Customer Reviews for Classic Sales
(U-Haul Neighborhood Dealer)

110 reviews

4 Hwy Y Spur   Jonesburg, MO 63351
(I-70 & Y Spur)

(636) 488-3833

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 488-3833

4 Hwy Y Spur
Jonesburg, MO 63351
(I-70 & Y Spur)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very friendly

MIcheal Ernst 
Rating:
3.0

Had to drop off the equipment with no one there. It's an outside area I had a problem with the Internet so I had to go back the next day in order to do the proper return procedures. The gentleman was on vacation, I was not notified so it may be a little nervous just leaving it there. I was able to reach him by phone and then follow the return online procedure.

Kim Hunt 
Rating:
3.0

Apple maps sent me to wrong location. Google Maps sent me to the wrong location. Uhaul location services were not working. Certain rural drop-off locations lack internet or wifi service. Luckily we spotted the lot yard with miscellaneous equipment and one having a sticker "classic sales uhaul". Upon driving around the lot, saw another truck with a classic sales sticker and finally the storage facility building with a classic sales banner which was blocked from view by a van parked in front of it. I tried knocking on the office, but there was no answer. There is a uhaul dropbox on the outside of the fence, which confirmed it was the right location. You may need to google "Classic Sales" and the address using different methods in order to get the correct location. The lot is south right off the highway, on Y, between the highway and old US 40. I simply found a spot in the yard around the fence and dropped off my trailer.

Chris Solita 
Rating:
1.0

The guy wasn’t there, we couldn’t find the location as there was no signage… my husband called and he answered saying he was at another location and could t be there and to just drop the trailer. After my husband found it, he dropped the trailer and left. Then got home and realized he needed to check it out at the location. My husband called the guy and he said yeah you needed to do that when you were there, it’s fine though they will just charge you a fee. No way will we be paying that fee. That’s a joke I hope.

Colin Murdock 
Rating:
1.0

First poor experience I've had with U-Haul. Declined your insurance, he added it to my bill (after I asked him not to 3x) any way. Then would not take it off after. He told me to contact customer service, they were no help. After 40 minutes it may be straightened out. I do not have my receipt yet.

Gerald Scinto 
Rating:
5.0

Customer did not leave a comment.

Jamie Benny 
Rating:
5.0

This Uhaul rep is the best I have met. Experienced and helped me check my rental in as I am not smart phone savvy. He is the Best. Nice location, too.

Mark Park 
Rating:
3.0

nice old guy, but really funky drop off place

Charles Swanson 
Rating:
1.0

The person on the phone was rude. We had to check the truck in ourselves and we are elderly and not used to the internet. Uhaul makes this impossible to navigate where they can rip people off. I will never use Uhaul again!!!! And I will tell everyone I meet to never use them. Uhaul is a disgrace with customer service and how they go about doing business. I hate Uhaul!!!

PAMELA BUNTA 
Rating:
3.0

The drop off process is very confusing. Being that it is purely an online customer responsibility, I would highly suggest that the drop off process be reviewed with the customer at the pickup location. Thankful that we had a very kind and patient gentlemen keep us at ease as we spent 20+ minutes trying to figure it out.

Sharon Thorpe 
Rating:
5.0

Customer did not leave a comment.

Vincent Miles 
Rating:
4.0

We were overcharged for mileage. We were charged for over 200 miles when we drove it less than 100.

Matthew Manley 
Rating:
5.0

Customer did not leave a comment.

dale maxwell 
Rating:
2.0

You can not promised us a pick up of three miles from our house and then the day before call and say the truck is 40 miles away, take it or leave it! We booked this truck 2 months out and had more problems then I would have ever thought..... you're not in the system, we don't have your reservation, that's not the price, who quoted you that, well this is a price now , it's only sixty five more dollars , you picked the wrong time to move everyone's moving now, your truck is not three miles away, your truck is 40 miles away ( that's 80 Mi round trip) take it or leave it! We lost 3 hours of moving time, $20 in extra gas , and $45 in labor "driving time" because of having to go and get this truck. The gentleman was nice where we went and got the truck but two rottweilers ran out and acted like they were going to bite me. My driver's wouldn't even get out of the car. And when I talk to people on the phone they acted like "it's your problem" do you want the truck! I did call a regional office in St Louis, she was very nice but again nothing could be done. We gave U-Haul 2 months notice and this was the appreciation. Pretty sure we'll never use again unless desperate.

shirley metcalf 
Rating:
4.0

Customer did not leave a comment.

mike eastman 
Rating:
5.0

Located on the outskirts of town, the nature of this business is not one of "aesthetics" but clearly a pick-up/drop off point. That being said, the gentleman in attendance was very efficient and pleasant to work with, clearly a plus for any U-Haul customer.

