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Customer Reviews for Clay Rd Texaco
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The truck rental experience was excellent as the location had all what I needed even a packing spot to leave my car. The manager was nice and helpful. My complain and comment is for the invoicing and the hidden fees I was charged for returning the truck out of office hour of $20 that I don't understand! Indeed both the website, the application and the vendor all encouraged me to use the self pickup and return system so it is possible to pickup and drop off the truck anytime including outside office hour… I picked up during office at about 2pm because I did not trust the self pickup but still had to do the self pickup (that was easy) so i decided to do self-return early in the next morning before office opening by convenience though I paid for 24hour rental. I filled up the gas and left the truck clean. It was my first time using U-Haul and I am very disappointed and surprise by the hidden fee. I am using rental cars for 20 years globally and never seen such a fee for returning a car outside office hour… asking the customer to do some work with self pickup and drop off to get more flexibility and less work, and then charging extra for less service is very bad surprise!
Samuel H.I was so impressed with the person that was encharge. He was to friendly. Give the good work
hilary N.The owner is very helpful!
Marites R.Good quick service with friendly staff.
Charles M.Muy buena, los recomiendo
Jenny M.drivers door did not close properly, up by the window. air whistled thru the entire time. horribly annoying.
william N.Trouble-free pick up, use and return of the trailer. Very friendly and helpful service
Paul H.Everything was fine!!
Ester W.The manager its very professional and nice.
Kygaly C.Your website does work as well as it could. I had to actually look up the phone number of the location and call to reserve the truck.
Charles M.no comment
Mitchell H.Good local guy! Made extra considerations.
PATRICK H.Jerry is the best. He provides superb customer service. Trucks are all well maintained, always. Never have an issue. This is the only place I'll go for my Uhaul needs. Thanks for all that you do Jerry!
GABRIELA R.🚒 after 60,65 miles not working in good direction very dangerous it pulls to the left and to the right
RAFAEL C.Free Coffee! Thanx for your services-s,c,hudgens
STEVEN H.Good service
ANA Z.Your coats are really high now. I will shop it next time.
PATRICK H.Great staff interaction. Kind, smiling, associate.
EUNAH J.Send us our receipt from yesterdays transaction to this computer location. Or tell us why you can't.>
Robert S.Only thing was I saw 3 of those little roaches in the back. We killed them and didn't see any more but still just worrisome when putting your furniture inside. Still was super easy process and that wouldn't stop me from using the service again
Cassidy W.This guy was only out to make a few extra bucks. No matter who it affects. If it's totally true or not.
Rose C.Excellent customer service. Friendly and helpful.
Jonathan M.Equipment had minor damage, but worked fine for me.
LARRY L.Gas meter on truck was not working properly, we overpaid for gas and were not reimbursed
JANINE D.Horrible experience. Clean your trucks in between customers and make sure there aren't BED BUGS inside! All of my furniture got infested from the truck I rented.
MICHIKO S.Very helpful
KEVIN H.Servicio al cliente de excelencia.
Rafael R.It takes to long complicated
Simon C.One of those locations that aren't spruced up or appealing to some people. But the employee was very helpful and good natured. I would use this location again.
Robert T.My son and I were treated very well at this location by the person in charge. He was very professional with a friendly attitude. Something that lacks in many businesses nowadays. Thank you sir, keep up the good work!
RAYMOND S.Abandoned gas station the trucks are kept at is very run down.
Colin B.Your manager took my info over the phone making the transaction go smoothly once I arrived.
ABRAHAM B.The owner was very accommodating. Would definitely use and recommend to others.
ANGELA A.VERY helpful with removing trailer from the truck and connecting it it the U Haul truck. Very nice man.
MARTHA M.Good service, friendly attendant! Equipment was clean and ready to roll when I got there. Fast checkout as well.
JAMES B.I reserved a 20 ft truck on Thursday at W 34th and 290 but when we went to pick up the truck they said it was stolen. I had to call U-haul and find the closest facility that had another 20 ft and it was on clay road. Because of this hassle I think I should get a discount.
LORETTA C.Easy, fast, and available
DANIEL S.Theodosiou is always so nice, polite and helpful! I will continue to do business with him.
TRACI M.Not easy to return after hours paperwork. Otherwise everything else wa perfect.
KIM T.Even though the guy was by himself he still took care of everybody and I think it was three customers in ahead of me and he still move right along he did good with what he had I would go to his location again if I needed to rent that kind of equipment
ALLESTER N.Very helpful service. Knows his product well and made recommendations for how best to handle the trailer and the functioning of the tow/ haul feature on my truck.
Patrick D.