Comentarios de los clientes para Coastal Propane

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Coastal Propane

Clasificación general:

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Meghan B.
Clasificación:

It was a good experience. The location had my reservation ready and the uhaul size I had requested.

kirk J.
Clasificación:

Can't think of anything...maybe lower rates..but everyone wants a cheaper deal

Pedro D.
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El cliente no dejó un comentario.

MARCUS B.
Clasificación:

El cliente no dejó un comentario.

darrell N.
Clasificación:

Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.

Carlos V.
Clasificación:

Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.

ronald N.
Clasificación:

El cliente no dejó un comentario.

ross F.
Clasificación:

El cliente no dejó un comentario.

DARLENE G.
Clasificación:

El cliente no dejó un comentario.

LEONA M.
Clasificación:

n/a

kenneth H.
Clasificación:

Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was $156.34 ... here... Visa charged more than $100 than the final bill of $455. Will be following this up with VISA and others. I'm not going away!

marvin T.
Clasificación:

In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!

barbara H.
Clasificación:

El cliente no dejó un comentario.

JEROEN G.
Clasificación:

El cliente no dejó un comentario.

ANDRE M.
Clasificación:

Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.

Laurie Tanya N.
Clasificación:

El cliente no dejó un comentario.

neil Z.
Clasificación:

El cliente no dejó un comentario.

reginald S.
Clasificación:

Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.

Richard G.
Clasificación:

I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothing

BOB K.
Clasificación:

My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.

Francois E.
Clasificación:

El cliente no dejó un comentario.

brian L.
Clasificación:

Vreat service Hate doing reviews but these guys have great attitude make process easy no drama

bill T.
Clasificación:

El cliente no dejó un comentario.

SURESHRAJ R.
Clasificación:

El cliente no dejó un comentario.

Amir T.
Clasificación:

El cliente no dejó un comentario.

Allan G.
Clasificación:

El cliente no dejó un comentario.

Angela S.
Clasificación:

Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint number

Michael K.
Clasificación:

Clearer explanation on the use of the app for pickup and dropoff of the vehicle.

ricky T.
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El cliente no dejó un comentario.

Michael K.
Clasificación:

El cliente no dejó un comentario.

Jeannine L.
Clasificación:

El cliente no dejó un comentario.

TERESA W.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

Truck wheel alignment was completely off, steering wheel was to the left for the truck to go straight and the right side tire was completely worn off even if all the other tires were brand new. I also found a jacket, a McDonalds bag with old food in it and an empty coffee cup under and behind the seats. The only reason I kept the truck was because I was on a schedule and had 20 hours of driving to do right after loading the truck. The truck also only had miles per hour on speed indicator which made it difficult to drive in Canada (truck had USA plates)

laxkw'alaams F.
Clasificación:

El cliente no dejó un comentario.

tom C.
Clasificación:

El cliente no dejó un comentario.

ried B.
Clasificación:

El cliente no dejó un comentario.

terry A.
Clasificación:

I found everything as good as it gets

tom C.
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El cliente no dejó un comentario.

maureen S.
Clasificación:

El cliente no dejó un comentario.

Aaron R.
Clasificación:

El cliente no dejó un comentario.

gwen james G.
Clasificación:

El cliente no dejó un comentario.

dylan S.
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Great customer service, always happy with my experience renting from these guys in Prince Rupert.....A+

ANITA R.
Clasificación:

Very friendly and helpful staff. I love our small city and the staff reflect the values of kindness and courtesy.

Christa L.
Clasificación:

I booked online two weeks before the move day. I ordered a 6x12 trailer to move from a 3 bedroom home. The day before the move Uhaul phoned and gave me a choice of a 4x8 trailer or drive 2 hrs away and pick up a 6x12 trailer. As I had no time to drive a 4 hr round trip to pick up the 6x12 trailer, I felt I had no choice but to choose the 4x8 not knowing how tiny it was. Next day I picked up the trailer and realized how tiny it truly was. I expressed my stress of space to move a 3 bedroom home and felt I had no choice as I already booked it the previous day. I then noticed the cubed van on the lot and decided to phone Uhaul and informed the my situation. They were able to get me the van. I was more surprised that I was only offered a 4x8 trailer or to drive 2hrs away and pickup a 6x12 trailer the day before I was to move. Why wasn't I offer a cubed van instead which could eased my stress level?

Francis V.
Clasificación:

it was ok although about my problem explained to the otherwindow there is nothing they could od

William Mervyn W.
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El cliente no dejó un comentario.

Larry N.
Clasificación:

Staff member very nice....helpful etc.

dale B.
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I blew a tire and could not get service due to long weekend .j Had to leave trailer in Vanderhoof

brian S.
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El cliente no dejó un comentario.

joe G.
Clasificación:

Very helpful. They helped us get the car off the auto transport. Highly recommended.

William M.
Clasificación:

I tried phoning this location for a week prior to going to Prince Rupert and found that they do not answer the UHAUL number in the office only the propane number. I had to settle with a smaller trailer that I had ordered. Terrace did have the right size trailer I could have picked up on my way thru, but it was to late for me to get that trailer by the time I was driving thru. I think the agent you have in Prince Rupert is bad for your business and you should switch to someone else. Very slow ordering and all paper work took for ever, they had no clue on what to do.

cecilo M.
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The personnel in Prince Rupert are very friendly and courteous.

tom D.
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El cliente no dejó un comentario.

patricia M.
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Staff was friendly and very helpful.

