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EDWARD S
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Used storage for the month always affordable and clean space! they are really nice people :)
ARYANNA RVery nice woman
GREGORY PStaff was friendly and informative
SARAH RI will be happy to return for my next rental.
ROBERT BWe needed the truck to store all of our garage stuff while we had the garage floor coated, so we only drove the truck a total of 6 miles. Good thing we didn't need to make a move because the truck had difficulty starting and road very rough. We never interacted with a human when picking up and dropping off the truck, which was weird. The location, which was convenient for us, is on a busy street and a steep hill. It wasn't clear exactly where we were supposed to leave the truck, which was up a steep hill and not paved very well. My husband actually drove the truck around the business twice trying to figure out where to park the truck. There was no one around to guide us. The truck served it's purpose but it was an unpleasant experience getting it and driving it.
Sophia BGreat service in Fitchburg!
Chrstine WThe salesman who worked there was very helpful and very nice 👍 I would recommend that u haul location too my friends and family definitely
PAUL Rstaff was very helpful in my needs. well done.
Bruce YGreat Staff!!
roy dAbsolutely love the hospitality of the Fitchburg office
Krista CNothing really. The only thing I can think of is perhaps better parking or a more spacious entry/lobby. Otherwise I'll be back next time I need a van.
BRENDAN SThe parking area out back is tight. Hard to move a trailer around when it's full.
BRIAN WCustomer service at front desk was friendly, professional, and helpful.
EMMA TNada
GAIL BRemain open
DEBRA FCustomer service was great! She was Fast and kind!
DALMARIE BNothing, the customer service representative in Fitchburg MA. made a very emotional time in my life extremely non stressful. Dianna's recommendation made the moving process effortless. The customer service person in Tilton NH was quick on taking our trucks back and very helpful as well.
DARLENE GI didn’t get my dolly
William Plady was very sweet and polite and friendly everything went smooth
JOSSIE MMy experience was pretty much perfect... keep up the good work
AMIR AI have been using this place for a couple of years now. Deana and Josh are awesome people to work with. They make the moving experience less stressful. If you want a great experience and less stress come and talk to them, they will make it happen.
JESSIE F👍👍👍👍
RAUL SAntes de completar las transacciones bancarias se ven varios pagos en proceso, esto hace pensar que van a cargar más de una vez el costo. Pero al final te das cuenta que todo está bien y no te han engañado. Gracias por el excelente servicio
RAUL SThe check in process through the app is too time consuming
Matthew DThis was a great experience and the team was very helpful. Will consider using this business for future needs.
KRISTIN SThe guy that was working there was awesome ❤️
GLORIA BEverything was great!
ELIZABETH NBetter parking spots. Our only complaint
GORDON WVery helpful with the rental experience.
DAVID PWill return and refer others to a well ran established business
andrew mGreat service. Very convenient.
MARK PThis is the best location! Staff is extremely professional and polite.
LEANDRO AStaff was very pleasant and helpful and made pick up and drop off very easy.
Amy LCustomer service was excellent. Easy procedures and truck was in good shape.
MARK PWhen I picked up the truck it was at a quarter of a tank 38 miles till empty. I returned the truck with 42 miles to empty above what I was given. She told me I got it at a quarter I don't have to worry about any other charges I brought it back above a little bit above a quarter now I'm being charged for the gasoline. I do not like the lady that runs that place
PATRICIA SFriendly. Easy transaction. Available right when I needed it. Good price
STACEY REasy pick up and drop off. They worked with me quickly and easily when I needed to extend the rental time.
John WAll was great.
CLIFFORD WYou are so sweet, nice, awesome!!! Just keep up the great job May the Lord keep you and your family in a safe place. Gracias
MIREILLE CI wish I knew the name of the woman who runs the office there but she was super helpful and friendly!
Kathleen GVery nice guy working there. Very helpful and knowledgeable
Erik KInquired of Dante at Leominster location and he was a real turn off. Luckily I stopped by the Fitchburg location on water st and the crew there was top notch. Will use that location again. Dante sucks
George LNOTE: This is nothing against City Storage and should not be taken negatively. Consider verbally warning/reminding customers that these vehicles will require a considerably longer distance to slow to a stop from highway speeds. Even though it should be obvious. I tow heavy with my own F-350 frequently. But the required stopping distance of a loaded F-650 box truck caught me by surprise when I was turning onto Oak Hill Rd from Route 2.
rachel lStaff was helpful and friendly
Jim EGreat difficulty with the pick-up before store hours. The system wouldn't accept the photograph of my drivers license, so my rental was delayed about 90n minutes.
Stephen PNo way to improve a great experience! Even though the sales agent had another customer, he managed to be attentive to both and I was in/out in a matter of minutes. I would recommend this location to anyone.
Stefan MIt was amazing friendly there and truck was good wish it had cruise and mirrors moved to be easier to back up but other than that it was great
Todd SDeanna Blood was very pleasant and informative on the entire process, the rental unit worked well and very clean. I will repeat with this store location on my future rental needs. Rich MacDonald
Richard MBest storage I've used. Everyone is very nice accommodating and helpful! Highly Recommend!
Sonya HGreat job no complaints
Jaeden VYour manager is a wonderful person who I have been helped by in the past. All is quick and easy. She muti-tasks. You are fortunate to have such a person, and so are we. Ray
ray ANo improvements needed! Best uhaul rental location we've used for the past 10 years!
Diane BManager is 100% awesome. And the woman from head office that was in search of truck was sonice. Great experience for sure.
miriam bAlways great greetings and excellent service, trucks cleaned and Always give you best alternative rental.
Lazaro PThe manager/ owner was very kind, personable and helpful.
matthew pMe gusta el servicio que me dan, pues siempre me resuelven mis necesidades y de no tener disponible lo que busco, me dicen donde encontrarlo
Raul SEverything very good
Wilfredo DPicked up on a Sunday. Had to use online system to get vehicle since location was closed. Very easy to use and would do again
James LNothing! This place went above and beyond to help me. Moving is not usually easy but mine has been insanely difficult. They did everything right and then some making it so much better. So grateful to them!!!
Susan VNever had an issue with renting or dropping off at this location. Friendly staff.
James CVery good customer service. Easy to reserve. Would definitely recommend to others
Privacy R | First ImpressionsVery quick and easy to reserve. Good customer service upon arrival at the unit
Privacy R | First Impressions