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Thomas T.
Customer Reviews for Closets & Garages Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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THEY WERE CLEAN, CUSTOMER SERVICE EXCELLENT, EQUIPMENT EXCELLENT, GAS TANK FULL, COULDN'T ASK FOR ANYTHING MORE WITH ALL THESE FOLKS. AWESOME☆☆☆☆☆
TAMMY W.Took good care of me today I'll rent there again when I need too
Nathan T.Awesome customer service!!
raymond M.Hello there, let me start off by saying that the staff was super friendly at the Denison, TX location but we had some hiccups. The original rental location in Sherman, TX had issues with his 20' truck so they had to downgrade me to a 15' that was in Denison, TX instead. (The Sherman, TX associate was extremely professional and super helpful by the way. He called me Saturday and informed me and tried everything he could to help me.) Now when I arrived at the Denison location for pickup, I was made aware that they did not have a dolly, which I had reserved. That hindered my move a bit but we made it work. Overall the associates were extremely helpful but the only issues were with scheduling and inventory. If I were asked if I would go through the same process with the same circumstances, I would. Not a terrible experience.
Bobby B.The staff are friendly and helpful
Barbara F.Great group of people at Closets And Garages in Denison TX. They were so helpful friendly and knowledgeable. Renting a Uhaul from them was a breeze. I will always use them when I need a rental truck.
MICHAEL S.Staff that I met was very friendly. And yes I will recommend this location to anyone.
glenn C.I would have stayed if you had a larger unit.
PATRICIA A. | Overall ExperienceVery helpful. No problems at all. Perfect.
Michael T.This U-haul made our move so much less stressful than it could have been. This was my first U-haul driving experience, so the information I gained from the knowledgeable staff, was a breath of fresh air. Cannot recommend this location in Denison enough. Thank you! Jake
Jake D.On my initial rental 2 weeks ago, U HAUL called me the same morning I was scheduled to pick up and told me that the truck I was supposed to get was not returned and that they were trying to find me something else. U HAUL then told me that the had a rental available on South Texoma PKWY. Went all the way to that location and as soon as I got there, told me that the truck was already rented. U HAUL cost me alot of time and money. Customers make arrangements IN ADVANCE to move items due to situating help on a weekend and meeting deadlines to have items moved. U HAUL sent me on a wild goose chase on a Saturday and wasted my time and money. So inconsiderate of the customer!!!!!
christoher C.I didn't see where there was a need for improvement
barbara S.It was closed so I completed my turn in via online. It was quite easy.
Donald C.Thank you for all your special accommodations and assistance! So helpful! I appreciate everything extra you did for me.
rachael b. | Overall ExperienceEverything was just fine...
Lorie G.Great staff. Very knowledgeable and friendly. I will always rent from Closets and Garages Uhaul. They made the process simple and easy.
MICHAEL S.I think the women at this location were extra helpful and very nice.
Jennifer M.Best place around!
Sandra B.Both lady's were very kind and friendly.
Leonardo H.Totally understanding we were a day late, great customer service
Mark P.van was clean but had a large crack in windshield
Karen S.Easy access
Mark S.Customer service went way above and made this move extremely easier than possibly could have even though. Recommend already to a friend. Cost for rental was very reasonable. Super glad I chose this U-Haul location for my moves needs. Thank You, Debbie.
Hattie P.Just keep doing what you're doing. Because everything was smooth and professional. Excellent service.
Regina M.Always excellent customer service
Mignon F.Great experience!!
Sandra B.I stayed on the phone with customer support for an hour and a half. Initially, I assumed the application just didn't give me instructions on how to receive a key. Turns out, even if it did give me a code it would not have mattered seeing as how there were no keys in any box. The agent attempted to refund my reservation fee of $50 dollars and extend my hours of use however. This was in no way easy or fast, I would recommend asking your customers to plan their entire day around receiving the rental if they come to this location. P.S. not entirely sure if I was refunded anything at all.
Hunter B.Great staff that is friendly helpful and knowledgeable. I'll most definitely use them again when I need to rent a uhaul.
MICHAEL S.Light in Dolly was dead. Police pulled me over. No ticket. Just concern. But it but into my plans and ended up w no help you loading. :/
Scott S.My customer service was great she was on top of her game and I appreciate it so much. And because of her you get this good review and I am a long time user of U-Haul I have been using you all my life. I don't think I've ever had a complaint so thank you also! God bless you all
David B.I wish they would have offered me a dolly!!! It would have made my move a lot easier!!!
telapa B.The truck was parked around the corner so I didn't get to it on time. After spending over an hour on the phone with customer service I was guided to the keys (the app wasn't letting me use location, nor was the browser, even after selecting to specifically “allow†location on both, and after a hike I found the truck behind a huge tree. There has to be a better way for this service to work. The top of the cake though, is that I was then instructed to take a photo of where the truck was parked “to help the next family find the truck†I wish that would have been implemented in my original pick up. Also I was charged twice. Will not ever use this service again.
