Existing trailer minor damage had not been recorded. Nearly resulted in additional fees to me.John L.
Customer Reviews for Clarks Travel Center
(Distribuidor de U-Haul del vecindario)
Indio, CA 92201
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rosemary L.
Completely disorganized location. Messy office INSIDE of a run down laundry mat. The first truck we were given the back gate did not open. IT TOOK ONE HOUR 30 minutes to even get to that point. When we asked the girl if she could extend our time since it had taken so long and the truck was inoperable she made a snide remark. And no bathrooms. WILL NEVER USE THIS RUN DOWN LOCATION AGSIN.NOLAN B.
El cliente no dejó un comentario.THOMAS Z.
El cliente no dejó un comentario.ARAZELI F.
Adequate but not overly friendly, businesslike and going through the motions. I don't even think they said thank you?Tim L.
El cliente no dejó un comentario.KATHERINE M.
The Uhaul sign is on the laundry mat but there is no one there, the gas station seems to be the right place to go and she was helpfulJOHN S.
El cliente no dejó un comentario.JOSEPH O.
The Uhaul is part of very large service station/laundry mat / restaurant Lacking signage as to where to check out the equipment I went into the gas station After some time and much confusion I was to walk around the building to Laundry mat The only uhaul signage there or inside was couple of night drop boxes No office no personnel I was about ready to give up when women appeared and I was able to pick up the truck The return was just as much trouble and I finally just handed the key to one of the gas station people and left!!!!!!RON D.
The service was horrible. We waited an hour just to get the key.James F.
El cliente no dejó un comentario.Sharon K.
El cliente no dejó un comentario.Ron W.
El cliente no dejó un comentario.DARLENE N.
Windshield and mirrors were dangerously dirty and water spotted , very difficult to see out of especially with sun reflecting off windshield. Nobody told me I was going to a laundromat, nodody from UHaul was there only a person doing laundryâ€¦ so ridiculous! Vagrants hanging around entrance to and inside laundromat. I had to call UHaul to get someone there to give me truck.. never again!Luis G.
The trailer was infested with small black sugar ants, we didn't realize this till we were halfway through loading itevan C.
I tried to use ride share to pick up my truck at 8 am but it didn't work. The sign and website said U-Haul opened at 9 am so I waited in my car as it was in a laundry mat in that back of a gas station. People were inside and as I walked in to check again around 8:30 the office was open and the attendant was already helping someone when I had been waiting for 30 min. There need to be a designated sitting area or line system to let people know who was next in lineERIC T.
El cliente no dejó un comentario.MARLON P.
Live the help from Johana . Great serviceDORA P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.SHERYL T.
El cliente no dejó un comentario.DAVID H.
No U Haul signage on road at location. Office in laundromat behind gas station. Drove by location multiple times before I saw trucks behind building.THOMAS C.
Apparently only one person does the uhaul rentals here and they called off on the day i was to pickup my uhaul. Took over an hour and a half for them to get there and finally give me my truck.Nicholas D.
Glad we had the mobile drop off option here. But when we did engage with the personnel they were not very helpful.Ann B.
I MADE RESERVATIONS TWO WEEKS AHEAD OF PICK UP DATE AND THE DAY OF PICK UP I WAS SEND TO THREE DIFFERENT U-HAUL LOCATIONS TO GET A TRUCK.IT PUT ME BEHIND ABOUT THREE HOURS FROM MY ORIGINAL PICK UP TIME.I AM REQUESTING A REFUND OF AT LEAST HALF WHAT I PAID FOR THE TRUCK RENTAL,MILEAGE AND GAS.RICHARD B.
Very nice people.DOUGLAS D.
It's in a laundromat but we got what we needed for our move. The truck was great. Ten foot one. Olga was very patient with trying to get our paperwork updated with the quoted price Whitney gave me. It was only a $2 difference so no big deal... we shouldn't have wasted five minutes on it. All worked out fine.Ernest M.
Excellent customer representative to assist meRobert J.
El cliente no dejó un comentario.Jesus A.
El cliente no dejó un comentario.Vanessa C.
El cliente no dejó un comentario.SCOTT W.
Not enough helpVib V.
Very informative info from Mike the employee who set me up with the truck. I compliment Mike for his professional manner and hospitality.Thomas P.
El cliente no dejó un comentario.Mario L.
El cliente no dejó un comentario.Lucy C.
I returned per instructions called to verify my return. Office was in laundromat and empty despite being assured they were open. Left contract&keys in drop and have been told since that I will be charged for not properly completing on line drop off formJAMES R.
El cliente no dejó un comentario.AMY L.
Raquel was greatJudd F.
El cliente no dejó un comentario.ALEXANDER D.
