TheÂ worstÂ customerÂ serviceÂ I'veÂ everÂ experienced.Â IÂ reservedÂ aÂ truckÂ atÂ theÂ SunnymeadÂ location.Â TheÂ truckÂ wouldÂ beÂ availableÂ theÂ nextÂ dayÂ atÂ 9Â a.m.Â inÂ Alessandro.Â WhenÂ IÂ arrivedÂ atÂ AlessandroÂ toÂ pickÂ upÂ myvihecle,Â IÂ wasÂ informedÂ thatÂ theyÂ hadÂ forgottenÂ toÂ phoneÂ meÂ toÂ informÂ meÂ thatÂ theÂ truckÂ wouldÂ beÂ arrivingÂ atÂ 9Â p.m.Â (IÂ needÂ toÂ beÂ outÂ ofÂ theÂ houseÂ byÂ 8).Â TheyÂ providedÂ meÂ aÂ phoneÂ numberÂ toÂ call,Â butÂ IÂ wasÂ hung uponÂ threeÂ times.Â IÂ madeÂ itÂ throughÂ onÂ myÂ fourthÂ attempt.Â TheÂ employeeÂ explainedÂ thatÂ theÂ systemÂ hadÂ shownÂ theÂ vehicleÂ atÂ theÂ SunnymeadÂ locationÂ andÂ thatÂ sheÂ hadÂ noÂ ideaÂ whyÂ IÂ hadÂ beenÂ sentÂ toÂ Alessandro.Â WhenÂ IÂ getÂ atÂ Sunnymead,Â theÂ olderÂ ladyÂ givesÂ meÂ aÂ badÂ attitudeÂ andÂ tellsÂ meÂ thatÂ theÂ reservationÂ wasÂ unintentionallyÂ canceled.Â TheyÂ did,Â however,Â chargeÂ me.Â SheÂ thenÂ directedÂ meÂ toÂ theÂ VanÂ BurenÂ address.Â WhenÂ IÂ arrivedÂ atÂ theÂ VanÂ BurenÂ location,Â IÂ wasÂ informedÂ thatÂ thereÂ isÂ noÂ 26' scheduled to arrive until 1630SERGIO C.
Customer Reviews for Circle C Storage
(Distribuidor de U-Haul del vecindario)
Riverside, CA 92503
(East Van Buren & 91 Fwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 3 p. m.
- Sáb.- dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Just be there!LEAL A.
I was guaranteed a $50 dollar credit if my reservation didn't meet its criteria and I was sent to another location and my $50 dollar credit was never issued.JORGE R.
Very helpful.KEVIN M.
El cliente no dejó un comentario.KASHANN P.
Very nice and easy transactionMARCO Q.
Helpful customer service at this locationDAVID C.
Sherry was lovely. She was very nice, kind, helpful and courteous. She made the truck rental an easy and delightful experience.AARON P.
El cliente no dejó un comentario.MARK B.
They did not have really real any selection but they did, oddly enough, have what I was needing. When I entered I was first in line, the lady at the counter was talking with what appeared to be someone who was "slow" and eventually the line built up 4 people long but she had to keep repeating information to the individual on the phone. We were walk-in customers and ready to spend money - one guy ultimately left very frustrated and a bit vocal to the other customers and went somewhere else, all others were also frustrated with how long this woman spent on the phone repeating herself to this customer. This is VERY bad business practice in my opinion, walk in customers should have priority far and above a phone call. I would think real hard about coming here again, I will first see what other local U-Hauls have. The specific location has oddly short business operational hours.Phillip M.
El cliente no dejó un comentario.RICHARD F.
The equipment rental process with Uhaul was a nightmare. We had numerous issues with reserving equipment for our move from Southern California to Arizona. The biggest issue we came across was being told equipment was available one minute and then being told â€œit's goneâ€ the next minute. How can you seriously run a business like that? Even when picking up our trailer we were told we were lucky to get it because the piece of equipment had been reserved to two different people and we happened to get there first. Moving is already stressful but having to deal with vital pieces of equipment being unavailable was beyond frustrating. Hire people to drive equipment back to California!!!FRANK D.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.ANTONIO B.
