El cliente no dejó un comentario.Per C.
Customer Reviews for Compass Self Stg Lockwood Rdg
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
So I accidentally left my coffee cup and a pack of brand new cigarettes by accident and the gentleman called me as I am working two jobs and told me that he's going to hang onto it for me and then I got so busy with work for a week he called me again to remind me I told him that I would be there the next day and I showed up and he said he threw away my pack of cigarettes but he was my coffee cup because he said he hates cigarettes. I thought that that was very rude and I almost made him pay for a new one but then again it's not his responsibility and it was my fault for leaving it. But if that was me he would've gotten everything back.Christopher K.
So easy to do as a first-timer and my customer service person was fabulous!!CHRISTINE G.
I used uhaul for the first time to move a friend & was charged a cleaning fee because a small amount of liquid had poured out from moving the refrigerator. I tried to contact support and ask why I was being charged an additional 50$. They told me the truck needed cleaning. Although when I had rented it from the store the guy had never informed me of this. It literally would have taken me 2 minutes to wipe up the spot and you all are charging me 50$. First time customer and last time customer I'll look elsewhere next time I need a truck.RYAN P.
Very Professional on every level.William P.
El cliente no dejó un comentario.JESSICA C.
El cliente no dejó un comentario.Catherine R.
Good experienceDavid W.
No cruise control was disappointingGerald S.
The guy who helped me get checked in was super helpful. I also appreciated that all staff were masked.Jessica S.
El cliente no dejó un comentario.Helbert R.
El cliente no dejó un comentario.Stephanie W.
El cliente no dejó un comentario.Christine G.
I did not get enough miles for my move. The distance door to door is 66 miles. They never accounted for the fact that I needed to drive from the location of pickup to the loading house and then the distance from the unloading house to the drop off location.Anthony C.
Everything was perfectBrandy P.
I would recommend this location only. This guy was great and really tried to work with us to solve the â€œno truckâ€ issue. U-haul In general is a different story. I will NEVER use U-haul again. Customer service calls with 15-20 min wait times. Changing my pick up location AND time without notice. I don't know why U-Haul thinks they get to decide what day and time I will move but they don't.Jesse C.
El cliente no dejó un comentario.BILL S.
Everything was perfect!Fred A.
This location is where we store our RV. The staff are super friendly and accommodating. Always a great experience working with Compass.Daniel P.
great serviceROBERT K.
Great customer service! Thank youPerry W.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Daniel G.
My rate was $59.90 for 24 hours. I extended it 4 hours & was charged an additional $30 - seems pretty steep!DEIRDRE F.
El cliente no dejó un comentario.Biren P.
They are so really coolRoger F.
Excelente customer service. Thank you!!Maritza W.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.John M.
Moving is never fun but this uhaul experience made it a lot less stressful! I was moving my daughter into her first apartment. Pickup and return of the vehicle was a snap and the staff was very nice. The vehicle was clean, ran great, and was easy to drive. I would highly recommend this location to other people.Denise B.
El cliente no dejó un comentario.Trevor A.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Bruce J.
Customer service was terrific.Beth R.
No problems and helpful. Changed our drop off location to somewhere closer to our final destination but it may have confused the system as we then had to deal with issues about where it was dropped offJoAnn B.
All went smoothly, personnel was very knowledgeableStephen S.
Before leaving I looked the truck over and saw scratches etc and took photos, so we would not be responsible for them. Got a text to verify pictures of the truck (that were tiny and far away) to accept the appearance of the truck prior to driving away. Didn't like that process as there were visible scratches on the truck you could not see in photos I haul sent.Jack B.
El cliente no dejó un comentario.Karen H.
Everything was great!! Needed to move a full truck load to storage. Never drove one before but was easy !!Christine D.
The actual location is phenomenal. However the people at U-Haul corporate answering the phone are not representing the good customer service that individual locations provide. I called to see about availability - why was the sassy chick on your team REQUIRING a credit card just to.tell me if a van was a mile away from me? That's wack. Y'all can do better, if that really is your process. But that goodness the individual locations are usually great, just like this one.SARAH K.
El cliente no dejó un comentario.Deivis V.
El cliente no dejó un comentario.Ron L.
El cliente no dejó un comentario.Michael S.