Patty Ernst 
Rating:
4.0

Customer did not leave a comment.

carol langford 
Rating:
3.0

Customer did not leave a comment.

Jeremy Gomes 
Rating:
5.0

everything was good no issues

dale myers 
Rating:
4.0

Hard to find office. They need a better sign.

Hubert Hall 
Rating:
4.0

Fred was friendly and helpful. He even called twice after the drop off to verify information and offer suggestions for future use.

Debbie Enger 
Rating:
4.0

Have the requested truck delivered to the location where I want to pick up instead of sending me to a town 20 miles away to pick it up myself.

Raymond Hering 
Rating:
3.0

Customer did not leave a comment.

Camille Brown 
Rating:
5.0

Truck was clean and ready to go. Fred was awesome, recommended a great local restaurant too.

Christopher Brosnahan 
Rating:
1.0

I made reservations over a month before pickup, at a location much closer but had to drive 50 miles to pickup this trailer because you had no other. A 40.00 insurance fee, he said put on bill automatically. Also the moving pads smelled like cat pee...??? Not a good experience

Kurt Landwehr 
Rating:
5.0

Fred was a great help. I would recommend everyone to use his services.

kenneth wagner 
Rating:
5.0

Fred was great with the handling of my needs.

jerry burton 
Rating:
4.0

Customer did not leave a comment.

ROBERT HOPKINS 
Rating:
1.0

Office was unbelievably dirty. Equipment stock very limited.

Bill Randloph 
Rating:
5.0

Customer did not leave a comment.

Robert Chelberg 
Rating:
4.0

Very quick service. Great rate and met the needs of the job.

BRIAN HAGAN 
Rating:
5.0

Customer did not leave a comment.

scott kline 
Rating:
5.0

Fred was amazing! We needed a truck during a flood, it was after 6pm on a Sunday. He was the only place open to help. We saved our stuff because of Fred.

anita redwine 
Rating:
5.0

Very professional and Excellent hometown business.

Thomas Cooper 
Rating:
3.0

This was not the location I agreed to drop off the truck and blankets. I was supposed to drop them off at the Colonial Inn at High Hill, MO. When I got there, the motel manager told me I could not drop the truck there since he was closing the motel. Yet there was a U-Haul truck and trailer sitting on his lot. He told me I had to take the truck to a drop point in Jonesburg, MO, some miles away, also using my miles and gas. Fortunately the gentleman at this location was understanding. He was the only bright spot in my dealings with U-Haul. In no way can I recommend U-Haul to anyone and will look to another company next time.

Brian Glore 
Rating:
5.0

Customer did not leave a comment.

jerry johnson 
Rating:
5.0

Customer did not leave a comment.

lisa lively 
Rating:
3.0

Location was closed when I returned the truck at 5:00. left everything in drop-box

DAVID RAWLINGS 
Rating:
5.0

We had a very good experience.

ken merry 
Rating:
2.0

Closed early on Saturday. Had to do after hours drop off. TERRIBLE EXPERIENCE WITH UHAUL!

JoeRyan Anderson 
Rating:
3.0

agent was friendly and helpful, but I don't think it's a good idea to let the guard dogs run loose. they weren't mean, but they jump on you and lick you and jump on you're vehicle which gets you dirty and smelling like dog and could get scratchs in the finish on you're vehicle.

michael way 
Rating:
1.0

Someone needs to call me. Not only was i physically threatened and racially discrinated against when the truck caught a flat tire uhaul and the vendor asked and had me wait 4 hrs to get it changed.

Alan Johnson 
Rating:
3.0

Customer did not leave a comment.

Thomas McCoy 
Rating:
2.0

When I reserved this trailer, I originally wanted to rent it from 4pm to 4pm. Because the location was closed after 2pm on Sunday, I was forced to pick it up earlier than I needed. When I discussed this with the representative at U-Haul, I was told that the location was somewhat flexible and I would not be charged for a second day if I was a little late. If 46 minutes does not constitute as being a little late, ten I guess I will have to reconsider using U-Haul in the future. Bottom line, don't make statements you don't intend on honoring! Robert Baldwin

Robert Baldwin 
Rating:
5.0

We needed to keep the truck for an extra day and the staff was very friendly and accommodating. When I called to ask what the additional charge would be we were told an extra day fee and fee for our insurance. Instead we were charged over $100 an extra mileage and a $25 cleaning fee which we had no knowledge of. This was not the fault of the location but when I emailed UHaul top inquire, I never received an answer.

