Customer Reviews for Colonial Rental
(U-Haul Neighborhood Dealer)

406 reviews

1981 9th St N   Wahpeton, ND 58075

(701) 403-8000

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(701) 403-8000

1981 9th St N
Wahpeton, ND 58075

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mike G 
Rating:
4.0

Customer did not leave a comment.

Colleen B 
Rating:
3.0

Make sure that what is rented is waiting and ready to be picked up

lyle b 
Rating:
4.0

It took almost 10 minutes to get the truck key out of the lock box. The design of them is not very good.

Greg S 
Rating:
5.0

Great job!

Tim N 
Rating:
5.0

Excellent customer service

Jeff O 
Rating:
5.0

Customer did not leave a comment.

Tanya R 
Rating:
4.0

Customer did not leave a comment.

mike e 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Friend Lu people to work with

Gary B 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
4.0

Customer did not leave a comment.

Gary A 
Rating:
5.0

Very helpful

Thayne J 
Rating:
4.0

We returned the uhaul on a Sunday. The facility wasn't open.

Michael A 
Rating:
5.0

Appreciate you guys!

Dedra Z 
Rating:
5.0

Everything went Good. No Problem with the Trailer. Handling was awesome. Pulled nice. Thanks again Steve

Steve B 
Rating:
5.0

Customer did not leave a comment.

Dave J 
Rating:
5.0

Customer did not leave a comment.

wendy t 
Rating:
4.0

Customer did not leave a comment.

Kimberly F 
Rating:
4.0

Return after hours

Kathy K 
Rating:
5.0

Great experience

Jami G 
Rating:
5.0

Customer did not leave a comment.

Kelsey S 
Rating:
4.0

Customer did not leave a comment.

Jesse K 
Rating:
5.0

Customer did not leave a comment.

Maria A 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
4.0

Customer did not leave a comment.

James E 
Rating:
5.0

I DROPPED OF WHEN THIS LOCATION WAS CLOSED, THEY CALLED ME THEIR NEXT BUSINESS DAY LETTING ME KNOW I LEFT SOMETHING IN THE TRAILER AND ARE HOLDING THE ITEMS UNTIL I CAN PICK UP. VERY GREAT PEOPLE TO WORK WITH. DEFINATELY RECOMMEND

desi v 
Rating:
3.0

Customer did not leave a comment.

Damian W 
Rating:
4.0

Customer did not leave a comment.

Roger J 
Rating:
4.0

App wouldn't allow me to take pictures of return.

JOHN K 
Rating:
4.0

Customer did not leave a comment.

Jim N 
Rating:
3.0

I dropped off the U-Haul after hours and used the key drop box so I don't have much to say on this specific location.

Ann S 
Rating:
5.0

Customer did not leave a comment.

Dean S 
Rating:
4.0

Customer did not leave a comment.

Andrew F 
Rating:
3.0

Clean the interior.

Michelle F 
Rating:
5.0

Customer did not leave a comment.

ALYSSA A 
Rating:
2.0

The gal on duty was pleasant enough but after hearing of my dangerous journey made no attempt seek any recompense on my behalf. As she said; I cant give you a refund anyway" Well why not? (see previous related story). I had left a small square of cardboard in the trailer literally the size of an envelope, to which she mumbled something about 'having to sweep the trailer out' .

paul g 
Rating:
3.0

I Have to drive an hour and a half to pick up my vehicle, which was kind of Convenient for me, but the people there were very kind and caring

KRISTINE C 
Rating:
4.0

Customer did not leave a comment.

Terry G 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

BRANDON P 
Rating:
5.0

Friendly, professional. No complaints. 👍

STEPHEN O 
Rating:
5.0

Customer did not leave a comment.

matthew a 
Rating:
5.0

The guy at my pickup location was great and very helpful.

Justin L 
Rating:
5.0

Customer did not leave a comment.

Eybar L 
Rating:
4.0

Truck had a problem with going into "Tow/Haul" mode when the ignition was started. This was not supposed to happen. The truck could only be driven after the "Tow/Haul" was deactivated. This was reported at the time of drop off.

John C 
Rating:
5.0

Customer did not leave a comment.

Alfonso H 
Rating:
5.0

Customer did not leave a comment.

Jamie G 
Rating:
5.0

Customer did not leave a comment.

raquel S 
Rating:
5.0

Nothing it was all great

Dawn T 
Rating:
3.0

Customer did not leave a comment.

