El cliente no dejó un comentario.Steve F.
Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)
Lacey, WA 98513
Servicios en esta ubicación:
- Mon–Sat9:30 a. m. - 6 p. m.
- Domingo9:30 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Angelina S.
The nice check in and check out. The associate at the pickup and drop off location, Star, was awesome and was a great representative of your company and provided outstanding customer service. This location is super convenient also since it is literally right across a service road from a new self service gas station which makes refueling on vehicle return a breeze.David R.
It was a smooth experience from start to finish.michael M.
Too many surprise charges. I won't be using Uhaul ever again.Rodney C.
Starr the employee was really nice and helpful!Karmen N.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Robyn R.
El cliente no dejó un comentario.Jessica V.
My experience, from start to finish, was phenomenal.Kimberly R.
Awesome staff. Very friendly and efficient. Super accommodating.Jeremiah F.
Very disappointed, the person before me used the truck to haul dirt or plants, back of the u-haul was wet / muddy and it wasn't even bad weatherCraig C.
El cliente no dejó un comentario.Donald S.
Great customer service from Miranda and Starr at this facility! Fast check out time, helped me pick the right truck that I needed, and went over the charges with me! The truck was amazingly clean! Thank you!!ALEC H.
Great service and helpful/friendly people.Martin S.
Outstanding customer service! The only comment I have was that if it's a weekend or after hour drop-off, just inform the customer of the whereabouts of the drop-off box outside the office.Frederick N.
Starr is amazing! She is helpful, friendly, and knowledgeable. I'm a repeat customer.Susan H.
This is my favorite location to rent from. The employees, Starr and Michele consistently provide the best customer service and are always friendly and helpful. If the truck I need isn't available I will usually wait til it is because i don't want to chance it at other locations.Meredith C.
Easy check in and out. No issues with truck. Caring, friendly staff.Kathleen E.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.Arnie S.
Exceptional Customer Servicepatrica Z.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.Mike B.
We had a great experience renting a U-haul truck at this location. Will be back again.Rochelle H.
El cliente no dejó un comentario.dorothy V.
El cliente no dejó un comentario.Ryan N.
El cliente no dejó un comentario.Melanya F.
Continue with your friendly, helpful, and well-informed staff & atmosphere.Judith C.
El cliente no dejó un comentario.Trong L.
Michelle, i think her name was at this location, was real friendly got us in and out in no time!! I would mos def go through this location again. I also rent a storage here and have had no complaints lol besides no bathroom on site, but I don't think storage places have them anyway lol.Amanda H.
Even though it wasn't posted on Aug 14, the agent had gone to lunch. I did not see a lockbox or directions near it or I would have done that. So I waited. Once checked out, she gave me no help in finding a cab company. I sat outside in the heat and tried every company and because I had to wait 30 min for her to come back for lunch, I could not get a cab. So I had to start walking 2 miles to the train station. I'm just glad one of the cabs called me back and got me to the train with just 8 minutes to spareLori H.
The U-Haul associate was super friendly and personable, making the experience more like working with a buddy than a company, meaning I'll return here when I need another U-Haul.Eileen B.
Speedier service had to wait 30 minutes to pick up my van because employee was on the phone so long helping another and then couldn't figure out how to scan my license. Very frustrating process.Terri M.
Michelle was great. I had to make changes to a reservation and then cancel a second truck because my moving team worked so fast. She was great to work with, accurate in the changes, and very pleasant to work with.Kelley B.
Starr was very professional..made it effortlessly.Connie G.
El cliente no dejó un comentario.Aiden W.
I would recommend to someone who lived nearby. The location and Michelle who works there are the only reasons for the recommendation. I was in process of booking the unit I wanted on-line per the recommendations of the hold message when I called in. The truck I wanted was already confirmed available at the location near my home. I was just finishing up when a rep came on the line. She insisted on completing the booking. I thought she was booking for the truck and location I had selected. Instead, she booked me for a truck that was $10 more and .30 more per mile at a location that was 9 miles further from my home. Just another example of how Uhaul scams customers.Deborah D.
El cliente no dejó un comentario.Theresa D.
The staff was exceptional in customer service. Extremely helpful and knowledgeable. Great experienceDebbie G.
El cliente no dejó un comentario.Jessica W.
El cliente no dejó un comentario.LINDA G.
The floor of the truck bed was really sticky. Reps were all really nice and helpful.JAMES S.
I was very impressed by how accessible the lá» action was and that my cargo van was already waiting for me. The van was very easy to drive and gas usage was so minimal!Oluremi F.
Don't take the â€œnot cleanâ€ as a bad thing it was just a little hair on the seat of the truck and some debris on the floors and bed. Quiet honestly the truck was fun to drive, I've wanted a truck for a long time and we just rented this to haul our kayaks to the water, made things so much easier. The lady at the office was very nice to work with also.Guistina D.
Thank you Star!MELVIN B.
Really appreciate Michelle's great support. She and Starr are both fantastic.Anthony T.
