Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)

900 reviews

2821 W Morton St   Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

(903) 465-1841

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 6/16/2024: Closed
  • 6/18/2024: Closed
  • 6/23/2024: Closed

Services at this Location:

Contact Us

(903) 465-1841

2821 W Morton St
Denison, TX 75020
(Corner of W Morton St and Pottsboro Rd east of 75)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 6/16/2024: Closed
  • 6/18/2024: Closed
  • 6/23/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
5.0

The lady who checked us in helped considerably. It made our move so much easier. Thank you for having a affordable solution to our moving problem!!

Constance H 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

LORELEI E 
Rating:
5.0

Customer did not leave a comment.

victoria f 
Rating:
4.0

Customer did not leave a comment.

john b 
Rating:
5.0

Customer did not leave a comment.

Sam B 
Rating:
5.0

These were the nicest people I talked to on the phone

MECKO E 
Rating:
5.0

Everything was to notch. No problem anywhere.

CAROLYN S 
Rating:
5.0

Great experience! Wonderful customer service. I have used them in the past and will continue to do so. :)

Pamela M 
Rating:
4.0

Customer did not leave a comment.

Rex R 
Rating:
5.0

Vehicle was great for our move. They even saved two pillows we forgot in the truck and called us so we could pick them up. Great person in office!

Sandra F 
Rating:
5.0

Customer did not leave a comment.

Keith G 
Rating:
5.0

Great experience! Office staff was very helpful! Would definitely use this location again.

Arlene P 
Rating:
3.0

Clean cab prior to each rental. Improve online return process

JENNIFER D 
Rating:
5.0

The staff was very professional and courteous. If you’re looking for a sharp business for your move, this is the place. Outstanding!!!.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Customer did not leave a comment.

darrell d 
Rating:
5.0

Pick up/drop off service very easy, fast and convenient. Will use this location/staff any time I need these services.

Brad W 
Rating:
5.0

Super Friendly Folks!

ALICIA B 
Rating:
5.0

Great facility, great staff, I would highly recommend to anyone for storage and moving needs

RYAN T  |  Overall Experience 
Rating:
5.0

Nothing that I can think of, top-notch employees at the U-haul store.

ERIC P 
Rating:
5.0

The lady was awesome went way beyond her way to help us in this Christmas time. Thank you very much god bless you man

Charles W 
Rating:
4.0

Rates was a bit much. But had to have one that big. Used one 3 years ago and it wasn't that bad. Prices..

susan h 
Rating:
5.0

The ladies were very nice and actually answered the phone to reserve my truck. Very rare and nice to get a real person in the phone these days.

Ed P 
Rating:
5.0

Customer did not leave a comment.

Brad P 
Rating:
3.0

Expensive

Scott S 
Rating:
5.0

Customer did not leave a comment.

JACOBBI M 
Rating:
5.0

Customer did not leave a comment.

KATHY H 
Rating:
5.0

Customer did not leave a comment.

Estella N 
Rating:
5.0

I love Closets and Garages. Pam McCurdy is so nice and efficient. They have great moving supplies and the trucks are always clean. I highly recommend this company and Pam deserves a raise!!!

Lynn D 
Rating:
5.0

Customer did not leave a comment.

Gail Y 
Rating:
4.0

Customer did not leave a comment.

Terri W 
Rating:
5.0

Customer did not leave a comment.

DANIEL H 
Rating:
5.0

Very nice facility for storage and reasonable priced. The office staff is very kind and helpful would recommend for your storage needs.

TERIE N  |  Overall Experience 
Rating:
5.0

Return was very quick and easy.

Clifford P 
Rating:
4.0

The location I rented from was great. However when I went online to reserve the truck the night before. The online site told me that I have to drive 70 miles south of my location to pick up the truck I needed. I cancelled my online order and went to my local location the next day and they had 3 trucks in the size I needed sitting idle. There is a computer glitch that needs to be fixed.