It is an easy process. Being registered and having a card on file is a plus. But having to hit the "No Thanks" button If you can find it cause they put it in a different spot every time. Why do that U haul? Make the No Thanks button Large, full opacity, big white letters in a red box, one top right and one bottom right. I buy boxes elsewhere for more because of this trick. No way to improve the lot at Circle C Storage I felt safe and it was clean and well kept.Jack G.
El cliente no dejó un comentario.Dustin B.
When the operators answer the phone and it's not from any U-Haul can't location they need to know their directions because there are two U-Haulâ€˜s on Van Buren and they need to state that there is twoBRENDA M.
El cliente no dejó un comentario.CARLOS C.
El cliente no dejó un comentario.Alexander V.
El cliente no dejó un comentario.Glenn E.
El cliente no dejó un comentario.Breanna L.
I've used SEVERAL U-Haul locations and stores/storefronts. This location was BY FAR the cleanest, friendliest, easiest, and best experience on moving day - which is usually a long and exhausting day. Cheri was so helpful and everything was ready to go when I got there. Great customer service. I would recommend to everyone!STEPHANIE G.
Do not tell me I can pick up my vehicle at 8 and lie to me just to get the sale. I was stranded for 2 hours. I'm very displeased with uhaulGIONATAN A.
The lady that helped me was very nice and friendly. This is my new location that I will start going too from now onGLENNARD W.
Great customer service and super friendly.Thalia M.
El cliente no dejó un comentario.Gerzain L.
The Attend was very nice and courteous I would definitely rent from her againGLENNARD W.
This location owner was super fast and friendly. I'll only go to this location now. Highly recommend.THALIA M.
El cliente no dejó un comentario.Ismail P.
Improve the app.Neville A.
Cheryl at this site was awesome We came to her after B&B smog in corona was not on site & did not answer call (we had made a reservation online). Went to main UHaul in Corona & Jordan helped us locate this new site. She was able to accommodate & did little things to acknowledge our inconvenience.RUSSELL B.
Everything is great at this company, rental process is easy, in and out and the rental fee is very lowLEVI S.
El cliente no dejó un comentario.KENNTH J.
Cheri was great! Helpful directing us to the proper driveway.Darla O.
Other than the oil maintenance light coming on, everything was perfect.John L.
El cliente no dejó un comentario.JASMINE L.
It got the job done and that's all that matters. Only thing I wish could be changed is the availability shown to customers and system when picking up using a mobile no employee process. I understand that may be a corporate thing though. That caused me to struggle and be late during my pickup! Truck I wanted was blocked in, then the incorrect keys in bin.. thanks to regional she fixed it.Alex R.
Service was exceptionalCurtis J.
Amazing place to rent fromPatrick H.
Everything was Great! Super helpful and friendly.Cecelia L.
Better accuracy on the gas readings leaving and returnsKatarino B.
El cliente no dejó un comentario.David C.
Good service, very nice staffJACQUELINE B.
El cliente no dejó un comentario.Jesika H.
Amazing service and amazing staff!!ARLENE M.
Great customer service!Ernest A.
I am a happy customer.Julio cesar O.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.Colter A.
El cliente no dejó un comentario.Liberty N.
When i gat there to pick up the track i got a deferente prize That i was given on the phone the day before she did not try to help me i kept telling her she was wrong, i had to call the office that i had talk to and they talk y to o her on the phone, i think is lack of communication.Antonio G.
El cliente no dejó un comentario.RICK T.
Everything was great!Blake B.
El cliente no dejó un comentario.Diane M.
El cliente no dejó un comentario.Esgar G.
El cliente no dejó un comentario.KATHY W.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.Alesia J.
Due to scheduling conflict, no one was there at the time of my pick up. I also had problems with the online pickup because the site kept freezing up. The person that helped me on the phone was very nice and offered me a $50 credit for my troubles, however, when I returned the truck, the online charges did not reflect my credit.Daryl W.
