lower your prices on the units. I first rented this unit November 2021. In these 12 months it has gone up 30%. $131 to $169. I realize inflation is up but a 30% increase in 1 year is too much.LOUIS D.
Customer Reviews for Compass Self Storage Cortez Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was greatPeter C.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Mark L.
One of the best UHaul experiences I've had! Very friendly service and truck was clean and ran well.Susan R.
Your agent was outstanding, helpful, and cheerful.Paul F.
Great customer service on short notice!Jodi C.
The only issue I had was the lock on the loading door was very difficult to open and lock. Needs to be oiled or replaced.John P.
The truck had built up dirt and ick on the entire dash (top & front), steering wheel, and throughout the interior. It definitely has not been cleaned in sometime. With everything going on with Covid, etc., the vehicle should be cleaned prior to rental. On the under part of the dashboard, fixtures/parts were loose and/or cracked. I have rented from other locations (other states as well) and this truck was the worst, pertaining to condition and cleanliness. The pickup was simple at this location but, based on this experience, it is evident that they do not maintain their equipment. $75 for 3 hours, 32 miles, I would at least expect a clean interior. It was just gross.Kelly G.
El cliente no dejó un comentario.Mick W.
Customer service was excellentJames M.
Absolutely nothing! Don't change a thing!Tanya H.
El cliente no dejó un comentario.Robhert C.
We have used your online app twice now and both times very frustrating. We end up calling and getting things resolved over the phone. The truck was very dirty.Kathy M.
Rob provided excellent service to us. He was willing to go above expectation to make sure we received the vehicle we needed.Bev W.
Rob and Rich were very helpful and accommodating Best place to get a truck Thanks guys FrankFrank L.
El cliente no dejó un comentario.Heidi S.
I love the online process.Steven G.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Dorothy G.
Nothing! Awesome service!Stephen H.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.Robert P.
Great location & service! Rob is Very Professional and Nice!ROBERT C.
Rich and Rob were so helpful, amazing and professional. I will always come to this Company at the Cortez location. I highly recommend everyone else does too. Thank you, DawnDawn H.
The people at this location her super helpful and friendly, really made it a great experience for us!Brian B.
El cliente no dejó un comentario.Wendi T.
Compass Storage was clean and very well run. We will certainly recommend it to others.Mary W.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Harris R.
Polite, professional person at the desk. Checked in and returned very quickly with no issues. Will definitely use again! Made my move that much easier. One less thing to worry about!!!JOSEPH T.
Great place, wonderful staff and very helpful and reasonable prices!!!. I will continue to only come here, you should too! Thank you, Dawn HDawn H.
Rob was excellent and very helpful. Would highly recommend.PAMELA R.
El cliente no dejó un comentario.Meghan W.
El cliente no dejó un comentario.Jim L.
El cliente no dejó un comentario.David J.
Great customer service and manager was awesome.Richard K.
El cliente no dejó un comentario.Thomas C.
Rich was awesome but uhaul it's self was horrible. Bad customer service !! Renting trucks for mobile app that aren't available and not answering phone. No help at all!! You should really talk to chick fil a owners and learn what service is!!!KELLY W.
El cliente no dejó un comentario.PHILIP B.
The truck was really dirty. Mad all over. For $150 I would expect it to be a little cleaner. Plus 0.99 per mile is a bit much. Will never rent from this location again.ADAM H.
El cliente no dejó un comentario.James J.
Great Service, friendly management.Mark D.
Great customer service!Brant M.
El cliente no dejó un comentario.JAMES B.
First of all the contactless pick up is a joke, it took me almost an hour to finally be able to get into my uhaul. It ended up costing me an extra $100 to get the movers to wait for me. Then the uhaul itself was all dirty and definitely not cleaned between customers. The brakes on the uhaul are not ok either. I press on them and basically have to put all my weight on them to get the truck to stop. Thankfully I was never going very fast. But I would not recommend taking this truck on the freeway. I'm sure the location is a great place, but unfortunately they are dealing with this horrible uhaul contactless pick up and basically requiring signing away your first born child in order to rent a truck.Brianna T.
El cliente no dejó un comentario.Brant M.
Rob and Rick are fantastic! Know their stuff and are very accommodating as well as fair.Michael O.
El cliente no dejó un comentario.Paul W.
Rob is always great!AnneMarie N.
El cliente no dejó un comentario.Leanne A.