David W 
Rating:
5.0

You guys in this office were awesome very helpful and friendly and made you feel at home not one time but every time I entered the office I felt welcome and and very comfortable office . Thank You so much and yes I highly will recommend this office every time I’m asked for uhaul or storage .

Angela M 
Rating:
5.0

Customer did not leave a comment.

Penny D 
Rating:
5.0

Customer did not leave a comment.

CONNIE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER N 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Everyone here is a sheer delight.Friendly , nice and clean.Enjoyable experience even if moving isn't so much fun.

catalin c 
Rating:
5.0

Customer did not leave a comment.

Jocelyn A 
Rating:
5.0

The two ladies in the office are the best! So very helpful and very pleasant!

Kim R 
Rating:
5.0

Customer did not leave a comment.

Julie H 
Rating:
5.0

Customer did not leave a comment.

eric p 
Rating:
5.0

Customer did not leave a comment.

REBECCA M 
Rating:
5.0

I had my mother take back the truck one day late and I wasn't charged. The lady on the phone was very courteous.

Charles C 
Rating:
5.0

This company was the most accommodating and affordable place around! Very sweet ladies at the front! I will use them again!

LESLIE N 
Rating:
5.0

Staff was very good and informative...will go back if needed again

ray r 
Rating:
5.0

Keep doing as done. No waiting, clean friendly, courteous

JEFF H 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
3.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Customer did not leave a comment.

Jonathan R 
Rating:
5.0

Great customer service. Very helpful! We will be repeat customers!

Monica S 
Rating:
5.0

Customer did not leave a comment.

Christian M 
Rating:
4.0

While the U-Haul website did not offer clear pricing, the staff at Closets and Garages were extremely helpful. They made sure we had the best price and took care of us.

JASON M 
Rating:
5.0

Keep doing what your doing. Renting the Uhaul was a quick simple process and customer service was great.

eva s 
Rating:
5.0

Customer did not leave a comment.

Joey H 
Rating:
5.0

Customer did not leave a comment.

Jose E 
Rating:
5.0

Sandra and Pam are the best. They were so helpful , knowledgeable, courteous , and kind. I'll always use them next time I need to rent in Denison Tx. Closets and Garages Self Storage is the place to go for Uhaul rentals.

MICHAEL S 
Rating:
4.0

The drivers side door was very hard to close, it may need adjustment

John V 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
4.0

Next time I would make sure the ac works it was not working to well what I liked most were the nice people managing the place ! Will use again

RONALD S 
Rating:
5.0

No improvement necessary. It was a very nice trasaction.

PATRICIA S 
Rating:
5.0

The office personnel was very friendly and very helpful. I would definitely rent from them in the future and refer anybody to them.

Joseph P 
Rating:
5.0

Very simple process and pleasant customer service. Easy peasy.

JOANNE S 
Rating:
5.0

Customer did not leave a comment.

Sandra H 
Rating:
5.0

Friendly competent and a great deal.

Daniel M 
Rating:
5.0

Hollis in Sherman needs a course in customer service.

linda a 
Rating:
3.0

Customer did not leave a comment.

Lindsey P 
Rating:
5.0

The DRIVER side door did shut properly. When I told the agent about it she showed me how to slam the door shut. From her comments this problem had been reported but no repair had been done. It was troublesome.

KAREN S 
Rating:
5.0

We use this location frequently; always receive very good service.

NANITA H 
Rating:
5.0

Friendly and helpful staff. Also the place is kept very clean and secure. I was a customer for many years with multiple units and never had any problems. I will definitely come back for my future storage needs.

brandon h  |  Overall Experience 
Rating:
5.0

Nice people glad they were open on Sun.

George J 
Rating:
2.0

I got double charged

Savannah G 
Rating:
3.0

I booked a truck for a certain time. The truck was not returned on time by the previous user and I had to wait 1 hour for the rep to help me because she was on the phone and I did mine through mobile. I was really upset because I had only a certain amount of time to deliver an item and I was late delivering it and getting back to work. Not worth $100 in my opinion since my time was wasted.

SHAYNA S 
Rating:
5.0

Customer did not leave a comment.

