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DANIEL H.
Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice facility for storage and reasonable priced. The office staff is very kind and helpful would recommend for your storage needs.
TERIE N. | Overall ExperienceReturn was very quick and easy.
Clifford P.The location I rented from was great. However when I went online to reserve the truck the night before. The online site told me that I have to drive 70 miles south of my location to pick up the truck I needed. I cancelled my online order and went to my local location the next day and they had 3 trucks in the size I needed sitting idle. There is a computer glitch that needs to be fixed.
David W.You guys in this office were awesome very helpful and friendly and made you feel at home not one time but every time I entered the office I felt welcome and and very comfortable office . Thank You so much and yes I highly will recommend this office every time I'm asked for uhaul or storage .
Angela M.Everyone here is a sheer delight.Friendly , nice and clean.Enjoyable experience even if moving isn't so much fun.
catalin C.The two ladies in the office are the best! So very helpful and very pleasant!
Kim R.I had my mother take back the truck one day late and I wasn't charged. The lady on the phone was very courteous.
Charles C.This company was the most accommodating and affordable place around! Very sweet ladies at the front! I will use them again!
LESLIE N.Staff was very good and informative...will go back if needed again
ray R.Keep doing as done. No waiting, clean friendly, courteous
JEFF H.Great customer service. Very helpful! We will be repeat customers!
Monica S.While the U-Haul website did not offer clear pricing, the staff at Closets and Garages were extremely helpful. They made sure we had the best price and took care of us.
JASON M.Keep doing what your doing. Renting the Uhaul was a quick simple process and customer service was great.
eva S.Sandra and Pam are the best. They were so helpful , knowledgeable, courteous , and kind. I'll always use them next time I need to rent in Denison Tx. Closets and Garages Self Storage is the place to go for Uhaul rentals.
MICHAEL S.The drivers side door was very hard to close, it may need adjustment
John V.Next time I would make sure the ac works it was not working to well what I liked most were the nice people managing the place ! Will use again
RONALD S.No improvement necessary. It was a very nice trasaction.
PATRICIA S.The office personnel was very friendly and very helpful. I would definitely rent from them in the future and refer anybody to them.
Joseph P.Very simple process and pleasant customer service. Easy peasy.
JOANNE S.Friendly competent and a great deal.
Daniel M.Hollis in Sherman needs a course in customer service.
linda A.The DRIVER side door did shut properly. When I told the agent about it she showed me how to slam the door shut. From her comments this problem had been reported but no repair had been done. It was troublesome.
KAREN S.We use this location frequently; always receive very good service.
NANITA H.Friendly and helpful staff. Also the place is kept very clean and secure. I was a customer for many years with multiple units and never had any problems. I will definitely come back for my future storage needs.
brandon h. | Overall ExperienceNice people glad they were open on Sun.
George J.I got double charged
Savannah G.I booked a truck for a certain time. The truck was not returned on time by the previous user and I had to wait 1 hour for the rep to help me because she was on the phone and I did mine through mobile. I was really upset because I had only a certain amount of time to deliver an item and I was late delivering it and getting back to work. Not worth $100 in my opinion since my time was wasted.
SHAYNA S.Easy..nice helpful ladies
Linda F.Great!
Daren L.Clean the vehicles, this one smelled of cigarette smoke and I rented to deliver decorations for a party. I don't want them dirty and smoke filled. The inside can had food crumbs all over the floor, cup holders etc. the back of the van was equally as dirty. Then when I did online check in was going to charge me a $25. Cleaning fee. I rent almost every weekend and the location I usually rent from are not in this condition.
Sharon S.Very nice and did there job.
Kathy F.No improvement needed, excellent staff that takes care of business. Nice rep that made me feel home.
Byron E.Replace cracked windshield as it whistles. Driver brake light doesn't work. Steering pulls to the right. The ease of pick up and drop off is great as well as the owners/employees are pleasant.
SUSAN E.Everything was so easy for me. The women in office were especially nice. Very pleased. Yall are doing perfect in my opinion. Thank you UHAUL.
Sandra D.The staff at this location were friendly and helpful.
