Comentarios del cliente para College Point Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de College Point Storage

Grado total:

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LARRY S. en

Grado:

Truck rented had almost 100k miles and it was pretty beat up. It ran fine and that was the important thing however.

Allegra C. en

Grado:

Exceptional service by Danielle and staff. Quick and easy. Perfect..

James C. en

Grado:

El cliente no dejó un comentario.

Courtney B. en

Grado:

El cliente no dejó un comentario.

William J. en

Grado:

El cliente no dejó un comentario.

rhett B. en

Grado:

No complaints!

Johnnie M. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

Was charged for a "light scratch" drove the vehicle less than 10 miles to move one piece of packaged furniture. Employee did not do an inspection with me before hand and there is no specifics on the damage, just out right charged.

Dylan C. en

Grado:

El cliente no dejó un comentario.

ERIC H. en

Grado:

El cliente no dejó un comentario.

DALLAS M. en

Grado:

The equipment order (hand trucks) was not what I ordered over the phone. The equipment was not in the truck. The blanket order was also screwed up, wrong quantity. We were very clear over the phone. Also, the location manager said we could pick up the keys around 4:30 on July 3, because we needed the truck before they open on July 5 - and since I wasn't picking up the truck until July 5 they would not charge me until July 5. When I arrived July 3, the counter person said they would have to charge me starting on July 3 if I took the keys. I asked if they could call anyone to override that and they said no. My experience was completely unsatisfactory.

MELVIN B. en

Grado:

Friendly Staff

Robert S. en

Grado:

El cliente no dejó un comentario.

KRIS B. en

Grado:

Good service, rig was clean and ready to go.

Kathryn W. en

Grado:

You need an exit walk thru gate near the entrance. Having to walk all the way around was barely doable for me. I like the truck and everything else. Try to always have 2 people on moving day

Mark H. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

Quick and good customer service

Michael S. en

Grado:

Nothing, everything was great.

Dave R. en

Grado:

This is an excellent location and the best U-Haul could do is to continue to support the management and staff in their efforts to keep this a prime location

gary G. en

Grado:

Check in and Check out were very smooth and user friendly. Attendants were both very helpful and clear on details Paperwork was as promised and handled efficiently Lady attendant was super helpful and amiable. All combined to make it a good experience!

Joseph Q. en

Grado:

Danielle at College Point Storage was EXTREMELY helpful and made the experience easy.

Darrell C. en

Grado:

Great service, and will definitely rent here again. Daniel is awesome! Thank you

Bryan P. en

Grado:

Danielle and Arthur provided excellent customer service. They were quick, efficient, courteous, the facility was clean, and they made sure I knew everything I needed about operating the truck. Would recommend to friends.

Susan O. en

Grado:

They were outstanding!

Michele W. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Store manager Danielle is exceptional.

Julianne L. en

Grado:

El cliente no dejó un comentario.

Joshua D. en

Grado:

Doors were locked when we arrived a little after 2 PM and when the employee finally got around to letting us in she struggled with even the most basic level of customer service.

Robert S. en

Grado:

El cliente no dejó un comentario.

Sandra G. en

Grado:

El cliente no dejó un comentario.

JANICE J. en

Grado:

Doing great! Glad to know you are in the neighborhood.

Matthew M. en

Grado:

El cliente no dejó un comentario.

Caleb K. en

Grado:

El cliente no dejó un comentario.

paul P. en

Grado:

El cliente no dejó un comentario.

MARK B. en

Grado:

Customer service agent was great.

Wade D. en

Grado:

Great customer service, would recommend to anyone!

Kelli Y. en

Grado:

Mary and Danielle were amazing at this location, I will definitely recommend this location..

Ronald L. en

Grado:

Danielle was great! Worked with us to find the best plan for an unusual situation and encouraged us to take good care of the equipment. A+!

RICHARD W. en

Grado:

El cliente no dejó un comentario.

Stephanie S. en

Grado:

Great service thanks!

Carrie B. en

Grado:

El cliente no dejó un comentario.

