Excellent quality and custom service
MYSTERLINE B.
Customer Reviews for City Storage Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Using the app went very well checking in to get the truck before hours.
Ronald E.Great people, Great service
MARK F.Keep doing what you are doing. The employee was very helpful. We had to change the vehicle because I had ordered one that was too small and she worked it out for us with no challenges.
JESSIE F.The woman that helped me check in was extremely helpful with great customer service.
DAWN A.Quick convenient
Isbelia M.It would be much easier for all involved if UHaul contacted their customers when the pick-up location and time changed. My location was changed to across the city and the time was changed to an hour earlier but nobody from UHaul contacted me to tell me. Thankfully the wonderful employee at the new location was very nice and stayed late to make sure i got my van, but if it wasn't for her I wouldn't have gotten a van and couldnt have moved that day at all.
THOMAS C.Great experience. Thank you!
MICHAEL C.Very pleased overall great experience
ANTHONY B.Very profesional thanks
EMMANUEL P.Great customer service.
Adam P.they are awsome with there service
MICHAEL L.***PLEASE READ FUTURE CUSTOMERS!!! First, I want to make it clear that the woman who runs this facility is AMAZING!!!! Super nice, very sweet, and knows her job inside and out! Also, the storage facility in Worcester had amazing customer service! NOW, THE EXTREME AWFULNESS...this whole "U-Haul online experience" was HORRENDOUS!!!! I got different times and dates from them, the website is ridiculous to navigate, the emails are sent as though they aren't even a part of the same company, never mind the same reservation. When I FINALLY (after 2 days of trying) got an ACTUAL, LIVE person, she was rude, unhelpful, and like a robot. But, I especially loved her snapping gum in my ear. U-Haul powers that be, if you ever look at these reviews and actually care about your customers (which I don't believe the corporation does, although the individual in-person people do) A. LET YOUR CUSTOMERS SPEAK WITH PEOPLE AT THE ACTUAL LOCATION, B. GIVE US PROPER UNDERSTANDING OF OUR RENTALS AND RESERVATIONS C. YOU HAVE BECOME WAY, WAY TO BIG FOR YOUR BRITCHES AND TO $$$ HUNGRY, DO PEOPLE EVEN MATTER TO YOU ANYMORE???
MICHELLE C.Perfect transaction.
Ray B.The service is perfect at this UHAUL location. Customer service is the best😊
HAROLD H.Staff are excellent! Would highly recommend!
SANDRA H.awsome people
MICHAEL L.excellent customer service!
JEFFREY F.Everything was great
SUMNER E.It honestly has not been a location or people problem. It was the equipment.
TODD D.Please ask staff to stop speaking over the customer. Active listening is essential in this field. Gracias
SANDRA H.every one was vey nice and polite and ready to help me in any way.
MICHAEL L.Nothing, service was Perfect
TOPAZE E.Josh was able to help me out last minute and he was friendly, professional and considerate. He made the whole process easy. Thanks Josh!
MARIA V.Very nice and attending staff. Super easy pick up and drop off
TEIGAN B.Ninguno
KARSYN-IANII M.The representative at this location was an outstanding steward of your company. I was greeted with politeness and respect. When I was a unsure of something, the manager in the store was fantastic. I really can't emphasize how pleasantly and efficiently this gentleman worked
FRANK G.Truck could use new windshield wipers
CHRISTOPHER D.The manager is amazing so polite and helpful with everything you need
TRACY C.They are both good, but the lady at this location is a jewel. Very nice and with a constant smile while providing great service.
ROSA M.Nothing. Thank you
Norman C.Both the customer service and the equipment was outstanding. I hadn't used U-Haul in 10 years. It was nice to see U-Haul customer service and equipment were still being maintained with high standards. The pick-up and drop off was seamless, no glitches, stress-free. I appreciate having a service and product that are worry-free. Thanks,
ADRIENNE M.My van is old van.. not like the last time i rented.
TED T O.I Love your Van. I am happy all day driving your van.
TED O.I rented a trolly and a furniture dolly but it was not in the U-Haul truck. I got charged for both items.
Maria E.The truck we rented was awful in snow and very loose in the front end. You might want to check the alignment. Awful in poor weather.
SUZANNE H.You're limited as to the site, but that lower lot is tough to back out. Is what it is, though.
DAVID C.My one day van rental was perfect. I could not be happier. Gracias.
tracy P.Nothing! The nice woman Deena who runs the place makes the experience so simple and easy. She makes it personal which will make me always go back
Stephen P.Nada
ESTEVAN L.get the main corporate office to actually know what they are doing
WILLIAM W.The customer service rep was great, her service was excellent and I wouldn't want to do business with anyone else.
mark F.Great people very helpful
Christopher E.After hours drop, no real problems except return lane was crowded by a single uhaul box truck so we had to leave trailer a little out of return lane.
MARCO B.There was a ding on the windshield....we were not charged so that was good.... because it was there before we took the van.......the only thing that threw me off was having to take a picture of my driver's license.....for some reason my phone camera went into negative mode ...so I couldn't use the app the check out
MICHAEL M.The trucks should be equipped with power mirrors. I'm 67 yrs old and getting in and out of the trucks numerous times for each mirror was a bit more difficult for me. Power mirrors in those vehicles should be standard equipment. Otherwise the truck was clean,rode well and in good operating condition. Except for a little play in the steering wheel. Other than I am very happy with my experience with u-haul and with the helpful and kind personnel that handled this transaction. Thank you! Don
DONALD S.Took awhile to get keys. Paid way to much, didn't use all hours and times
Heather B.Had to wait almost 30.minutes due to slow app. Process. Cancelled and reprocessed with representative. Truck was an antique! Passenger mirror could not be adjusted for me to see adequately, even with reps assist. She just shrugged her shoulders when we could not adjust it. I usually receive a discount as my nephew Teddy Gale worked for Uhaul. Rep said. "Never heard of him". Not much help, although a smaller uhaul, she was the only one there.
DEBRA L.