Customer Reviews for Commuter Cars
(U-Haul Neighborhood Dealer)

133 reviews

20469 Hwy 20   Burlington, WA 98233

(360) 707-4348

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(360) 707-4348

20469 Hwy 20
Burlington, WA 98233

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Uhaul stated the truck and equipment I ordered would be available. This location was great but uhaul did not supply the extra equipment. The dealer did not fail but the uhaul ordering process is very faulty and does not follow through on their commitments to their customers.

GLEN RAY S. 
Rating:
3.0

Glacier U-Haul in Lyman wa was absolutely horrible not professional and needs their contract taken away

Misty C. 
Rating:
5.0

We were very impressed.

DEBORAH D. 
Rating:
5.0

Very friendly and helpful!

CHRISTA O. 
Rating:
5.0

Customer did not leave a comment.

Sherri N. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Rebekah N. 
Rating:
1.0

When I returned my equipment to this location they billed me $500 for pre-existing wear and tear to the vehicle even though the issues were clearly not the result is damage.

GRAHAM ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

The two Ladies that helped me out with my car trailer hauler were helpful and pleasant to deal with.

GORDON M. 
Rating:
1.0

My pick up experience was disorganized. My location and time changed at the last minute. The location was disorganized and took a long time to finally get things taken care of. It was a very frustrating experience.

Amber L. 
Rating:
1.0

Customer did not leave a comment.

Judy Ann B. 
Rating:
5.0

Customer did not leave a comment.

DIANE ELIZABETH J. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

great service here

GLENN V. 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

HAINING W. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Commuter cars had UHaul site issues. Initially not their faults and I do credit them for trying. BUT, very unprofessional. Didn't know the rates or how uhaul site even worked. Forgot to bring their own personal passwords so used a co-workers.Took 2.5 hours. They were supposed to open by noon and showed up at noon. So it took them 30 to even figure out the other issues at hand. Didn't even get my driver's license so I could have been under 18 for all they knew. They did try being as polite as possible but I'd be concerned if I was uhaul.

Bruce B. 
Rating:
5.0

None

WILBUR EUGENE B. 
Rating:
4.0

This became my alternate return location, less than 2 miles away from the original. Jason was very accommodating to the sudden change. Very competent, professional, efficient and friendly.

David V. 
Rating:
5.0

Make sure the tabs on your equipment are up to date and not expired.

Gerald G. 
Rating:
5.0

Both wiper blades were worn. Passenger side wiper rubber was split and completely separated from the rest of the blade surface.

JAGDIP G. 
Rating:
5.0

Customer did not leave a comment.

AKLILU W. 
Rating:
5.0

Very friendly and helpful. Will use them again when I rent.

MICHAEL ROSS H. 
Rating:
2.0

Location looked questionable .... had to call my mom and told her it looked “sketchy”

tessa H. 
Rating:
5.0

i honestly have no complaints, they worked with me on a short notice request were there to make sure i understood the contract, the procedure for safe hook up and pretravel inspections thanku im very pleased with this location.

JASON E. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Allison A. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

The early hours check-in was extremely difficult and frustrating and taxing. Once your agent got us through that, over 45 minutes later everything else went great.. A great pickup truck with less than 90 hours on it, great price, great value. I will use your services again without a second thought and recommend you to all of my friends and family with need of a truck. Thank you very much. PS The agent that helped us on the phone deserves a raise for her patience and persistence in helping us through the check-in.

guy A. 
Rating:
5.0

Location was great however it was 41 miles away from i where i lived and from where i reserved a truck. Very inconvenient!!

Monica W. 
Rating:
4.0

A pleasant experience. No problems.

BELINDA W. 
Rating:
3.0

6x12 cargo trailer should have a wheel lift on the tongue. It's extremely heavy to lift on/off the tow vehicle.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
1.0

Not professional and not location would like to return. It feels not welcoming as a Hispanic

Juan C. 
Rating:
1.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

They were so friendly and helpful

deeya A. 
Rating:
3.0

Hidden charges.

Dedrick C. 
Rating:
5.0

Customer did not leave a comment.

Brooks C. 
Rating:
5.0

Deliver my truck to the area it should be at. I made a reservation to pick up a truck in Shoreline, 3 months in advance, and got called 12 hours before my move to hear I had to drive an hour north to pick up my truck. I'm still really disappointed in my experience with U-Haul dispatch. If you won't have a truck at the location for pickup, specified on the reservation, why the hell do you ask for a pick up location on your website?

Matthew T. 
Rating:
2.0

Customer did not leave a comment.

NORM C. 
Rating:
4.0

Customer did not leave a comment.

Toby R. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
3.0

Was charged for insurance when I specifically said my car insurance would cover any damages.

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

Eugenia M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

You guys charged me $20 for returning a vehicle after hours when the business was open and the owner was there I want my $20 put back on my card today

Anthony K. 
Rating:
2.0

not a lot of space to move around. Its crowded and has poor lighting for after hours drop off. The rep did not explain how to do the beginning portion of after hours drop off, and I had to call customer service. It took a lot of time to complete.

David G. 
Rating:
4.0

Make sure they mark the amount of gas in vehicle before customer leaves with it. Good thing the rep at the u-haul return site believed me.