BOB B. en

Grado:

El cliente no dejó un comentario.

Gregory G. en

Grado:

The associates were very personable and professional, and made the whole experience go smoothly. I wouldn't hesitate to use this location again if I needed to,

Tim C. en

Grado:

My contract and place I picked up truck said I had 6 hours for my rental. Then I got charged double since I did not return after 4 hours. Was told to call customer service. And no one will pick up the line. Not happy. Will not rent from them again

Brian C. en

Grado:

The online reservation messed up whether we wanted insurance or not, then the employee act very irritated when I asked her to change it. She said "it's already gone through, it can't be undone", but actually it was very easy for her to call and fix. The van had several unmarked, unfixed damages. I really like this place as a storage unit, but I was not impressed with how this employee handled the Uhaul part.

William W. en

Grado:

I have used U-Haul many times before and have had okay experiences. But, THIS was the best, most convenient, nicest U-Haul location I have had the opportunity to use. I would use them again and I would recommend to all my friends!

Benjamin L. en

Grado:

First time use of U-Haul. Impressed with cleanliness, and most of all the wonderful service by Danielle. She's excellent.

MELVIN B. en

Grado:

Please correct my address. 4678 Darlington Lane, SE Lacey, wa 98513

Susan O. en

Grado:

Danielle was wonderful!

Elizabeth W. en

Grado:

El cliente no dejó un comentario.

paul P. en

Grado:

El cliente no dejó un comentario.

Lana B. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

El cliente no dejó un comentario.

Zachary B. en

Grado:

El cliente no dejó un comentario.

mark S. en

Grado:

Your "express check in" offered a quicker sign up if I gave you all the information for the rental online. When I picked up the vehicle, I had to go through the whole administration template that I'd already filled out on line. What a waste of time the "express check in" was. Then when I returned the vehicle I was charged for using the hand truck provided with the rental. This charge was never pointed out to me. I explained that I had not used the hand truck anyway, and after a discussion the charge for hand truck was removed. Then, partially because of the time it took to register, I was late in returning the vehicle vs. the reservation. When I returned I was informed that there was another customer for the rental, therefore I would be charged an extra day for the rental. After being late to leave the office because of the extra administration and not being told anything about the penalty for not being back at exactly the time on my reservation?? Which is of course just a forecast of the time it will take to complete my move. I found this location to be less than accommodating from a customer that they would like to have back standpoint. And if they are correct that it's U-Haul policy to nit-pick on charges and penalties that are not identified up front and "express" services that save no time and are just duplicated through the rental process, then I don't think much of my U-Haul experience at all. I ended up paying $117 for my $29 rental.

Sandra G. en

Grado:

Danielle was excellent. Are friendly demeanor along with her professional expertise assisted me in a time that I needed a vehicle right away for the task I had. She went over and beyond to help me and I highly recommend this facility to anyone. A+ all the way

ANTHONY B. en

Grado:

El cliente no dejó un comentario.

Debra G. en

Grado:

The manager at this location was awesome. She was very friendly and took her time explaining everything. She is a definite asset to your company.

Gail M. en

Grado:

El cliente no dejó un comentario.

Eddie M. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

Great Service!

Lynn M. en

Grado:

Danielle at College Storage did an outstanding job helping us get through a very difficult and stressful move. We had one problem after another. Danielle was always flexible, kind, and understanding, and somehow, she managed to accommodate us with every request we asked of her. Never once did she get discouraged. Never once did she make me feel bad for all the trouble this move was. She's an amazing young professional to work with! I've rented many vehicles many times, and this was, by far, the very best experience. Danielle will go above and beyond to help you, and we were a pain in the neck, believe me!

Brian B. en

Grado:

It was extremely frustrating and expensive to find out the idle time on the engine counted towards miles. A less than 40 mile round trip ended up being over 50 miles because I let the engine idle at times. I do not know if I will ever use Uhaul again because a short trip nickel and dimed to me up to almost a $100 bill and I had to put in $30 worth of gas because of the poor gas mileage of the vehicle when I only had a couple items in it

Karin S. en

Grado:

El cliente no dejó un comentario.

