Customer Reviews for Chucks Towing & Collision Service LLC
(U-Haul Neighborhood Dealer)

382 reviews

3190 US Hwy 20   Richfield Springs, NY 13439
(Rte 28 & 20)

(315) 858-0316

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(315) 858-0316

3190 US Hwy 20
Richfield Springs, NY 13439
(Rte 28 & 20)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you so much! I love renting from Chuck's - they are super friendly and organized. The equipment is always clean and ready to go.

GINAMARIEPUGLIES W. 
Rating:
5.0

Customer did not leave a comment.

DANIELBARTON C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I was happy with my service with the exception of the self check in and drop off ther is a horrible glitch in the system and customer service is very difficult to get in touch with.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

KELLYKOTARY B. 
Rating:
5.0

Customer did not leave a comment.

HELENMARIE P. 
Rating:
5.0

Customer did not leave a comment.

THOMASEDWARD D. 
Rating:
5.0

The woman who checked me out and prepared the paperwork was beyond helpful. She was extremely nice. This was the closest Uhaul facility I could find near my destination but would recommend for sure!!

JOANNEKATHERINE G. 
Rating:
5.0

Absolutely nothing! Mary and Joe were very professional, knowledgable and willing to answer any question. Left me with few questions as Mary was very thorough. Highly recommend! Thank you Mary and Joe!

LINDAJ W. 
Rating:
5.0

extremely friendly and helpful people at this location. They go far out of their way to assist and work with you.

JOSEPHANTHONY Y. 
Rating:
5.0

Best U haul service in the whole United States.

JOANE Y. 
Rating:
5.0

Incredible service. Will definitely use them again!

GINAMARIEPUGLIES W. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Nothing super easy dropoff

Timothy M. 
Rating:
5.0

The salesperson was very good and pleasing at her job.the unit got was great and the return easy very happy.

Alfred D. 
Rating:
4.0

Chuck's has friendly professional and courteous service. I felt welcome plus the agent helped clarify my needs. Overall, an excellent experience

JOER M. 
Rating:
5.0

Customer did not leave a comment.

RODNEYL M. 
Rating:
5.0

Mary was great- she even called over the weekend to let me know the trailer I needed had come in! Great customer service!

Bennett S. 
Rating:
5.0

I was not to pleased with U-haul in general. I went to the Rome, NY location to pick up the trailer that I reserved almost 2 months ago to be told I was in the wrong location, that is was in Richfield Springs, about 1 hour away! Cost me about $30 in gas and tolls and time that I had not planned on to go and get it. It would seem to me it was/is U-hauls responsibility to have the equipment at the location for pick up, NOT the customers!

steven H. 
Rating:
5.0

Great experience, highly recommend! Thanks guys!

Sara D. 
Rating:
5.0

Customer did not leave a comment.

SHAWN P P. 
Rating:
5.0

Mary and Pat provide excellent customer service. My needs and concerns were a priority to them. Both went above and beyond to ensure that I received everything that I needed on each occasion. Outstanding!!!

linda T. 
Rating:
5.0

Customer did not leave a comment.

Devki P. 
Rating:
4.0

I have both rented and returned U Haul equipment to this location. Efficient and expedient.

James G. 
Rating:
5.0

Top notch all-around!!!

CHRISE S J. 
Rating:
5.0

Customer did not leave a comment.

MARGARETJ L. 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
3.0

Customer did not leave a comment.

ADELINEL S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

They were helpful and made suggestions that saved me money. I would use them again in a heartbeat!!

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer service was excellent

Karen C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYP M. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Quick and easy rental. Top notch location to work with!

DENNISB L. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L M. 
Rating:
5.0

The website isn't clear that a regular “5x9 ramp” has a wheel chock that's good for a motorcycle- their regular motorcycle trailers are at fewer locations. Fortunately Uhaul called about availability and explained a 5x9 ramp was good for motorcycle also. Chucks towing ( the site) was super helpful too

Fredric J. 
Rating:
5.0

Great business to deal with!

ALEXR S. 
Rating:
5.0

parking lot was well kept, free of snow, and ready to receive return rentals.

John S. 
Rating:
5.0

Customer did not leave a comment.

Vincent Charles D. 
Rating:
5.0

Customer did not leave a comment.

Church of C. 
Rating:
5.0

Very friendly and attentive place!!

TRACEY C. 
Rating:
5.0

It was great!

Jason G. 
Rating:
5.0

Customer did not leave a comment.

JULIEANN G. 
Rating:
5.0

Very pleasant to work with. I had to change the date of the pick up and there was no issues what so ever. Thank you

KATHLEENS D. 
Rating:
5.0

Mary at Uhaul was wonderful! Excellent service and communication. Highly recommended! Wonderful experience

Elizabeth S. 
Rating:
5.0

Very accommodating!!!!

Diane G. 
Rating:
5.0

I have zero complaints! It's a convenient location and the price is reasonable!

