Customer Reviews for Cigar & More Tobacco Outlet
(U-Haul Neighborhood Dealer)

412 comentarios

335 S Dupont Hwy   New Castle, DE 19720

(302) 326-0641

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(302) 326-0641

335 S Dupont Hwy
New Castle, DE 19720

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Location barged me an additional $50 for equipment that I did not use. This was charged to my card a week after the rental was completed.

Donald Q. 
Clasificación:
3.0

The drivers side mirror needs tightened it does not stay in place when adjusted

Kayla P. 
Clasificación:
2.0

I was guaranteed a truck at 3 didn't receive a truck until after 6 by then I paid for it and had to bring it right back because it was too late for my help to help me they have jobs they needed to get to so I paid 56.00 for nothing because I was guaranteed a truck by 3 and it wasn't available

TERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdallah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

coleman G. 
Clasificación:
1.0

Fire the guy at the counter.

PHILIP G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRITPAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard C. 
Clasificación:
5.0

Fast reliable service. The Customer Customer Service Rep was very kind and respectful!

Moses G. 
Clasificación:
5.0

Keep doing what you doing

boakal K. 
Clasificación:
3.0

This pickup location was fine. Nothing incredible, but I didn't have any issues picking it up. The equipment had sticky fingerprints all over the dashboard that needed to be cleaned.

Luke N. 
Clasificación:
3.0

They lied and said the gas wasn't where it was when returned, truck was never on full to began with, but they charged 22$ and went back to look at the truck, they put it on full then wouldn't give me my money back They get over, make sure you take pictures of the gas hand outside and inside

Kimika S. 
Clasificación:
1.0

I was charged a $10 cleaning charge after moving a table and 6 chairs. When I picked up the truck it had debris in the back and I brought it back with the same debris, not much, I am baffled at where this cleaning charge came from as the truck was returned in the same exact conditioned.. Please provide a picture of the truck before and after it was dropped off

Richardo T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
5.0

I will be back again.

Thomas B. 
Clasificación:
5.0

Great service

Sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina H. 
Clasificación:
1.0

call me back after driving away for twenty minutes blaming customer for a part loss, which was based on no evidence and clue. Irresponsible renter

Tianyu T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Locksley R. 
Clasificación:
5.0

I was charged a fuel fee even though i returned vehicle with slighty more fuel than it had when i picked it up

Nelson V. 
Clasificación:
4.0

This particular truck was as bad as hell and definitely needs to be taken to the shop

JEAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSHA S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
3.0

I reserved a truck and when I picked it up at 10 am I was informed that he had rented out for 2:30 so I had to have it back by 2?? Wtf? So I rented a bigger truck because I was not sure if I could get back by then? So I payed extra and I made it back by 2

julia M. 
Clasificación:
3.0

I didn't like the fact that I was initially told to pick up the equipment at one place and the pick up location was moved about 10 miles further out of the way to another place.

Cornelius H. 
Clasificación:
5.0

Not a thing. Everything went very smoothly. Thank you for the clerk who assisted me at that time. Very Happy Customer

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

nothing

Shawn M. 
Clasificación:
1.0

I returned the truck but before I put gas back in I can't pump the gas and watch the gas needle at the same time so it went pass the quarter tank to the full line. I would like to speak with someone on my refund for the gas that took it to the full notch

MELONIE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Yamil V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

Everything was great . I will definitely use your service again

shaneek D. 
Clasificación:
3.0

El cliente no dejó un comentario.

YAMIL V. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCISCO B. 
Clasificación:
1.0

I will never pick up at Cigar and More again. The mileage on the truck was higher than what was on the sheet when I picked up the truck. So I was being charged for miles I never used. When I returned the truck, the key did not match the truck they show I rented.

THOMAS C. 
Clasificación:
3.0

Make sure they know how to work the computer. Took over half an hour because they ain't know what they was doing.

Luis V. 
Clasificación:
5.0

Customer friendly,the truck was clean, runs smoothly. And I was really given enough time.

IRENE N. 
Clasificación:
5.0

Just make sure you take a video or photos of the van or truck to show proof of condition.

SEMIA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Javier C. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSEPH O. 
Clasificación:
1.0

There was an obvious mistake made when my paperwork was filled out. It stated the truck was at 7/8 gas upon me picking it up. The associate did not physically go out and check so maybe he had checked it earlier either way I simply drove off without verifying the level of gas. When I got to my destination to pick up my items I made a mental note that the level was a 3/4 tank. I only drove 4 miles to pick up my items. I then drove to my house unloaded and drove back to drop the truck off and stopped to get gas along the way. $10 got me back to 3/4 tank. A total of 12 miles I drove. The associate checking me in states I did not put gas in and called me a liar and asked for my gas receipt. I did not have one as I paid cash. I tried to explain that there's no way I used from 7/8 down to 3/4 by driving 12 miles so there was a mistake made from the beginning with the level. The person I returned to was different than when I picked up. The return associate is very rude and unprofessional. How dare he call me and my fiancé liars. I hope the truth is found out that there was a mistake from the beginning. Thank yoy

CHANTAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE S. 
Clasificación:
4.0

Parking at this location is a hassle.

