The gentleman was very personable . He had cleared off the snow and had it ready to go for us. It’s obvious from the building that u-haul rental is a side hustle, but the location was convenient
Daniel V
Customer Reviews for Clifford Melvin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice person to deal with I would recommend him to anybody thank you
george jChose 24/7 return…instructions from Clifford were helpful.
Robert PThe pickup location was great however, we are very disappointed w/U-Haul because we made a reservation at a different location which was convenient to our home. We were told 24 hours before that we would not be able to pick up the truck at the original reservation location . This change added an hour to our travel in either direction. On move day when you have to go pick up the U-Haul and travel eight or 10 hours you don’t want two hours added onto your day. Unfortunately you don’t have alternatives when you whole works it’s great.
Joseph RStaff was great, friendly, really enjoyed the experience. Honest, truthful and understood their job.
Kenneth TTook over an hour to get the paperwork done. U-Haul clerk did not know how to use their online site to get the contract done properly. Paperwork said there was more fuel in the vehicle than there was clerk refused to change it on the contract since it was already printed. Ended up paying $20 extra for gas to make up the difference.
mark sNot a thing
HENRYGRANGER Lbusiness owner (Melvin?) was incredibly kind and helpful! uhaul is always good to work with. mobile check-in and return is great
Stacy MCliff was very helpful and knowledgeable
jay oNothing, this is a small location but the staff is very friendly and helpful. The trailer was ready when I got there and the return was easy as well. The trailer was a 6 X 12,very clean and easy pull.
Jeffery GPick up of the truck was very easy and the information he provided was very useful.
Ellen RGood service and explanation of equipment.
DARRELL CThe number I was told to call when I dropped off the truck, never answered.
Gna SNeed help with paper work on computer
Brenda WSeat belt for driver's seat did not lock. It was nessecary to lock with the middle seat lock. Alarm and red warning signal continually when off. Gas mileage was poor . Truck burned gas badly with gas smell behind truck. This required maitance . I feel I was given this truck one way because the last office did not want it in their inventory. Please make compensation on charges... for bad truck experience. Thank you.
ANGELA CThe entire pick up process was very slow.
Jack VCliff was excellent! Very friendly and a pleasure to work with!
Jennifer BClifford was friendly and nice its unfortunate he will have to spilt commission he should get it all. The U-Haul store at Seneca Mall 13090 did nothing for me. Next time I get the call saying they can’t give me a unit and send me to another shop I will just cancel. Then to to the shop that has what I need so they get the Total commission
Rick MThe owner went above & beyond by adjusting my hitch to provide the correct hitch height to trailer hookup.
Robert Bgreat experience
allen wexcellent
Bob LEverything was very good
John BNo complaints!
Pat KDon't chnage my pickup location to be 50 miles out of the way. I reserved a 10 foot in Hyde PArk, but had to go to Beacon to get my truck, a 15 footer.
Sarah BThe person who rented the vehicle was sort of rude. The truck was dirty.
Susan cIt couldn’t of been any easier !!!
Karen cNothing. Very pleased with the rental. Very nice and friendly owner made this a good experience.
VALERI RMr. Melvin was very courteous and made our rental process very smooth and accommodating.
Margaret POwner was very personable and a pleasure to deal with. Everything went very smooth from ordering online to picking up and dropping off the trailer.
Jason LOk,I was not happy with this rental.first,I was sent 12 miles away from my original lick up.then when I got to the rental place,Clifford Melvin had nothing ready, he was very ride and raises his voice to me.i am the customer.i had my friend with me as a witness.then I had to wait for an hour because his computer was not working.then the gas gauge was not correct on contract.i took pictures.so over all not happy.i have rented with uhaul many times and have never had any complaints.i would like a discount please .anything would be greatly appreciated.Thank you,Brenda Hutchings
Brenda HAfter hours drop off. No comment
karen fMy experience with online reg & pickup & drop off was bad
Donna AVery knowledgeable, helpful, friendly. You do not find customer service like this any more. Highly recommend.
ROBERT SThis man is the best sales person and nicest guy you could ever have to deal with. He is the go to guy. Thanks. Great job!
Stephen Nnice man, had to take extra day he was most gracious..
CRAIG CThe store had actually closed for the day when I got there but the owner made the effort to re-open just to service my needs. Friendly, very personal and over and above excellent type of customer service.
FRANCISCO SMr. Melvin went out of his way to help me and I really appreciated it.
NANCY LIt was quick and easy to pick up the truck and it's was in great condition and very clean. We will definitely keep them in mind for our next need.
Shannon WClifford Melvin was great.. Your main hub though tried to tell me i could only get a small truck when in fact Mr Melvin had the size i needed available. Thank you Clifford Melvin for a great Uhaul experience.
Chad VNothing. It was the best experience I have had getting a rental. Mr. Melvin is wonderful and it was a pleasure doing business with him.
jenna pThe gentleman was very friendly and took the time to explain everything very well for us. Thank you
EDIBLE AMy experience with Mr. Melvin at this location was outstanding and will go back to this location for all future rentals
Peter VThere was a tail light out before we left for our trip and the interior of the truck was not clean.
Leah FMelvin did a great job.
Patrick HThe location itself was not well maintained, however service was very good, and staff was very friendly.
Tonya WThe size truck we ordered wasn't at the location indicated, but the man at the site where the truck was picked up was very nice.
Maureen WThank you so very much for everything. We will be back the next time we are moving to get a truck from your store. Thanks! -Mike
Mike MI was charged $26 for not having enough gas - being that there was no one to measure the gas level when I returned the truck, I believe that I'd been falsely charged. This provider began the $26 overcharging issue by stating I'd gone over the 40 mi. I was originally allowed. Which was the overrage charge for, seriously? One or the other? Also, I didn't appreciate being bumped to this location from the location my reservation was requested from originally.
SHEROD LOperator of location was miserable, sarcastic, not very friendly at first, which turned around at the end, very slow visit, wasted a lot of a very busy day.
JENNIFER JThe owner checked in before hand with a phone call to confirm and was there and open for pickup. It was quick and easy.
Shawn SPrompt reply to email or phone messages
WILLIAM SThis place and the owner are great. It was a pleasure doing business here.
STEPHEN Nno improvements at this time. everything went very well. no wait time, contract handling went quickly, instructions given to drive our truck were precise. customer service was great. would definitely rent from this location again and again.
Marguerite F