Very friendly and helpful.
john d
Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The employee at this location was very helpful and pleasant. I wouldn't hesitate to do business here again.
JOSEPH CI had no problem with this location. My general reservation was the issue. I reserved a van that was supposed to be waiting for me at midgard storage, State RD 7#E Bradenton, I jumped through numerous hoops to get there IEI walked from my place of business, only to find out that the van that was there was broken, they knew about it, and nobody called me. This is not the first time this has happened with U haul and if these reviews that you're asking for are worth a damn somebody should do something for me. Because if I have other options I certainly will take them at this point
GARY FVery nice people.
SCOTT RWas a very good help and attention, thanks.
HECTOR CGreat service. Easy pickup and check out. Thank you. Craig
CRAIG WGreat experience will use them again
Thomas BQuick service. Very personable. Thank you cw.
CRAIG Won 2/13 Katie solved our rental problem. However, our original pickup was scheduled 2/11 at Internet Pl. Truck not returned by previous renter. Pick up was supposed to be rescheduled for next day at Internet Pl, but your scheduler did not follow thru, so no truck. Finnaly on 2/13 we had to drive extra miles to Lockwood Ridge to complete our project. We scheduled the pick up from Internet Pl because the round trip mileage would be six(6) miles. Doing the rental from from Lockwood Ridge Rd, the mileage became 27 miles. It took 2 extra days, plus extra miles(21), plus time driving to and back home to pick up your vechicle. This project should have taken less than 1 hr, not 2 1/2 hrs. Walter Clark
WALTER CEveryone was friendly and helpful
Vincent CThink they charged me for not filling up tank but it was already half
TEVIN BWonderful customer service
HERMAN Min my experience in this locality all the service is excellent..the blonde lady who attended me very kindly
ROCNEY MThe best U-Haul I've been to. The lady at the desk was friendly and it was an easy rental. I chose the location because the reviews were good even though there was a closer location. The closer location had no staff was all automated. This was a good and easy experience.
Justin BNothing. Very helpful. Easy checkin and checkout.
ROBERT PStaff was super friendly. Very knowledgeable. Quick easy process. Gracias
WAIL LKatie and her staff were amazing. Polite and very professional. Thanks again for all your help.
SCOTT RAll was great
ANGELO SHad to travel 30 min to get a truck that I already had reserved close by, however, they did give me a price break to which I'm grateful. The truck had issues from the pickup. Bc I'm not familiar with large trucks, I just assumed it's the way these trucks are. My guy who drove for me was concerned and said the engine light was on for 8 hours of the trip.
SHARON JHad a reservation they took both people Without. A Rez first. Was charged For two Dollies. Never got any. Lots Of Details missed.
SHANNON MDrop off occurred before office opened. Key box provided. Plenty of parking space. As office was closed, questions two and three should be answered: "not relevant"--- I could have answered "yes" on three, but there were no personnel there, so I'm technically correct but unfairly so to your purposes. Good location. No complaints.
Albright AGood experience, and rental was worth the price.
ROBERT KKristina was awesome. Was a pleasure working with her
JUSTIN FFriendly, efficient rental process at a competitive price
CHARLES SWe used the phone app to pick up the truck. When we arrived, it wouldn't let us "find location" during the steps. We had to switch browsers and start over. By the time we finished, it was 8:30, and the desk person came to unlock the door. We entered to complete the process, but the app kept looping, instructing us to wait for processing. The experience was stressful, relying solely on the phone without staff assistance. I wouldn't recommend anyone to pick up a truck without staff present. Our movers were sitting at our house for an additional 45 minutes because we didn't show up with the moving truck on time.
Joseph SKatie was a pleasure tonight work with complete with excellent customer service skills and the best demeanor. Having her on the front lines will certainly make all go smoothly.
GARY BVery nice people
ROLFER MPerson checking me in was very nice and helpful.
BRADLEY MI will be using this location again! Excellent customer service! Southern hospitality is always a pleasure! Moving is ALWAYS a stressful process, but dealing with great customer service folks makes it just a little less stressful. Gracias
TONIA SExcelente
ORERBE BStaff was so kind and helpful. Easy process, nice equipment.
