Customer Reviews for Compass Self Storage Cortez Rd
(U-Haul Neighborhood Dealer)

880 reviews

8915 Cortez Rd W   Bradenton, FL 34210

(941) 792-0952

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(941) 792-0952

8915 Cortez Rd W
Bradenton, FL 34210

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service personnel and equipment was fine. I was able to complete my moving tasks in a 5 hour period with interruptions that could have allowed it to be done faster. Not issue with UHaul.

Steve Tinsworth 
Rating:
5.0

Agent was very friendly!

Kenton Hamilton 
Rating:
5.0

Very professional, helpful, and knowledgeable!!

Scott Maxner 
Rating:
5.0

The only thing was the print size on paper work is very small and hard to read with old eyes.

John McDonald 
Rating:
5.0

Customer did not leave a comment.

JERRY Hynton 
Rating:
2.0

Reserved a 15 foot truck with an appliance dolly. They didn't save an appliance dolly so I had to find one somewhere else. A real pain since it's something one depends on

Douglas Duff 
Rating:
4.0

I was charged for four miles over the allowed when I left a quarter of a tank surplus of gas in the truck. There was no credit for the additional fuel.

Arthur Combs 
Rating:
5.0

Customer did not leave a comment.

Daniel Hagarty 
Rating:
5.0

Customer did not leave a comment.

JAMES HARTMEYER 
Rating:
1.0

Customer did not leave a comment.

Stephen Scheidler 
Rating:
5.0

Truck was riding rough, chugging along seemed like it wanted to stall out

Gina Phillips 
Rating:
5.0

Customer did not leave a comment.

William Lewis 
Rating:
5.0

Customer did not leave a comment.

GEORGE OKADA 
Rating:
5.0

Eric was very helpful and made my day more easy. thank you

renier grdia 
Rating:
5.0

Everything was a smooth transition! Thanks for all the help!

Ashley Jurkowski 
Rating:
5.0

Great location! Absolutely amazing customer service!

Andrey Gavralov 
Rating:
5.0

Eric and Rich are an excellent team! The UHAUL computer was down and it wasn't their fault. They still allowed us to load the truck. When we were done they were able to get the computer to work and got the rental done. I was very pleased with their attitude and attention to customer service.

Matthew Nada 
Rating:
5.0

I was very happy with the location and service I received. Thank you.

MICHAEL THOMPSON 
Rating:
4.0

The 2 cigarette lighters on the dash didn’t work. Only the one in the glove box worked. It’s a convenient location for me.

David Cotrone 
Rating:
1.0

The app is horrible. Had a lot of issues with mobile check in. Made us an hour late. Never again will I use it.

CHARLES LAMM 
Rating:
5.0

I have used this location several times. Your associates working there are always kind and professional.

Donna StJean 
Rating:
5.0

Eric was very thorough and informative. He answered all my questions right on the spot.

Lori Ross 
Rating:
5.0

Great service

Casey Lamb 
Rating:
5.0

Manager Rich is always professional Great location I’m a customer for over 8 years Always recommend

KENNETH YATES 
Rating:
5.0

Everything great

Kathie Ramey 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Greiner 
Rating:
4.0

When returning my truck, I used less than a quarter tank of gas and was told I would be charged $55 for gas. So i went to the gas station and put gas in so it was even from when i picked up the truck… i was told I would be charged $27 for gas. So i went to the gas station, AGAIN, and filled up the tank to MORE than when I picked it up. I was still charged $7 for gas. This makes absolutely ZERO sense. I will be using Penske from now on.

ASHLEIGH PARKER 
Rating:
5.0

Service was excellent!

TIMOTHY HOLEVIS 
Rating:
5.0

Customer did not leave a comment.

Gretchen Lendvay 
Rating:
5.0

Very hard to improve on this location. Rob and Rich are always excellent when I need their help. They are the reason this is the only location I use.

TONY HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Troy Murray 
Rating:
4.0

The 2 guys there were so helpful they made renting a vehicle an easy task. Those 2 are keepers.

MICHAEL LOGAN 
Rating:
5.0

Excellent assistance, rapid check in and check out

Christopher Laurent 
Rating:
5.0

Customer did not leave a comment.