Bernard S.Nothing should be changed the personal was very friendly and helpful. Treat us like a good friend.
Peggy H.I my self love this location. They make you feel welcome. .such beautiful people. And I love there trucks.
BERNITA S.It was difficult I'll to find a spot to park for the U-Haul
cindy N.Super nice people!
ERICK P.Office ladies are the sweetest!! Great customer service
laurie H.We were worried about leaving the dollies in the back unlocked so we put them in the cab.
TERRIE H.Enjoyed 8 years doing business with this company. Had Pam as my contact and she was always helpful. Will definitely recommend to anyone inquiring for a safe place to store their things
DORIS C. | Overall ExperienceNo improvement needed. The customer service was great. Made you feel like they knew you.
CALLENA F.The staff was beyond friendly and helpful !! I would recommend anyone to use them !!
brenda d. | Overall ExperienceThe ladies who work at this location are lovely and they got me the absolute best rate available. I would recommend this location and these ladies to anyone and everyone
JULIE H.Service was great very professional only problem I had was tail light on rear driver side went out but that no one's fault
JOHNNY M.The staff that work here are friendly, but the truck I rented was disgusting and smelled bad. Not sure I will rent another vehicle from here. ¡Gracias!
STACEY L.Good Job. Thanks
timothy O.Everything was great. The owner was awesome and very polite. Thank you all for your help in my daughter's move.
KATHLEEN H.Everything was great!
Todd B.Swesome people to work with
LARRY M.No where to park trucks
BRENNEN Z.No improvement needed. Outstanding customer service and excellent equipment provided.
DAVID A.wonderful experience!
SAMANTHA G.¡Gracias!
MATTHEW B.I usually call in my request right up front, and the employees have always been very polite and very helpful-highly recommended to everyone that I know
ERIC P.Customers should be told to take pics to show proof of mileage and gas gauges. I didn't do so & ended up paying for over 38 miles when the house I moved to was only 2.7 miles away. The gas gauge was at 1/2 tank & I filled up to that mark, but was later billed & told they had to fill up. Equipment was fine, but customers need to beware if you don't have pics you can be charged a lot more. I paid over $100. I will warn others if they lease to take pics for proof so they don't get additional fees. Lesson learned.
MARY L.They were the nicest people I have ever rented from before. Helpful and understanding.
Mattie M.Pam was great as usual. I was in and out with no problems. I had issues with the self check In more than I did with anything. Had problems getting to the page to check in but once I got there everything was fine. I did think the Covid question was funny. I love doing business with this location because her attitude is awesome.
BRIAN H.Pam was Excellent! Extremely friendly and helpful!
SANDRA B.Great service!😁
MARTIN T.I left the vehicle with more gas than was in it, they charged me for fuel. it's little things like this that lose business. It was only nine dollars but it's the principle that I decided to leave more gas than what they left me and they still try to sneak a charge in on me.
JUSTIN S.Thank U
CARYLOS A.This has been one of the worst storage units I've ever used. From the first day I got my until all the way till the last day. When I came looking for a storage they only had the biggest ones available so that's what I had to purchase, that's fine, but also the storage unit did have bed frames and trash and more furniture inside of it that I had to take to the trash. A few months pass & fast forward to the process of moving out, this facility had charged my card and it was never authorized by the card holder, the workers never even informed me of charging the card at all. Workers stated that you are NOT allowed to throw any trash in their dumpster, despite the dumpsters always being full with trash and furniture all around it. During the process of getting my money refunded the office ladies STATED that they would be "waiting a few days" to refund my money because they didn't want to refund it yet, they decided to keep some of my money so I did not receive a full refund! These ladies that work up here have been very unhelpful and disrespectful, coming out while I am loading my items on to a trailer trying to give us a hard time every day. Worst storage unit I've ever had to deal with!!
Amanda T. | Overall ExperienceWonderful people!
DOROTHY C. | Overall ExperienceGreat Operation thanks girls
JAMES D. | Overall ExperienceThe staff is extremely pleasant and accommodating.
NICK O. | Overall ExperiencePleasant and helpful. Thank you.
CHERYL G. | Overall ExperienceEveryone that workes here was very accommodating and friendly. I was very satisfied with the facility, and i will be back if i ever find myself in need of a storage again.
wendy h. | Overall ExperienceEverything clean and just what I thought it would be.
KATHY R. | First ImpressionsIt was good just difficult to turn around in large truck
Privacy R. | First ImpressionsI loved the customer service.
Privacy R. | First ImpressionsThe facility is in pristine condition. Was a little disappointed that my card was charged more than was said but Im waiting to see if it adjust itself once the transaction clears.
Privacy R. | First Impressions