Everything was awesome the lady that helped me named Julia was very patient and kind and professional.Julie B.
El cliente no dejó un comentario.Jasmine C.
The people of this facility are accommodating and very helpful. I would absolutely recommend them to people and if I ever need anything I would return for sure.james B.
The only thing was, that, there was something wrong with one of the tires or something. It won't turn when backing up and doing a turn, it would go straight and could not direct it. Luckily I only drove it forward.Jose R.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Kathryn B.
Sherry was a very big help in getting me in the truck and on my wayJoseph B.
After the worst customer service at corona U-Haul and spruce st uhaul. Van buren U-Haul was Professional and CourteousJuan Carlos A.
Very nice and professionalLuana D.
El cliente no dejó un comentario.Jaime Q.
El cliente no dejó un comentario.Joeseph W.
outstanding office staff. very helpfull and kindsANDY L.
The most friendliest staff I have ever encountered at uhaul. I was little late to drop Of the trailer and a very friendly Gentlemen said it's ok no problem, You got my business for long time. GraciasHarminder C.
El cliente no dejó un comentario.Mary H.
The gentleman was very helpful quick and friendlyMelanie C.
I honestly don't see any improvements. My experience with the people at this location was Great. They had my truck And I was able to get done what I needed to do. Would definitely recommend and comeback if I needed them againMichael B.
El cliente no dejó un comentario.Gilbert j V.
Circle C although it seemed small had their process together and was quick with pick up and review of turn in process!Chad S.
El cliente no dejó un comentario.Sasha J.
You can start by getting rid of this â€˜book online' feature. When I'm renting a vehicle and let's say I have a question or if there's an isssue with the vehicle , I have a live person I can talk to. But instead I arrive at the location (which was closed) and was not aware of the lock boxes so while trying to navigate your automated phone system in 107 degree heat to figure out what's going on. I notice a young man in what looks to be a uhaul uniform. I approach him for assistance and he was rude and snarky and made me feel stupid for not knowing. Then I finally get into the truck and drive away. I didn't make it a single block before the truck shut off in traffic. I'm trying to call you guys once again. and get irritated and hang up and proceed trying to start this truck so I can help my sick mother move. The van starts and is shaking like it's out of gas. Mind you I just picked this van up ! I go to the gas station and add gas and let the van run for 10 minutes before heading to my mothers house... Long story short , next time I need to move something I will just save my money and sanity and just reach out to a friend with a pick up truck.Jamel W.
Great customer service! We were jacked around by the place on Van Buren a bit down the street for two days. We finally got over to this place and what a different experience. Great people.ROBERT H.
My service at this location was overall really good. I would really recommend this service to anyone looking to rent a truckCeaser T.
Very friendly love themAMBER L.
El cliente no dejó un comentario.Paul G.
Did not communicate with any personnel used 24/7 drop off was somewhat easy but I was not instructed where to leave key so the key was placed in the drop box I just hope I didn't cause anybody any troubles be a use a key not in the said location we had a rough move and it sucks having issues pop upDennis P.
El cliente no dejó un comentario.cathleen W.
I had no idea renting fr U-haul was so easy! I'll do so often in the future! The agent at this location was terrific! ¡Gracias!Peter S.
El cliente no dejó un comentario.Sandra C.
El cliente no dejó un comentario.Fredrick E.
El cliente no dejó un comentario.robert J.
Was charged .99 per mile instead of .79 cents per mile. Also pointed out some damage on the truck and was told they don't count that damage.JUSTIN F.
I rented the trailer indicating a pick up location in Corona at 0700 on Monday; NEVER got a call from UHaul about the change of location, and that the new location opens at 1000; only found out when I stopped by the Corona Uhaul to check on a collateral issue. EXTREMELY POOR COMMUNICATION or really no communication at all! The only positive comment I have is that Sherry at the pick up location was helpful & kind!Michael S.
Great friendly service!JOSH S.
El cliente no dejó un comentario.Joel N.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.mary M.
Completely satisfied !!!susan B.
El cliente no dejó un comentario.Adam P.