Comentarios de los clientes para Clarks Derby Service

All good

The inside of the building was disorganized and dirty beyond belief. One of the employees was in the business taking a nap on the floor. I thought I was on a practical joke show at first because people were rude, another employee sleeping on the floor. I did not feel comfortable or happy about picking the location

when i returned the truck to a different location, they said that I had not given the origin location an e-mail. The origin location did not get my email address.

Pretty friendly and helpful

I brought the trailer back just after 5:30 on September 1. This site closed at 5:30 but they were still there. They let me drop off the trailer and told me they would enter the return in the morning, since everything was already shut down. They did what they said and were very helpful. BTW - it was pouring down rain and they did not balk to help me and got out and showed me where to park the trailer.

Keep up the great work

Trailer wires were smashed in two and I had to fix it before traveling. Price jump was 3x more expensive than last year! Not worth the cost but I was desperate.

Dealership was awesome. Very professional and prompt service. I will recommend this location.

Team at Clark's Derby are great!

The dealer was rude and tried to rack up the price higher then what I had order online then they gave me trailer number they didn't have and had to redo the order I will never use that site again and I will make sure none of my friends or family use that site. I will use uhaul again but not from that dealer when I turned in equipment the guy cussed me out

The equipment was well maintained, however, the truck was not swept.

Will NEVER use online service again

Mileage was not accurate when I tried to check it in it would not allow me to until I changed the numbers but I tok a picture of the odometer.

The people at this location were quick and kind but there were other issues. The inside of the truck was dirty. We had to sweep it out before we could start loading. Also, the blankets were damp. The stuck to furniture and left a flannel stickiness on some of the furniture especially older items.

The gang at Clark's Derby are GREAT!

None

Sweep it out

The large trailers NEED to have a device to help lift the trailer on to the hitch. Service was great but if i found a trailer rental that had a way to lift the trailer off the ball i would have to go there

Service was excellent

The business is such that it looks more like a mechanics shop than a U-Haul location. However, the staff and the service more than made up for it. They were helpful and quick. I was in and out, and they were helpful all along the way. I would definitely recommend them and use them again. Dan Sauer Ardmore, Oklahoma

They always do a great job. My preferred rental source.

We traded from trailer to truck and we were running late and they were so accomadating. Very good customer service.

Good Service. I will return to this location again.

Steering is loose, pulls to the right. Has quite a bit of play, air pressure was checked at loves semi truck shop

Explain exact charges before charging the credit card and saying you not charging for something that you did.

I did not get to meet the staff at this location as I dropped off the truck when they were closed.

We attempted to return the trailer to a store in Dallas, TX. I called an hour before closing to let someone know that we would arrive just after closing. When we got there, three employees inside looked at me when I knocked and said they would not open and let me drop the trailer. I tried to find another location in Dallas to drop it off before we left Texas. We could not find another location that was open. From what I could figure, you could drop off a tractor trailer and leave the keys in a drop box, but I couldn't figure out how to drop off a pull behind trailer. Finally, we decided to go to the hotel we had reserved for the night in Ardmore, OK. I went first thing in the morning to drop the trailer. They charged me $20 to drop at a different location. I was frustrated since I had spent so much time trying to drop it off the right way. Also, I called the customer service number a couple of times to ask for instructions and was on hold for over 30 minutes without speaking to anyone.

Great quick friendly customer service

Make sure the truck is cleaned out when issuing out one way rentals. We had to spend time sweeping out trash and moving out items that were left in the back of the truck. We had to go across a busy intersection just to get the truck and no attendant was there to answer questions we had about the condition of the truck. It was not one of our best experiences that we had with Uhaul (and we have had many).

Quick and easy drop off

Overall experience Everything was as planned trailer was ready staff friendly

This was the worst this customer service job I ever had trying to get a U-Haul the1-800 number did not help me to get one close to my house

I love how Clarks Derby goes above and beyond in customer service!

very nice

Nothing! They are our favorite uhaul location!!

There was trash left in the cab of the U-Haul. The pick up site has the trucks parked across a busy street from the office.

They had the car dolly l needed on short notice so it worked out fine

Have the lot attendant do his DAMN job

Very poorly run however young lady behind counter was great

Internet issues was the only issue I had

Maybe, have a specific place to drop off truck.

They had what we needed and checked to see if we needed a dolly or pads. They have after hours drop off.

No one was there on Sunday evening,so took pic of trailer after unhooked by other trailers and drop off box and station, we were a little concerned that anybody could just hook up to trailers and take off with them after hours. Thank you

The dolly I rented was not connected properly, and came detached a few miles down the road. Also, one of the lights on the back of the dolly was out for my trip.

Very friendly location