Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)

1,695 reviews

7750 Lockwood Ridge Rd   Sarasota, FL 34243

(941) 355-6769

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(941) 355-6769

7750 Lockwood Ridge Rd
Sarasota, FL 34243

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kathy was awesome

MICHAEL CODELIA 
Rating:
5.0

Customer did not leave a comment.

Stephen Banko 
Rating:
1.0

I had a terrible experience this time around renting from you guys. I booked the place up the road twice on-line because it was right next to my house, but your system kept on switching me to another location past SR 301. Why would I want to go out of my way to drive back and waste money? I finally got someone from customer service to book the place that I wanted, ONLY for it to get switched again to the place off of 301, WHAT THE HELL?? I call customer service to get it fixed again, but the man on the phone booked me waaaaaaay beyond the 4 hours I needed the truck for! The icing on the cake was the truck needed a wheel alignment badly and when I returned it the internet service and the drop-off location was terrible and your app did not work. Terrible, terrible experience with you guys this time around! Rob Sanchez

ROBERTO SANCHEZ MARTINEZ 
Rating:
5.0

Love the customer service, the clerk was great and very helpful and nice, I really enjoyed visiting this location, ihighly recommend 😀

JESSE PRICE 
Rating:
4.0

The location was convenient, I did not have any interaction with any personnel during the vehicle drop off. The 1-800-GO-U-HAUL person was extremely helpful during the drop off.

JIM ENNIS 
Rating:
5.0

Customer did not leave a comment.

Joseph Seifert 
Rating:
5.0

The windows were dirty. The service was excellent. Getting the van and return I had no problems.

Howard Quint 
Rating:
5.0

Great service, fast and Professional

Luis Colon 
Rating:
5.0

Customer did not leave a comment.

BONNIE WITHERSPOON 
Rating:
5.0

It was an older truck with high mileage (171,000+). Worked ok. but pretty beat up. :) It was clean. but rusted and a bit rough.

Craig Wilson 
Rating:
5.0

Customer did not leave a comment.

Christina Moore 
Rating:
5.0

Customer did not leave a comment.

Laura Dirksing 
Rating:
5.0

Not much it was a fast and easy going experience

Robert Semrinec 
Rating:
5.0

The cabin of the truck could have been cleaned better. Also, the storage part of the truck I had a dirty floor, causing some black marks on carpet. Other than that it was fine.

BRIAN MCDONALD 
Rating:
5.0

Katy was great

Javon Butters 
Rating:
5.0

I wish I would had caught the young man's name, but he was pleasant, quick, and thoroughl

Virginia Matts 
Rating:
5.0

To speak to someone at this location you have to call the Compass Storage number. The UHaul number brings you to a national UHaul representative…that’s my only complaint. Everything else went very smoothly and I appreciate that during a stressful move!

Jill Grove 
Rating:
5.0

Customer did not leave a comment.

Issam Kawtharani 
Rating:
5.0

Attention was superb, fast courteous and just all around nice and clean.

Lissette Serrano 
Rating:
5.0

Customer did not leave a comment.

Marbella Castaneda 
Rating:
5.0

It was a great experience. They were very friendly, helpful, and knowledgeable. I can recommend them very enthusiastically to anyone needing a moving vehicle.

DOUG HUBERT 
Rating:
5.0

Nothing. Very helpful.

Theresa Sofield 
Rating:
5.0

Nothing

jordan richard 
Rating:
5.0

Friendly and speedy service . All the time !

Robert Hiler 
Rating:
5.0

Customer did not leave a comment.

Eikeen Gallagher 
Rating:
5.0

Nothing! Fred was very nice and helpful! Made some great suggestions for me. I have already placed another rental reservation for 2 weeks from now.

Barbara Turner 
Rating:
5.0

Customer did not leave a comment.

Brittany Atkins 
Rating:
5.0

Great online experience during reservation and precheckin. Also great staff at facility.

