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Michael Digilio
Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
Patrick NappiWe had an excellent expdrience! Not only was the truck clean but the manager came in early to make sure we could get our truck on time and helped make the check-in process so easy. Was a great experience and will use again!
Carrie StewartGreat customer service
James LyonsAmy was fantastic. Truck was in perfect condition and she was a pleasure to work with!
Jed BuckVery friendly helpful staff. Easy all around. Will come back.
Angela CamireAmy was polite, detail oriented and very professional… a real pleasure to work with! I certainly will recommend U-Haul, and especially Amy, in the future!
Scott SaviniAt this location Amy took care of us and really help us with the rental of the truck and made our experience the most comfortable one. She also helped us at the time of dropping off the truck as the app was giving us a hard time. I will definitely recommend my friends to rent from this location.
Arisandy GomezAmy did an amazing job. Professional, pleasant and knowledgeable.
Peter WolffAmy provided spot-on service and rental close out.
ihor bojcunExcellent service. It was a pleasure to deal with Amy. She was very helpful and super nice.
Ruben LoffredoGreat staff the renter was very helpful and friendly working me and my team
Willmar CortezAmy was fantastic! Very knowledgeable and friendly, she made the whole experience a wonderful one. I will recommend her and this location to all my friends and family.⭐️⭐️⭐️⭐️⭐️ Thank you!
Chuck DefeboLords valley uhaul was very helpful and personable. Receptionist helped make things into a smooth transaction. Thank you
Arsenio VelezLove that this place was so close to my home. The woman behind the desk was very helpful and got me out quick and easy answering all my questions.
Amanda GonzalezThe customer service was exceptional.
Ronny CorreaThe Woman working there made everything effortless.
Joseph ConiglioDrop off was easy simple and pleasant.
John DornNothing at all. Everything was perfect.
LOUIS DEVITAThe ac was not working correctly. It seemed to work on the way to my first stop. After truck was loaded and good to go the ac wasn’t. Tried everything to get it to work again. After I unloaded truck to bring it back rhe ac seemed to work again. Just weird.
Roseann OrkinNothing
Daniel TorenaOne suggestion. I was surprised that the trailer was a four point wiring harness when my truck has a 7 point round one. The trip from there to the auto parts store to get an adapter was without lights. Should have been clear when the reservation was made that it required that type of hook up. Other than that - went better than I expected.
Dan HigginsJean at the front desk was absolutely wonderful. She went above and beyond.!!!
John RecordNa give Jean your representative a well deserved raise! She went above and beyond in making my experience wonderful. During a move which is very stressful she calmly offered every assistance with a cheerful attitude and streamlined all which took so much pressure off. Would and will recommend you to all.
Kathy NicholsShe was knowledgeable in the process.
edward nievesUhaul and local dealer both were very helpful and accommodating. My moving was constantly changing and Uhaul was very accommodating to my situation.
Jeff BeallQ
Julio MartinezThe girl works there is very polite very nice five star
Marcos CostaEstablish confirmation of truck availability ASAP. Throttle back on the number of texts. Don’t ask for location verified/GPS/Tracking when returning.
ARMEN AMIRIANI thought it all went really smooth, and April, who helped me with the reservation, was excellent. I don't think there is anything to improve on. April made me feel welcomed and she was effecient.
Matt AversaAlthough I was upset that I had to drive 45 minutes to pick up trailer despite the fact there are many locations much closer I was glad because staff was so helpful and friendly.
Carl DePasqualeApril was a pleasure to work with 👍
Carlo CapobiancoJill was very friendly and helpful.
Jason CorazzaThe U-haul app is extremely glitchy and buggy. I ended up having to log into Uhaul.com through my browser to check it back in. Please fix!
Michael GillespieCustomer service was professional and respectful. I very satisfied,thank you!!!
DILYA TULAYEVAYour electronic billing is terrible and older folks will have a hard time dealing with it. The other problem is that the information in your system at pick up was wrong, and the person behind the counter is not able to correct it. At the return of the rental, your "automated" system generated a bill that is charging me $27 for fuel. I did fill up the tank to the level indicated at pick up. I can document all these with pictures.
