I used Chuck’s Auto before, although they were a little out of the way for me to rent- they did a great job. They were friendly and very helpful. Highly recommend!
Rachel V
Customer Reviews for Chuck's Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't change anything, you guys rock !!
elaine bMisunderstanding
Maria SI was pleasantly surprised at how well the truck performed and handled fully loaded and pulling a trailer through the PA mountains. I was expecting a long and fatiguing trip, but instead found it a pleasant relief from the work of loading.
Jeffrey RChuck Auto U-Haul rental Church always clean equipment also, angel the woman who runs the U-Haul rentals it's so nice and we'll do anything to meet your rental needs
JOHN Gvery poor gas mileage! drove 15 miles and took 5 gallons to fill
Brian BStaff was very friendly and accommodating Excellent and convenient loction
WILLIAM WHorrible customer service
Shawn KI was very pleased with the ease of the rental process. I can’t think of any improvements needed. Five stars is recommended. Thank you so much.
Robin SI think they do a great job. Very friendly & professional .
Jim CGIVE ANGELA A RAISE. She was absolutely amazing. She help me and my family out and did a fantastic job. She went above and beyond and is very caring about her clients. I would rent again in a heartbeat!!! Thank you for the excellant job you did and for all the time you took to help me. Jason Lichtfus
Jason LI had trouble doing the mobile pickup because I arrived past my pickup time. Went inside and Angela was great helping me complete my rental. She was friendly, patient and understanding. Would definitely rent from this location again.
Lisa QI would recommend Chuck’s additional services to anyone. But I will never recommend U-Haul to anyone ever. Your app and website were not functional and your customer “support” staff were ineffectual. Complete waste of time and money.
Kevin Mtruck ran fine but alot of body damage that wasn't shown in the pictures when I was picking up. luckily I took plenty of pictures to show the damage even tho some may have been harder to see on camera
Kate GAlways ready for any return, truck or trailer.
Phyllis WStaff was courteous, knowledgeable, and explained everything I needed to know. Great overall experience.
Michael AAngel was definitely an angel. Quick and easy check in and check out.
Wayne PThe guy on the lot was rude and arrogant. He was not helpful and condescending. Basically useless for any help. He told me to check in on my phone and pretty much go away. I called Uhal because it was confusing on how to access key and check out truck. Very bad experience... Now the truck, I believe needs work. It is an outstate truck, seems to sound terrible, had a hard time starting it up. Does not seem to be well maintained. I do not know if I would rent there again probably not. Nor would I recommend that location.
Carol BThey were great! Worked with us on pick up and dropped off. Truck was there, clean and ready to go when we got there. The whole process wS very smooth.
BOYERTOWN MGreat experience. I wouldn't change a thing. Thank-you all!
FRED WHelpful, friendly staff
GARY MMy review has nothing to do with chuck autos . They had nothing to do with my situation, I never even to spoke to anyone at chucks. My review is based solely on U-Haul as a company and how they run things.
Gregory BThey told me that everything would be ready by the time I got there but nothing was ready. Wasted a whole 30-40in before I could get out of there.
Chaina JVery positive experience with staff at Chuck's Auto Very professional and supportive
WILLIAM WChuck Smith's Auto is a great place to rent your U-Haul truck and material, every once nice and so helpful there
JOHN GBigger sign for the drop key location.... took us a minute to find, otherwise everything great
James Covercharged for crappy truck. Charged $180 for 24 hr rental. Price per mile was 99 cents was told at rental pickup that it was 79 cents a mile. DO NOT USE THIS COMPANY!!!
Patricia MThe process to confirm the reservation and obtain the equipment took an unnecessarily long time. Very frustrating that I had to go to a separate location from where I picked up my 10ft uhaul truck to get the car transport.
Rachel WThe tire was corroded on the trailer and ended up blowing while I was trying to work. It took 4 hours to get fixed and added 4 hours of extra work to the next day. I was told I would get some kind of refund by the field manager Dylan Griesemer but he hasn't answered my emails in two days since I returned the trailer. I spent thousands of dollars using uhaul equipment throughout the year for my business. I am so unsatisfied that I will never be using uhaul again.
ZACHARY Hnot a thing
Joan NHighly recommend - they are very easy to work with and pleasant!
Thomas HGreat service and people
Tyair BI love the owners at Chucks Auto! I will not only be using them again for uhaul needs,but plan to take my car there too
Brittany MNothing.very easy to rent from.very courteous
Brian WNothing really. "Friendly...Professional...made the experience very easy. You were very informative...you answered all my questions...
BEVERLY EReally NOTHING AT ALL!!! Staff was very friendly, helpful & addressed all of my questions. Very thorough explaining process. Made for a VERY SMOOTH & EASY experience!!!!
BEVERLY EVery nice staff. Pleasant experience!
Margaret GGreat place to rent very friendly and also very helpful in the whole rental process.
KATHLEEN SWell when I made the appointment it was at the Glasgow Street location and said that that would be my pick up point. Three days later when I went into the email to confirm you indicated to the other location which is 25 miles away from the Glasgow location. Was not happy at all without being told that it was now at the Bechtelsville location. Really bad business for you to make your customers go at least 10 miles away from the other location. Need it to do the move had no choice was forced into getting the rental from the other location !! I feel that you should reimburse me half Of the amounts charged. It was a huge inconvenience to go 40 minutes out of the way! Then you charged me for all that extra mileage!! Not happy at all with this experience time money that’s all we have in life time and money! You wasted my money and you wasted my time. I would’ve searched out another location that I knew would be closer but you forced me into going that far away.! So I’m hoping that you just don’t take my comment and say yeah yeah! Please do something about it credit my credit card $40! R
Randolph YAlways a great place to rent a truck Angel is a real nice person there's always willing to help you out with equipment and truck rentals
John GHave the requested equipment at a location that is closer to home.
JASON LGreat customer service and I will rent from chucks again
Shawn OThe owner were the best and very nice. Already referred my friends!
MICHAEL ELarge lot to park in. Even though it was closed someone helped me find to key drop without me asking.
Rebecca WThe people Chuck's Auto are very helpful and understanding great people to do business with
John GThe mileage cost is too high. I could have rented a truck from Home Depot and saved $125
BARRY SConsidering I ordered a 26ft truck one way weeks ago and it was confirmed only to have them call the day before and say they have a 15ft truck for me at a location 20 miles away that I also have to return there. So they confirmed my reservation and make a huge mistake and I had to suffer financially and with my time and everyone else’s time that I hired to help me move. I received no apology or explanation. The lady at chucks was amazing but that was it.
Jimi TGood people to deal with
MARK EThe guys and girls at Chuck's Auto Garage a great people very helpful and friendly
John GSuper great pickup. Easy at this location. Only thing... during the checkin process you were told to check the outside for damage, we did this but then when we arrived home we realized the track that the back door rides on was off. We had no way to report this except for roadside assistance
Adam NI will use this location again they were very friendly and helpful in getting my rental to me and making sure everything was to my satisfaction
Kenneth D