Donald Kovacik 
Rating:
5.0

My first time at this location. Couldn’t ask for better service! AAA+++

Randy Zimmerman 
Rating:
4.0

Customer did not leave a comment.

PAMELA LITTLE 
Rating:
5.0

Customer did not leave a comment.

Theresa Sofield 
Rating:
1.0

I never rented a truck or anything at this place. This is either fraud or a uhaul very annoying mistake. I hope it’s a mistake because you ruined my Christmas Holiday 😡🥵

Rey DeJesus 
Rating:
5.0

Everything was great. No suggestions for improvement.

Robert Iannucci 
Rating:
5.0

Customer did not leave a comment.

Eugene Smolko 
Rating:
4.0

Overall great experience. The staff was super friendly and competent, and service was quick. Only negative is that the vehicle was a bit old and ran very rough. Never had any mechanical issue, just could tell it was getting close to retirement.

Paul Bouton 
Rating:
1.0

The staff member was unwilling to check in the vehicle while I was there to make sure there were no discrepancies. He said he was not going to stop what he was doing, clearly upset I had asked him. He was rude and there was no one else in the store, he simply chose not to accommodate me. I called customer service and they seemed ok with it all, however, they claimed they tried to call him but the phone was off. I’ve used uhaul dozens of times and have only had 1 other problem years ago.

Michael Bittler 
Rating:
4.0

Truck had been majorly smoked in. Complaint at pick up and same day to uhaul. Nothing done to date.

Terry Liles 
Rating:
5.0

Continuar así, facil,rapido y económico.

Akim Pedriglieri 
Rating:
5.0

Nice clean easy access Nice elderly gentleman with a good attitude

Khaled Samara 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
4.0

Customer did not leave a comment.

Larry Wolter 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Elsen 
Rating:
5.0

Customer did not leave a comment.

Donald Wright 
Rating:
5.0

all good

Sean Maher 
Rating:
5.0

Customer did not leave a comment.

KYAW LIN 
Rating:
5.0

Great customer service quick fast and easy

Ibenass Johnson 
Rating:
4.0

Customer did not leave a comment.

Sean Clark 
Rating:
5.0

Customer did not leave a comment.

THOMAS MURAGLIA 
Rating:
5.0

Customer did not leave a comment.

John Agramonte 
Rating:
5.0

Customer did not leave a comment.

ROBERT RIST 
Rating:
5.0

Nothing. The gentleman was very on point. Very helpful.

Anthony Lutze 
Rating:
3.0

Customer did not leave a comment.

Real Poirier 
Rating:
5.0

Customer did not leave a comment.

Gordon Nordgren 
Rating:
5.0

Customer did not leave a comment.

Eric Boothe 
Rating:
5.0

Served it’s purpose.

Hector Ramos 
Rating:
5.0

Amazing experience with U-Haul today, girl that worked at this location was so helpful and polite and made the whole process so much faster. Highly recommend 🤙🏻🤙🏻🤙🏻

Nikola Stepanovic 
Rating:
5.0

Customer did not leave a comment.

Katelyn Trepanier 
Rating:
5.0

Loved the gentleman that helped me on Saturday! It’s refreshing to have good customer service, rare to find these days!!

Rebekah Giles-Dugue 
Rating:
5.0

They were very helpful.

Sean duade 
Rating:
4.0

Manager of the location was very nice and had me in and out quickly.

Richard Hall 
Rating:
5.0

Customer did not leave a comment.

Thomas Stup 
Rating:
5.0

Fred was professional and friendly.

JAROSLAW LIPINSKI 
Rating:
4.0

Customer did not leave a comment.

David Feuehauf 
Rating:
5.0

Can’t think of anything! I think the gentleman that helped me was named Steve? Polite and professional!

Brad Willy 
Rating:
5.0

Thank you for doing the moving experience less stressful with your awesome service.

WILLIAM GARCIA 
Rating:
2.0

Compass storage associate was rude and not helpful at all

Chris Jones 
Rating:
5.0

Customer did not leave a comment.