I declined the CDW during my online reservation but somehow it was added back on. I was not informed of this I simply saw it on my emailed receipt after I returned the truck. For this reason I would likely not recommend this location to a friend.Jeremiah F.
El cliente no dejó un comentario.jerry F.
El cliente no dejó un comentario.Melanya F.
El cliente no dejó un comentario.LUIS G.
El cliente no dejó un comentario.James F.
I would recommend this location for convenience only. The staff was not knowledgeable. At first, told me I had to order the 10 truck we requested. My mother had just passed away and we needed the truck to move her belongings out of her assisted care facility. It would have helped with knowledge and helpful staff.Karen B.
El cliente no dejó un comentario.Lynn J.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.Cassandra S.
The ladies in the office was very, very helpful.MELVIN B.
El cliente no dejó un comentario.Lewie A.
Awesome and quick customer service. They were prepared for my arrival and provided friendly and welcoming service. Great staff and very clean vehicle.David R.
El cliente no dejó un comentario.Chandan B.
Great customer service! Five Stare *****!!!MARVIN H.
Your pricing sucks and is misleading. 19.95 a day? Yeah until you add the mileage fee. Crazy.paula K.
El cliente no dejó un comentario.Thomas B.
The lady working behind the counter (can't remember her name, sorry!) pointed out that renting the van for 24 hours instead of 4 cost the same and it might keep me from getting charged unnecessarily for a second day. ¡Gracias!JOAN CAROL H.
This is a great storage unit location, but not such a great U-Haul location. They have a couple trucks, which they keep locked up inside their secure storage yard. It's easy to get in and out for storage customers, but I was not a storage customer. They were clearly unprepared to fetch the truck for me, and more clearly bothered to have to put it away for me. The truck was reasonably new and in good mechanical condition, but was the dirtiest I've ever had of several dozen U-Haul rentals. The inside floor especially was coated in various residues, the outside was splattered in leaves and dirt from Autumn roads, and the cargo area look like an entire potted plant had dumped over with no effort to clean up any dirt - it was all over the place.BRIAN LARAMIE C.
Have more sizes at this locationSHAD R.
Refund processed quickly. Good serviceKathryn M.
Have no smoking policy for vehiclesMargaret S.
It's weird that mileage isn't unlimited for in-town same-day rentals. That seems to be the standard in truck rentals, at least in my experience. Otherwise a good experience and great staff.Mark B.
Great customer service, the truck was new and clean. I will go here again for my moving or storage needs.James O.
El cliente no dejó un comentario.Shawn L.
I signed a contract that stated 100 miles included additional miles at 0.29 cents per mile. After turning in truck I was charged for EVERY MILE at 0.99 each ballooning the bill and violating their own contract. I will not use College point ever again. If this happens again I will switch to budget rental for now on.richard Z.
You should verify that your customer is using a valid email He is not you are using mine and I live in KansasJOHN E.
Knowledgeable, friendly staff, "willing to help out in any way", highly recommend them!CHRISTINE M.
More information and clear advertising with how much the $19.95 rental really costs!DIANE W.
Dottie is the manager at the location and she helped me out. She's great and her customer service was exemplary. I'm not sure what people normally remember about renting a U-Haul, but I'll remember her taking care of my family!JOHN H.
El cliente no dejó un comentario.ROBERT JAMES B.
El cliente no dejó un comentario.SHAUN W.
Keep up the good workJOHN K.
The computers were down causing lengthy delay and poor service.EDWARD M.
Great service!Debora G.
El cliente no dejó un comentario.ROXIANNE S.
Make the key drop box more visible. Otherwise a great experience. GraciasShawn L.
El cliente no dejó un comentario.CHARLES W.
Dottie, is a class act, she went above and beyond what was necessary to help me with the truck and storage issues.Mary C.
El cliente no dejó un comentario.EDWARD MONROE O.
Nothing. Very courteous and helpful staff.WILLIAM KENDALL S.
The attendant woman was very friendly,helpful and knowledgeable. She's awesome! Sorry can't remember her name.Teralee C.
El cliente no dejó un comentario.June H.
Customer service was great - professional. All charges were clearly outlined and documents and receipts were sent to my email promptly.WILLIAM KENDALL S.
The customer service was great!Geneva R.
El cliente no dejó un comentario.MATTHEW F.
We couldn't drop the vehicle off at our destination. It had to be returned to where we rented it which increased the rental mileage cost.DAVID G.
The attendant has excellent customer service by showing interest in clients.Robinson N.
Staff was very professional.MICHAEL M.
El cliente no dejó un comentario.Charles R.
Kiley was so amazing she Deserves a raise she was sweet and kind and always checked on me I want to hug or and I couldn'tMy son has used this company as well and was very happy with the service like I said we both think Kiley is amazingJenni S.
No recommendation. No Hassell. Everything went smooth and fast at pickup and return.Debbie M.
The customer service was top notch and courteous. Simple pick-up and drop-off process. Couldn't have asked for a better experience.ADAM F.
Gives you one price then charges a totally different price when returningchristopher H.
Servicios adicionales en esta ubicación
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