Brad R 
Rating:
5.0

Easy..nice helpful ladies

Linda F 
Rating:
5.0

Customer did not leave a comment.

Todd C 
Rating:
5.0

Great!

Daren L 
Rating:
3.0

Customer did not leave a comment.

Jimmy B 
Rating:
5.0

Customer did not leave a comment.

Korrena S 
Rating:
4.0

Clean the vehicles, this one smelled of cigarette smoke and I rented to deliver decorations for a party. I don’t want them dirty and smoke filled. The inside can had food crumbs all over the floor, cup holders etc. the back of the van was equally as dirty. Then when I did online check in was going to charge me a $25. Cleaning fee. I rent almost every weekend and the location I usually rent from are not in this condition.

Sharon S 
Rating:
5.0

Customer did not leave a comment.

TERESA L 
Rating:
5.0

Very nice and did there job.

Kathy F 
Rating:
5.0

No improvement needed, excellent staff that takes care of business. Nice rep that made me feel home.

Byron E 
Rating:
5.0

Customer did not leave a comment.

Kayla P 
Rating:
5.0

Customer did not leave a comment.

WALTER N 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Replace cracked windshield as it whistles. Driver brake light doesn’t work. Steering pulls to the right. The ease of pick up and drop off is great as well as the owners/employees are pleasant.

SUSAN E 
Rating:
5.0

Everything was so easy for me. The women in office were especially nice. Very pleased. Yall are doing perfect in my opinion. Thank you UHAUL.

Sandra D 
Rating:
5.0

Customer did not leave a comment.

Mary G 
Rating:
1.0

Customer did not leave a comment.

Christopher J 
Rating:
4.0

The staff at this location were friendly and helpful.

Valerie C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Pam was amazing, very sweet lady. Thank you again

Leesa M 
Rating:
5.0

Customer did not leave a comment.

MARY N 
Rating:
5.0

Closets and garages uhaul makes renting a truck a breeze. Sandra Pam and Katelyn are the best. They are so knowledgeable , helpful, and friendly. I will always go to Closets and Garages when I need a truck or trailer.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

Dewayne D 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Rafael C 
Rating:
5.0

THEY WERE CLEAN, CUSTOMER SERVICE EXCELLENT, EQUIPMENT EXCELLENT, GAS TANK FULL, COULDN'T ASK FOR ANYTHING MORE WITH ALL THESE FOLKS. AWESOME☆☆☆☆☆

TAMMY W 
Rating:
5.0

I would have stayed if you had a larger unit.

PATRICIA A  |  Overall Experience 
Rating:
5.0

Thank you for all your special accommodations and assistance! So helpful! I appreciate everything extra you did for me.

rachael b  |  Overall Experience 
Rating:
5.0

Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things

DORIS C  |  Overall Experience 
Rating:
5.0

The staff was beyond friendly and helpful !! I would recommend anyone to use them !!

brenda d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria p  |  Overall Experience 
Rating:
5.0

This has been one of the worst storage units I’ve ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that’s what I had to purchase, that’s fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be “waiting a few days” to refund my money because they didn’t want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I’ve ever had to deal with!!

Amanda T  |  Overall Experience 
Rating:
5.0

Wonderful people!

DOROTHY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI A  |  Overall Experience 
Rating:
5.0

Great Operation thanks girls

JAMES D  |  Overall Experience 
Rating:
5.0

The staff is extremely pleasant and accommodating.

NICK O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OHMA B  |  Overall Experience 
Rating:
5.0

Pleasant and helpful. Thank you.

CHERYL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy W  |  Overall Experience 
Rating:
5.0

Everyone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.

wendy h  |  Overall Experience 
Rating:
4.0

Everything clean and just what I thought it would be.

KATHY R  |  First Impressions 
Rating:
3.0

It was good just difficult to turn around in large truck

Privacy R  |  First Impressions 
Rating:
4.0

I loved the customer service.

Privacy R  |  First Impressions 
Rating:
5.0

The facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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