EDWARD KOPLOS 
Rating:
5.0

Customer did not leave a comment.

YOSNIEL RAMOS 
Rating:
5.0

The customer service was 🌟🌟🌟🌟🌟

Theresia Crenshaw 
Rating:
5.0

Customer did not leave a comment.

Fred Hornberger 
Rating:
4.0

Need more coverage on Sunday, the wait is too long

Michael Karwinski 
Rating:
1.0

The vehicle I had picked up it’s an old junk. Rocker panels and both side are rotten to the extend I worried to drive it about 200 miles that day. The engine needs a tuneup, it is loosing it’s power ones in the while while driving on the highway. Honestly I’m ready to share my bad experience with more people and stir them away from Uhal rental. Check in and check out is really time consuming, by the time I was in the road it was already 10:45 I started checking in at 10. Same dropping off. Another thing you shouldn’t have half tank as it absurd to try to get to same level. For $200 for couple of hours I was expecting newer vehicle. In most of the states this junk wouldn’t pass the inspection. I was a body shop manager I know what I’m thinking about. It is neglecting not to take this vehicle off the road. I have pictures if interested.

Artur Paulus 
Rating:
5.0

Customer did not leave a comment.

Manolis Papadimitriou 
Rating:
5.0

Customer did not leave a comment.

Frank Nemeth 
Rating:
5.0

Staff very friendly and uhaul was clean and ran very well.

William Tierney 
Rating:
5.0

Customer did not leave a comment.

Fanny Acosta 
Rating:
5.0

Customer did not leave a comment.

Thomas Ryan 
Rating:
5.0

Customer did not leave a comment.

Teodora Mautner 
Rating:
1.0

This is not a location for truck rental, even though I booked everything online and received no information to indicate this was the case. The morning of the rental there was no truck and the attendant was not very moved by my situation. Just gave me an 800 number to call. A customer service person sent me to a second location 30 min away that also did not have a working truck. I was sent to a third location (another 30 min drive) where I finally received a truck…15 feet instead of 20, but it was something. Terrible experience with U-Haul. Will recommend for people to go elsewhere.

Eric Savitts 
Rating:
5.0

Customer did not leave a comment.

Douglas Cisler 
Rating:
5.0

Great location, service in the office was great.

David Rhodes 
Rating:
5.0

Customer did not leave a comment.

Laura Lobosco 
Rating:
3.0

The drop off location personal were very friendly and courteous. They too agreed the truck had already seen its day.

Joseph Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

CJ Brunson 
Rating:
5.0

Fantastic customer service at drop off - knowledgeable, friendly, and helpful.

Brian Bray 
Rating:
5.0

Customer service was horrible, Michael was rude, disrespectful and unprofessional.

MIKE JAGODA 
Rating:
4.0

Customer did not leave a comment.

Anastasia Mcintyre 
Rating:
5.0

Customer did not leave a comment.

Judith Bonifaz 
Rating:
5.0

Good customer service and a good rental value.

JEROME CAMMARATA 
Rating:
5.0

Customer did not leave a comment.

Deborah Dailey 
Rating:
5.0

Service was Excellent!

Thomas Carollo 
Rating:
5.0

Customer did not leave a comment.

Maria Angulo 
Rating:
5.0

Very professional. Did not lock the truck with me. Was concerned that I would maybe be charged more but I was not.

Erica Fults 
Rating:
5.0

Customer did not leave a comment.

Quanteria Gibson 
Rating:
5.0

Excellent experience!

Shawna Smith 
Rating:
5.0

Very friendly staff, the rental process was quick and the return even speeder.

William Hickey 
Rating:
5.0

Customer did not leave a comment.

Richard Spillane 
Rating:
5.0

Customer did not leave a comment.

Karl Stumpf 
Rating:
4.0

Truck needs front end looked at.....possibly alignment.....

Steve Taylor 
Rating:
5.0

Good customer service. Easy pick up and return. Thank you!

Jose Cabrera 
No reviews have been submitted for this location.

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