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Christy C
Customer Reviews for Coats Tires & Auto Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Card only,no cash but even that isn’t a huge complaint. Experience was excellent
Charles JN/A
kelley mEverything was great
kathleen dThe man showed us where to park and was very kind. I had an email in 20 minutes that it was returned to the truck. I would definitely use this drop-off again
Kristen SGood customer service. Very nice people. Would recommend this place to everyone.
jennifer cN/A
priscilla sHe didn't want to put the tow dolly on the truck. The truck had a bad alinement and the mirror didn't Stay in place.
Suchara HFreddie was great.
Rickey CHonestly don’t know why this place offers UHaul, it seems like more of a nuisance to them than an actual service they are proud of. Most places the salesperson will hookup the trailer and make sure everything is set before hand, but they just placed the trailer on my hitch and walked off. Overall service was just poor. Never coming back to this location again for uhaul or any other service they provide.
Charles MOver charged, lousy with explanation for payment. I wouldn’t recommend this place ever !!!!
JOHNNIE COutstanding service from the crew in Coats, NC. Thank you! Dan Castro
Daniel CVery easy to get in and out of this location. Staff was very friendly and accommodating
EDWARD AThis U-haul location was great. The staff/ owner was caring and helped out a lot. Thanks.
Kevin WThe truck had a bad exhaust leak.
Michael BThis was a 24/7 the truck had a lot of dust inside the box I was suppose to get 24 blankets there were none I had to go to Garner appx 28 miles one way to pu
Larry WFor Coates NC location: Mobile Pick up needs to be more user friendly. It was so confusing, not clear at all . Couldn't get the lock box open for at least 20 mins and no one was there to help. Location is kind of isolated. They did not have the rolling carts that I paid for. This part is directed towards UHAUL and Gomez Tire on Pamalee Drive in FayettevilleThis occurred on 8/6/21 And it was the worst experience of my life. I may never use U-Haul again due to this ridiculousness. 10 mins before I was supposed to go and pick up my truck I got a text to pick up my U-Haul in a location that was 40 mins away. Because someone did not bring the U-Haul back to the correct place the location I was gonna pick the uhaul up from didnt have ANY trucks. I had to go 40+ mins away to pick up a truck. The truck that was there was double the size I needed. I don’t know how they expect someone who is barely 5’0 to drive a 40’ truck. I called U-Haul multiple times to rectify the situation and they said they’d have someone call me back and they never did. Worst customer service ever. They didn’t even have the rolling cart that I needed but still charged me for it. Disgusting. I’ll never give my coins to this business if there’s other options.
Gillian ADropped off after hours. Nice location very clean well maintained
Nemecsek RMake sure vehicle is serviced before rental
Annie POnline booking is great but it does take away from the customer service one on one that I'm used to
Robert RNo need to improve
William YCustomer service ! Manager was not very helpful
Alfred CSo many issues 😑
MITCHELL BMake sure you go through the online pickup process and it will be easy..
Lance NPerson put in extra mileage and gas usage to charge us an extra $70. He was lying and rude and tried to scam us out of our money. He also put in we dropped off 5 minutes late when we were 10 minutes early.
Jasmine H