Kerin Schweigert 
Rating:
5.0

The gentleman that helped me was very nice and very thorough in explaining everything to me. One thing I would make sure that you tell the customers is if they are going to drop the U-Haul off after hours to make sure they take a picture of this odometer and the fuel gauge before they lock the truck and drop the keys in.

Linda Rodriguez-Reyes 
Rating:
1.0

The Truck was fine the employees at the office were good but the online online and phone service was absolutely horrible trying to pick up the truck that I had reserved took 2 hours and still didn't get the keys to the truck had to come back once the shop was open And we'll never do that again

Raymond Hodges 
Rating:
2.0

Check in time, should have taken only 10-15 minutes. I was there for over an hour! Associate Rob, could not get my contract to print!? He was blaming U-Haul, all the way. Turned out his printer was not even turned on, or in sleep mode! I couldn't get out of there , fast enough!!! Will never use, or recommend U-Haul to anyone!!!

Leann KENNEY 
Rating:
5.0

I've used this location multiple times for storage and vehicle rentals. Rich and Rob have always been great to work with! Fair/ competitive pricing and excellent customer service skills. I highly recommend them. They are always my go to for their services!

TONY HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Lisa Williams 
Rating:
5.0

Customer did not leave a comment.

Richard Thomas 
Rating:
5.0

The guys at Compass Storage are great!

Bob Rutland 
Rating:
5.0

Customer did not leave a comment.

Craig Van Collie 
Rating:
5.0

Customer did not leave a comment.

Jon Galla 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bradley 
Rating:
5.0

Rob was awesome!!

Casey Lamb 
Rating:
5.0

lower your prices on the units. I first rented this unit November 2021. In these 12 months it has gone up 30%. $131 to $169. I realize inflation is up but a 30% increase in 1 year is too much.

LOUIS DALESSANDRO 
Rating:
5.0

Everything was great

Peter Ciolino 
Rating:
5.0

Customer did not leave a comment.

John Sherburne 
Rating:
5.0

Customer did not leave a comment.

Mark Laurin 
Rating:
5.0

One of the best UHaul experiences I've had! Very friendly service and truck was clean and ran well.

Susan Russell 
Rating:
5.0

Your agent was outstanding, helpful, and cheerful.

Paul Fritz 
Rating:
5.0

Great customer service on short notice!

Jodi Carlino 
Rating:
5.0

The only issue I had was the lock on the loading door was very difficult to open and lock. Needs to be oiled or replaced.

John Pfahlert 
Rating:
3.0

The truck had built up dirt and ick on the entire dash (top & front), steering wheel, and throughout the interior. It definitely has not been cleaned in sometime. With everything going on with Covid, etc., the vehicle should be cleaned prior to rental. On the under part of the dashboard, fixtures/parts were loose and/or cracked. I have rented from other locations (other states as well) and this truck was the worst, pertaining to condition and cleanliness. The pickup was simple at this location but, based on this experience, it is evident that they do not maintain their equipment. $75 for 3 hours, 32 miles, I would at least expect a clean interior. It was just gross.

Kelly Guarna 
Rating:
5.0

Customer did not leave a comment.

Mick Willett 
Rating:
5.0

Customer service was excellent

James Mcubbin 
Rating:
5.0

Absolutely nothing! Don’t change a thing!

Tanya Hiatt 
Rating:
5.0

Customer did not leave a comment.

Robhert Crum 
Rating:
3.0

We have used your online app twice now and both times very frustrating. We end up calling and getting things resolved over the phone. The truck was very dirty.

Kathy Maxwell 
Rating:
5.0

Rob provided excellent service to us. He was willing to go above expectation to make sure we received the vehicle we needed.

Bev Warriner 
Rating:
5.0

Rob and Rich were very helpful and accommodating Best place to get a truck Thanks guys Frank

Frank Lipton 
Rating:
5.0

Customer did not leave a comment.

Heidi Sherwood 
Rating:
5.0

I love the online process.

Steven Green 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Dorothy Girardi 
Rating:
5.0

Nothing! Awesome service!

Stephen Helgoth 
Rating:
4.0

Customer did not leave a comment.