Valerie C.Pam was amazing, very sweet lady. Thank you again
Leesa M.Closets and garages uhaul makes renting a truck a breeze. Sandra Pam and Katelyn are the best. They are so knowledgeable , helpful, and friendly. I will always go to Closets and Garages when I need a truck or trailer.
MICHAEL S.THEY WERE CLEAN, CUSTOMER SERVICE EXCELLENT, EQUIPMENT EXCELLENT, GAS TANK FULL, COULDN'T ASK FOR ANYTHING MORE WITH ALL THESE FOLKS. AWESOME☆☆☆☆☆
TAMMY W.Took good care of me today I'll rent there again when I need too
Nathan T.Awesome customer service!!
raymond M.Hello there, let me start off by saying that the staff was super friendly at the Denison, TX location but we had some hiccups. The original rental location in Sherman, TX had issues with his 20' truck so they had to downgrade me to a 15' that was in Denison, TX instead. (The Sherman, TX associate was extremely professional and super helpful by the way. He called me Saturday and informed me and tried everything he could to help me.) Now when I arrived at the Denison location for pickup, I was made aware that they did not have a dolly, which I had reserved. That hindered my move a bit but we made it work. Overall the associates were extremely helpful but the only issues were with scheduling and inventory. If I were asked if I would go through the same process with the same circumstances, I would. Not a terrible experience.
Bobby B.The staff are friendly and helpful
Barbara F.Great group of people at Closets And Garages in Denison TX. They were so helpful friendly and knowledgeable. Renting a Uhaul from them was a breeze. I will always use them when I need a rental truck.
MICHAEL S.Staff that I met was very friendly. And yes I will recommend this location to anyone.
glenn C.I would have stayed if you had a larger unit.
PATRICIA A. | Overall ExperienceVery helpful. No problems at all. Perfect.
Michael T.This U-haul made our move so much less stressful than it could have been. This was my first U-haul driving experience, so the information I gained from the knowledgeable staff, was a breath of fresh air. Cannot recommend this location in Denison enough. Thank you! Jake
Jake D.On my initial rental 2 weeks ago, U HAUL called me the same morning I was scheduled to pick up and told me that the truck I was supposed to get was not returned and that they were trying to find me something else. U HAUL then told me that the had a rental available on South Texoma PKWY. Went all the way to that location and as soon as I got there, told me that the truck was already rented. U HAUL cost me alot of time and money. Customers make arrangements IN ADVANCE to move items due to situating help on a weekend and meeting deadlines to have items moved. U HAUL sent me on a wild goose chase on a Saturday and wasted my time and money. So inconsiderate of the customer!!!!!
christoher C.I didn't see where there was a need for improvement
barbara S.It was closed so I completed my turn in via online. It was quite easy.
Donald C.Thank you for all your special accommodations and assistance! So helpful! I appreciate everything extra you did for me.
rachael b. | Overall ExperienceEverything was just fine...
Lorie G.Great staff. Very knowledgeable and friendly. I will always rent from Closets and Garages Uhaul. They made the process simple and easy.
MICHAEL S.I think the women at this location were extra helpful and very nice.
Jennifer M.Best place around!
Sandra B.Both lady's were very kind and friendly.
Leonardo H.Totally understanding we were a day late, great customer service
Mark P.van was clean but had a large crack in windshield
Karen S.Easy access
Mark S.Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things
DORIS C. | Overall ExperienceThe staff was beyond friendly and helpful !! I would recommend anyone to use them !!
brenda d. | Overall ExperienceThis has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!
Amanda T. | Overall ExperienceWonderful people!
DOROTHY C. | Overall ExperienceGreat Operation thanks girls
JAMES D. | Overall ExperienceThe staff is extremely pleasant and accommodating.
NICK O. | Overall ExperiencePleasant and helpful. Thank you.
CHERYL G. | Overall ExperienceEveryone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.
wendy h. | Overall ExperienceEverything clean and just what I thought it would be.
KATHY R. | First ImpressionsIt was good just difficult to turn around in large truck
Privacy R. | First ImpressionsI loved the customer service.
Privacy R. | First ImpressionsThe facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.
Privacy R. | First Impressions