Fred was very courteous & a perfect gentleman. He even stayed after closing while l decided if l should keep the van or take the 10 footer. His patience and professionalism were greatly appreciated. The premises were impeccable. And the bathroom super clean & cute.. best bathroom l've seen in a storage facility. For a lady that is a big plus! Also the storage area looked very safe & secured. I would definitely use this pace. Thank you all!!!Linda H.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Sara J.
El cliente no dejó un comentario.Jonathan G.
We got overcharged almost 350 miles but they corrected the mistake. Only problem if I didn't look at my junk mail it would have been overcharged and not sure we could have a refundSUZANNE B.
El cliente no dejó un comentario.WILLIAM E.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.DONNIE M.
El cliente no dejó un comentario.Francisco C.
El cliente no dejó un comentario.BRUCE W.
The person working the desk the day I picked up the truck was so unprofessional and gave a vibe of being just generally lazy. He didn't even want to have to get up from his chair to move a truck that was in the way of the one we were getting. I expected better service given the money I paid to rent your equipment. I could have gotten cheaper, but used Uhaul because of its reputation in the past. Very disappointed.Billy R.
Great, friendly service!Peter H.
Was the best experience. Both employees that help me on May 29 ( do not remember his name?) and May 31 (Aaron) were great.Donnie M.
El cliente no dejó un comentario.Daniel F.
The staff opened the store on time and were were ready for customers when they did. Very helpful and equipment was cleaned and operable.Leroy W.
El cliente no dejó un comentario.WARREN C.
El cliente no dejó un comentario.Jorge I.
El cliente no dejó un comentario.THOMAS W.
El cliente no dejó un comentario.Katie W.
It's perfect ! No troublesDALE M.
Everyone was always helpful and friendlyTrad G.
Employee was greatGREG B.
El cliente no dejó un comentario.Daniel D.
The truck drove horribly and when I told the guy at the counter he joked about it and didn't seem to care. The truck had such wobbly steering I legitimately thought I wasn't going to be able to keep in on the road and the guy laughed about my safety! I will use another location in the future!Monica G.
El cliente no dejó un comentario.Gretchen F.
El cliente no dejó un comentario.Linda H.
Convenient pick up center. Efficient friendly service. No hassle. Clean, nearly new van. Highly recommend.John R.
Allow daily rentals for storageKen V.
Representative at the rental location was very friendly, professional and helpful. Truck was in very good condition and very clean. Overall, a very positive experience!Edward F.
El cliente no dejó un comentario.Pam J.
The entire experience was terrific! Full gas tank, truck in good shape, etc. No improvement required.Daniel F.
Don't let people use the app while the office is open. The app is terrible.Paul K.
People were friendly and helpful.Casey E.
Very efficient and great to work with...ALEXANDER V.
This is my 4th rentel from this location! The personnel are always helpful and do not waste my time. GraciasDARRELL F.
Appreciate Uhaul matching prices with Budget rentals!Chloe G.
Very friendly service. They also have storage available and all the supplies you'll need.david D.
Aaron and Fred were extremely helpful and took the time to answer all questions. I would go to the Lockwood Ridge Sarasota location again and absolutely recommend it to others in the area.Mark R.
The cost is very expensive.Antonio F.
The equipment was NOT where the confirmation indicated. Uhaul logisitcs are the worst. I will avoid using Uhaul in the future.BOB S.
El cliente no dejó un comentario.Ovidiu C.
When I reserve a truck I expect that truck. We were 3/4s of the way through payment process before he realized he had the wrong reservation even.MICHAEL A.
The center seat had a small rip in it prior to us getting it. Suggest putting these things on the vehicle record permanently or have it repaired.Alfred C.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.Santos W.
We always use your locationJessica H.
How does one improve something which is already perfect?Diane D.
El cliente no dejó un comentario.Sabrina M.
Compass storage Lockwood ridge/Sarasota , where I picked up unit, great! Uhaul where I returned in Durham efficient. Uhaul oo83063 Sarasota where I picked up supplies, very rude, unprofessional, definitely not customer service oriented, I will avoid and suggest the same . Today, people should appreciate having a job. THEY definitely do not and are a terrible reflection of uhaul.Michael R.
El cliente no dejó un comentario.David H.
Website for returning is a great idea, however flawed. I've not been able to check my last 3 rentals after hours.James S.
You did goodJoseph C.
Thank you it is a very profesional serviceJOSE C.
Ask if it's their first time using the uhaul to make sure they understand buttons/gears, etc. Other than that, it was an easy pick up and drop off.David L.
El cliente no dejó un comentario.Ruth P.