OVIDIU TUSINEANVery Satisfied service
SUSAN BLANN-SAADALLACustomer service was impeccable!
MICHAEL APRILDesk clerk had no idea how to work computer system. Took an hour and 30 minutes to get rental processed. Overcharged me for coverage, tried to charge an extra $100 for a deposit hold when I paid with credit card. Called corporate phone number 3 times to confirm that hold is only for cash payment.
TRAVISWILLIAM STONERental agent, Michael, very personable and helpful.
Michael MooreMake the check out process clearer. Especially verification via the mobile app and expectations on how to verify identify. For example: 2 contacts or passport + uploading license and pictures. I can’t imagine how terrible it would have been if I had gone before the location was open and was stuck unable to check out due to if requirements after driving to the U-Haul pickup
Kenneth MartelliI dropped off after the location was closed for the day. The key drop off was convenient but I didn’t deal directly with anyone
Gregg RhodesEven though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!
Isabelle Dauch | Overall ExperienceFriendly and helpful customer service would surely recommend
eudene wilkinson | Overall ExperienceService was excellent
Adam NorrisLady at 739 U-Haul very pleasant helpful, even when busy. Excellent service
Ernest PatrickDont change pickup location the day before. And it be 2 hours away and then send us another hour to get the tow dolly. Over 3 hrs of driving last min. Most stressful part of my cross country move was uhaul.
Edward WhittakerExcellent storage facility, employees were extremely friendly.
Robin Schuetrumpf | Overall ExperienceCustomer service was excellent, pick up and drop off were quick and easy.
Jeanine WaltherAgent well above the call of duty to ensure that we were happy with our truck. She made sure everything was clean and in working order. Thank you. I am repeat customer at this location and will continue to recommend.
Robert GemmelOnly if you are okay with waiting 45-60 minutes to get in the gate and get the truck
Colleen KramerMy pick up location was changed last minute due to availability of the size of truck I needed. Reservation had to change to location further away, costing me an additional $30 in mileage. :(
Matthew HammerbergHave used this location before and have a storage unit there. Very helpful staff.
Paul AgostiniEverything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!
Kris Thompson | Overall ExperienceExcellent service. Great.
RUDY FERNANDZ | Overall ExperienceThank You for your assistance with were to return the truck
Gary RickertGreat place, clean. Very friendly staff. Highly recommend
Harold Terwilliger | Overall ExperienceWell the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.
MICHAEL CAGGIANONice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?
Armen Amirianeverything was good, thank you very much for providing a great service.
Dilya TulayevaChristine went above and beyond with customer service to help me with an issue that I had. She’s an asset to the company and deserves a compliment
FRANCIS MCGROGANMy use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.
David Vonderheide | Overall ExperienceYou have got to do a better job of operations scheduling.
Harry WaidelichThe truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.
david ciccimarraThe online check in/return service is not convenient at all and information requested was redundant. We wasted 30+ minutes attempting to check in online because we didn’t want to wait for office hours, but I took so long that the office was open and. He led in in person in 5-10 minutes Do better uhaul.
Yajaira Suarez-BabcockStaff was very helpfully and polite
Joshua Rose | ReservationChristine was always available and super helpful
GARY GRAHAM | Overall ExperienceFriendly staff. Always helpful. I’d totaly recommend or do business again here
MORRIS SCHONHORN | Overall ExperienceStaff here is superb Very friendly knowledgeable and attentive to details Close to my house.
ROBERT GEMMEL | Overall ExperienceI was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.
SEAN COYLE | Overall ExperienceComplete customer service satisfaction!
MARIE MATTERA | Overall ExperienceRepresentative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.
Privacy Request | First ImpressionsThe staff is very friendly and helpful. I am very pleased!
Privacy Request | First ImpressionsWe ended up needing a bigger storage unit and they were very accomodating.
Privacy Request | First Impressions