NARENDER P. 
Clasificación:
5.0

3rd time rented from this location. Very good experience, quick and excellent explanation of concern about safe move options offered from uhaul.

VIJAY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mihajlo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMRICH T. 
Clasificación:
3.0

Took about 20 minutes to rent but guy was nice. Upon return another man didn't seem to care and when asked if I put gas in their I advised we only went 15 miles and it's still on full. He rolled his eyes

NANCY K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
2.0

El cliente no dejó un comentario.

PRINCE T. 
Clasificación:
1.0

Watch out because they will over charge you for gas and mileage

Kendra J. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
1.0

The customer service was terrible

SHANNON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay B. 
Clasificación:
3.0

It was 1 person in the store so he couldn't look over the units with me or help me take them apart

Latanya T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG G. 
Clasificación:
1.0

Your call center needs to work on their customer service and your managers need to actually be helpful instead of just lying and saying anything

Gifty R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sauud M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOKLAN R. 
Clasificación:
5.0

Very nice small businessman open on a Sunday. Would highly recommend him.

Jake A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANNIE M. 
Clasificación:
3.0

Make sure the trucks are better maintained. The side mirror kept moving while i was driving, it was hard to get to and from each location safely. The front of the truck was not clean. There was stuff in the cup holders and all over the steering wheel.

ALISHA V. 
Clasificación:
4.0

Easier signage to find business.

THOMAS M. 
Clasificación:
2.0

I booked my pickup at noon it wasn't ready until 1pm. I was never informed until i went to pick it up.

LANCE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIJAY B. 
Clasificación:
5.0

I registered online and apparently the system provided a reservation for the same truck to two people. The associate at the location was extremely helpful and knowledgeable in correcting the minor inconvenience.

STEVEN B. 
Clasificación:
1.0

The Indian man who did the transaction was rude and overcharged us for services.

MELONE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
3.0

Our experience with Uhaul was horrible. 3 times it was rented out so we had to change locations to pick it up. We weren't able to pick it up the day we reserved it for then they would not let us return it closer to home. We'll never use uhaul again.

Shawn B. 
Clasificación:
3.0

The truck I used needs a front end alignment. The truck shook badly and I had to reduce speed to keep it from wobbling uncontrollably.

Melanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

URI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
3.0

I was supposed to pick up this trailer in landcastl PA and had to drive 100 miles to pick it in new castle. Someone really messed up on this one

JOHNNY A. 
Clasificación:
2.0

Uhaul cutt off in me on traffic 2x and was charged 270. 55 for 4 days RIP OFF!

Davis N. 
Clasificación:
5.0

The guy that was working there was very nice

RICKY B. 
Clasificación:
2.0

Owner wouldn't even come out to help me load it, so I loaded it and left. Then he called all upset. Told him maybe you should wait on your customers. The trailer was parked down an embankment in the weeds. I had to basically yank it out of the brush behind this dirty strip mall. Trashy.

SCOTT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAURUS P. 
Clasificación:
5.0

Think the owner {lady} could be more friendly to her customers,and make them feel welcomed when they walk into the store,speak,smile..just very unfriendy.

HAROLD M. 
Clasificación:
5.0

Customers service is great and very friendly II like dealing with them.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
1.0

Dealer was very rude and not friendly. I filled the gas tank still he charged some extra money and also there is huge rain in our small mud was there in the driver carpet. He charged cleaning fee on me as well. The vehicle that i got is in very poor condition because unable to put Reverse gear and unable to adjust both side of mirror and parking brake is very to release. Totally I don't have very good on this rental equipment.

RAJKUMAR P. 
Clasificación:
5.0

Charged me a fee for clean up because I forgot my brand new never opened bottle of soda. They could have just called for me come get it

WANDA J. 
Clasificación:
1.0

El cliente no dejó un comentario.

HASAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARDIKKUMAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Great customer service. They were very friendly and helpful!

LISA F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONI A. 
Clasificación:
5.0

Very informative, easy to work with the easiest truck rental I have had in a long time! We rented 2 trucks from this location and it was a wonderful experience!

CARLOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMAKRISHNA S. 
Clasificación:
3.0

Drivers side window had issues going up and down. Rear cargo area was dirty and smelled bad.

Sydney H. 
Clasificación:
3.0

Store owner/manager did want to honor my reservation. Substituted vehicles.

BARBARA C. 
Clasificación:
5.0

Truck ran real good

DOMINICK H. 
Clasificación:
1.0

We reserved the U-Haul for a specific location so we can save on miles but they moved our reservation to another location that was far away. We were very upset about that. Then when we get to the new location the worker says that we a late, which it wasn't our fault. Then he still charges us the same price. I ask if we can cancel and booked again, “he said no you will loose your truck. So, we were very unhappy U-Haul lack of professionalism and gratitude they had for us paying customers.

JAGGESHA B. 
No se han enviado comentarios para esta ubicación.

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