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MICHAEL M
Customer Reviews for Clarks Derby Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had 129000 miles on it. It still drove fare but didn’t have any updated things like cruise control and electric windows etc
Ronald Egood people... helpful... easy to work with.
thomas dFeel like the rates are a bit out there. I used a tow dolly one way for 3 hours and it cost me 160ish
Zachary JEverything was good with the U-Haul
Etta SFix the app! Or rent from a place that is open when you need the truck. We spent about 45 min trying to get through the pick up process because the app would not respond or move slow. Also it would not accept the pic from dl for some reason even after repeated attempts. Made the process very stressful!
Alice MThey were so friendly and helpful. They will be the location we go to from now on.
deana tIt was all good
Donald BKind people there who helped me connect to the trailer and it performed well. thanks to them.
Carl JNot a thing. It was great.
Lesli bGreat customer service, called them because I was running late and they waited for me. Truck was newer and clean
RAFAEL MVery easy rental agreement with UHaul
Angel SEverything was good. I love using Uhaul if I need to move stuff. Thanks for being there.
rosa wMore of a website issue. The reservation said pickup was 7am but the business opens at 8. Customer service was excellent on pickup and drop off. I had to keep the truck an extra day and was super easy by just a phone call.
Steven ENothing. I thought the experience was great.
Candice CSmall location, out of a working business. Nice and friendly people, very helpful.
SHEILA SIt was a horrible experience. The U-Haul did not have a ramp the dollie I rented the tires were flat. He would not refund my money.he was rude & very very dissatisfied with this service.will never use y'all again
Patricia BSuper friendly and professional staff. They were very helpful!
AUNDREA SGreat experience and extremely helpful!!
GARRY FSimple. Easy. No fuss. The truck I wanted wasn't available so they rented me the next size up at same price. Couldn't be happier!
Dennis BFast service at the time I had requested the extra equipment was there and ready a good experience
Adam PNeeds to have a sign stating don't deposited key in box until signed in on the uhaul .com sight because it needs milage and things from inside the truck.
John DVery friendly knowledgeable and quick I recommend using this spot to obtain your rental
Shasta DThe alignment was Terrible on the truck which made the 30 hour trip dangerous along with an auto transport being hauled. They rented out the uhaul with only 1/4 of gas and did not give me any credit toward the bill as a courtesy. Not satisfied
Alireza DAll was perfect!
aubry hVery nice
Chelsie RThe location was closed when I returned my truck. I was unable to answer all the questions concerning this location.
Joyce Dnothing
LIZANNE SAny moving truck should have a ramp. Maybe if the business was open I could have been informed that the 10' trucks don't have a ramp. 100% useless truck for moving without a ramp. I have informed a lot of people about the stupid decision by uhaul to not put a ramp on the 10' truck. Never will we use a uhaul truck again!
Ron HVery helpful when I called for information and directions. I was even greeted as I parked the truck with professional and friendly staff.
Edward PCrappy place, and the drop off is across the main road from there lot. They also like to charge you extra for stuff that people would refuse to pay. As in 150 for locking the keys in the cab because they don't have anything labeled for key drop off. Shitty as uhaul place will NEVER use again
Tyler PIt’s dangerous crossing the road to access the trucks for people that want to live.
Stacy GExcellent!!
Philip BCUSTOMER SERVICE COMES FIRST WITH THEM. A PLEASURE TO DO BUSINESS WITH.
KEITH Gtrailer was old and run down
Jim MThanks again
James EVery friendly service.
Reggie WEmployee helpful associates.
Rick MVery nice people. Helped us real quick.
Lisa LWe drove to Pittsburg, the best decision we did renting the trailer.
Juan RThe person at the front desk was unfriendly and uncourteous. The person who took in the truck was helpful.
annette lMore friendly budget
Katherine PClarks is always easy to deal with!
Scott WReally great people especially Jessica
Teresa SKeep that same willingness to help and friendly atmosphere you project so well. Your courtesy and timely manner of making the rental experience painless is truly awesome.
Carl DTruck out of alignment and front tires are thin on the outside of both tires.
CLAYTON LEverything in regard to the location was great. Only complaint would be that the trailer did not have a jack and therefore was very difficult for me to lift onto my hitch and likely would have been impossible to remove later if someone had not been close by to help. Not sure what liability there is for Clarks Derby or Uhaul if someone were to be injured hooking up or unhooking but should probably be considered a risk. Otherwise very happy.
LISA RStaff was friendly and helpful. Got me out and on my way efficiently.
Scott RExtremely friendly and helpful. Very easy to do business with.
CARL D