Tracy B 
Rating:
5.0

Friendly staff, helpful, nothing but great service!! I recommend this place whole heartedly.

Kathleen H 
Rating:
1.0

Decide where to pick up and deliver trucks

Richard R 
Rating:
5.0

Customer did not leave a comment.

richard h 
Rating:
3.0

Customer did not leave a comment.

CHAR S 
Rating:
5.0

Customer did not leave a comment.

lauren c 
Rating:
4.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

You can only polish a turd so much. The truck was flat wore out. 113,000 miles of hard work and the truck barely made it for our move. I’m guessing the Bidenflation and the Fauchi supply chain collapse has a lot to do with the equipment age in fleet but still. You can do a better job.

William M 
Rating:
5.0

I dropped off the rental after hours thus why I didn’t interact with the personnel

Jose B 
Rating:
5.0

Customer did not leave a comment.

Eloy H 
Rating:
5.0

Customer did not leave a comment.

Jim A 
Rating:
4.0

Not much to do. It worked out fine.

Betsy A 
Rating:
5.0

Customer did not leave a comment.

Belinda B 
Rating:
4.0

I needed a rental truck right away and this location had what I needed.

MYRON M 
Rating:
2.0

Missing appliance pads as well as the appliance dolly I paid to rent.

Jayson K 
Rating:
4.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Customer did not leave a comment.

Mason S 
Rating:
3.0

We had to drive almost 60 miles from our home and loading area to pick up this truck. They gave us another day and 60 miles but no allotment for gas wasted and time wasted picking up a truck we had reserved almost a month prior. Very unsatisfied when we lived in the Fargo/ Moorhead area which has several U-haul locations and we reserved a long time ahead. Very stressful during a move we had set up help to accomplish and had to take extra time to go pick up truck 50+ miles from us. Guess I would think twice before choosing U-Haul again

linda s 
Rating:
3.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
3.0

Android app would not allow for speedometer picture to be uploaded. I needed to use the web app.

Michael W 
Rating:
5.0

Nothing really. Everything went smoothly

Kayleena B 
Rating:
3.0

Customer did not leave a comment.

Darren T 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

kevin h 
Rating:
5.0

Not improve but continue - they were so helpful in adjusting what we really needed to use instead of what we originally booked - a truly pleasurable experience on a stressful day!

wayne B 
Rating:
3.0

Customer did not leave a comment.

LYLE C 
Rating:
4.0

Lot was very icy. Had to cross a large ice patch to return keys

Stephen L 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Best uhaul location around. Have used many times and will use again!!

Jeremy H 
Rating:
5.0

Should make instructions more clear where key placement is, wasn’t in back of van like instructions said. Maybe just have a little note somewhere about light pole as it’s very hard to see in the dark! (especially in winter! Burr!)

Cierra T 
Rating:
5.0

Customer did not leave a comment.

NOAH V 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
4.0

Phone instructions said keys would be on back of truck but i had to go find a lockbox on a random pole.

Terrence W 
Rating:
5.0

Customer did not leave a comment.

Karly B 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
3.0

Customer did not leave a comment.

LUANN L 
Rating:
5.0

Overall my experience was great with uhaul. I would do business again with them.

SHANNON L 
Rating:
5.0

Customer did not leave a comment.

ALLAN H 
Rating:
3.0

I could not get the trailer at the location that I had reserved. Had to drive an hour to get the trailer instead of getting the trailer in my area.

Beth G 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Great Service thank you

JAMES F 
Rating:
1.0

The person who helped me check out the car dolly was arrogant and condescending. He did not let me speak when I tried to let him know U-Haul said it would be a in town rental not a one way rental. He treated me almost as if I was a 2 yr old. I Will not recommend this U-Haul location to any of my friends and or my colleagues.

DENNIS H 
Rating:
5.0

Staff were very friendly and helpful in assisting in attaching the tow dolly to my vehicle and securing the vehicle in tow.

Jeffrey B 
Rating:
5.0

Rented for 3 days, done in 2, hope I get the 2 day rate.

CRAIG W 
Rating:
4.0

Picked up the U-Haul truck at 2pm, was given 24 hours for usage, but was to to have it returned by 1pm.

Pitch S 
Rating:
5.0

That is super Duper job helping us

Normalinda M 
Rating:
1.0

Warned at check in about charge for gas level but worker didn't fill the gas after they charged the last person, charging them and me for that portion of missing gas.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Sharon S 
No reviews have been submitted for this location.

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