Stephanie Sifrit 
Rating:
5.0

Customer did not leave a comment.

Robert Philpott 
Rating:
5.0

Great location & service! Rob is Very Professional and Nice!

ROBERT CRUM 
Rating:
5.0

Rich and Rob were so helpful, amazing and professional. I will always come to this Company at the Cortez location. I highly recommend everyone else does too. Thank you, Dawn

Dawn Hall 
Rating:
5.0

The people at this location her super helpful and friendly, really made it a great experience for us!

Brian Brooks 
Rating:
5.0

Customer did not leave a comment.

Wendi Turcotte 
Rating:
5.0

Compass Storage was clean and very well run. We will certainly recommend it to others.

Mary Weisse 
Rating:
5.0

Customer did not leave a comment.

Deborah Miller 
Rating:
5.0

Customer did not leave a comment.

Harris Roberts 
Rating:
5.0

Polite, professional person at the desk. Checked in and returned very quickly with no issues. Will definitely use again! Made my move that much easier. One less thing to worry about!!!

JOSEPH TANNER 
Rating:
5.0

Great place, wonderful staff and very helpful and reasonable prices!!!. I will continue to only come here, you should too! Thank you, Dawn H

Dawn Hall 
Rating:
5.0

Rob was excellent and very helpful. Would highly recommend.

PAMELA ROBISON 
Rating:
5.0

Customer did not leave a comment.

Meghan Weingard 
Rating:
5.0

Customer did not leave a comment.

Jim Ladd 
Rating:
5.0

Customer did not leave a comment.

David Jacques 
Rating:
5.0

Great customer service and manager was awesome.

Richard Klimm 
Rating:
5.0

Customer did not leave a comment.

Thomas Campion 
Rating:
5.0

Rich was awesome but uhaul it’s self was horrible. Bad customer service !! Renting trucks for mobile app that aren’t available and not answering phone. No help at all!! You should really talk to chick fil a owners and learn what service is!!!

KELLY WARE 
Rating:
5.0

Customer did not leave a comment.

PHILIP BROWN 
Rating:
3.0

The truck was really dirty. Mad all over. For $150 I would expect it to be a little cleaner. Plus 0.99 per mile is a bit much. Will never rent from this location again.

ADAM HAMEL 
Rating:
5.0

Customer did not leave a comment.

James James 
Rating:
5.0

Great Service, friendly management.

Mark Douglas 
Rating:
5.0

Great customer service!

Brant Mathers 
Rating:
5.0

Customer did not leave a comment.

JAMES BAILEY 
Rating:
3.0

First of all the contactless pick up is a joke, it took me almost an hour to finally be able to get into my uhaul. It ended up costing me an extra $100 to get the movers to wait for me. Then the uhaul itself was all dirty and definitely not cleaned between customers. The brakes on the uhaul are not ok either. I press on them and basically have to put all my weight on them to get the truck to stop. Thankfully I was never going very fast. But I would not recommend taking this truck on the freeway. I’m sure the location is a great place, but unfortunately they are dealing with this horrible uhaul contactless pick up and basically requiring signing away your first born child in order to rent a truck.

Brianna Theer 
Rating:
5.0

Customer did not leave a comment.

Brant Mathers 
Rating:
5.0

Rob and Rick are fantastic! Know their stuff and are very accommodating as well as fair.

Michael ONeil 
Rating:
5.0

Customer did not leave a comment.

Paul Willing 
Rating:
5.0

Rob is always great!

AnneMarie Neessen 
Rating:
5.0

Customer did not leave a comment.

Leanne Altizer 
Rating:
5.0

These guys are so accommodating and wonderful . I would recommend the storage facility, truck rental . The staff is so attentive. Thank you for helping me with my transition.

Jacqueline Love 
Rating:
5.0

Customer did not leave a comment.

Shona LaBaff 
Rating:
5.0

Very helpful in drop off as reservation to drop off was at another place and they told us to return to this location. Rum was so wonderful in removing extra charges that were on account with no reason to have them. The u haul online reservation process is a nightmare. It needs fixing.

Pete Maze 
Rating:
5.0

The manager was great! Very helpful and informative.

BRIAN AMATO 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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