Very helpful with the rental experience.
DAVID P
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Will return and refer others to a well ran established business
andrew mGreat service. Very convenient.
MARK PThis is the best location! Staff is extremely professional and polite.
LEANDRO AStaff was very pleasant and helpful and made pick up and drop off very easy.
Amy LCustomer service was excellent. Easy procedures and truck was in good shape.
MARK PWhen I picked up the truck it was at a quarter of a tank 38 miles till empty. I returned the truck with 42 miles to empty above what I was given. She told me I got it at a quarter I don't have to worry about any other charges I brought it back above a little bit above a quarter now I'm being charged for the gasoline. I do not like the lady that runs that place
PATRICIA SFriendly. Easy transaction. Available right when I needed it. Good price
STACEY REasy pick up and drop off. They worked with me quickly and easily when I needed to extend the rental time.
John WAll was great.
CLIFFORD WYou are so sweet, nice, awesome!!! Just keep up the great job May the Lord keep you and your family in a safe place. Gracias
MIREILLE CI wish I knew the name of the woman who runs the office there but she was super helpful and friendly!
Kathleen GVery nice guy working there. Very helpful and knowledgeable
Erik KInquired of Dante at Leominster location and he was a real turn off. Luckily I stopped by the Fitchburg location on water st and the crew there was top notch. Will use that location again. Dante sucks
George LNOTE: This is nothing against City Storage and should not be taken negatively. Consider verbally warning/reminding customers that these vehicles will require a considerably longer distance to slow to a stop from highway speeds. Even though it should be obvious. I tow heavy with my own F-350 frequently. But the required stopping distance of a loaded F-650 box truck caught me by surprise when I was turning onto Oak Hill Rd from Route 2.
rachel lStaff was helpful and friendly
Jim EGreat difficulty with the pick-up before store hours. The system wouldn't accept the photograph of my drivers license, so my rental was delayed about 90n minutes.
Stephen PNo way to improve a great experience! Even though the sales agent had another customer, he managed to be attentive to both and I was in/out in a matter of minutes. I would recommend this location to anyone.
Stefan MIt was amazing friendly there and truck was good wish it had cruise and mirrors moved to be easier to back up but other than that it was great
Todd SDeanna Blood was very pleasant and informative on the entire process, the rental unit worked well and very clean. I will repeat with this store location on my future rental needs. Rich MacDonald
Richard MBest storage I've used. Everyone is very nice accommodating and helpful! Highly Recommend!
Sonya HGreat job no complaints
Jaeden VYour manager is a wonderful person who I have been helped by in the past. All is quick and easy. She muti-tasks. You are fortunate to have such a person, and so are we. Ray
ray ANo improvements needed! Best uhaul rental location we've used for the past 10 years!
Diane BManager is 100% awesome. And the woman from head office that was in search of truck was sonice. Great experience for sure.
miriam bAlways great greetings and excellent service, trucks cleaned and Always give you best alternative rental.
Lazaro PThe manager/ owner was very kind, personable and helpful.
matthew pMe gusta el servicio que me dan, pues siempre me resuelven mis necesidades y de no tener disponible lo que busco, me dicen donde encontrarlo
Raul SEverything very good
Wilfredo DPicked up on a Sunday. Had to use online system to get vehicle since location was closed. Very easy to use and would do again
James LNothing! This place went above and beyond to help me. Moving is not usually easy but mine has been insanely difficult. They did everything right and then some making it so much better. So grateful to them!!!
Susan VNever had an issue with renting or dropping off at this location. Friendly staff.
James CGreat customer service. Experienced, curtious, knowledgeable & kind. I would recommend this U-haul location anytime. Gracias.
rhoda rNo improvement needed! Great experience.
David CMy U-Haul pickup location was moved twice and not communicated, reserved and confirmed pickup time was changed and location was not opened when we came to get truck. Last but not the least scheduled drop off location was changed five hours after picking up truck. All locations were further away than expected
Ivana MJust keep on doing what you are doing. You guys are excellent.
MOSES NEverything was easy. Setting up reservation was easy, pick was also quick and easy and lady at the desk was very friendly and helpful!
RICK RJosh is the best! Very respectful and very understanding. Gracias
Vincent SThe self serve is not very straight forward. Ran into several technical issues both when picking up and dropping off the truck. Website would lag and not function properly. When dropping off, I Took pictures of everything , submitted, and then it asked me to take pictures again. Then at the end it just booted me out and didn't give me a confirmation that I had returned the truck by the agreed upon time which I did, I turned it in early.
Jean-Pierre RExcellent customer service at pick up, very helpful information and clear instructions!
Sharon CEasy quick friendly staff
Susan DI loved working with Josh. He walked me through my options, and because of that, I rented the right equipment for the job. He was extremely professional and acknowledgeable, so much so that I will be coming back to this U-Haul location from now on!
Todd LVery friendly and accommodating.
rick jOnline ordering was easy and pick up was easier. Awesome experience
Kerri WProfessional customer service. Clean vehicle, very nice people
Youssef WGreat people running this operation. Very efficient.
william mThe lady working the office was so nice. Great customer service.!!
Yaicta Rno one was there when I came to drop off thr trailer at around 2:30pm Never will go there again. May use another rental company
EDWARD fJust maintain what you’re doing. Good experience.
MICHAEL CBest customer service that I have experienced in a long time regardless of industry.
michael fThe people who work there are great, and the trucks were in excellent shape, but the requirement to use the app to pick up did not work well for me. The internet access is not good there, and the app failed to access my location (even though my location services were on) was failing to upload the required pictures. It took me almost an hour, and a long phone call to support, to complete the pickup process. Therefore, I'm not likely to use this location again.
Jennifer B¡Gracias!
Miranda TUse the App. Easy to get to. Easy to drop off. Workers are friendly.
Shaun FConvenient drop off
Peter MGuy behind the Desk was awesome. Super friendly and easy to deal with.
Daniel WThe best uhaul I was in whole my life
PAULO CUhaul woman in charge was very nice, very friendly and helpful!
Rhonda TKind, professional staff
migdalia vVery good customer service. Easy to reserve. Would definitely recommend to others
Privacy R | First ImpressionsVery quick and easy to reserve. Good customer service upon arrival at the unit
Privacy R | First Impressions