LAURIE B. 
Rating:
5.0

Customer did not leave a comment.

Garrison F. 
Rating:
3.0

Customer did not leave a comment.

Devon B. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
1.0

This whole experience was a joke. From the keys not being available the day of my rental because they forgot to put it on the lock box. I then got charged for that day. Even though I didnt actually got the rental. Then I got the rental the next day, they charged my account again and left me with no gas in the vehicle. Then when it came to refunding me the first days charge which was 79 and some change...they are only refunding me 50.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

lance C. 
Rating:
5.0

Couldn't have worked out better!

Reed H. 
Rating:
2.0

I gave an estimate on mileage to be 100 miles. I only went 47 miles. I was told that I wasn't getting a refund on the difference.. I feel that they misrepresented what was expected...

diane D. 
Rating:
5.0

Reduce Cost.

Charles H. 
Rating:
5.0

Safety chains were hard to connect to my stock hitch. But dealer managed . Thanks.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

The gentleman who assisted me was very personable! However, the safety chains that were on the trailer did not fit through my trucks hookup as they were to small. This was the same problem i had last time I rented a U haul from a different location Also, the tires on the trailer appeared to be completely worn out as they appeared bald with no tread. Fortunately I did not have any problems

Bradly M. 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
2.0

No place to drop key (slot was too small). My car was blocked in by a trailer. Little room to maneuver.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

ofelia B. 
Rating:
4.0

Bring down your mileage cost to the renter

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Allan John K. 
Rating:
3.0

Amazing service. Just the best.

mike P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Small staff and inventory but worked well for our needs! Staff was pleasant to work with!

SuJ'n C. 
Rating:
3.0

Have them get a new computer so we wouldn't have to wait so long.

JAY P. 
Rating:
1.0

It wasn't so much this location that was bad. We had to go to 5, YES 5, different locations to get 1 trailer and 1 box truck. We kept getting sent to different locations and they wouldn't have a trailer. U haul that we reserved through had no clue what was where. The first location we went to didn't have a trailer OR a truck. We spent over 3 hours driving to different locations always being told "don't worry they have a trailer at the next location".

Michael R. 
Rating:
5.0

Easy in and out. No problems

Brad R. 
Rating:
3.0

There was diffulty with getting information on the computer. It took a long time.

Leon M. 
Rating:
5.0

Used uhaul many times in the last 10 years. Excellent company. The truck had lots of power was in good condition. Very clean. The experience was about as good as it could ever be. Use uhaul for your next move.

Sam W. 
Rating:
3.0

Customer did not leave a comment.

jerry S. 
Rating:
4.0

Would be a 5 but had to pickup at 3 different locations

Robert M. 
Rating:
3.0

The facility, like many in more rural areas, is diet and sloppy.

george P. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

cindy M. 
Rating:
3.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

Customer did not leave a comment.

armando N. 
Rating:
2.0

they didn't check where my spare wheel was to see if there was a place to plug in for lights on the trailer

cassandra B. 
Rating:
5.0

The people here are exceptionally nice, helpful and great to work with. The truck I rented was spotlessly clean and ran perfectly. I will definitely call them again and tell all my friends who to call when they need a truck to rent - Commuter Cars / U-Haul on Highway 20 in Burlington ! Thank you Casey and your awesome crew !

Cathy H. 
Rating:
3.0

Vehicle should be clean and in good working order.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
3.0

Helpful staff and answered their phone immediately, unlike other locations

Devin M. 
Rating:
1.0

the guy does not know what he is doing at pick up time, 1st he gave me wrong truck, I noticed when I left then I called at 9:18 then he told me to come back there was another customer for pick up his truck so basically he switched our trucks but luckily It was figured out when he call the head office, 2nd I returned same day 08/12/2017 by 7:02, But don't know why they charged double me, on my e mail invoice returned date shows 08/13/2017 4:00 pm, I called customer care on 08/14/2017, Victoria a nice lady told me they ll figure out and let me know within 3 business days, my reference # is 1511918 Thank you Victoria

karamvir G. 
Rating:
3.0

Customer did not leave a comment.

Warren C. 
Rating:
5.0

2 tires were done to the wear bar. We noticed it when we were loading the car. The staff were prompt in addressing the problem, and quickly replaced them. The windshield wipers were in poor condition. Both these safety items should be part of routine maintenance. The staff was amazing. They were very helpful throughout the process. Shelli, the manager went above and beyond excellent service. Check in took about an hour, with computer glitches. I was unable to do express check in for some reason, the program wasn't responding.

Gary B. 
Rating:
3.0

Have the equipment ready when customer arrives. I had to make a second trip to this location to pick up the blankets that I rented because they were not ready. This caused a delay with loading truck with the loading company costing me more money.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

They were so polite and helpful. Will definitely go there again!

Stephanie L. 
Rating:
5.0

I originally had my pickup location at 17621 State Hwy 536 in Mount Vernon, WA, but I was told I could not take a 5x9 trailer one way to another uhaul facility. Then I was directed to Burlington, where the lady I worked with was very helpful and apologetic for how I was treated by the station in Mount Vernon.

Teran A. 
No reviews have been submitted for this location.

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