I am a long time Uhaul customer. I have spent many thousands of dollars renting equipment. My wife and I are retired Military and have completed many do-it-yourself moves. This was absolutely the worst piece of equipment I could have been given. I was given local rental vehicle for a 400 mile, one-way rental. The truck had 170,000 miles. The air conditioner did not work. Thus made the trip to south Texas very uncomfortable Approximately 3/4 thru the trip the engine oil light came on, That was followed by the check engine light near the end of my trip. I was on a deadline and could not stop to have it checked. I slowed to 40-45 mph on highway to hopefully limit damage and avoid breakdown. This made the trip much longer than necessary, again with no air conditioning in the Texas heat. This truck never should have been sent out on a one-way. The owner/attendant at the check in location agreed. He suggested I call the dispatch location on complain. I did and was simply referred to a district manager. The DM did not return my call. I am very disappointed that Uhaul rented me this piece of equipment and when related back treated me like "well stuff happens". I hope to be able to talk to someone and explain my feelings. FYI my contract number was 28027259. Gracias.ROGER M.
Customer Reviews for Closets & Garages Self Storage
(Distribuidor de U-Haul del vecindario)
Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 1:30 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT L J.
El cliente no dejó un comentario.Sarah T.
The truck had almost no brakes and lost oil pressure after a few minutes. Worst Uhaul truck I've ever rented.Mark J.
Was pretty easy and convenient to pick up and drop offBROOKE ELIZABETH C.
El cliente no dejó un comentario.AMANDA M.
The staff is extremely pleasant and accommodating.NICK O. | Overall Experience
Nothing, representative was courteous, fast and knowledgeable. Happy I chose this location.RANDY M.
They were so hospitable (like your neighbors next door). And the pricing was the best of every company I searched!tanishia B.
Friendly and helpfulBRADLEY S.
I think that if every store had a manager of the same quality and care as Sandra, then your competition would be hard pressed to come close to the services this facility provides.CHARLES H.
El cliente no dejó un comentario.walter c. | Overall Experience
El cliente no dejó un comentario.BRADLEY P.
El cliente no dejó un comentario.STEPHEN C.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Sharla C.
Don't be misled by the large vehicle charges per day on the sides of the trucks. Mileage rates are added. Those rates were shown in very small print on the sides of the truck.PAUL J.
Every person I dealt with was a pleasure to work with, knowledgeable, helpful, and all with a smile on their face!city of D.
El cliente no dejó un comentario.jody s. | Overall Experience
El cliente no dejó un comentario.DAVID R.
The store staff was very friendly and accommodating! Great job!CAMERON C.
I can't think of any area that needs improvement. The ladies at this location made it a seamless process start to finish. As a matter of fact, I'd drive out from Dallas to use this location anytime I need u haul services. They were friendly and knowledgable and accommodating. Big thumbs up! 2 of em even! ðŸ¤-ðŸ'ðŸ'JAMES E.
El cliente no dejó un comentario.fred w. | Overall Experience
No need everything was excellent service and kind people working at this location very courteous and friendly and helpfulJAMES G.
My visit was quick and easy , definitely worth itDAVID B.
El cliente no dejó un comentario.JASON S.
This location is beyond excellent. They are all about customer service!!! i cannot say enough good about this location!!! They are the bestWATER C.
El cliente no dejó un comentario.Eddie D.
El cliente no dejó un comentario.Michael D.
The ladies were very helpful.Linda C.
Very best people to rent from... Will always rent there... Thanks again for all you do...GARY G.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.OHMA B. | Overall Experience
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.TOMMY S.
Windshield wipers fell apart upon use. As a result, we had to return the truck and rent another. Then, upon leaving with the replacement truck, the truck got stuck in the mud. Finally, we were able to leave with another replacement truck. Bottom line, we waisted too much time dealing with faulty equipment. Prior experiences with U-Haul have been positive. Therefore, we'll measure this experience and move forward.PAUL F.
El cliente no dejó un comentario.DAVID GORDON N.
Just keep Shawnee and Pam representing your company and you'll be in good shape!!KIMBERLY P.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.JAMES D.
Pleasant and helpful. Thank you.CHERYL G. | Overall Experience
The experience with this location above and beyond. They were very helpful and knowledgeable of the equipment.Kelly G.
El cliente no dejó un comentario.Sammy R F.
El cliente no dejó un comentario.Paul T.
Friendly and helpful!! Will come here again when we need a u haul.Henry G.
El cliente no dejó un comentario.james e. | Overall Experience
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.gary G.
My interaction was minimal here. The comment I wrote for the pickup location applies for the overall uhaul experience. Both locations are excellent.Andrej V.
