Comentarios de los clientes para Commuter Cars

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Commuter Cars

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Mark S.
Clasificación:

El cliente no dejó un comentario.

Allison A.
Clasificación:

El cliente no dejó un comentario.

Scott H.
Clasificación:

El cliente no dejó un comentario.

Jerry M.
Clasificación:

El cliente no dejó un comentario.

guy A.
Clasificación:

The early hours check-in was extremely difficult and frustrating and taxing. Once your agent got us through that, over 45 minutes later everything else went great.. A great pickup truck with less than 90 hours on it, great price, great value. I will use your services again without a second thought and recommend you to all of my friends and family with need of a truck. Thank you very much. PS The agent that helped us on the phone deserves a raise for her patience and persistence in helping us through the check-in.

Monica W.
Clasificación:

Location was great however it was 41 miles away from i where i lived and from where i reserved a truck. Very inconvenient!!

BELINDA W.
Clasificación:

A pleasant experience. No problems.

Rebecca K.
Clasificación:

6x12 cargo trailer should have a wheel lift on the tongue. It's extremely heavy to lift on/off the tow vehicle.

Todd P.
Clasificación:

El cliente no dejó un comentario.

Juan C.
Clasificación:

Not professional and not location would like to return. It feels not welcoming as a Hispanic

Douglas D.
Clasificación:

El cliente no dejó un comentario.

deeya A.
Clasificación:

They were so friendly and helpful

Dedrick C.
Clasificación:

Hidden charges.

Brooks C.
Clasificación:

El cliente no dejó un comentario.

Matthew T.
Clasificación:

Deliver my truck to the area it should be at. I made a reservation to pick up a truck in Shoreline, 3 months in advance, and got called 12 hours before my move to hear I had to drive an hour north to pick up my truck. I'm still really disappointed in my experience with U-Haul dispatch. If you won't have a truck at the location for pickup, specified on the reservation, why the hell do you ask for a pick up location on your website?

NORM C.
Clasificación:

El cliente no dejó un comentario.

Toby R.
Clasificación:

El cliente no dejó un comentario.

christopher A.
Clasificación:

El cliente no dejó un comentario.

Cathy F.
Clasificación:

Was charged for insurance when I specifically said my car insurance would cover any damages.

Eugenia M.
Clasificación:

El cliente no dejó un comentario.

John L.
Clasificación:

El cliente no dejó un comentario.

Robin H.
Clasificación:

El cliente no dejó un comentario.

Anthony K.
Clasificación:

You guys charged me $20 for returning a vehicle after hours when the business was open and the owner was there I want my $20 put back on my card today

David G.
Clasificación:

not a lot of space to move around. Its crowded and has poor lighting for after hours drop off. The rep did not explain how to do the beginning portion of after hours drop off, and I had to call customer service. It took a lot of time to complete.

LAURIE B.
Clasificación:

Make sure they mark the amount of gas in vehicle before customer leaves with it. Good thing the rep at the u-haul return site believed me.

Garrison F.
Clasificación:

El cliente no dejó un comentario.

Devon B.
Clasificación:

El cliente no dejó un comentario.

Maria G.
Clasificación:

El cliente no dejó un comentario.

Rebecca H.
Clasificación:

This whole experience was a joke. From the keys not being available the day of my rental because they forgot to put it on the lock box. I then got charged for that day. Even though I didnt actually got the rental. Then I got the rental the next day, they charged my account again and left me with no gas in the vehicle. Then when it came to refunding me the first days charge which was 79 and some change...they are only refunding me 50.

Brian K.
Clasificación:

El cliente no dejó un comentario.

lance C.
Clasificación:

El cliente no dejó un comentario.

Reed H.
Clasificación:

Couldn't have worked out better!

diane D.
Clasificación:

I gave an estimate on mileage to be 100 miles. I only went 47 miles. I was told that I wasn't getting a refund on the difference.. I feel that they misrepresented what was expected...

Charles H.
Clasificación:

Reduce Cost.

wayne B.
Clasificación:

Safety chains were hard to connect to my stock hitch. But dealer managed . Thanks.

scott G.
Clasificación:

El cliente no dejó un comentario.

Kevin H.
Clasificación:

El cliente no dejó un comentario.

Bradly M.
Clasificación:

The gentleman who assisted me was very personable! However, the safety chains that were on the trailer did not fit through my trucks hookup as they were to small. This was the same problem i had last time I rented a U haul from a different location Also, the tires on the trailer appeared to be completely worn out as they appeared bald with no tread. Fortunately I did not have any problems

Gerald B.
Clasificación:

El cliente no dejó un comentario.

