Customer Reviews for Columbia Falls Mini Storage
(U-Haul Neighborhood Dealer)

125 reviews

2233 9th St W   Columbia Falls, MT 59912

(406) 892-0523

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 892-0523

2233 9th St W
Columbia Falls, MT 59912

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JACK BURCHAM 
Rating:
5.0

The move was a success. The unit is clean and easy to access. The staff was professional, informative and friendly. Thank you. Take care.

Janice Lowrance  |  Reservation 
Rating:
5.0

The staff is super friendly and helpful.

Melanie Kayson-Moore  |  Overall Experience 
Rating:
1.0

Dave the manager at Columbia falls mini storage seems to be up to some sketchy business. My unit was broken into. He told me not to make a police report. Seems fishy.

Ashley Eisenbarth  |  Overall Experience 
Rating:
5.0

Dave is a very knowledgeable, helpful manager. He always goes above and beyond for me as a frequent customer.

Troy Bowman 
Rating:
5.0

Customer did not leave a comment.

Roy Courtney 
Rating:
3.0

Customer did not leave a comment.

Scott Belanger 
Rating:
5.0

The fella who runs the place is very friendly and made everything easy. He even called me when I didn’t lock my unit correctly. I would recommend for both price and customer service.

Bryan Gandara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Boyd 
Rating:
5.0

Always a pleasure to deal with whether is for the rental of equipment or storage space! Thanks for saving the day!

Jody LaRoque  |  Overall Experience 
Rating:
5.0

Dave was very helpful and kind.

THOIMAS WHITNEY 
Rating:
5.0

Nothing.....and I just want to tell the corporate boys and girls that if all U-Haul service representatives took care of their customers the way "DAVE" did at THIS LOCATION..........you'd have NO COMPETITION. HE was EXEMPLARY in his oversight and help with getting us ready to "pull out" of the U-Haul location in Columbia Falls with our 15' U-Haul truck and our Auto Trailer loaded up with my Nissan Pickup truck. He helped us strap it down and made sure we were "SAFE" before leaving!! I had to wrestle him to leave him a tip in his coat pocket! Give him more money! He deserves it! Merry Christmas!

Gary Bynum 
Rating:
1.0

I moved into this storage facility about a year ago. I had a pleasant experience until a few days ago. I got to my storage unit and there was a different lock on it. After going to the front desk, the man told me that there wasn’t a lock on it so he put one on. After opening my unit, we found that it had been broken into, completely trashed and several of my belongings were missing. This happened to multiple units at the same time. After asking why he didn’t call, when he noticed my lock had obviously been cut off, he couldn’t give an answer. If several units, all of a sudden were missing their locks, wouldn’t you wonder why or call the police and report it? Even after seeing the state of my unit, he still never called the other tenants that got their unit broken into to let them know. He acted like he could care less. No apologies or explanations whatsoever. When asked about cameras, he said they have cameras but the image on them are blurry and didn’t offer to look at the recordings. This place has zero security or care for their renters. I would look elsewhere for a storage facility.

Krissa Polimeni  |  Overall Experience 
Rating:
5.0

Customer service is TOP NOTCH!!!

Kathleen Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Grady 
Rating:
5.0

Customer did not leave a comment.

Britteny Jones 
Rating:
5.0

Best Uhaul in the Pacific Northwest

Dave Dortch 
Rating:
5.0

Fantastic service, very accommodating. Highly recommend!

SANDY MUCHOWSKI 
Rating:
5.0

Customer did not leave a comment.

terry stephenson 
Rating:
5.0

Dan was extremely helpful and is a great ambassador to u haul

Steven Knox 
Rating:
4.0

Customer did not leave a comment.

Noah Lewis 
Rating:
5.0

Customer did not leave a comment.

Lizzie Kozar 
Rating:
5.0

Customer did not leave a comment.

Mark McCollum 
Rating:
5.0

Customer did not leave a comment.

Alex Hasson 
Rating:
5.0

Customer did not leave a comment.

Jordan Seim  |  Overall Experience 
Rating:
5.0

Dave was especially helpful and communicative throughout our 3+ years of maintaining a unit at Columbia Falls Mini Storage.

WALTER KEISALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Hasson 
Rating:
5.0

Customer did not leave a comment.

Tyler Park 
Rating:
5.0

The employees were all nice and very helpful. The facility is well maintained and clean. Thank you!

ROBIN STEPHENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

Exellent employee.

Jim Boppre 
Rating:
4.0

Customer did not leave a comment.

David Myer 
Rating:
5.0

Customer did not leave a comment.

DONALD ADAMS 
Rating:
5.0

Well, I wasn’t happy that I had to pick up and return to a location further out from where I originally planned, causing my to drive further. And on top of that, the city where I picked it up from (Columbia Falls) charges a sales tax (whereas, Kalispell area would not). But….. I got the chance to meet Dave Dortch - the on-site manager. What a wonderful person and very helpful and knowledgeable

Keone Hekekia 
Rating:
5.0

My customer service guy was great !

kevin toomy 
Rating:
5.0

Great service and communication... AH

Alex Hasson 
Rating:
5.0

Dave is the best! This is the third time we have used his facility in Columbia Falls, MT.