Shaun S. en

Grado:

Place is nice and clean. Truck was clean and in great shape. Ladies at the counter got me in and out fast.

SHAUN S. en

Grado:

El cliente no dejó un comentario.

PAUL P. en

Grado:

El cliente no dejó un comentario.

Judy A. en

Grado:

El cliente no dejó un comentario.

Vanessa L. en

Grado:

The employees at College Point are great! Always helpful and super friendly

Robert S. en

Grado:

El cliente no dejó un comentario.

DONALD C. en

Grado:

El cliente no dejó un comentario.

Neal M. en

Grado:

Arrived to pick up the truck and it was locked and no keys. Didn't explain to me in advance that a UHaul app on my cell phone was required to pick up the truck at 7:30 am (office opened at 9:30 am). I called the emergency number, but the by the time I was told that the app was required the time window lapsed and I wasn't able to use the app. . . had to wait until the office opened. All in all, I wasted more than 2 hours attempting to pick up the truck. The truck itself was old with high miles and the steering was very sloppy.

Melissa E. en

Grado:

El cliente no dejó un comentario.

KAREN B. en

Grado:

El cliente no dejó un comentario.

Melvin H. en

Grado:

El cliente no dejó un comentario.

GEORGE H. en

Grado:

El cliente no dejó un comentario.

MONICA S. en

Grado:

El cliente no dejó un comentario.

Neysa C. en

Grado:

El cliente no dejó un comentario.

TERESA E. en

Grado:

El cliente no dejó un comentario.

NATASHA D. en

Grado:

It went great, the van was a perfect size and drove easily. The gal that rented it to us was very professional and thorough. Great job, will recommend.

todd V. en

Grado:

Danielle was absolutely the best employee, at any business, we have ever dealt with. She made an bad experience much easier to handle, and was professional and courteous.

Caroline G. en

Grado:

Thank you

STEVEN M. en

Grado:

Get rid of rubber mat. To hard to load.

GAIL F. en

Grado:

El cliente no dejó un comentario.

Debra H. en

Grado:

Make sure Danielle is well taken care of. She is a genuine asset, and I had a great experience with her. She is smart and so pleasant. I look forward to seeing her when I go there. She made sure I could pick up the trluck at that facility which made everything about a difficult day easier.

Mitja K. en

Grado:

Make the whole office/paperwork process faster if possible....However that may be far fetched. All and all great experience...

ALAN H. en

Grado:

Danielle is the best!!!!!

Jeff C. en

Grado:

El cliente no dejó un comentario.

Tom B. en

Grado:

El cliente no dejó un comentario.

Deana M. en

Grado:

I think the lady who checked me in may need more training. It took over 20 minutes.

ERNIE K. en

Grado:

Thank you Danielle! Last second quick response and service! Saved the day!!

Walter C. en

Grado:

You did great. Continue with the same great service. The person who helped me was very friendly and helpful, and I believe her name was Danielle?? I rented a 17" uhaul today, 3/24/17 from "college Point Storage" location. Thank you, Walter Correa Jr.

William F. en

Grado:

The renting experience was great at College Point Storage. The customer service was great. As for the U-Haul itself, it was rusted and one of the wheels for the rolling door fell off. All in all it got the job done!

James Y. en

Grado:

I reserved the truck ahead of time to pick up at 5pm..Upon arrival at 4:50.. Office was locked with notice of Staff returning at 4:30! I called Office and left 2 messages on answering machine then left the premesis at 5:20 without anyone around. I had to cancel work party I had organized and put me behind schedule..I returned Friday and rented the Truck as scheduled..I asked for a reduction in price for rental yet denied. I usually have a 100% rating for this site..I figure things happen beyond control

john H. en

Grado:

Danielle at the desk was extremely nice to deal with. Her boss needs to get her better internet connection, Century Link, is slow & frustrating w/customers waiting. She deserves the fastest internet available.

Scott R. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Sweep the floor of the cab and the back.

Melvin B. en

Grado:

El cliente no dejó un comentario.