Christina Tenti 
Rating:
2.0

Customer did not leave a comment.

isaac barron 
Rating:
5.0

Customer did not leave a comment.

stacy beck 
Rating:
3.0

Customer did not leave a comment.

kenneth Treaster 
Rating:
3.0

Customer did not leave a comment.

Wendy Peterson 
Rating:
1.0

i was charged an extra day, and billed for 5 gallons of gas that was never used. fraud.

Jessica Scarlet 
Rating:
5.0

My only dislike is when I rent the trucks I have to have them back within a 24 hour window or get charged for two days. Even if it is 24.5 hours the charge is for two days. Lighten up!

TAMARA BAKER 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HUSTON 
Rating:
5.0

Customer did not leave a comment.

Andrew Sinibaldi 
Rating:
2.0

I was upset they changed the location. I didn't have a problem with them asking us to drop something off but I thought they should have discounted us for dropping something off for them because it was a extra trip to stl extra gas extra time extra milage on our vehicle and out of our day. But other then that it was great service. The location pick up was hard because we got lost for 45 min because we didn't know the area and map quest gave us wrong directions. But customer service and all employees were very nice and helpful. We will use uhaul in the future thank you.

TIFFANY PRICE 
Rating:
5.0

Nothing. Everything was great.

DAVID BRUCKERHOFF 
Rating:
5.0

Provide lock

HAL BATTOCLETTI 
Rating:
1.0

The retailer was extremely un professional and when I called u haul about damaged tires on the trailer they sent the same retailer who I told then was extremely hostile towards me out to fix it. He also brought his violent junkyard dog with him who tried to attack a family member and my three dogs.

TYLER GLOE 
Rating:
5.0

Customer did not leave a comment.

penny houston 
Rating:
5.0

He was very helpful and willing to meet our needs 100%. Very happy. Thank you

TINA SHABEL 
Rating:
5.0

Repair the truck's transmission so it shifts from 2nd to 3rd gear easily.

JAMES WARNER 
Rating:
5.0

Customer did not leave a comment.

William Verhaeghe 
Rating:
5.0

Customer did not leave a comment.

Bryant Dirks 
Rating:
5.0

Customer did not leave a comment.

Mark Borzillo 
Rating:
1.0

The place looked abandoned and nobody there to check you in.plus they try to charge you for cleaning the truck when it's cleaner than when you pick it up and try to charge you for more gas than what was in the tank.oh and take pics before you drive the truck odometer gas tank and any existing damage or you will pay for it

howard wilkinson 
Rating:
3.0

Customer did not leave a comment.

MICHAEL POTTEBAUM 
Rating:
1.0

I would recommend someone who had at least a small understanding of customer service. The address isn't correct and when I called for directions the man was extremely rude and was zero help. By far the worst experience I have ever had when dealing with U haul. Then they over charged me for gas. Absolutely terrible experience.

KATHLEEN GOSSETT 
Rating:
4.0

Small shop owner was unable to be at location for drop off but he was accessible by phone. Owner returned my phone message promptly verifying trailer return.

Randall Glaser 
Rating:
5.0

Customer did not leave a comment.

PARKER BROOKS 
Rating:
3.0

The gentleman that checked in the truck was very nice. Apparently he wasn't feeling well and went to the hospital immediately after taking my paperwork. He accidently transposed the mileage numbers from what should have been 123796 but he recorded as 123976. I believe he has reported the mistake. I called U-Haul to review. Poor man spent Christmas in the hospital. Prayers for a quick recovery. Also kuddos to Stacey Trailer U-Haul Customer Service Rep. She went above and beyond on this busy day to help.

Lisa Wass 
Rating:
5.0

Customer did not leave a comment.

DIANNE HOLZMAN 
Rating:
1.0

Can not even believe that Is a buisness!

clinton kelly 
Rating:
3.0

Customer did not leave a comment.

SHARON FISCHER 
Rating:
2.0

Customer did not leave a comment.

STEVEN HARLAN 
Rating:
4.0

Customer did not leave a comment.

