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LORI A. | Overall Experience
Customer Reviews for Closets & Garages Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great service
SHAREKA S.No improvements needed. Everything went smoothly as always
DAVID A.Great Operation thanks girls
JAMES D. | Overall ExperienceI have not used haul? If someone did they used my name illegally!
JULIE N.Feel like we shouldn't have to pay the extra day as I called the number and held for 15mins waiting then realized I could check in on line by phone that way. Weren't really that late as we picked up way after 7 and pulled in before 830 for drop off. Next time I'll use another truck line. I paid for extra day and it's sitting not being use.
Kelly S.closets & garages are the best!!!!!! there are no words to express how great they are. They are AAA +++ rated.
WATER C.Wonderful lady help me along with no problems .
ANDREW M.I am a long time Uhaul customer. I have spent many thousands of dollars renting equipment. My wife and I are retired Military and have completed many do-it-yourself moves. This was absolutely the worst piece of equipment I could have been given. I was given local rental vehicle for a 400 mile, one-way rental. The truck had 170,000 miles. The air conditioner did not work. Thus made the trip to south Texas very uncomfortable Approximately 3/4 thru the trip the engine oil light came on, That was followed by the check engine light near the end of my trip. I was on a deadline and could not stop to have it checked. I slowed to 40-45 mph on highway to hopefully limit damage and avoid breakdown. This made the trip much longer than necessary, again with no air conditioning in the Texas heat. This truck never should have been sent out on a one-way. The owner/attendant at the check in location agreed. He suggested I call the dispatch location on complain. I did and was simply referred to a district manager. The DM did not return my call. I am very disappointed that Uhaul rented me this piece of equipment and when related back treated me like "well stuff happens". I hope to be able to talk to someone and explain my feelings. FYI my contract number was 28027259. Gracias.
ROGER M.The truck had almost no brakes and lost oil pressure after a few minutes. Worst Uhaul truck I've ever rented.
Mark J.Was pretty easy and convenient to pick up and drop off
BROOKE ELIZABETH C.Nothing.
WILLIAM F.The staff is extremely pleasant and accommodating.
NICK O. | Overall ExperienceNothing, representative was courteous, fast and knowledgeable. Happy I chose this location.
RANDY M.They were so hospitable (like your neighbors next door). And the pricing was the best of every company I searched!
tanishia B.Friendly and helpful
BRADLEY S.I think that if every store had a manager of the same quality and care as Sandra, then your competition would be hard pressed to come close to the services this facility provides.
CHARLES H.Don't be misled by the large vehicle charges per day on the sides of the trucks. Mileage rates are added. Those rates were shown in very small print on the sides of the truck.
PAUL J.Every person I dealt with was a pleasure to work with, knowledgeable, helpful, and all with a smile on their face!
city of D.The store staff was very friendly and accommodating! Great job!
CAMERON C.I can't think of any area that needs improvement. The ladies at this location made it a seamless process start to finish. As a matter of fact, I'd drive out from Dallas to use this location anytime I need u haul services. They were friendly and knowledgable and accommodating. Big thumbs up! 2 of em even! ðŸ¤-ðŸ'ðŸ'
JAMES E.No need everything was excellent service and kind people working at this location very courteous and friendly and helpful
JAMES G.My visit was quick and easy , definitely worth it
DAVID B.This location is beyond excellent. They are all about customer service!!! i cannot say enough good about this location!!! They are the best
WATER C.The ladies were very helpful.
Linda C.Very best people to rent from... Will always rent there... Thanks again for all you do...
GARY G.Windshield wipers fell apart upon use. As a result, we had to return the truck and rent another. Then, upon leaving with the replacement truck, the truck got stuck in the mud. Finally, we were able to leave with another replacement truck. Bottom line, we waisted too much time dealing with faulty equipment. Prior experiences with U-Haul have been positive. Therefore, we'll measure this experience and move forward.
PAUL F.Just keep Shawnee and Pam representing your company and you'll be in good shape!!
KIMBERLY P.Pleasant and helpful. Thank you.
CHERYL G. | Overall ExperienceThe experience with this location above and beyond. They were very helpful and knowledgeable of the equipment.
Kelly G.Friendly and helpful!! Will come here again when we need a u haul.
Henry G.My interaction was minimal here. The comment I wrote for the pickup location applies for the overall uhaul experience. Both locations are excellent.
Andrej V.The people at Closets & Garages are the most helpful people I have ever met. They are "customer service"!!!! The lady I always talk to is Sandra and I cannot say enough good about her. She is always friendly, polite and will bend over backward to help us. This location is the best!!! i would rate them an A+++++++. We would not use another location unless we had no other choice.
WATER C.Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.
wendy h. | Overall ExperienceVery nice people to work with. Very friendly. Had exactly what we needed!
ISA O.One of the hooks was broke on the trailer I rented, but the staff was very friendly and replaced it without any problems. good service
STEPHEN S.I brought the trailer back, after the store was closed. I'm so happy that they offered that service. I did not have a safe place to park the trailer overnight at my house.
VICKIE R.Friendly and fast reps
agustina D.The woman that assisted me was unable to truly help me. She could not see the numbers on the keys and or the trucks. I had to load and unload the dolly 2 times . This was due to her giving me the incorrect keys and truck . This after I had to go out to the incorrect truck 2 times because she felt she gave me the correct keys . Then she had to drive me around to “the field “, as she referred to it . Locate the correct truck for the keys I was initially given. Then I was able to leave. My pick up time was 830. I did not leave till after 9. The paperwork process was extremely slow. I scanned my license in online prior to the pick up and still had to provide my license again at pick up. My biggest concern was that the Uhaul office representative did not have on a mask. I have RA, of course I wear mine , but it would be nice to see the same courtesy extended when your greeting customers . Overall, I would not rent from this location again or suggest it to friends and family.
Sandra F.All good
RANDY B.One tire was very low and we had to put air in it twice. Has a slow leak.
joe C.Everything was great. Smooth transaction.
tamera G.The office lady is amazing. She was super busy with the holiday weekend and waited on each of us in a friendly and professional manner. Went over and above to accommodate us.
Nancy G.This location is OUTSTANDING!!!!! They always go above and beyond in customer service. I vote for them to get the "customer service" of the year award!!!!
WATER C.Good people
JAMES B.Staff at this location is great!
COY B.N/C
Alex E.The staff in Denison Texas were great to work with. The whole process was made easy because of the staff.
DEBORAH C.This location is outstanding!! They are the best!!! They are AAA+++
WATER C.Staff easy to work with.
David B.Phone link was a total mess.
Glenn S.I don't understand why I went through the trouble of checking in online when they made me redo everything when I got there.
Morgan C.These are great people. Thank You!!!!!!!!!!!!!!!!!!
MICHAEL S.I have rented on several occasions from the site the 2 lady's that run ut are always a pleasure and easy to deal with
Kent B.The entire rental experience was perfect! Thank You UHaul and Closet- Garages Self Storage !
RICHARD W.Nice people, great service. Would use them again without hesitation..
bevan B.The truck was not clean. The box and cab included.
Terry S.