Excellent service personnel and equipment was fine. I was able to complete my moving tasks in a 5 hour period with interruptions that could have allowed it to be done faster. Not issue with UHaul.
Steve Tinsworth
Customer Reviews for Compass Self Storage Cortez Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent was very friendly!
Kenton HamiltonVery professional, helpful, and knowledgeable!!
Scott MaxnerThe only thing was the print size on paper work is very small and hard to read with old eyes.
John McDonaldReserved a 15 foot truck with an appliance dolly. They didn't save an appliance dolly so I had to find one somewhere else. A real pain since it's something one depends on
Douglas DuffI was charged for four miles over the allowed when I left a quarter of a tank surplus of gas in the truck. There was no credit for the additional fuel.
Arthur CombsTruck was riding rough, chugging along seemed like it wanted to stall out
Gina PhillipsEric was very helpful and made my day more easy. thank you
renier grdiaEverything was a smooth transition! Thanks for all the help!
Ashley JurkowskiGreat location! Absolutely amazing customer service!
Andrey GavralovEric and Rich are an excellent team! The UHAUL computer was down and it wasn't their fault. They still allowed us to load the truck. When we were done they were able to get the computer to work and got the rental done. I was very pleased with their attitude and attention to customer service.
Matthew NadaI was very happy with the location and service I received. Thank you.
MICHAEL THOMPSONThe 2 cigarette lighters on the dash didn’t work. Only the one in the glove box worked. It’s a convenient location for me.
David CotroneThe app is horrible. Had a lot of issues with mobile check in. Made us an hour late. Never again will I use it.
CHARLES LAMMI have used this location several times. Your associates working there are always kind and professional.
Donna StJeanEric was very thorough and informative. He answered all my questions right on the spot.
Lori RossGreat service
Casey LambManager Rich is always professional Great location I’m a customer for over 8 years Always recommend
KENNETH YATESEverything great
Kathie RameyWhen returning my truck, I used less than a quarter tank of gas and was told I would be charged $55 for gas. So i went to the gas station and put gas in so it was even from when i picked up the truck… i was told I would be charged $27 for gas. So i went to the gas station, AGAIN, and filled up the tank to MORE than when I picked it up. I was still charged $7 for gas. This makes absolutely ZERO sense. I will be using Penske from now on.
ASHLEIGH PARKERService was excellent!
TIMOTHY HOLEVISVery hard to improve on this location. Rob and Rich are always excellent when I need their help. They are the reason this is the only location I use.
TONY HOPKINSThe 2 guys there were so helpful they made renting a vehicle an easy task. Those 2 are keepers.
MICHAEL LOGANExcellent assistance, rapid check in and check out
Christopher LaurentThe gentleman that helped me was very nice and very thorough in explaining everything to me. One thing I would make sure that you tell the customers is if they are going to drop the U-Haul off after hours to make sure they take a picture of this odometer and the fuel gauge before they lock the truck and drop the keys in.
Linda Rodriguez-ReyesThe Truck was fine the employees at the office were good but the online online and phone service was absolutely horrible trying to pick up the truck that I had reserved took 2 hours and still didn't get the keys to the truck had to come back once the shop was open And we'll never do that again
Raymond HodgesCheck in time, should have taken only 10-15 minutes. I was there for over an hour! Associate Rob, could not get my contract to print!? He was blaming U-Haul, all the way. Turned out his printer was not even turned on, or in sleep mode! I couldn't get out of there , fast enough!!! Will never use, or recommend U-Haul to anyone!!!
Leann KENNEYI've used this location multiple times for storage and vehicle rentals. Rich and Rob have always been great to work with! Fair/ competitive pricing and excellent customer service skills. I highly recommend them. They are always my go to for their services!
TONY HOPKINSThe guys at Compass Storage are great!
Bob RutlandRob was awesome!!
Casey Lamblower your prices on the units. I first rented this unit November 2021. In these 12 months it has gone up 30%. $131 to $169. I realize inflation is up but a 30% increase in 1 year is too much.