These guys are so accommodating and wonderful . I would recommend the storage facility, truck rental . The staff is so attentive. Thank you for helping me with my transition.Jacqueline L.
El cliente no dejó un comentario.Shona L.
Very helpful in drop off as reservation to drop off was at another place and they told us to return to this location. Rum was so wonderful in removing extra charges that were on account with no reason to have them. The u haul online reservation process is a nightmare. It needs fixing.Pete M.
The manager was great! Very helpful and informative.BRIAN A.
Great friendly staff that is helpful and very good at what they do.Brendon S.
This is my favorite uhaul store!Rose K.
El cliente no dejó un comentario.Anthony H.
This location made pickup and drop off easy. Moving Day is stressful enough. They made it one thing that went smoothly.Barbara K.
I was extremely satisfied with service.Louise S.
Peoplle wereefficent and friendly, and very honest. I lost my wallet in the truck and it was returned right away. Truck worked well.Mike C.
The service at Compass Storage & Uhaul is exceptional. Highly recommend!Duane F.
Very good serviceshuncheng Z.
El cliente no dejó un comentario.JASON M.
Great rental spotChris B.
El cliente no dejó un comentario.QUETA G.
Staff was rude and passive aggressive. Spoke in a very condescending tone.Terry B.
El cliente no dejó un comentario.Gilbert M.
The truck I rented was obviously used to transport construction supplies. To be honest it is not worth the hassle to complain about it because nothing will come out of it anyway but once i started loading my furniture I realized that there was a thick layer of light grey gypsum dust all over the floor of the truck and I had to mop it clean before I could load anything. By the time I was loading furniture it was past the closing time of the pick up location and I only had limited time to move my things since I had to return it the next afternoon. Not sure if anyone will read this or not but I will make sure I inspect the loading area more carefully if I should consider using Uhaul again.Robert R.
El cliente no dejó un comentario.Kathy G.
The man there Saturday was awesome! Very friendly and helpful !tom R.
El cliente no dejó un comentario.Barbara T.
Rob is friendly and very helpful. I went to rent a van one day and didn't have a reservation so they referred my to a location very close by (Vivian at Hide-Away Storage, also on Cortez Rd) and she was also very accommodating that day. So when I needed a van again, I returned to Rob at Compass Self-Storage.Steven L.
The service is great, employees very helpful, this was my 2nd rental from them!Rose K.
The truck smelt of fish and we did find barnacles in the truck. I will say that the service in my opinion out weighed the smellKenny C.
Very professional anf accommodatingKathy B.
El cliente no dejó un comentario.Micheal H.
El cliente no dejó un comentario.Cory A.
Rob was so helpful!Crystal W.
Nothing its greatCatherine S.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.Maria Y.
Nice guy at the desk and funny:)Ulette S.
The guy at compass is always so helpful & kind we use uhaul alot an hes always there everytime. I have went to other locations an never got the respect & help as i do at compass storage,i would recommend & do to everyone to go to compass for all your uhaul & storage rentals.Catherine S.
Rob was amazing! Give him a raise!Patricia C.
I did not realize that I was going to be billed the rental fee and a per mileage rate that exceeds the IRS reimbursement rate. It was not clear that it would be $0.79 per mile of usage versus mileage charge for going over our estimate. The rental cost was not $29.95 + tax, it ended up being over $100 to use the truck for 5 hours.Tarah V.
Rented twice now from there. Perfect and fastRobert T.
El cliente no dejó un comentario.Bradley T.
By far the best customer service we have received for truck rentals. The gentlemen at the counter was friendly, efficient and extremely helpful.KEVIN G.
Easy rental, clean location, company representative very informative & helpful. After purchasing insurance I was assured i would be refunded for coverage not used if returned earlyCarmen Y.
Ot was flawlessAmy R.
Rob was amazing! Very friendly, accommodating, easy pickup and drop off. 10/10 would recommend.Whitney L.
This was an easy and simple truck rental. Loved the ability to drop off the key when I brought it back.MICHAEL M.
The person who helped get my uhaul was an amazing person, uhaul is lucky to have him.Brian S.
Rob and Rich are amazingJustin M.
El cliente no dejó un comentario.DANIEL P.
El cliente no dejó un comentario.KATHLEEN S.
El cliente no dejó un comentario.CHET O.
El cliente no dejó un comentario.Kwame E.