Received a call 30 minutes ahead of my pick up informing us that truck size was not available. Told us to go to another location and truck was guaranteed to be available. Got to new pu location and they claimed we had no reservation and go to original pu location. Finally they found the reservation and we got a truck. Very frustrating that Uhaul takes reservations on trucks they really dont have. Got to be a better way.RYAN W.
The drop off was fine. My original was closed as were the other 3 I tried. No communication between drop off and dispatchRICKY LEE D.
It is not an actual office, costumer service great, but hidden in a public laundrymatGustavo T.
El cliente no dejó un comentario.Steve C.
Have some body clean them from the insideMiguel C.
The 24/7 mobile system was not followed at the location. Upon arriving and going thru the steps, the key was not available in a locker as instructed. Instead, the attendant held the key, which negates the contactless system.ANA S.
Signage is awful to direct you where to go at this truck stop gas station restaurant laundromat place. Its located in a particularly seedy section of town. I don't mind a little rustic charm but the place is surrounded by hookers and addicts and homeless people. i was at the back, the laundromat where the drop off appeared to be located, i think around 5pm pdt. As I said, the signage was HORRIBLE and confusing! Nobody in the laundromat to take the truck back, so I had to walk around to the front and go in the mini-mart, as best I could tell. Halfway there I noticed a hooker walking behind me so I was forced to pick up the pace, mind you, as I walked past piles of human feces' in the "planters". No lie! If I wasn't being stalked I would have taken photos. Woman working at the mini-mart tells me "the Uhaul lady has gone home, you need to use the drop box. Okay, so luckily my son drove back to the front to pick me up so I didn't have to dodge the crack hooker. My son, who is 18, but not worldy in these things even said to me, he picked me up cuz that was a hooker following me and he didn't trust her. So anyway, we get to the back and then i find out at teh drop box i have to log into a drop off app on my phone. No worries this will be quick. Well, technically not too bad, so long as you get your contract number right. But when you're watching your back to make sure you're not gonna get snuck up on and stabbed, its hard to read the long small number on the blurry contract without reading glasses. Good Times! Then the app makes you go take a bunch of photos and submit. Again, on the surface, not a big deal....at a NORMAL SAFE Uhaul place maybe, but NOT at this place. I just wanted to get the hell out of there and never return, even though as a partial truckstop they have the cheapest gas in town. So, I had to leave the relative safety of the building and once again hope I didn't get followed by someone as I had to go take photos of the truck across the parking lot. I finished the online checkout, dropped the key in the box, and got the hell out of Dodge! I was literally in fear for my and my sons safety, and that's hard to do to me. I have to kick homeless people out of my jobsite regularly, but usually my 70 year old baseball bat accompanies me, not as a threat, but for effect and self defense if a tweaker ever goes crazy on me. I have to go into a dark building, with NO firearm and NO police accompanying me and kick bat shit crazy addicts out. So when I tell you, this isnt the kinda place most people i know would want to drop off a Uhaul, then stay away and find a different location. Because this is a bad area and the business itself makes matters worse. What shocks me most as a former small business owner and entrepreneur is that Uhaul must somehow be locked into an awful contract with this place because it would embarrass me as a CEO of the corporation to be associated with such a horrible place. Cmon Uhaul, you cant be that hard up to need this place. There are three other locations within a ten mile radius! Doesn't Uhaul have some basic standards that need to be met to become a franchisee or partner?carl W.
El cliente no dejó un comentario.JOHN C.
This location is in a laundromat.! The place was filthy. The uhaul office was by far the nastiest place I have ever set foot in. The lady that helped was not trained and had no answers for my questions. She also sprayed bug spray in a chair to sanitize it and expected me to sit down.!.! The Coachella valley general manager for uhaul threatened to cancel my truck rental because she felt that I was too aggressive.! I was asking important questions and even she couldn't answer.!.! I hope you can understand my frustration here. They ran my card incorrectly and then tried to say they didn't and my bank CSA, verified they they did and they wouldn't even apologize for the bold lie..!.! â€œSaid they couldn't run a split payment and they could and finally didâ€.!.! I will never ever use or even contemplate the thought of renting from uhaul again. Also, the truck.!.! I had to clean the truck myself. Even though the clerk sweep the garage out onto their parking lot and left it there. I had to sweep and mop the back because it was so dirty.!.! The cab smell like someone took a crap in it. Food and drink stains on the console and floor. Mud and sand caked the floor on the driver side. I had to place an air freshener inside and leave it set for a while before we could get back in it. The five or 6 miles I had to drive it dirty back to my residence was enough that I had to shower again.!.!. It felt like a violation.! I left California for personal reasons to return home back East for family matters. I work in customer service and there has never ever been a time that I have treated any of my customers in a way like I was treated by uhaul.! The Indio, California uhaul rental at the Sinclair gas station should not exist.! Your general manager should be fired. Your staff needs more training. Do not select this location for your uhaul pickup site. I didn't choose it and got placed there by uhaul. Never again.!Kathleen A.