LOUIS DALESSANDROEverything was great
Peter CiolinoOne of the best UHaul experiences I've had! Very friendly service and truck was clean and ran well.
Susan RussellYour agent was outstanding, helpful, and cheerful.
Paul FritzGreat customer service on short notice!
Jodi CarlinoThe only issue I had was the lock on the loading door was very difficult to open and lock. Needs to be oiled or replaced.
John PfahlertThe truck had built up dirt and ick on the entire dash (top & front), steering wheel, and throughout the interior. It definitely has not been cleaned in sometime. With everything going on with Covid, etc., the vehicle should be cleaned prior to rental. On the under part of the dashboard, fixtures/parts were loose and/or cracked. I have rented from other locations (other states as well) and this truck was the worst, pertaining to condition and cleanliness. The pickup was simple at this location but, based on this experience, it is evident that they do not maintain their equipment. $75 for 3 hours, 32 miles, I would at least expect a clean interior. It was just gross.
Kelly GuarnaCustomer service was excellent
James McubbinAbsolutely nothing! Don’t change a thing!
Tanya HiattWe have used your online app twice now and both times very frustrating. We end up calling and getting things resolved over the phone. The truck was very dirty.
Kathy MaxwellRob provided excellent service to us. He was willing to go above expectation to make sure we received the vehicle we needed.
Bev WarrinerRob and Rich were very helpful and accommodating Best place to get a truck Thanks guys Frank
Frank LiptonI love the online process.
Steven GreenNothing! Awesome service!
Stephen HelgothGreat location & service! Rob is Very Professional and Nice!
ROBERT CRUMRich and Rob were so helpful, amazing and professional. I will always come to this Company at the Cortez location. I highly recommend everyone else does too. Thank you, Dawn
Dawn HallThe people at this location her super helpful and friendly, really made it a great experience for us!
Brian BrooksCompass Storage was clean and very well run. We will certainly recommend it to others.
Mary WeissePolite, professional person at the desk. Checked in and returned very quickly with no issues. Will definitely use again! Made my move that much easier. One less thing to worry about!!!
JOSEPH TANNERGreat place, wonderful staff and very helpful and reasonable prices!!!. I will continue to only come here, you should too! Thank you, Dawn H
Dawn HallRob was excellent and very helpful. Would highly recommend.
PAMELA ROBISONGreat customer service and manager was awesome.
Richard KlimmRich was awesome but uhaul it’s self was horrible. Bad customer service !! Renting trucks for mobile app that aren’t available and not answering phone. No help at all!! You should really talk to chick fil a owners and learn what service is!!!
KELLY WAREThe truck was really dirty. Mad all over. For $150 I would expect it to be a little cleaner. Plus 0.99 per mile is a bit much. Will never rent from this location again.
ADAM HAMELGreat Service, friendly management.
Mark DouglasGreat customer service!
Brant MathersFirst of all the contactless pick up is a joke, it took me almost an hour to finally be able to get into my uhaul. It ended up costing me an extra $100 to get the movers to wait for me. Then the uhaul itself was all dirty and definitely not cleaned between customers. The brakes on the uhaul are not ok either. I press on them and basically have to put all my weight on them to get the truck to stop. Thankfully I was never going very fast. But I would not recommend taking this truck on the freeway. I’m sure the location is a great place, but unfortunately they are dealing with this horrible uhaul contactless pick up and basically requiring signing away your first born child in order to rent a truck.
Brianna TheerRob and Rick are fantastic! Know their stuff and are very accommodating as well as fair.
Michael ONeilRob is always great!
AnneMarie NeessenThese guys are so accommodating and wonderful . I would recommend the storage facility, truck rental . The staff is so attentive. Thank you for helping me with my transition.
Jacqueline LoveVery helpful in drop off as reservation to drop off was at another place and they told us to return to this location. Rum was so wonderful in removing extra charges that were on account with no reason to have them. The u haul online reservation process is a nightmare. It needs fixing.
Pete MazeThe manager was great! Very helpful and informative.
BRIAN AMATO