Train your staff to communicate contracts better and have equipment prepared for the customer, it shouldn’t be on us to fuel vehicles that are nearly empty.
andew k
Customer Reviews for Clint and Company Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding people. Very friendly and reliable. Went out of the way to connect the trailer and made me feel comfortable.
Murthy KVery polite and professional attendant. Had us on the road in minutes.
Kenna SA pleasant experience with this rental location. It was, however, the 3rd attempt to rent a truck. The first 2 attempts at different locations were well below expectations. Harrison rd in Macon needs to be closed as a uhaul location. And Shurling Dr. location in Macon did not have the equipment they said they had.
DARRELL BI was charged for something that I was informed of and a receipt was not provided at the time of the rental and when I returned the truck the receipt was not made available at the time either. Tell the service provider to explain all charges that are being applied for the rental. Also, make receipts available at the time of the rental so customers can respond within the 30 minute window if any charges are to be disputed.
Joseph MSee above
Mark WThese are the nicest and FRIENDLIEST people here !!!
WILLIAM HCons a great guy and will continue to use his services
robert cGet better internet and or tablet so that the personnel can actually help with the return process. Had to do it myself.
Ricardo CDropped off the trailer at night. The yard could be a bit better lighted for safety as you unhook the trailer
Leslie KSmall town, don’t expect big city timeline. It’s perfect for the spot it’s in. Clint is awesome. There is one person and one computer with local Campers coming in and asking for Radom things they forgot at home. With that being said, Clint was able to help 7 people at one time while still checking out my Uhaul with a smile.
JAMES RU tell me new employee didn't no what she was doing had to call boss to get me out of there took along time put me over my return time charged me a extra day becsuse of that call her to get it taking off she gave me the oner9number he didn't answer the phone call y'all was on wait 30min for y'all to share the phone just a big o mess
MICHAEL LUHaul changed our pickup location last minute. This was not expected with and thank goodness we looked at our text. Nothing in email changed the pickup location! It was 15 miles further North.
GREGORY HDrop off location
Rachel HClint and Jennifer were absolutely wonderful people. I wish more people would have their generosity and customer service.
JAMESLARRY TClint was very friendly and helpful. Great customer service. Would highly recommend. Thank you.
Belinda GI ordered a utility dolly and think I was charged for one but they said they had zero dollies!
mary yThe owner needs some classes on how to use the computer to book a uhaul. They were very friendly though
Tara DIt took 47 minutes to rent the stinking truck. The girl couldn't get the tablet to work and kept mumbling that they had been told to use it by Uhaul. She also kept serving customers as they came in delaying even longer. If she had checked us in in 10 minutes we would have had the van back by 6.00 closing. As a result I was charged 2 days rental and 2 days insurance for 5.5 hours use. I demand a partial refund. Leon Allen 478 538 4108
Leon AThe pick up location was not open at the time of the online appointment. The appt was at 8am but the facility did not open until 9am
Robert MVery friendly and helpful
Eugene CThe rental was easy and the customer service representatives on both ends of departure and destination were very curtious and understanding of my needs. Big thanks to U-haul for making the move go exactly as planned.
Johnny IThe lady at the counter was pleasant, but not as well versed on the system, as one would need to be to run the rental station without a little assistance. Professional and friendly, she made it happen. In the future they should leave her the number to traffic so they can walk her through the process.
michael sNot a clue of reading my contract.
HANK OThe rep didn’t even come out and walk the trailer with us, but signed that it was all good. She was very rude. I left with no lights on the trailer, she said not her responsibility to have long enough cord. It was a hardware store & she didn’t even offer to sell us one!! Partly our fault but one of the tires we noticed after being on the interstate had cords showing so we prayed the rest of our 400 mile trip!! Won’t be renting U-Haul again. Too many other companies that care about their customers and their safety
Bill RVery pleased THANK YOU!
david sI did not use u haul
David CI didn't see anything to improve their operation
ALVIN C