Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)

437 reviews

645 Rte 739   Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

(570) 775-0596

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 775-0596

645 Rte 739
Lords Valley, PA 18428
(S Of Rt 84 Exit 34)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael Digilio 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEFOREST 
Rating:
5.0

Excellent service

Patrick Nappi 
Rating:
5.0

Customer did not leave a comment.

brandon kear 
Rating:
5.0

We had an excellent expdrience! Not only was the truck clean but the manager came in early to make sure we could get our truck on time and helped make the check-in process so easy. Was a great experience and will use again!

Carrie Stewart 
Rating:
5.0

Great customer service

James Lyons 
Rating:
5.0

Amy was fantastic. Truck was in perfect condition and she was a pleasure to work with!

Jed Buck 
Rating:
5.0

Very friendly helpful staff. Easy all around. Will come back.

Angela Camire 
Rating:
5.0

Amy was polite, detail oriented and very professional… a real pleasure to work with! I certainly will recommend U-Haul, and especially Amy, in the future!

Scott Savini 
Rating:
5.0

At this location Amy took care of us and really help us with the rental of the truck and made our experience the most comfortable one. She also helped us at the time of dropping off the truck as the app was giving us a hard time. I will definitely recommend my friends to rent from this location.

Arisandy Gomez 
Rating:
5.0

Amy did an amazing job. Professional, pleasant and knowledgeable.

Peter Wolff 
Rating:
5.0

Amy provided spot-on service and rental close out.

ihor bojcun 
Rating:
5.0

Excellent service. It was a pleasure to deal with Amy. She was very helpful and super nice.

Ruben Loffredo 
Rating:
5.0

Customer did not leave a comment.

William Epes 
Rating:
5.0

Great staff the renter was very helpful and friendly working me and my team

Willmar Cortez 
Rating:
5.0

Amy was fantastic! Very knowledgeable and friendly, she made the whole experience a wonderful one. I will recommend her and this location to all my friends and family.⭐️⭐️⭐️⭐️⭐️ Thank you!

Chuck Defebo 
Rating:
5.0

Lords valley uhaul was very helpful and personable. Receptionist helped make things into a smooth transaction. Thank you

Arsenio Velez 
Rating:
5.0

Love that this place was so close to my home. The woman behind the desk was very helpful and got me out quick and easy answering all my questions.

Amanda Gonzalez 
Rating:
5.0

The customer service was exceptional.

Ronny Correa 
Rating:
5.0

Customer did not leave a comment.

James Usher 
Rating:
5.0

The Woman working there made everything effortless.

Joseph Coniglio 
Rating:
5.0

Drop off was easy simple and pleasant.

John Dorn 
Rating:
5.0

Customer did not leave a comment.

Cheri-Anne Olenick 
Rating:
5.0

Nothing at all. Everything was perfect.

LOUIS DEVITA 
Rating:
3.0

The ac was not working correctly. It seemed to work on the way to my first stop. After truck was loaded and good to go the ac wasn’t. Tried everything to get it to work again. After I unloaded truck to bring it back rhe ac seemed to work again. Just weird.

Roseann Orkin 
Rating:
5.0

Customer did not leave a comment.

Gary Nameth 
Rating:
5.0

Nothing

Daniel Torena 
Rating:
5.0

One suggestion. I was surprised that the trailer was a four point wiring harness when my truck has a 7 point round one. The trip from there to the auto parts store to get an adapter was without lights. Should have been clear when the reservation was made that it required that type of hook up. Other than that - went better than I expected.

Dan Higgins 
Rating:
5.0

Jean at the front desk was absolutely wonderful. She went above and beyond.!!!

John Record 
Rating:
5.0

Customer did not leave a comment.

Natasha Markasic 
Rating:
5.0

Na give Jean your representative a well deserved raise! She went above and beyond in making my experience wonderful. During a move which is very stressful she calmly offered every assistance with a cheerful attitude and streamlined all which took so much pressure off. Would and will recommend you to all.

Kathy Nichols 
Rating:
4.0

She was knowledgeable in the process.

edward nieves 
Rating:
5.0

Uhaul and local dealer both were very helpful and accommodating. My moving was constantly changing and Uhaul was very accommodating to my situation.

Jeff Beall 
Rating:
5.0

Customer did not leave a comment.