El cliente no dejó un comentario.Mark M.
Keep Mike!! The guy cares for the customer and takes care of the whole experience,5 star workerKENNETH M.
We got over charged three times the amount we used! We use Uhaul every other week to feed the homeless...we are a local church! we have one Route!! I will never ever use this place!!RAY A.
El cliente no dejó un comentario.nancy A.
The guy was very helpful, but had to track him down.nancy A.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.DUANE A.
El cliente no dejó un comentario.JOHNATHAN H.
Nice and friendly customer service.AARON S.
If your equipment is in good condition It is up to the person who used your product. GraciasJean Pierre R.
The lady managing this was excellent!William M.
El cliente no dejó un comentario.David M.
The pick up location in Indio ca was run out os coin operated laundromat, no U haul personnel was present when I arrived. Just so Mickey Mouse, how can you run a Uhaul franchise out of a Laundromat? Compared to other Uhaul places near by this was a joke. Left me feeling not confident about dealing with anybody therePeter S.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.phillip T.
Jess was great! She was professional, friendly, courteous, knowledgeable.Anne S.
Personnel was helpfulEDWARD N.
Service was friendly cordial. It was a simple process to complete the paper work required with the agent guiding us through. Thank you Uhall!VICTOR S.
El cliente no dejó un comentario.William R.
When I arrived they told me there were no trucks Even though I had one reserved. I told him there was a truck there and he said oh but I don't have the keys well turns out the person who handled it called in sick. he did have the keys there was a truck and eventually after phone calls and rerunning all my information I was able to take the truck with me it was not a pleasant experience at all. Dropping off the truck was fineBLAKE S.
Great customer service, the girls that helped me were very helpful and very professional took care of the issues we were having with payment thank you girlsSalvador G.
Better Service, same person cashiering gas station and doing U-Haul, long wait times and sometimes have to just leave truck with other employees. Leaves customer open for incorrect charges and mistakes by staffSteven H.
El cliente no dejó un comentario.Russ P.
El cliente no dejó un comentario.George R.
El cliente no dejó un comentario.Larry S.
Disorganized, very slow, not well trainedStephen W.
The truck was very dirty but it worked just fine. The staff was greatGeorge R.
El cliente no dejó un comentario.John T.
The check in process took almost a half an hour. The location was scary. You need to make after after hour drop off easier. I have rented from jail several times and was able to drop off truck and leave the keys after hours. The whole mobile drop off was horrible.Patricia B.
Reserved for a mobile pick-up but was changed when i arrived. Had to wait for personal service. Defeated the purpose of mobile.Mike B.
People were friendly and helpful but check it was not smooth, took 45 min at least to get it all straight!Linda D.
El cliente no dejó un comentario.Gary J S.
Difficult to find, since it's behind a gas station inside a laundromat, and no one was available right away. Eventually the person that helped me was very nice.Jose M.
El cliente no dejó un comentario.David P.
The uhaul had a awful smell inside the driving area .juan A.
El cliente no dejó un comentario.Min Y.
Just a bit more maintenance.Chelly B.
El cliente no dejó un comentario.MARIA G.
I made the reservation throughout the app, but when I got there I had to wait for someone to help me about 20 min. And with a bad costumer service too!Nancy O.
While my initial reservation was for a branch in Palm Springs which I paid for & was changed to Clarks, Indio (30 miles away) at the last minute by Uhaul (no fault of Clarks). This branch in Indio went out of their way to locate a furniture dolly for me (since they didn't have any). Joana at the office was extra helpful & courteous.Godofredo L.
El cliente no dejó un comentario.Justin J.
Make sure that the cargo portion of the truck is clean and inspected. After renting the truck, we found dirty, used syringes inside with burnt foil in the cubby hole of the truck and along the door sliding rails.Jamie B.
El cliente no dejó un comentario.Joshua K.
El cliente no dejó un comentario.Gina C.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.Gerardo C.
It was a laundrymat, not a truck rental location. Noone there to help with the transaction despite it being during the 'open hours'. Very unclear how to secure the truck, despite using the mobile app. Nothing explained how to secure the moving blankets for safe return.Joseph H.
Horrible service.PETER C.
The rental unit was very dirty when I picked it up !! The steering wheel was very disgusting to even put my hands on it, as it was very sticky with pop or something spilled all over it. The cup holders were extremely dirty as well, as were the seats and the floor. Be sure that the vehicle has been cleaned before renting it out to the next customer.terrence P.