KAREN LCompass U-Haul did a great job of helping us after Midgard took our contract even though they knew they would not have the equipment. They never even bothered to tell me that we would have to go to another location for our truck. DON'T WASTE your time with Midgard. Go directly to Compass. They will take good care of you.
MICHAEL PStaff was extremely helpful, professional and nice. The rental and return process was seamless. Couldn't have been easier
JAMES DPaid for mattress covers from U-Haul on and they didn't have U-Haul covers at location and couldn't take it off my prepaid bill. However, they did have their own covers for a higher price
STEVEN CKaty is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!
STEVEN HKaty is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!
Steven HThe 2 young ladies that provided me with service were friendly, professional and efficient.
HECTOR RAttendant was awesome and very friendly!
RYAN KDrop off was excellent
JOSEPH GNothing. Katie was very professional and knowledgeable
WILLIAM HThe movers were excellent. Alex and Alex are amazing.
Mark RCustomer service was wonderful. Mobile app process for check in sucks
Monica TImprove the application; required multiple FL DL submissions
Michael CI really think everything went very smoothly. I can see how it could be a bit overwhelming for the clerk if it's a busy day so maybe help for them.
MARIE Cboth of your agents were very helpful and pleasant. Both went well beyond the scope of a "leasing" agent to help me.
CLIFFORD SSubject: Appreciation for Exceptional Service Dear U-Haul Team, I wanted to take a moment to commend Katy Quinn, the manager, for her outstanding assistance during my recent truck rental experience. Katy exemplified professionalism and made the process remarkably smooth. Moving can often feel overwhelming, but her support significantly alleviated the stress associated with it. Her attention to detail and commitment to customer service truly stood out, making the entire experience much more pleasant. Thank you, Katy, for your dedication and for making this process a positive one. Best regards, Ehsan
EHSAN MVery fast and efficient.
BERNARD WAll good
ANTHONY ACompass U-Haul has been my go to location for years. A couple of weeks ago I had to use another local location to rent a truck and it was a miserable experience! Yesterday I went back to Compass and it was a quick process, no more than 10 minutes from the time I walked in, to the time I was driving off the lot. I'll stick with this location from now on.
Gerden CSeamless process!
STEVEN HI was so happy to find that this storage has a live person inside. Before that I had an issue with Midgard storage because they don't have a live person there (only the virtual assistant), I had to spend about 2 hours of waiting and being on the phone with Uhaul before they could transfer me to Compass Self Storage. The issue was stupidly simple - the person who had the truck I reserved the night before, dropped it late and left the keys in the drop off box, but there was no live person who could take it out of the drop box and put it in another box where I could access it. Next time I will avoid Midgard for sure, Compass Self storage has a live person and if I reserved it there in the first place, I would not have to waste 2 hours on the phone.
YAROSLAV ZThe girl who served me was awesome I needed to switch my time she quickly got a vehical turned over from a previous renter who was early returning hers and it made my move stress free .This girl deserves recognition for who she is.If I had a business like this , I would want her on my team .Thanks again for my stress-free experience. She deserves a medal .my name is Deanne Signore 941-557-8554 .I don't remember her name.
DEANNE SKaty was amazing and her customer service far beyond excited my expectations.
SCARLETTE ALocation was changed from orginal request. New pick up was farther from house - added mileage to our trip. Did not have the some of the needed boxes for packing (queen size mattress or TV boxes)
CHARLES AWe have rented trucks and trailers in the last few months all have been reliable, clean and safe
ROBERT SThe employees were amazing, but the truck was awful, super dirty, made weird sounds, seat was stuck in a super awkward fixed position.
Adrian MYour associate (female) was very, very efficient and cordial. Much appreciated !!
Richard AWe had a great experience with this location. The representative was very helpful. Would rent again from Compass.
MICHAEL DGreat customer service!
BLAKE WQuick, easy and got the job done. Thank you
DYLAN GThe young lady working there was very friendly and professional, normally you find someone that seems to hate their job. She had a very good attitude.
Jonathan B