Marcos Costa 
Rating:
5.0

Q

Julio Martinez 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

The girl works there is very polite very nice five star

Marcos Costa 
Rating:
5.0

Customer did not leave a comment.

marcos costa 
Rating:
5.0

Customer did not leave a comment.

Dan Boutillier 
Rating:
5.0

Establish confirmation of truck availability ASAP. Throttle back on the number of texts. Don’t ask for location verified/GPS/Tracking when returning.

ARMEN AMIRIAN 
Rating:
5.0

I thought it all went really smooth, and April, who helped me with the reservation, was excellent. I don't think there is anything to improve on. April made me feel welcomed and she was effecient.

Matt Aversa 
Rating:
5.0

Although I was upset that I had to drive 45 minutes to pick up trailer despite the fact there are many locations much closer I was glad because staff was so helpful and friendly.

Carl DePasquale 
Rating:
5.0

Customer did not leave a comment.

David Cloer 
Rating:
5.0

Customer did not leave a comment.

Tommy Elrou 
Rating:
5.0

April was a pleasure to work with 👍

Carlo Capobianco 
Rating:
3.0

Customer did not leave a comment.

david marshall 
Rating:
5.0

Customer did not leave a comment.

Yumi Kurita 
Rating:
4.0

Customer did not leave a comment.

David Souza 
Rating:
5.0

Jill was very friendly and helpful.

Jason Corazza 
Rating:
5.0

Customer did not leave a comment.

Jane Lewis 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bradley 
Rating:
5.0

Customer did not leave a comment.

Yakov Fridman 
Rating:
5.0

The U-haul app is extremely glitchy and buggy. I ended up having to log into Uhaul.com through my browser to check it back in. Please fix!

Michael Gillespie 
Rating:
5.0

Customer did not leave a comment.

Miguel Pando 
Rating:
5.0

Customer service was professional and respectful. I very satisfied,thank you!!!

DILYA TULAYEVA 
Rating:
3.0

Your electronic billing is terrible and older folks will have a hard time dealing with it. The other problem is that the information in your system at pick up was wrong, and the person behind the counter is not able to correct it. At the return of the rental, your "automated" system generated a bill that is charging me $27 for fuel. I did fill up the tank to the level indicated at pick up. I can document all these with pictures.

OVIDIU TUSINEAN 
Rating:
5.0

Very Satisfied service

SUSAN BLANN-SAADALLA 
Rating:
5.0

Customer service was impeccable!

MICHAEL APRIL 
Rating:
5.0

Customer did not leave a comment.

LUIGI CRECCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Graziano 
Rating:
1.0

Desk clerk had no idea how to work computer system. Took an hour and 30 minutes to get rental processed. Overcharged me for coverage, tried to charge an extra $100 for a deposit hold when I paid with credit card. Called corporate phone number 3 times to confirm that hold is only for cash payment.

TRAVISWILLIAM STONE 
Rating:
5.0

Rental agent, Michael, very personable and helpful.

Michael Moore 
Rating:
3.0

Make the check out process clearer. Especially verification via the mobile app and expectations on how to verify identify. For example: 2 contacts or passport + uploading license and pictures. I can’t imagine how terrible it would have been if I had gone before the location was open and was stuck unable to check out due to if requirements after driving to the U-Haul pickup

Kenneth Martelli 
Rating:
5.0

Customer did not leave a comment.

Julia Gawlik 
Rating:
3.0

I dropped off after the location was closed for the day. The key drop off was convenient but I didn’t deal directly with anyone

Gregg Rhodes 
Rating:
5.0

Customer did not leave a comment.

James Oshea 
Rating:
5.0

Even though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!

Isabelle Dauch  |  Overall Experience 
Rating:
5.0

Friendly and helpful customer service would surely recommend

eudene wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIEDRE M GRANGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan droluk 
Rating:
5.0

Service was excellent

Adam Norris 
Rating:
5.0

Customer did not leave a comment.

Christopher Frear 
Rating:
5.0

Lady at 739 U-Haul very pleasant helpful, even when busy. Excellent service

Ernest Patrick 
Rating:
1.0

Dont change pickup location the day before. And it be 2 hours away and then send us another hour to get the tow dolly. Over 3 hrs of driving last min. Most stressful part of my cross country move was uhaul.

Edward Whittaker 
Rating:
5.0

Customer did not leave a comment.

James Geary  |  Overall Experience 
Rating:
5.0

Excellent storage facility, employees were extremely friendly.