Roger S.
Clasificación:

No place to drop key (slot was too small). My car was blocked in by a trailer. Little room to maneuver.

ofelia B.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

Bring down your mileage cost to the renter

Allan John K.
Clasificación:

El cliente no dejó un comentario.

mike P.
Clasificación:

Amazing service. Just the best.

Jeffrey P.
Clasificación:

El cliente no dejó un comentario.

SuJ'n C.
Clasificación:

Small staff and inventory but worked well for our needs! Staff was pleasant to work with!

JAY P.
Clasificación:

Have them get a new computer so we wouldn't have to wait so long.

Michael R.
Clasificación:

It wasn't so much this location that was bad. We had to go to 5, YES 5, different locations to get 1 trailer and 1 box truck. We kept getting sent to different locations and they wouldn't have a trailer. U haul that we reserved through had no clue what was where. The first location we went to didn't have a trailer OR a truck. We spent over 3 hours driving to different locations always being told "don't worry they have a trailer at the next location".

Brad R.
Clasificación:

Easy in and out. No problems

Leon M.
Clasificación:

There was diffulty with getting information on the computer. It took a long time.

Sam W.
Clasificación:

Used uhaul many times in the last 10 years. Excellent company. The truck had lots of power was in good condition. Very clean. The experience was about as good as it could ever be. Use uhaul for your next move.

jerry S.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

Would be a 5 but had to pickup at 3 different locations

george P.
Clasificación:

The facility, like many in more rural areas, is diet and sloppy.

JEFFREY S.
Clasificación:

El cliente no dejó un comentario.

cindy M.
Clasificación:

El cliente no dejó un comentario.

Ken L.
Clasificación:

El cliente no dejó un comentario.

Sam W.
Clasificación:

El cliente no dejó un comentario.

armando N.
Clasificación:

El cliente no dejó un comentario.

cassandra B.
Clasificación:

they didn't check where my spare wheel was to see if there was a place to plug in for lights on the trailer

Cathy H.
Clasificación:

The people here are exceptionally nice, helpful and great to work with. The truck I rented was spotlessly clean and ran perfectly. I will definitely call them again and tell all my friends who to call when they need a truck to rent - Commuter Cars / U-Haul on Highway 20 in Burlington ! Thank you Casey and your awesome crew !

Christina S.
Clasificación:

Vehicle should be clean and in good working order.

barbara H.
Clasificación:

El cliente no dejó un comentario.

Devin M.
Clasificación:

Helpful staff and answered their phone immediately, unlike other locations

karamvir G.
Clasificación:

the guy does not know what he is doing at pick up time, 1st he gave me wrong truck, I noticed when I left then I called at 9:18 then he told me to come back there was another customer for pick up his truck so basically he switched our trucks but luckily It was figured out when he call the head office, 2nd I returned same day 08/12/2017 by 7:02, But don't know why they charged double me, on my e mail invoice returned date shows 08/13/2017 4:00 pm, I called customer care on 08/14/2017, Victoria a nice lady told me they ll figure out and let me know within 3 business days, my reference # is 1511918 Thank you Victoria

Warren C.
Clasificación:

El cliente no dejó un comentario.

Gary B.
Clasificación:

2 tires were done to the wear bar. We noticed it when we were loading the car. The staff were prompt in addressing the problem, and quickly replaced them. The windshield wipers were in poor condition. Both these safety items should be part of routine maintenance. The staff was amazing. They were very helpful throughout the process. Shelli, the manager went above and beyond excellent service. Check in took about an hour, with computer glitches. I was unable to do express check in for some reason, the program wasn't responding.

Anthony V.
Clasificación:

Have the equipment ready when customer arrives. I had to make a second trip to this location to pick up the blankets that I rented because they were not ready. This caused a delay with loading truck with the loading company costing me more money.

Heather S.
Clasificación:

El cliente no dejó un comentario.

Stephanie L.
Clasificación:

They were so polite and helpful. Will definitely go there again!

Teran A.
Clasificación:

I originally had my pickup location at 17621 State Hwy 536 in Mount Vernon, WA, but I was told I could not take a 5x9 trailer one way to another uhaul facility. Then I was directed to Burlington, where the lady I worked with was very helpful and apologetic for how I was treated by the station in Mount Vernon.

Charles F.
Clasificación:

El cliente no dejó un comentario.