Josh A.
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El cliente no dejó un comentario.

john S.
Clasificación:

Everything was very satisfactory

tom D.
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All was good

MACRO karl P.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

WAYNE M.
Clasificación:

El cliente no dejó un comentario.

Diane B.
Clasificación:

The equipment was good however was not what we wanted so instead of getting a trailer we ended up with a truck. There was a big extra expense as well we needed 2 drivers one to get our own vehicle home as well as a truck. We. We're told there was a trailer available 400 km away If we had a known this a few days before we could have picked it up on our way to the place we were picking things up. This is not the first time this has happened to us. The staff at costal propane were very nice and did there best to accommodate us. If we require other trailer and or truck or if family or friends do we will recommend they check out what the next town has to other before booking with U-Haul

christane C.
Clasificación:

Didn't have contact with staff as I used the key drop box.

Kevin W.
Clasificación:

El cliente no dejó un comentario.

william W.
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Everything was very well serve thank you....

Erik J.
Clasificación:

I initially booked a U-Haul 2 weeks in advance in terrace, the day before I got 3 confirmations (email,text and a call) saying I could pick it up the next day, I called again to confirm and it had already been rented to someone else, so we ended up having to drive to prince Rupert last minute to pick up a U-Haul which ended up being super expensive on fuel. Plus we had three different charges, no impressed

karl S.
Clasificación:

El cliente no dejó un comentario.

Kevin W.
Clasificación:

El cliente no dejó un comentario.

John McCary E.
Clasificación:

No comments but great service

JOANNA B.
Clasificación:

El cliente no dejó un comentario.

Lee M.
Clasificación:

El cliente no dejó un comentario.

RON G.
Clasificación:

El cliente no dejó un comentario.

tenille S.
Clasificación:

El cliente no dejó un comentario.

Evan B.
Clasificación:

El cliente no dejó un comentario.

leroy S.
Clasificación:

No improvements needed. Personnel, services and professionalism was excellent as have my previous visits been. Leroy Senum

HARDIP J.
Clasificación:

El cliente no dejó un comentario.

peter A.
Clasificación:

Same

rene V.
Clasificación:

El cliente no dejó un comentario.

Laura R.
Clasificación:

El cliente no dejó un comentario.

lloyd M.
Clasificación:

El cliente no dejó un comentario.

tim B.
Clasificación:

Very helpful and friendly to deal with. Offered good advice, and made sure I knew how the Uhaul truck and service worked.

wanita B.
Clasificación:

El cliente no dejó un comentario.

ralph W.
Clasificación:

All good

tom C.
Clasificación:

El cliente no dejó un comentario.

Derek N.
Clasificación:

El cliente no dejó un comentario.

joshua G.
Clasificación:

Uhual was not in location as requested and we were notified the day before. When I was first notified about this, I was not provided any compensation. I had to call back and speak with a manager to get 200 free miles. Because of this change, We had to take a half day off work to go to pick up. This costed us valuable moving time as well as effecting our finances. We were not compensated the fuel for this extra trip. This trip also required highway travel, in which we learned after driving all the way to the Prince Rupert that the Uhual did not have winter tires. When we addressed this with the Rupert location, they informed us that it was not a requirement. We had our RCMP friend drive us there as we required a ride there (also their fuel was not compensated) who informed the staff that it is a legal requirement. My husband has his class 1 licence, as well as lots of driving experience on winter roads here in the north. Thank goodness it wasn't snowing as he would not have taken that vehicle back to Terrace. Which in that case would have severely effected our move. We have also just been notified of a $10.50 cleaning charge. We used this vehicle in dry weather, and for a 3 km transportation from one house to the other (despite the 160km travel to bring it back to our community). There was 1 piece of paper in the truck that was left from a previous rental as it had a different name on it. However we were charged the cleaning fee. Needless to say, we are very disappointed with the service from uhual and if planning another move would not use your services. I also would not recommend your services and advise people to use a different local company to assist in any vehicle rentals.

Shelliea C.
Clasificación:

The guys in Prince Rupert charged us twice as they wanted 2 credit cards - cancelled the wrong one when we were already 700 km away from the pick up location and then had the nerve to state they were calling the police as they felt it was theft if we did not come back. What a joke and I have yet to find out if i was double charged,

Davis P.
Clasificación:

El cliente no dejó un comentario.

rene V.
Clasificación:

think some of the trailers are getting very old o should be replaced

andrea B.
Clasificación:

El cliente no dejó un comentario.

LEBLANC R.
Clasificación:

El cliente no dejó un comentario.

Travis B.
Clasificación:

El cliente no dejó un comentario.

marilyn E.
Clasificación:

El cliente no dejó un comentario.

HARDIP J.
Clasificación:

El cliente no dejó un comentario.

Elaine P.
Clasificación:

Took over 45 minutes to pick up the van. They didn't have the moving pads I ordered.

David D.
Clasificación:

We booked out u haul through the Prince Rupert location he was very helpful. Could not get a whole of the lady that ran the Terrace location. Phoned three times before she got back to us. Would go through the Prince Rupert location before I deal with Terrace location again.

Melanie M.
Clasificación:

El cliente no dejó un comentario.

Doug B.
Clasificación:

El cliente no dejó un comentario.

wayne B.
Clasificación:

El cliente no dejó un comentario.

michael H.
Clasificación:

Booking the vechicle and trailer was a major challenge. Having two different systems does not work. Booking with the sub contractor and other people booking through uhaul caused over booking. One minute we had it then the next we did not. Caused major additional stress on the move.

MARK H.
Clasificación:

El cliente no dejó un comentario.

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