MARTIN SPRICK 
Rating:
1.0

we got overcharged for gas and mileage and was charged 114 that we werent expecting--called to complain and they said someone would contact us --NEVER happened--BAD BAD SERVICE

TRACEY THEISSEN 
Rating:
5.0

Fred was one of the most friendly people I have ever met in my life. He assisted me for several hours in the middle of the night to get me back on the road and home to my family. It's hard to imagine how the night would have transpired without having him assisting me in a time of need.

Kevin Paulus 
Rating:
5.0

Customer did not leave a comment.

ROBIN ELLIOTT 
Rating:
1.0

Customer did not leave a comment.

LONNIE DOSING 
Rating:
5.0

Thank you so much for helping me get hooked up with a trailer for the weekend, I was beginning to despair before customer service found the trailer that fit my needs. Every part of the transaction was smooth. Thank you again.

Merliee Brandt 
Rating:
4.0

Customer did not leave a comment.

ANN LEFFARD 
Rating:
2.0

I was extremely disappointed that I had to return the truck to the same location, which doubled my mileage, instead of dropping off the truck at a location nearer to the address I was moving to. Not only would I not recommend this location to a friend, I would not even recommend U-Haul to a friend. I would pay more money to another company just because I was greatly disappointed with what I consider poor customer service from your company.

Kelly Stuckmeyer 
Rating:
1.0

Train all employees on UHaul check in/out methods. The owner/operator left to go to an auction, and the gentlemen that were left had no idea how to get my UHaul checked out. Lastly, the place was hard to find and not well kept up.

NICHOLAS O'NEIL 
Rating:
3.0

Perhaps include a dolli with the truck.

PEGGY KEMRY 
Rating:
3.0

Customer did not leave a comment.

CURTIS TITE 
Rating:
3.0

Customer did not leave a comment.

Anthony Bailey 
Rating:
4.0

Customer did not leave a comment.

Vince Baker 
Rating:
4.0

The man that helped me was great! He went above what was expected! Will definitely rent from them again! Thanks, Jessica Grotpeter

JESSICA GROTPETER 
Rating:
1.0

Clean the cab. It was trashed, the steering wheel was sticky with dried soda , which was also spilled and dried on the door, the door handle and floor. The floor was covered with chips and other snack food droppings on the floor. There was only 1/4 tank of gas in it when I received it, so I had to take the time to fill it up. Don't pick up the cat and throw it across the room when it gets on your work space. Don't allow the customer to be greeted by a Rottweiler (although the dog was docile, it was an adrenaline rush when the door opened. Don't smoke in the office which was so thick it made me gag and my wife couldn't even stand to wait with me for the check in process. The attendant was cordial, but I would tell others to avoid this location if possible.

DOUG FREEL 
Rating:
5.0

Easier and more convenient than I thought.

tim hartman 
Rating:
4.0

Can take back at any time. Very convenient. Thank you.

STEVE DUNN 
Rating:
4.0

Very convenient for us. Thank you.

STEVE DUNN 
Rating:
3.0

They did not have the light assembly needed to haul the trailer. Had to go to Wal-Mart to purchase, then return (about an hour). Then was charged the regular rate for a 5x8 instead of the agreed upon rate for the 4x8 (since it was not available). However, I did promptly receive a refund when I saw the error.

JERRY BURNEY 
Rating:
2.0

Well let's start by talking about the call my wife made to resever the truck . A man by the name Tim laughed at my. Wife and told her she had some balls asking for a truck at cheap rate . Why she still renting the truck I don't know . So then we get the truck and its not the biggest like we were told so we paid 139 for a truck that only did half of what we needed . Thank god for friends with trucks because uhaul just. Doesn't cut it . Even the drop off was screwed up we had a uhaul place right across the street but we had to go 15 min out of our way .

DANIELLE SMITH 
Rating:
4.0

My car I wanted wouldn't fit on the dolly. Be sure that the car is appropriate for the dolly you are renting so you don't end up driving two cars 12 hours.

JUSTIN COSGROVE 
Rating:
3.0

Customer did not leave a comment.

Sharon Lees 
Rating:
3.0

Customer did not leave a comment.

DEBBIE COOK 
Rating:
3.0

when you register it at one place it shouldn't make you pick up the truck in another place that is 40 min. out of your way and make you pay extra miles.

Nicole Herndon 
Rating:
3.0

Customer did not leave a comment.

BRIAN MILLER 
Rating:
5.0

Customer did not leave a comment.

REX MCCOY 
Rating:
4.0

Customer did not leave a comment.

RAWN TOLER 
No reviews have been submitted for this location.

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