El cliente no dejó un comentario.Jimmy W. | Overall Experience
The people at Closets & Garages are the most helpful people I have ever met. They are "customer service"!!!! The lady I always talk to is Sandra and I cannot say enough good about her. She is always friendly, polite and will bend over backward to help us. This location is the best!!! i would rate them an A+++++++. We would not use another location unless we had no other choice.WATER C.
Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.wendy h. | Overall Experience
El cliente no dejó un comentario.JOSHUA R.
Very nice people to work with. Very friendly. Had exactly what we needed!ISA O.
El cliente no dejó un comentario.KAREN L.
One of the hooks was broke on the trailer I rented, but the staff was very friendly and replaced it without any problems. good serviceSTEPHEN S.
El cliente no dejó un comentario.ROBERT B.
I brought the trailer back, after the store was closed. I'm so happy that they offered that service. I did not have a safe place to park the trailer overnight at my house.VICKIE R.
Friendly and fast repsagustina D.
El cliente no dejó un comentario.ROBBY S.
The woman that assisted me was unable to truly help me. She could not see the numbers on the keys and or the trucks. I had to load and unload the dolly 2 times . This was due to her giving me the incorrect keys and truck . This after I had to go out to the incorrect truck 2 times because she felt she gave me the correct keys . Then she had to drive me around to â€œthe field â€œ, as she referred to it . Locate the correct truck for the keys I was initially given. Then I was able to leave. My pick up time was 830. I did not leave till after 9. The paperwork process was extremely slow. I scanned my license in online prior to the pick up and still had to provide my license again at pick up. My biggest concern was that the Uhaul office representative did not have on a mask. I have RA, of course I wear mine , but it would be nice to see the same courtesy extended when your greeting customers . Overall, I would not rent from this location again or suggest it to friends and family.Sandra F.
El cliente no dejó un comentario.JENIFER C.
All goodRANDY B.
El cliente no dejó un comentario.KEN T.
One tire was very low and we had to put air in it twice. Has a slow leak.joe C.
Everything was great. Smooth transaction.tamera G.
El cliente no dejó un comentario.GARY J.
El cliente no dejó un comentario.Jerette D.
The office lady is amazing. She was super busy with the holiday weekend and waited on each of us in a friendly and professional manner. Went over and above to accommodate us.Nancy G.
El cliente no dejó un comentario.GARRETT O.
This location is OUTSTANDING!!!!! They always go above and beyond in customer service. I vote for them to get the "customer service" of the year award!!!!WATER C.
Good peopleJAMES B.
Staff at this location is great!COY B.
El cliente no dejó un comentario.Sandra B.
The staff in Denison Texas were great to work with. The whole process was made easy because of the staff.DEBORAH C.
This location is outstanding!! They are the best!!! They are AAA+++WATER C.
Staff easy to work with.David B.
El cliente no dejó un comentario.glenn Y.
Phone link was a total mess.Glenn S.
El cliente no dejó un comentario.DAVID C.
I don't understand why I went through the trouble of checking in online when they made me redo everything when I got there.Morgan C.
These are great people. Thank You!!!!!!!!!!!!!!!!!!MICHAEL S.
I have rented on several occasions from the site the 2 lady's that run ut are always a pleasure and easy to deal withKent B.
El cliente no dejó un comentario.Bryan B.
El cliente no dejó un comentario.randy B.
The entire rental experience was perfect! Thank You UHaul and Closet- Garages Self Storage !RICHARD W.
El cliente no dejó un comentario.CARSON Z.
Nice people, great service. Would use them again without hesitation..bevan B.
El cliente no dejó un comentario.joe C.
El cliente no dejó un comentario.felicia A.
El cliente no dejó un comentario.Wynn R.
El cliente no dejó un comentario.MIKE M.
El cliente no dejó un comentario.Debbie K.
The truck was not clean. The box and cab included.Terry S.
Everything was great at the location, except one thing. If the drop of location for this site, could be more specific on where to drop the vehicle off. If they were more specific I would recommend this location to a friendChristopher R.
El cliente no dejó un comentario.Janet K.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.DANIEL T.
The ladies here were awesome to work with. So sweet and accommodating.Johnny G.
El cliente no dejó un comentario.Sharon B.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.kasaundra M.
I was told I could not rent the truck for one day I was over chargedDEBRA G.
The website did not recognize my info so I could not check in remotely. The staff were friendly and helpful.David F.
Everything was great, especially during this time. I was was in a bind and I was helped out with great expectations. ¡Gracias!Christopher S.
El cliente no dejó un comentario.Deborah D.
Everything clean and just what I thought it would be.KATHY R. | First Impressions