JULIETTE J. 
Rating:
5.0

Customer did not leave a comment.

VINCENTLOUIS V. 
Rating:
5.0

This was the friendliest, most helpful U Haul that I have ever rented from.

Robert H. 
Rating:
5.0

Big lot, a ton of equipment. Very friendly staff, my favorite pickup spot when in that area.

GABOR K. 
Rating:
5.0

The staff was very professional. The online checkout is very helpful and really sped up the processing time. Joe hooked up the trailer, explaining everything he did. We had some corrosion in my truck's electrical connection and he worked at it until he got the lights to work properly. Real class act! Thank you for a great rental experience.

david T. 
Rating:
5.0

They were helpful and a had great service

Lester w H. 
Rating:
5.0

All went very smooth.

VINCENTLOUIS V. 
Rating:
5.0

This site didn't have the trailer size that I was looking for in their inventory. I was however able to rent a trailer to accomplish my moving needs. They were very professional, polite, and courteous. This site is very convenient for pick up and drop off. I will be back.

SHAWNM W. 
Rating:
5.0

Customer did not leave a comment.

GLENPAUL G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHLEE S. 
Rating:
5.0

Excellent well informed Staff and a pleasure to work with again sometime.

CHRISTOPHER D. 
Rating:
4.0

Quite disappointed by the regional processing center. I had made a rental then called to extend it a day earlier since bad rains were forecast. Instead of extending my contract, they time shifted it by a day. I got called by the local depot while still 800 miles from home wondering where the trailer was. The folks at Chucks Towing and I worked it out in spite of the error by regional processing. Chucks told me they cannot see what the other system has done. This is not good! Either allow local depots on the system or else tighten up the ship against human error somehow. Not knowing what happened and having no way to verify anything made for some tense time for me and Chucks. NOT GOOD. For any customer reading this, VERIFY everything for yourself. Don't assume that once you complete an online rental, everything will be in place. It might NOT be as you expect! Chucks Towing was good though.

David G. 
Rating:
5.0

Customer did not leave a comment.

Zhicong F. 
Rating:
5.0

Customer did not leave a comment.

STEVENC T. 
Rating:
5.0

Customer did not leave a comment.

TRACEY C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

I have been renting from Chuck's Towing for years. Great service, very professional! They come highly recommended. Keep up the great work!

Pete G. 
Rating:
1.0

no one there

maxene G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

RAMONAM S. 
Rating:
5.0

No improvement necessary. They were extremely friendly and very helpful. I definitely would rent from them again.

William C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

They were great to work with answered all questions very easy process

Brian B. 
Rating:
1.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

gas per mile was a little high but otherwise excellent!

Kyle Y. 
Rating:
5.0

Thank you Mary,for the flexible and friendly service. The move went off without a problem.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Dmytro D. 
Rating:
5.0

Have them rent from Chucks Towing and Collision in Richfield Springs! Super friendly professional and fast. Feel like i am dealing with a family member.

Gregg D. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Nothing..customer service was beyond wonderful!!

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Angeline K. 
Rating:
5.0

I rented another 15' truck for the second leg of a winter move and, as in my first experience, the people at Chuck's Towing & Collision were exceptionally friendly and quick to meet my needs - Great customer service!

MATTHEW W. 
Rating:
5.0

Wow, What great customer service! The folks at Chuck''s towing & Collision were The Best uhaul service providers I've ever experienced - Friendly, organized & efficient. Moving's a crummy thing to have to do in wintertime, but their service made it a lot more bearable - Thank You!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Wonderful as always

LISA V. 
Rating:
5.0

None

Catherine S. 
Rating:
5.0

Great hassle free experience.

Mike H. 
Rating:
5.0

FAST AND EASY RETURN.

Scott M. 
Rating:
5.0

Chucks went over and above to make up for last months gas situation. Thanks to a GREAT local team we appreciate all you did and will certainly use you time and time AGAIN. Tnx

RSpgsFoodPantry C. 
Rating:
2.0

The customer service individual was extremely rude and unfriendly. I felt that the service I paid for was an inconvenience to her. I was very close to cancelling the uhaul reservation all together due to the service I received.

Natasha S. 
Rating:
3.0

Carefully watch the gas pick up Amount...my truck was "full" when I picked it up and when I refilled it at the end. I found the truck got 4 miles per gallon. 44 miles and it took 9.5 gallons of gas Seems strange.. but the reply from the dealership was well that's a truck

RSpgsFoodPantry C. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Very nice and professional team at Chuck's.

Wesley E. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

The experience with Chuck's Towing was superb. Even though I had to change my UHaul size twice and change my date twice the receptionist Mary was pleasant and at all times helpful.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

very pleasant transaction. Highly recommend.

Joseph V. 
Rating:
5.0

Folks were very friendly and helpful. Help me hook up the trailer checked out all the lights and connections. Definitely recommend these folks to anyone looking to rent or drop off U-Haul

AL F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
No reviews have been submitted for this location.

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