Bill Perry 
Rating:
5.0

Best location I’ve ever rented from

robert snowden 
Rating:
5.0

Customer did not leave a comment.

Mary Kujawa 
Rating:
5.0

We have been a customer for years! Dave has always been the most friendliest, kind and helpful person. Would absolutely recommend.

MATEO HEATON  |  Overall Experience 
Rating:
2.0

The storage unit door opens inward cutting down on usable storage space. Also, the lock is only held on with a thin piece of plywood. It could easily be broken into. I moved my items to a better secured facility.

Brian Overlie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Perry 
Rating:
5.0

Customer did not leave a comment.

Steffen Beach  |  Overall Experience 
Rating:
5.0

Fast. Efficient. Great experience!

Warren Barnes 
Rating:
5.0

Over the last decade I have had the pleasure of working with David! He always has the right equipment and a truck ready to go!!! David is the most excellent example of how customer service is perfected - I send everyone to him for a pleasant rental experience!!

Kevin Arcel 
Rating:
5.0

Love this dealership. I’d never go anywhere else.

Dave Dortch 
Rating:
4.0

Customer did not leave a comment.

Jason Schwenker 
Rating:
5.0

Just do regular check in and skip the mobile app it does not work well at this location.

Bruce Homme 
Rating:
5.0

I have rented from the UHaul facility before they are amazing and so very helpful to and for the customer. Would Highly Recommend to Friends and Family and have in the past!

Stacy Seipold 
Rating:
5.0

Customer did not leave a comment.

Drake Hobbs 
Rating:
5.0

There was a slight mix up on where I was supposed to drop off the trailer, so called this office as this would be my preferred site. The person I talked with was so very kind and helpful in solving the problem. I had just parked the trailer and was approaching the office when the owner came out to meet me. He was very friendly, unhooked the trailer in minutes and spent time visiting with me. Great!!! U Haul should be very pleased to have such an operation like this site.

hugh mcelroy 
Rating:
5.0

Easy check in and out- overall very EASY process and GREAT experience

Caitlin Blevins 
Rating:
5.0

Was my third storage unit here and I’ll recommend and come back when needednn

TJ Ward  |  Overall Experience 
Rating:
5.0

Dave is terrific!

Jenifer Lytle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Cyr 
Rating:
5.0

Thank you Dave!

Jennifer Anderson 
Rating:
4.0

We dropped the trailer off after midnight, so we didn’t see anyone. Left the trailer out of the way and called the 800 number the next morning to close out the agreement. The woman called me back to confirm the trailer was received and agreement closed. I appreciated the confirmation call.

Denise Grabowski 
Rating:
5.0

Customer did not leave a comment.

Mark Turner 
Rating:
3.0

This location did not offer the ability to drop off using the app or QR code.

Eric Fitzgerald 
Rating:
5.0

Hello, Dave was very helpful and friendly. The entire process to rent the unit was very smooth. We'd recommend that Columbia Falls storage facility to anyone. Thank You. Michael Dewey

Michael Dewey  |  Overall Experience 
Rating:
5.0

nothing at this location.

Donald Bogut 
Rating:
5.0

Best dealer in the Pacific Northwest.

Dave Dortch 
Rating:
5.0

Customer did not leave a comment.

Tonya Morse 
Rating:
5.0

Dave is amazing. Quick and friendly service!

Sunny Valentino 
Rating:
4.0

Customer did not leave a comment.

Jordan King 
Rating:
5.0

Great service!

Josh Houser 
Rating:
5.0

Very well run location, the owner/manager was very helpful

JAMES FRAMPTON 
Rating:
5.0

Dave went above and beyond what I expected. He was very accommodating and helped us out of a very stressful situation at the time. I would definitely recommend this location and Dave.

Stuart Sinclair  |  Overall Experience 
Rating:
5.0

The people who work at this location are wonderful to work with each time we have rented a U-Haul. There are other locations in the valley that we could rent through but we choose this location due to the customer service. They are good people..

Nicole Bond 
Rating:
5.0

Better service from the main dispatch office. They misunderstood what needed to be done with my rental of both a truck and auto transport.

Jack Van Dyke 
Rating:
1.0

Customer did not leave a comment.

david kidd 
Rating:
5.0

Customer did not leave a comment.

Kirk Frasier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis May 
Rating:
5.0

Pick up and drop off went seamlessly well! Staff was incredibly kind and helpful to boot. 10/10

Eric Haffeman 
Rating:
5.0

The gentleman that help me out was very friendly and helpful

Charles Houston 
Rating:
5.0

Customer did not leave a comment.

scott lockman 
Rating:
5.0

Nothing David has been my go to guy for Uhauls in the Flathead Valley....always ready to help...knowledgeable and prompt....Uhaul should clone him and give him a raise. In this day and age customer service is King!!!

