Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)

535 reviews

11129 Old Goddard Rd   Allen Park, MI 48101

(313) 265-2373

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(313) 265-2373

11129 Old Goddard Rd
Allen Park, MI 48101

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: 9 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Very helpful and friendly staff

Arum K 
Rating:
5.0

Customer did not leave a comment.

Lindsey M 
Rating:
5.0

They were very helpful

kenith f 
Rating:
5.0

John was a great help !

Lyn O 
Rating:
5.0

My mother had a stroke, which in it's self, is not good. I live in Arizona, and my wife and I had to fly to Michigan to take her back to Arizona, first we had to wait for the Rehab, center to release her, they tried to extort money from us by not letting Her go, so I mentioned that maybe I should call an Ombudsman, the next day they released her. If you are helping seniors at a assisted living center, remember an Ombudsman settles disputes with centers, on behalf of seniors. My whole experience with U-Haul was fantastic and quick, we picked up a 15 footer in Michigan and loaded it. My wife and I are both seniors, and im disabled, I see 8 specialists had open-heart surgery last June, then my Bladder stopped functioning, and then I found that I have two tumors, on my Thyroid gland and addrinal gland, stage 3 kidney failure, degenerative joint disease, now an autoimmune disease called Hashimoto's disease, my Sternum is not healing so it's in 2 pieces. I said all of this because you would be amazed at what you can do for loved ones, actually we really had a nice trip and time. Turning the truck in took 2 minutes. Thank you U-Haul and my mother thanks you to.

garry c 
Rating:
5.0

Customer did not leave a comment.

TONYA C 
Rating:
5.0

Customer did not leave a comment.

richard r 
Rating:
5.0

Very good dealer.

Keith F 
Rating:
5.0

Nice and efficient staff. I liked the electronic pickup process.

Fouad Z 
Rating:
2.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Samantha K 
Rating:
4.0

Staff was prompt and courteous. Pick up and drop off was convenient.

Kim W 
Rating:
1.0

I was given a price for the truck rental, then the price tripled when I went to pay the bill. I will never use U-haul again ever.

donald f 
Rating:
5.0

Customer did not leave a comment.

Gregory T 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

MARY P 
Rating:
5.0

Very friendly staff and I’m sure that I will be using them again

Darryl A 
Rating:
5.0

Very friendly, great customer service. I was asking questions on what type of truck to rent for my purchase and he was very informative. I would definitely be recommending this site to anyone who ask.

JASON G 
Rating:
5.0

Mrs. Mary was a bundle of joy, gave great advice, and was on all around pleasure. Used this location MULTIPLE times and never disappointed.

Travon H 
Rating:
5.0

Thanks for the move!

Denton A 
Rating:
5.0

Very professional, helpful, abd fruendly staff this location. They are great!

brad s 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

I highly recommend this location in Allen Park, MI and I will literally drive 30 minutes to use them again. Awesome customer service and easy transaction.

David D 
Rating:
5.0

Customer did not leave a comment.

Teddie B 
Rating:
5.0

Friendly

DEAN R 
Rating:
5.0

Customer did not leave a comment.

Anith r 
Rating:
5.0

Customer did not leave a comment.

GEORGE k 
Rating:
5.0

Then gentleman that helped was a nice n kind man!

Sharon P 
Rating:
5.0

Customer did not leave a comment.

McKenzie L 
Rating:
3.0

When a customer points out to you that the truck's engine light and a warning light for low tire pressure are on, when the vehicle is picked up, do not tell them, while basically disregarding their safety issues, that it will be ok the pressure is probably just down a pound or two. And when a customer calls for a lockout, do not try to charge them $220.00 to let them into their truck.

Rose M 
Rating:
5.0

Mary and her crew are always ready to help with what you need,have used this location several times

Andrew E 
Rating:
5.0

Customer did not leave a comment.

BRANDON F 
Rating:
3.0

Customer did not leave a comment.

Lori S 
Rating:
5.0

The vehicle was dropped off on a Sunday and they were not open so I have no rating for this locatiobn.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
5.0

Customer did not leave a comment.

Alicia D 
Rating:
5.0

Thank you for an easy transaction.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

Glenn M 
Rating:
5.0

Customer did not leave a comment.

jill B 
Rating:
4.0

Put a sign on the door that it is in the other building. Not the building with all the uhaul signage on it

Brandon M 
Rating:
5.0

Customer did not leave a comment.

