.
Location was good, movers affiliated with UHAUL moving were horrible as they did not show up. For this reason the experience was horrible.Kevin S.
El cliente no dejó un comentario.Joe F.
El cliente no dejó un comentario.Michael M.
Very professional, excellent service, equipment in great shape. Will definitely recommend!Julie L.
It took me more than an hour to return the truck I was on hold forever and was given incorrect info about the location.. I would NEVER rent from this location ever again! Horrible experienceMiriam G.
Great customer service, I am well pleased.Gary B.
I've always used the U-Haul on Greenville Ave in Dallas. Always. Because of location and size of truck I needed this time I rented from these folks. They were super efficient and very service oriented. I appreciate their efforts.Julia F.
I better variety of trucks or vansAlex G.
El cliente no dejó un comentario.JORDAN H.
The 20 dollar after hour so called convince fee was some what of a low blow that I didn't see coming . I didn't have time to read the on line processing procedure until the next day . Obviously I was pre occupied with moving . I feel that was a dirty trick and my 20 dollars should be waivedHerman U.
El cliente no dejó un comentario.HAROLD M.
El cliente no dejó un comentario.Greg B.
I had ordered a floor dolly and they didn't have one, they should have let me knowKelly S.
Lied about the gas price. Told me it was $4/ gallon I got the truck at 1/2 tank and used it 1/8 of the tank and got charged an extra $45 for 10 gallons fuck everyone involved fuck the staff fuck this entire situationCHRISTOPHER MICH W.
El cliente no dejó un comentario.Kristine W.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.David B.
These guys were awesome! Really helped me and my wife out moving.CHARLES H.
El cliente no dejó un comentario.Landra J.
Appreciated the pleasant staff and their ability to quickly get me into a truck. Well maintained office space.Bryan K.
Improve the visibility of the drop box for after hour drop offs. We walked around for 15 minutes looking for it.Zachary C.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Ronald L.
El cliente no dejó un comentario.Bob B.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.Leticia B.
I always have a great rental experience at this location. Everyone is friendly, helpful and fast. I appreciate you!Kristen B.
Place needs bigger outside parking area.Alan M.
El cliente no dejó un comentario.Nancy M.
So helpful and very friendly!Paige C.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Taylor G.
Make sure gas tank is checked to know correct amount in tank.Nikki S.
El cliente no dejó un comentario.Ostin M.
Had the best Uhaul experience ever at this location!! Professional, friendly and very very helpful!! Highly recommend!!Richard H.
Staff was no help, I Injured my back lifting the trailer since the staff requested I load and unload the trailer myself.Brad P.
El cliente no dejó un comentario.monica G.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.Allison B.
El cliente no dejó un comentario.Laura F.
El cliente no dejó un comentario.Dennis C.
easy on-line reservation, wide variety of options, customer rep was very professional/personableGarrett S.
I found the process to very smooth. I like that I could most of the tedious process online. I appreciated the fact that I could return the truck AFTER closing time using the drop box. Note: The Uhaul operator did NOT know your location had that feature (a major plus). You should have your information updated at headquarters.Krishna M.
El cliente no dejó un comentario.Tim H.
Great staff, very friendly and helpful!Garrett M.
El cliente no dejó un comentario.Ashton J.
El cliente no dejó un comentario.Edwin R.
El cliente no dejó un comentario.Randy H.
Passenger seat had either cat or dog hair in it and I forgot to mention it to the staff.shelia R.
El cliente no dejó un comentario.Susan R.
Great rental experience. Agents at the center were friendly and helpful. ¡Gracias!Melvyn D.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Ebony P.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Felicia J.
El cliente no dejó un comentario.COREY S.
Both staff members greeted us as we entered the office and later in the evening, I spoke with Ally over the phone. She was very professional and assisted me immediately. Thanks so much.shelia R.
El cliente no dejó un comentario.Rick H.
Nothing outstanding serviceTheresa W.
El cliente no dejó un comentario.Brent K.
El cliente no dejó un comentario.Robert R.
I had a 10 o'clock appointment and the equipment I ordered wasn't there they gave me an upgrade but the appliance dolly I requested was avaliable. So no i wouldn't recommend nor would I use this location again..John J.
El cliente no dejó un comentario.Jamey F.
El cliente no dejó un comentario.David C.
easy pick up and drop off. Friendly service.Mark W.
El cliente no dejó un comentario.Arthur L.
We asked for no safetow and it was put on our bill anyways. The representative who helped us was not helpful and didn't know what she was doing. Would not recommend this place to get any uhaul equipment fromJavon B.
I was very pleased with the service at the Compass UHaul in Rockwall Tx. Thank youClaryce W.
hassle. Staff did not seem knowledgable about uhaul. They work more for the storage facility.Linda D.
El cliente no dejó un comentario.Jose M.
This place is the only u haul I will use!! Customer service at this location is without a doubt, 5 star. Easy in and out, all documents prepared before arrival.Lowell C.
Samuel was courteous and on point. I'll definitely be renting more products from his location. Thank you, Alan BeaubienAlan B.
Have U-Haul corporate stop lying to customers. I was told i could use the online checkin process. I got there at 9 am and was told i could not use online checkin and my time was moved to 10am. The lady on the phone told me all the above who worked for corporate haul. The website says certain locations have equipment and as soon as i order someone calls to tell me the location does not have my truck size. I will plan ahead to use penske or home depot and will never use uhaul again because the corporate office liesJeffrey S.
El cliente no dejó un comentario.German D.
Hire more people. Help hook up trailers. Know how to look at a map.Martin M.
El cliente no dejó un comentario.SAM S.
El cliente no dejó un comentario.TIM B.
El cliente no dejó un comentario.James B.
Great service. Thank youMark A.
El cliente no dejó un comentario.Kimberly E.
El cliente no dejó un comentario.DARLENE W.
Lady at the front desk was awesome.James T.
El cliente no dejó un comentario.James B.