Kevin Arcel 
Rating:
5.0

Customer did not leave a comment.

Skip Schroeder 
Rating:
5.0

Customer did not leave a comment.

Ted Bronson 
Rating:
3.0

Customer did not leave a comment.

Nina Lawson 
Rating:
5.0

Customer did not leave a comment.

Dennis May 
Rating:
5.0

Customer did not leave a comment.

Penny Porterfield 
Rating:
5.0

Customer did not leave a comment.

Robert Palacsko 
Rating:
5.0

Manager was amazing, equipment was clean and orderly.

Andrea Hargis 
Rating:
3.0

Customer did not leave a comment.

Steven Gregersen 
Rating:
5.0

Customer did not leave a comment.

TOMMY BLAKNEY 
Rating:
5.0

Customer did not leave a comment.

clifford Wolf 
Rating:
5.0

Customer did not leave a comment.

Mark Bond 
Rating:
5.0

Customer did not leave a comment.

Mark Waldo 
Rating:
5.0

Dave provides notch professional service and well maintained equipment.

troy bowman 
Rating:
5.0

Customer did not leave a comment.

Judson Groshong 
Rating:
5.0

Nothing it was great.

Charles Wynn 
Rating:
5.0

Thank you for always calling and or emailing me to inform me of anything that seemed out of place. Like the time I locked my unit but locked to so that it was open!! Very, very satisfied with your customer service!!

MARILYN TREVINO  |  Overall Experience 
Rating:
5.0

Dave handled everything for us. He is knowledgeable and friendly. Thanks, Jeff

Jeffrey Wirth 
Rating:
5.0

Nothing! Perfect service and equipment!

Steven Bramblett 
Rating:
5.0

Wonderful experience. The gentleman in the office was kind and made the rental experience quick, easy and friendly.

Dave Dortch 
Rating:
5.0

Dave was great. His customer service was exceptional. Very friendly.

Ian Trottier 
Rating:
5.0

The management was super nice and the price was right way better then the evergreen uhaul store storage.

RUSSELL CORNETT  |  Overall Experience 
Rating:
5.0

Wasn't able to do my pick up at different location. CFMS was very helpful in getting the trailer I needed and on my way.

Arthur Williams 
Rating:
5.0

The Columbia Falls UHaul is the best I have ever dealt with. Very professional and a quick in and out.

tony king 
Rating:
5.0

Customer did not leave a comment.

Pamela Ellis 
Rating:
5.0

Customer did not leave a comment.

katherine Gruber 
Rating:
5.0

Keep being exactly what you are...awesome

JOSEPH FRASER 
Rating:
5.0

Always very efficient, friendly and helpful.

Peter Marshall 
Rating:
3.0

We need a closer location, I had to travel about 60 miles to pick up the truck, then turn around and take it back. Would not allow me to return to the location that is near me. I found it strange that the truck is not rented with a full tank of gas.

Pamela McKeever 
Rating:
5.0

I rent from this location often and Dave is amazing!

Kimberly Sova 
Rating:
5.0

Customer did not leave a comment.

Sean Burke 
Rating:
5.0

The gentleman was very helpful during the return. Very impressed and happy with my experience with UHaul.

JAMES FRAMPTON 
Rating:
5.0

Customer did not leave a comment.

Hayden Cunningham 
Rating:
5.0

Dave was super friendly and helpful.

CARY MITCHELL 
Rating:
5.0

Owner/operator was very nice and helpful. Went the extra mile to explain truck and process. Excellent customer service

Paul Okerberg 
Rating:
4.0

Dave D. was great to work with. I had a vague time line dependent on weather and 2 other parties schedules and Dave got me a tow dolly when I needed it, with an easy, no stress process, checking in and out. Good guy, good location. Neat and clean. Thanks!

CORWYN WYMAN 
Rating:
5.0

Customer did not leave a comment.

Christine Roberts 
Rating:
5.0

Great service, went above and beyond. Will certainly be back for more truck rentals.

david Loman 
Rating:
5.0

The owner could not have been more helpful with my rental. He was very friendly, professional and made the whole transaction very easy. I will easily recommend this location to anyone that asks.

Kurt Nelson 
Rating:
5.0

The man working the counter was very friendly and helpful.

Jeremy Wallace 
Rating:
5.0

Customer did not leave a comment.

BETH DEAM 
Rating:
5.0

Very helpful employees.

Tary Middlesworth 
Rating:
5.0

Customer did not leave a comment.

Timothy Hedges 
Rating:
5.0

The staff at the office is helpful and polite.

Nicole Bond 
Rating:
5.0

Customer did not leave a comment.

KAREN DOWNS  |  Overall Experience 
Rating:
5.0

Yes very satisfied with the storage unit, very friendly staff, always felt my storage was safe at there facility, I will use them again when I need, thanks

JAMES NETHERLY  |  Overall Experience 
No reviews have been submitted for this location.

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