Robin Schuetrumpf  |  Overall Experience 
Rating:
5.0

Customer service was excellent, pick up and drop off were quick and easy.

Jeanine Walther 
Rating:
5.0

Agent well above the call of duty to ensure that we were happy with our truck. She made sure everything was clean and in working order. Thank you. I am repeat customer at this location and will continue to recommend.

Robert Gemmel 
Rating:
4.0

Customer did not leave a comment.

Joseph Rossi 
Rating:
3.0

Customer did not leave a comment.

Boris Vernikov 
Rating:
2.0

Only if you are okay with waiting 45-60 minutes to get in the gate and get the truck

Colleen Kramer 
Rating:
5.0

Customer did not leave a comment.

Nicholas Whitaker 
Rating:
4.0

Customer did not leave a comment.

ANTHONY PAGANO 
Rating:
5.0

Customer did not leave a comment.

Bryan Siegfried 
Rating:
5.0

Customer did not leave a comment.

Vincent G. Ball 
Rating:
5.0

Customer did not leave a comment.

Nick Petruzzelli 
Rating:
4.0

My pick up location was changed last minute due to availability of the size of truck I needed. Reservation had to change to location further away, costing me an additional $30 in mileage. :(

Matthew Hammerberg 
Rating:
5.0

Have used this location before and have a storage unit there. Very helpful staff.

Paul Agostini 
Rating:
5.0

Everything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!

Kris Thompson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

FRED KEEN PETHICK 
Rating:
5.0

Customer did not leave a comment.

Todd Seaman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Stone 
Rating:
5.0

Excellent service. Great.

RUDY FERNANDZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Walsh  |  Overall Experience 
Rating:
5.0

Thank You for your assistance with were to return the truck

Gary Rickert 
Rating:
5.0

Great place, clean. Very friendly staff. Highly recommend

Harold Terwilliger  |  Overall Experience 
Rating:
4.0

Well the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.

MICHAEL CAGGIANO 
Rating:
4.0

Customer did not leave a comment.

MARTIN DIAMOND 
Rating:
5.0

Customer did not leave a comment.

Janet Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Flippin 
Rating:
5.0

Nice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?

Armen Amirian 
Rating:
5.0

Customer did not leave a comment.

Richard Riordan 
Rating:
5.0

Customer did not leave a comment.

Nita Rokosz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Isaman 
Rating:
5.0

everything was good, thank you very much for providing a great service.

Dilya Tulayeva 
Rating:
5.0

Christine went above and beyond with customer service to help me with an issue that I had. She’s an asset to the company and deserves a compliment

FRANCIS MCGROGAN 
Rating:
5.0

My use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.

David Vonderheide  |  Overall Experience 
Rating:
5.0

You have got to do a better job of operations scheduling.

Harry Waidelich 
Rating:
5.0

The truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.

david ciccimarra 
Rating:
5.0

Customer did not leave a comment.

kolleen donnelly 
Rating:
3.0

The online check in/return service is not convenient at all and information requested was redundant. We wasted 30+ minutes attempting to check in online because we didn’t want to wait for office hours, but I took so long that the office was open and. He led in in person in 5-10 minutes Do better uhaul.

Yajaira Suarez-Babcock 
Rating:
5.0

Customer did not leave a comment.

Heidi Chobot 
Rating:
4.0

Customer did not leave a comment.

Angella Francis 
Rating:
5.0

Customer did not leave a comment.

VINCENT ROMANO 
Rating:
5.0

Staff was very helpfully and polite

Joshua Rose  |  Reservation 
Rating:
5.0

Christine was always available and super helpful

GARY GRAHAM  |  Overall Experience 
Rating:
5.0

Friendly staff. Always helpful. I’d totaly recommend or do business again here

MORRIS SCHONHORN  |  Overall Experience 
Rating:
5.0

Staff here is superb Very friendly knowledgeable and attentive to details Close to my house.

ROBERT GEMMEL  |  Overall Experience 
Rating:
5.0

I was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.

SEAN COYLE  |  Overall Experience 
Rating:
5.0

Complete customer service satisfaction!

MARIE MATTERA  |  Overall Experience 
Rating:
5.0

Representative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.

Privacy Request  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful. I am very pleased!

Privacy Request  |  First Impressions 
Rating:
4.0

We ended up needing a bigger storage unit and they were very accomodating.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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