MARY P 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
3.0

Fix the website to only show available locations where the trailer is available. Additionally, ensure that the pickup location is open for selected pickup times that show as available. Equipment was fine and drop off went well. But the order and pickup process was horrible.

James B 
Rating:
2.0

Customer did not leave a comment.

Tramell J 
Rating:
5.0

Customer did not leave a comment.

Casey C 
Rating:
3.0

The lady at the front desk was very nice and professional. However, there were a lot of problems with getting the correct trailer and the ID number was incorrect and paperwork that was wrong....etc....etc.. At the end of the day, we did get the right trailer, but it took 45 minutes which seemed excessive.

Ted R 
Rating:
5.0

Very nice employee also very helpful.

Neil E 
Rating:
5.0

Easy access to equipment,Thanks

Perry C 
Rating:
5.0

Customer did not leave a comment.

Aimee M 
Rating:
5.0

Customer did not leave a comment.

james m 
Rating:
5.0

Customer did not leave a comment.

MARIE H 
Rating:
5.0

Customer did not leave a comment.

Connie D 
Rating:
5.0

Customer did not leave a comment.

Jeffery W 
Rating:
5.0

Very friendly customer service!

Bonnie K 
Rating:
5.0

They did a great job. I would use them again.

Mark H 
Rating:
2.0

They were closed in the middle of the day. Had to leave the keys in a drop box. Two days later I get a call that they couldn’t find the keys. A text sent me to contact the location I picked up from. The pickup location knew nothing. The drop off location never answered after five attempts and never contacted me back.

Chelsea V 
Rating:
5.0

Everyone was very helpful , excellent service

chris b 
Rating:
4.0

One of the easiest pick ups and drop offs I have experienced. The staff was super experienced, knowledgeable, and great to work with. As I need the equipment or services that U-Haul offers. I will be using this location.

Micheal L 
Rating:
3.0

I was charged for the rental of a hand cart that I ordered. We got to where we were loading the truck and NO HAND CART. We ended up having to lift and carry very heavy furniture. It would be great if someone could check that everything was there before I picked it up.

Sherry H 
Rating:
5.0

Very friendly knowledgeable help will recommend to other people way better than a regular U-Haul service center

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

AARON F 
Rating:
5.0

Customer did not leave a comment.

Linda E 
Rating:
5.0

Customer did not leave a comment.

shawn W 
Rating:
5.0

Customer did not leave a comment.

Megan B 
Rating:
5.0

The customer rep was beyond amazing

Robert B 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Customer did not leave a comment.

Tayler H 
Rating:
5.0

Very friendly staff.

Iain M 
Rating:
5.0

They're conveniently located, professional and friendly!

Robert C 
Rating:
5.0

Customer did not leave a comment.

joe M 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Mohamad A 
Rating:
5.0

Customer did not leave a comment.

Gary V 
Rating:
5.0

Customer did not leave a comment.

Dennis Z 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

Customer did not leave a comment.

Amber C 
Rating:
5.0

Customer did not leave a comment.

kathy e 
Rating:
5.0

Customer did not leave a comment.

Ted M 
Rating:
4.0

I only put 4 stars coz they don't have their office (only sharing with a car shop temporarily) but the customer service was excellent-- easy transaction. Received the truck clean and in good condition. I will go back if I have to rent a truck again.

Shaula O 
Rating:
5.0

Customer did not leave a comment.

Darlene S 
Rating:
3.0

The truck we had was noisy because of the driver side door frame was tweaked a little which didn’t give you a good seal around the window. Didn’t notice it until we were on the highway, city driving was ok. It was annoying at the least.

Anthony B 
Rating:
5.0

No available parking spots when returning the truck.

BRUCE A 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Excellent service!

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
5.0

Love the 24 hour drop off. Very happy overall.

kathy o 
Rating:
3.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Great location! Very knowledgeable had me! On my way in no time!!! Very pleasant great experience Will return to this location!

Christopher G 
Rating:
5.0

Customer did not leave a comment.

JESSICA N 
Rating:
3.0

Check the truck out better before sending it back out. It was clean, but windshield wipers were very worn and I drove half a day in rain, one cable on the slide up door was completely off the spool and the transmission jerked and slipped at lower speeds. The people were friendly.

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

Kimberly J 
Rating:
5.0

Customer did not leave a comment.

Jorge G 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Keep up the good work!

John W 
Rating:
1.0

I filled up my vehicle with two gallons of gas for a 14 mile trip and was charged 30$ for gas after I already filled up

Benjamin D 
Rating:
4.0

Customer did not leave a comment.

Gregory G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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