Crystal J.
Clasificación:

Great pick up location. Easy to get to and the people were friendly and helpful

Bradley Z.
Clasificación:

Make sure credit card reader is working properly.

lisa C.
Clasificación:

El cliente no dejó un comentario.

richard T.
Clasificación:

Nothing really. The people there are very nice and the vehicle was exceptional.

guy H.
Clasificación:

service was really slow

Don S.
Clasificación:

The Place was hard to get into had to keep waiting for cars and trucks to be moved out of the way. In fact after i was hooked up the trailer got hung up on a cement post that was able to be backed over when they put it in there but it acted like a big ol brake. Someone living in a travel trailer letting grey water run out all over the place. Honestly if i could of i would of left and went to another place but i was in a bind. Take a look at the place on google maps some time You'll see what i mean about this place..

JAY D.
Clasificación:

El cliente no dejó un comentario.

Garvie C.
Clasificación:

El cliente no dejó un comentario.

RICHARD K.
Clasificación:

This is a combination of used car lot/U-haul trailer lot. There was only one trailer there. When we asked if this was a drop-off for U-haul, the man said he would have to make a call; after the call he said, "ok". The next day we called U-Haul to make sure the trailer had been checked in and we were told that it had not been checked in yet. So we went back to the car lot and saw the trailer was still there. Anyway, long story short: the overall experience was great. Just a little disorganized at the last.

Shannon L.
Clasificación:

Great customer service. I would recommend them to anyone the staff was friendly and helpful. I feel went above and beyond in getting me all set up as this was my first time w a tow trailer.

MIYA F.
Clasificación:

The lady was very nice, but when I scheduled my truck for Friday, 7/31, at a different location at 9am, it was changed to this location, and not until 10, and another text said 11am. I specifically wanted a 17" truck on Friday 9 am at the College Way facility, due to timing and location. I ordered it 21 days ahead of time, and yet UHAUL could not make it happen. What's the point of having those options online if you couldn't make it happen? The truck was given to the customer before me "for an extra day" without UHAUL knowing about it? I had to wait an hour and a half for this truck. It was not ready until 1030, when it was supposed to be there the evening before. I'm very disappointed with this service. I ordered ahead of time, yet I was pushed behind.

TED T.
Clasificación:

El cliente no dejó un comentario.

diania H.
Clasificación:

Very accommadating, friendly and great customer service. Thanks Casey

PAUL N.
Clasificación:

It would be helpful if the gas tank was full when I pick up the truck. Other than that they did a out standing job!

russell J.
Clasificación:

El cliente no dejó un comentario.

PORFIRIO F.
Clasificación:

The $15 cleaning fee for the trailer should be in force because this trailer needed the water hose for help.

Gary K.
Clasificación:

Very accommodating people. Would definitely go there again.

Don G.
Clasificación:

El cliente no dejó un comentario.

JOHN W.
Clasificación:

Courteous and speedy service.

keith P.
Clasificación:

The only thing that was hard is what time they opened. The place did not open till l0:00 a.m. May not be a big deal for others. They were nice.

JAY W.
Clasificación:

El cliente no dejó un comentario.

JOSH R.
Clasificación:

Uhaul called us and asked if we could drive 25 min away to this location because they didn't have the truck we reserved in bellingham, wa. Which was fine but they scheduled us to pick it up there at 9am and we found out when we got there at 9 am to pick it up they didn't open until 10 am. Had to wait an hour and was just a little unprofessional. The man that helped us also forgot to give us the dolly that we had reserved and paid for.

CARLA F.
Clasificación:

El cliente no dejó un comentario.

Aubree Z.
Clasificación:

El cliente no dejó un comentario.

LEEANN M.
Clasificación:

Truck was dirty when picked up. It had chocolate, catsup and egg on the back of it. Looked like someone had thrown it on the back of truck when it was parked at dealer. Mileage was off by 20 miles and gas tank was actually 1/2 tank instead of between 5/8 and 3/4 tank. Inside of truck was clean. Truck ran great. Would not rent another truck from this dealer. Would work with dealer in Mt. Vernon WA at Storage Place on hwy 536.

JAY C.
Clasificación:

El cliente no dejó un comentario.

Larry B.
Clasificación:

El cliente no dejó un comentario.

Bryan R.
Clasificación:

I reserved a 26 foot truck online. However, the biggest truck they had was a 20 foot. Once I arrived it took me 30 minutes to get my truck. Reserving a truck online was not a good experience for me.

No se han enviado comentarios para esta ubicación.

Volver
arriba